oChef » Wingstop – San Francisco » Wingstop – San Francisco – Reviews

Wingstop - Reviews

90 Charter Oak Ave Suite 4A, 94124 San Francisco
All reviews at a glance
137

Reviews

19.7%

Satisfaction

104

negative

6

neutral

27

positive

What people say about Wingstop

Price per Person
  • $21–$30
Visit Type
  • Delivery
Group Type
  • Friends
Group Size
  • Small Group
Service Type
  • Delivery
Kunal P.
Review date: 05/12/2025
1
Terrible Quality and Food Poisoning
My experience at this restaurant was unfortunately very poor. The food quality was terrible, and my friend even got food poisoning. It was noticeably worse than a real location, with smaller items and portions. We only order from here if we make a mistake and let Uber default the location.
  • food quality1
  • food poisoning1
  • items and portions2
Visit Type
  • Delivery
Service Type
  • Delivery
Gabriel R.
Review date: 03/20/2025
1
Order Paid, Food Not Received
My experience was that I paid for my order, but the restaurant did not make the food nor cancel the DoorDash order. They essentially stole my money.
  • order1
  • food1
Price per Person
  • $21–$30
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Vanessa B.
Review date: 11/16/2024
1
Never delivered, order never placed
My experience was extremely frustrating. I ordered food for dinner, and it was never delivered. I gave them the benefit of the doubt and allowed them to try and redeliver, but my order was never actually placed. I was left waiting for nothing.
  • delivery1
  • order placement1
  • waiting2
Price per Person
  • $21–$30
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Flungle F.
Review date: 10/19/2024
9
Reliable and tasty online orders
My experience ordering online has been consistently good. I get food from here often, and it’s pretty good and always arrives on time! The food is tasty, and the service is punctual.
  • food7
  • arrives on time10
Price per Person
  • $91–$100
Visit Type
  • Delivery
Service Type
  • Delivery
Gabriel S.
Review date: 10/13/2024
1
Never received food, wasted money
My experience at this restaurant was extremely disappointing. I never received my food and ended up spending $90 for nothing. When I tried to call them, they didn't answer, which further added to my frustration.
  • food1
  • service1
  • price1
Price per Person
  • $21–$30
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Elea L.
Review date: 06/26/2024
9
Helpful Manager and Great Food!
My experience at the restaurant was positive, despite an initial complication with my DoorDash order. The manager, Sam, was incredibly helpful and provided great customer service. He was very accommodating and friendly. Additionally, the food was very good, as it always is.
  • manager10
  • customer service10
  • food9
Price per Person
  • $91–$100
Visit Type
  • Delivery
Group Type
  • Friends
Group Size
  • Small Group
Service Type
  • Delivery
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Reina R.
Review date: 06/05/2024
1
Unacceptable Service and Order Issues
My experience at this restaurant was extremely negative. I placed an order at 10 pm, but it was cancelled because they claimed they were closing. However, my friend's order, placed at the same time, was eventually received at midnight. When I called about the cancellation, they answered, hung up on me mid-conversation, and then refused to answer subsequent calls. Oddly, they answered immediately when I called from a no-caller ID number. This is particularly frustrating as they are the closest Wingstop to me, meaning I'm forced to order from them. To make matters worse, they ALWAYS mess up my order. I spoke with the manager, who was unhelpful and dismissive, as he was apparently involved in the issue. The entire situation was ghetto af. I am considering reporting them to the health inspector due to their unwillingness to compensate for the problems.
  • order1
  • cancellation1
  • phone calls1
Price per Person
  • $71–$80
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Dinner
gina T.
Review date: 02/08/2024
2
Nasty Food, Never Ordering Again
My experience at this restaurant was very disappointing. I tried it more than once, and on every occasion, the chicken was not cooked properly. The fries were also terrible; they really need someone like the one in Coma to manage the kitchen, as they do things right there. I will never be ordering from here again.
  • chicken2
  • fries1
Visit Type
  • Delivery
Service Type
  • Delivery
Makaila H.
Review date: 01/30/2024
2
Fries consistently undercooked
I ordered Uber Eats and specifically requested in the app for the fries to be cooked well done. Unfortunately, they never fulfill this request, and my fries are always flimsy.
  • fries2
  • request2
Price per Person
  • $21–$30
Service Type
  • Dine-in
Lishara M.
Review date: 01/26/2024
2
Disappointing Experience with Wrong Order
My experience at this restaurant was highly disappointing. I received the wrong order and there was a significant lack of communication. I would advise others to trust the reviews.
  • wrong order2
  • communication3

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