Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
oChef » Wingstop – San Francisco
Wingstop - San Francisco
Photo from Wingstop
Wingstop at a glance
San Francisco Silver Terrace
- 🍗 Chicken Restaurant
$$
Price per Person $31–$40
mentioned by 19 of the guests
#2396 out of 2403 places to eat in San Francisco
#31 Chicken Restaurant out of 31 in San Francisco
Poor
3.3 out of 10
Food
Service
Ambience
Value
137
Reviews
19.7%
Satisfaction
Often praised
- Tasty food
- Punctual delivery
- Crispy wings
Frequently criticized
- Order issues
- Poor service
- Ghost kitchen
The restaurant Wingstop, a popular Chicken Restaurant in San Francisco’s Silver Terrace neighborhood, offers delicious late-night food options. You’ll find a casual atmosphere perfect for a quick bite, whether you’re dining in or grabbing takeout.
This spot is known for its flavorful wings, making it a go-to for satisfying your cravings. You can easily enjoy a meal here with friends or family, knowing it’s good for kids too.
Overview: Introducting Wingstop
Wingstop often delivers on its primary offering, with many patrons finding the food tasty and orders consistently arriving on time. However, the overall experience can be quite inconsistent, with frequent mentions of issues that detract from satisfaction.
Customers frequently praise the flavor and crispiness of the chicken wings. Yet, a notable number of diners encounter problems with incorrect or unfulfilled orders, and the nature of the location itself raises questions about the overall experience.
Poor
3.3
out of 10
137
Reviews
19.7%
Satisfaction
104
negative
6
neutral
27
positive
The overall experience at Wingstop registers a 3.3 out of 10, indicating a need for substantial improvement. Customer satisfaction is notably low at 19.7%, suggesting that a large portion of patrons leave feeling disappointed.
This assessment is drawn from 137 customer observations, with 27 positive and 104 negative remarks. Digging deeper, Food scores highest at (3.8), often described as tasty and flavorful, though some find it inconsistent.
Service (3) presents a mixed picture, with punctual deliveries contrasted by frequent issues like wrong orders or unhelpful staff. The Ambience (2.4) and Value (1) are areas of concern, with many questioning the location’s setup and the fairness of pricing given the issues.
What people like
- Tasty, flavorful food
- Punctual order arrival
- Crispy chicken wings
What people don't like
- Incorrect or missing orders
- Poor customer service
- Unclear location setup
If you’re considering Wingstop, be aware that while the core food product often hits the mark, the overall experience can be quite inconsistent. The 3.2 recommendation score reflects this mixed bag, suggesting a cautious approach is warranted.
It might be worth trying if you’re local and can pick up your order directly, but for delivery or a seamless experience, you might find yourself facing significant hurdles. Manage your expectations, especially regarding order accuracy and service.
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Verdict: Our expert take on Wingstop
Food (3.8 out of 10)
mentioned by 63% of the guests
Youll find some folks raving about the food, especially the delicious Hot and Korean Boneless Wings, flavorful cajun fries, and the satisfying crispiness of the chicken. Many were happy with the overall flavor and that their food arrived warm. These positive experiences, totaling 16, show that when they hit the mark, they really do!
However, the overall picture for food isnt great, with a score of just 3.8 and customer satisfaction at a low 25.4%. A significant 43 negative comments point to issues like soggy and overly salty food, dry wings lacking sauce, and even concerns about undercooked chicken. The flavor and texture often miss the mark, leaving many disappointed.
Food
63
Reviews
25%
Satisfaction
43
negative
4
neutral
16
positive
Rating distribution
What people like
- Delicious boneless wings
- Flavorful cajun fries
- Crispy chicken
What people don't like
- Soggy, salty food
- Dry, bland wings
- Undercooked chicken
Often praised
- foodMy experience ordering online has been consistently good. I get food from here often, and it’s pretty good and always arrives on time! The food is tasty, and the service is punctual.
- Hot and Korean Boneless Wingsgot delicious Hot and Korean Boneless Wings
- Wingstop closer to SFhappy there is a Wingstop closer to SF
- cajun flavored friesThe fries however was ok and quite flavorful
- chicken wingsFine flavored chicken wings.
- crispyLemon pepper and crispy.
- flavoris the best in flavor
- honey mustard sauceThe honey mustard sauce was great I guess
- kitchenThe kitchen is just manufacturing the orders.
- lemon pepperLemon pepper and crispy.
Frequently criticized
- saucethe sauce it not properly put on the chicken
- chickenthey chicken is not how I told them
- foodMy experience was that I paid for my order, but the restaurant did not make the food nor cancel the DoorDash order. They essentially stole my money.
- friesthe fries omg they need somebody up in there
- Mango Habanero wingsMango hab is very bland and soggy
- Wing StopThe fires had no seasoning, and the wings had no sauce. It was probably the worst Wing Stop I have eaten from.
- Wingstop locationTHIS IS NOT A WINGSTOP LOCATION!!
- big mealordered a big meal and did not arrive
- boneless wingsThe boneless seemed undercooked
- classic wingsit just was not good. The classic wings were a lot smaller
If youre considering ordering, be aware that the food quality is a real gamble. While a few items get praise, the low 3.8 score and 25.4% customer satisfaction suggest you might often face soggy, dry, or undercooked dishes. Its probably best to manage your expectations or explore other options.
Service (3 out of 10)
mentioned by 73% of the guests
When service shines, it really delivers! Some customers were thrilled their order was complete and arrived on time, with a few even praising a helpful manager and security guard and staff. These 11 positive experiences show that good service is possible here.
However, the overall picture for service is quite bleak, with a score of 3 and a dismal 18% customer satisfaction. Out of 61 total opinions, a staggering 50 point to major issues like wrong orders, frustrating customer service, and online order cancellations. Many also struggled with ghost kitchen communication and long waiting times.
Service
61
Reviews
18%
Satisfaction
50
negative
0
neutral
11
positive
Rating distribution
What people like
- Order arrives complete
- Manager is helpful
- Punctual delivery
What people don't like
- Wrong orders common
- Poor customer service
- Ghost kitchen issues
Often praised
- arrives on timeMy experience ordering online has been consistently good. I get food from here often, and it’s pretty good and always arrives on time! The food is tasty, and the service is punctual.
- completeit was complete
- customer servicehad great costumer service
- managerthe manager, Sam was very helpful
- managing this locationwho ever is managing this location
- ordermy order was still warm and it was complete
- order againI will order again from this place
- peoplevery nice people
- security guard and staffthe security guard and staff are helpful and friendly
- servicethe service was amazing
Frequently criticized
- ghost kitchenMy experience was that this is not a real Wingstop, but rather a poorly run ghost kitchen. It felt sketchy.
- orderpaid for my order and they simply did not make the food
- deliveryMy experience was that my order was modified or canceled. It did not show up to my house, so I'm assuming it was canceled. I wasn't told a reason why, and I still haven't received a refund.
- online orderI ordered online at 11pm on a Wednesday and the site gave me an option to choose a time. I chose 11: 30pm for that same day (they close at 12am) and was told that on their end it was for 11pm the next day.
- serviceservice was incredibly poor
- wrong orderCame with the wrong order
- Customer serviceCustomer service had no idea what was going on
- DoorDash ordersevery single time it’s gonna be wrong
- DoordashDoordash a little behind
- Wingstop crewYou can’t interact with Wingstop crew, only the reception of the ghost kitchen.
Honestly, when it comes to service, this place seems like a gamble you might want to avoid. With so many reports of wrong orders and poor communication, youre likely to be disappointed. Unless youre feeling lucky, perhaps look elsewhere for a smoother experience.
Ambience (2.4 out of 10)
mentioned by 15% of the guests
When it comes to the overall vibe, there aren't any positive remarks to share, with 0 positive comments out of 9 total observations. The ambience received a low 2.4 score, which unfortunately falls into the poor range, and customer satisfaction is at a stark 0%, indicating a clear need for improvement. However, the feedback regarding the atmosphere is overwhelmingly negative, with 7 critical observations.
Many found the location to be a nightmare with no parking available. Guests were often surprised to find a ghost kitchen rather than a traditional Wingstop, noting its appearance as a tiny window on a black warehouse with nothing to designate it.
Ambience
9
Reviews
0%
Satisfaction
7
negative
2
neutral
0
positive
Rating distribution
What people like
What people don't like
- Difficult location
- No parking available
- Ghost kitchen surprise
Often praised
No positive aspects so far.
Frequently criticized
- locationMy experience at this restaurant was marked by a very strange and unclear location. It's situated at the very end of Oak Charter Ave, with a tiny window on a black warehouse.
- Wingstop nameI thought it was a real Wingstop but it was just a ghost kitchen
- appearanceLooking like a homeless
- designateIt's situated at the very end of Oak Charter Ave, with a tiny window on a black warehouse. There was nothing else to designate that it is a Wingstop, which was quite unusual.
- ghost kitchenit was just a ghost kitchen they need to remove this name
- parkingIt no place to park
If you're looking for a traditional dine-in experience or even a clearly marked pickup spot, this might not be the place for you. Be prepared for a challenging location and parking situation, as it operates more like a ghost kitchen than a typical restaurant.
Value (1 out of 10)
mentioned by 10% of the guests
When we talk about value, its clear theres a lot of work to be done. With 0 positive mentions and a customer satisfaction of 0%, customers havent found much to praise in this area. The overall score for value sits at a very poor 1, suggesting significant issues.
On the flip side, the feedback is overwhelmingly negative, with 4 mentions focusing on issues like being charged for food that never arrived and difficulties getting a refund. Customers felt they wasted their money', with some spending a significant amount for nothing, leading to frustration and the need to dispute charges.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Charged for nothing
- No refunds given
- Money wasted
Often praised
No positive aspects so far.
Frequently criticized
- charged for foodWhile this was annoying, it wasn't initially review-worthy. However, I was still charged for the food and now I have to open a dispute with my bank to get my money back. This seems like a shady operation.
- moneyWaste of my money
- pricespend 90$ for nothing
- refundIt did not show up to my house, so I'm assuming it was canceled. I wasn't told a reason why, and I still haven't received a refund.
If value is a top priority for you, this might be a place to approach with extreme caution. Many customers have reported significant issues with being charged for services not rendered and struggling to get refunds. You might want to consider other options to avoid potential disappointment and financial hassle.
How are the prices at Wingstop?
You’re looking at roughly 34 per person – reported by 19 diners. That puts it in the $31–$40 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 34, the pricing actually shows a wide spread. Many guests spend less, often in the $21–$30 or $11–$20 ranges. However, a few diners also opt for more premium experiences, which pulls the overall average up.
Here’s a quick look at what guests spend per person, based on the latest 19 reviews.
Comparing value for money at this restaurant against similar spots in San Francisco.
Overall, for a Chicken Restaurant, wed say the pricing feels quite fair, offering options for various budgets. Its good to know you can find both more modest and more indulgent choices here.
Customer Reviews: what people think about Wingstop
Price per Person
- $21–$30
Visit Type
- Delivery
Group Type
- Friends
Group Size
- Small Group
Service Type
- Delivery
1
Terrible Quality and Food Poisoning
My experience at this restaurant was unfortunately very poor. The food quality was terrible, and my friend even got food poisoning. It was noticeably worse than a real location, with smaller items and portions.
We only order from here if we make a mistake and let Uber default the location.
- food quality1
- food poisoning1
- items and portions2
Visit Type
- Delivery
Service Type
- Delivery
1
Order Paid, Food Not Received
My experience was that I paid for my order, but the restaurant did not make the food nor cancel the DoorDash order. They essentially stole my money.
- order1
- food1
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Never delivered, order never placed
My experience was extremely frustrating. I ordered food for dinner, and it was never delivered. I gave them the benefit of the doubt and allowed them to try and redeliver, but my order was never actually placed.
I was left waiting for nothing.
- delivery1
- order placement1
- waiting2
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
9
Reliable and tasty online orders
My experience ordering online has been consistently good. I get food from here often, and it’s pretty good and always arrives on time! The food is tasty, and the service is punctual.
- food7
- arrives on time10
Price per Person
- $91–$100
Visit Type
- Delivery
Service Type
- Delivery
1
Never received food, wasted money
My experience at this restaurant was extremely disappointing. I never received my food and ended up spending $90 for nothing. When I tried to call them, they didn't answer, which further added to my frustration.
- food1
- service1
- price1
What Wingstop offers
Crowd
- College students
Payments
- Credit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
Does Wingstop in Silver Terrace offer accessible options and various service choices?
Yes, Wingstop in San Francisco’s Silver Terrace neighborhood provides a wheelchair accessible entrance and restroom. For your convenience, you can choose from no-contact delivery, takeout, delivery, or dine-in service options.
What kind of dining experience and atmosphere can you expect at Wingstop?
You can enjoy a casual atmosphere at Wingstop, perfect for lunch or dinner. They also offer catering services for events. It’s a great spot if you’re looking for a quick bite or late-night food, and it’s good for kids too.
How is Wingstop generally rated by customers?
Wingstop receives an overall score of **3.3** out of 10, with customer satisfaction at **19.7%**. While **Food** scores (3.8), **Service** (3), **Ambience** (2.4), and **Value** (1) indicate areas needing attention.
What do customers appreciate most about Wingstop?
Many customers appreciate the tasty and flavorful chicken wings, often noting their crispiness. Orders are frequently reported to arrive on time, which is a positive aspect of their delivery service.
What are the main complaints about Wingstop?
Common complaints include issues with incorrect or missing orders, poor customer service, and confusion regarding the restaurant’s physical location, which some describe as a ‘ghost kitchen’ with unclear appearance.