The Pool House - Reviews

I stayed at the Pendry and decided to check out the pool. I visited on a Wednesday at noon, and it wasn't very busy, though I've heard it's quite lively on Sunday afternoons. I found a pool chair and tried to order an Estrella Jalisco on draft, but it wasn't available. I settled for a Shock Top, which was nice and refreshing by the pool. The server was nice, and overall, it was a solid experience.

I recently visited the rooftop pool and had an amazing experience. We ordered the Mediterranean Appetizer Plate and the Lobster Roll w/fries, and everything was absolutely delicious! The ambience is very chic and trendy, and the drinks were also very good. The best element of the visit was the service; the staff is incredibly professional, courteous, and catering. They do an amazing job of hiring the right people. A special shoutout to Kaden for his great service, and our waitress with short black hair also provided amazing service, though I didn't catch her name. I will definitely be back!

My experience at this restaurant was a mixed bag. I really liked the ambiance of the rooftop pool, finding it very relaxing, especially during the week when it wasn't crowded. The background music was also enjoyable. However, I was highly disappointed with the food. I ordered a quesadilla and was dismayed that the cheese was not melted. This was particularly frustrating given the $30 price tag (which included an additional $12 for shrimp). Consequently, I did not think the food was good. On a positive note, I did like the drinks. The service was decent; it started well but tapered off. I would have ordered another cocktail if a server had come by.

As a regular at Pool House, I was incredibly disappointed with the service during our recent visit for my girlfriend's birthday. We decided to start at the bar, and the bartender with colored green/blue eyes, dark hair, and an arm tattoo was incredibly rude. Before we even ordered, she abruptly asked "cash or card. " When I asked for Tito's, she interrupted with a disgusted look, stating they only had Sky. I then asked for Grey Goose, and she ignored me, pouring it without confirmation. Her communication was poor, and her customer service was horrible. In her rush, she ran our card too quickly, causing it to not read correctly. She then shouted "card declined" to embarrass us, when a quick look at the printer would have shown the charge had gone through. While I understand fast-paced environments, she seemed miserable and unhappy. We ended up ordering drinks from Mariana instead, who was great! :) We chose not to tip the rude bartender and left a note about her customer service, hoping it might help her correct her attitude. We will never go to her again; she truly seemed like she was in hell.

My experience was solely based on the $40 fee to sit poolside. While this fee does go towards food and/or drinks, if you don't plan on purchasing anything, you're essentially paying $40 just to sit by and swim in the pool. I ended up leaving and going to Float @ Hard Rock, where there was no charge for pool access.

My experience at the restaurant was very positive. The customer service was great, with Mike inviting me to check out the pool/bar. The establishment was very clean and offered good prices.

My experience was quite confusing and frustrating. I was denied entry because I was wearing pants, but then I observed other men wearing pants being allowed in right after me. The restaurant's dress code was not posted on their website, which made the situation even more nonsensical. This inconsistency in enforcing their rules left me feeling bewildered.

We recently celebrated my boyfriend's birthday weekend in San Diego and stayed at the Pendry, where we also spent a lot of time at the Pool House. We booked a cabana, and Mike did an amazing job setting everything up. From the moment we walked in, Zack provided excellent service, and our server/hostess Jennie was also very attentive. Jennie even helped me with a special message for our marquee sign during one of our bottle service rounds. The DJ, the overall vibes, and having all our friends there made for an unforgettable weekend. The food was delicious, and the mixed drinks, along with the bottles and mixers, were great. I highly recommend getting a pitcher! We will definitely be back. It was a 10/10 experience for everything.

My experience was fantastic, starting with an amazing Sunday funday and a very relaxed Monday recovery day by the pool. The establishment was super clean and upscale. The food was really good, and the service was amazing. I will definitely be back!

My experience at the restaurant was positive, particularly with the service. Jen and Paige were very friendly and took the time to recommend some cool spots to visit around the area. The pool was also a nice amenity.