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oChef » Sushi Sheng – San Francisco
Sushi Sheng - San Francisco
Photo from Sushi Sheng
Sushi Sheng at a glance
San Francisco West Portal
- 🍣 Japanese Restaurant
$$
Price per Person $31–$40
mentioned by 96 of the guests
#502 out of 2403 places to eat in San Francisco
#52 Japanese Restaurant out of 174 in San Francisco
Excellent
8.1 out of 10
Food
Service
Ambience
Value
289
Reviews
81.3%
Satisfaction
Often praised
- Fresh food
- Quiet ambiance
- Good service
Frequently criticized
- Rude service
- Small portions
- Order delays
The Japanese restaurant Sushi Sheng in San Francisco’s charming West Portal neighborhood invites you to a truly authentic dining experience. You’ll discover a cozy atmosphere perfect for enjoying delicious small plates and healthy options.
Whether you’re seeking a casual lunch or an intimate dinner, this spot offers a delightful escape where you can savor expertly crafted dishes and a curated selection of wine and beer.
Overview: Introducting Sushi Sheng
Sushi Sheng generally provides a pleasant dining experience, with many appreciating its minimalist decor and often quiet atmosphere, making it a comfortable spot. Diners often find it convenient to get to , adding to its appeal.
However, some have noted the presence of TVs can detract, and it can sometimes get loud. The culinary offerings are a strong point, with many praising the fresh and flavorful dishes, particularly the thick cut fish.
Service is often described as accommodating and delivery can be fast . Yet, there are instances of rude service and issues with order ready time , which can be frustrating.
Excellent
8.1
out of 10
289
Reviews
81.3%
Satisfaction
38
negative
16
neutral
235
positive
Overall, Sushi Sheng earns a solid 8.1 score, reflecting a generally positive experience for many patrons. Customer satisfaction stands at a healthy 81.3%, indicating that most diners leave content.
This positive sentiment is drawn from 235 positive remarks against 38 negative ones, out of 289 total customer observations. Diving deeper, Ambience (8.6) is a standout, often praised for its pleasant setting.
Food (8.2) also performs well, with many finding the dishes fresh and flavorful. Service (7.7) is generally good, though some experiences vary.
Value (6.5) is seen as average, with opinions split on whether prices align with the quality received.
What people like
- Fresh, flavorful dishes
- Pleasant, quiet ambiance
- Accommodating staff
What people don't like
- Rude service encounters
- Small food portions
- Inconsistent order timing
Sushi Sheng presents a generally positive dining option, especially if you prioritize a pleasant atmosphere and fresh, well-prepared dishes. With a solid recommendation score of 8.2, it’s certainly worth considering for a casual meal where food quality is a key factor.
However, be mindful of potential service inconsistencies and smaller portion sizes. If you value a consistently smooth experience and generous servings, you might find some aspects disappointing.
It’s a good choice for those seeking quality Japanese fare in a comfortable setting.
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Verdict: Our expert take on Sushi Sheng
Food (8.2 out of 10)
mentioned by 98% of the guests
When it comes to the food, this spot generally hits the mark with a good score of 8.2 and a good customer satisfaction of 83.8%. Based on 155 positive remarks out of 185 total, diners consistently praise the fresh fish, sushi quality, and flavorful dishes, highlighting the great variety on offer. Many found the food delicious and the ingredients fresh.
However, not every bite is perfect. With 21 negative comments, some patrons noted concerns about portion sizes being small and the quality of the fish occasionally being just average. A few also mentioned food presentation as common and a perceived lack of authenticity in certain items.
Food
185
Reviews
83%
Satisfaction
21
negative
9
neutral
155
positive
Rating distribution
What people like
- Fresh sushi
- Flavorful dishes
- Great variety
What people don't like
- Small portions
- Average fish quality
Often praised
- foodThis is an unpretentious neighborhood place. While it's not the most excellent fish in SF, as that's a very high bar, nothing I had was bad, and nothing felt overpriced for San Francisco. As a Japanese restaurant, not just a sushi bar, this was one of the best agedashi tofu I've had in a long, long while.
- sushiIt’s our first time trying this Japanese restaurant, and we were impressed with the chicken and pork tonkatsu. Everything tasted delicious, and the sushi was solid too! We found the food to be excellent, with a great variety of options, including kid-friendly choices.
- Romeo and Juliet rollI also appreciated the nice touch of getting ice cream with the review. The Romeo and Juliet roll is a must-have if you enjoy scallops.
- Japanese foodA solid choice for Japanese food
- fishThick cut fish and fresh
- freshI picked up food from this place and was SO delighted! Everything was so fresh and flavorful, with a perfect texture and well-balanced taste. Here’s what we got: The Romeo & Juliet Roll was fantastic, with the salmon and scallops both being perfect and the roll was a large size!
- freshnessit was heavy on flavor and freshness
- miso soupThe miso soup was delicious.
- omakaseordered the omakase and were not disappointed
- oystersoysters and they were properly cleaned and served
Frequently criticized
- foodThe food wasnt great
- California RollThe roll was not cold and sub-average.
- appetizerthe appetizer did come out after our main order
- authenticityNo autheric
- bento boxThe bento box doesnt even come in a box
- crab rangoonsprimarily full of shredded fake crab with minimal cream cheese and no seasonings
- curryThe curry was cold
- extra wasabiI requested extra wasabi. We barely got enough to cover one of our 4 rolls. We were also NOT provided any soy sauce.
- food portionsFood size was small
- food presentationFood presentation was common and not appealing
If you're seeking fresh, flavorful sushi and a good variety of Japanese dishes, this place is definitely worth a try. Just be mindful that some portions might run on the smaller side, and the fish quality can occasionally be inconsistent.
Service (7.7 out of 10)
mentioned by 74% of the guests
The service here generally shines, with a solid score of 7.7 and a customer satisfaction rate of 73.1%, both indicating a good experience. Many of the 49 positive comments praise the friendly and accommodating wait staff, often highlighting their quick service and attentive approach. Guests frequently mention receiving excellent hospitality and prompt attention, making for a delightful visit.
However, it's not entirely without its hiccups, as 12 negative remarks point out some areas for improvement. A few guests experienced delays in getting their order taken or issues with reservation handling. There were also instances of less-than-welcoming greetings and even reports of rude service, suggesting inconsistency in initial interactions.
Service
67
Reviews
73%
Satisfaction
12
negative
6
neutral
49
positive
Rating distribution
What people like
- Friendly wait staff
- Quick, attentive service
- Accommodating dietary needs
What people don't like
- Slow order taking
- Reservation issues
- Rude greetings
Often praised
- servicereceived the full service and hospitality
- staffthe staff was on a roll with their service
- customer servicecustomer service extremely friendly
- ServiceService:5
- accommodatingrestaurant was accommodating in seating our large party
- attentionthe attention was amazing
- deliverythe delivery was fast
- delivery of foodFast delivery of food
- dietary restrictionsstaff was accommodating with our dietary restrictions
- employeesThe employees can speak cantonese/mandarin and english
Frequently criticized
- reservationsMy experience at this restaurant was extremely negative due to the rude service. Every time we attempted to make a reservation, we were told, "we don't take reservations, " and then the call was abruptly ended. The people were very rude!
- closing timehost told me they just closed
- greetingno one greeted me or my son
- order ready timeI can’t argue with the sushi quality, however my order was to be ready at 1805 and wasn’t ready until 1830. We were in from out of town and was recommended.
- order takenIt took 10+ mins after sitting down to get my order taken
- peopleVery rude people!!!
- reservation checkasked me if I had a reservation
- serverMy experience at this restaurant was largely positive. While it was a bit hard to flag down a server to get a table, the food arrived quickly. The sushi was mid-tier but very good, and I found it to be delicious and fresh enough.
- serviceService:2
- soy sauceWe barely got enough to cover one of our 4 rolls. We were also NOT provided any soy sauce. Was not driving 20 min back.
The service here is generally good, with many guests enjoying friendly and efficient interactions. While a few encountered slow initial service or reservation issues, the overall experience is positive. If you prioritize accommodating staff and promptness, it's usually a solid choice.
Ambience (8.6 out of 10)
mentioned by 32% of the guests
When it comes to the overall feel, this spot truly shines! With a strong score of 8.6 and a customer satisfaction of 88.9%, its clear most people love the atmosphere. Based on 24 positive remarks, guests frequently praise the chill vibe, cozy booths, and convenient parking.
Some even rave about the unique touch of a Taylor Swift playlist, making it a truly pleasant experience. However, its not entirely perfect, as a couple of comments, just 2 out of 27, pointed out a few minor concerns. A few guests found the place a bit loud at times, and some weren't keen on the presence of mounted TVs. These are small points, but worth noting if you prefer absolute quiet or no screens.
Ambience
27
Reviews
88%
Satisfaction
2
negative
1
neutral
24
positive
Rating distribution
What people like
- Chill vibe
- Cozy booths
- Easy parking
What people don't like
- Can be loud
- Mounted TVs present
Often praised
- atmospherethe atmosphere was very pleasant
- parkingParking options:Free parking lot
- AtmosphereAtmosphere:5
- Taylor Swift playlistloved the atmosphere because of the Taylor Swift playlist
- ambienceCool ambience as well
- convenient to get toIt’s also really convenient to get to
- cozy boothsNice and cozy booths
- gema small gem not to be missed
- minimalist decorThe minimalist decor really let the food shine
- noise levelQuiet, easy to talk
Frequently criticized
- TVsThe only thing I didn't like were all the tvs mounted
- loudit’s kinda loud
If youre looking for a place with a great atmosphere, a chill vibe, and convenient access, this spot is definitely worth checking out. Its perfect for a relaxed meal, though if you're sensitive to a bit of background noise or dislike TVs, you might want to consider that.
Value (6.5 out of 10)
mentioned by 15% of the guests
When it comes to value, most diners feel theyre getting a good deal here. With 7 positive remarks out of 10 total, many found the price to be moderately priced or even cheap for the quality. In fact, customer satisfaction sits at a solid 70%, indicating that many consider the offerings a steal.
However, its not a perfect score, landing at an average 6.5. A few voices, 3 to be exact, felt certain items were overpriced , leading to expectations not being fully met. Some found specific dishes disappointing for their cost, suggesting room for improvement in consistency.
Value
10
Reviews
70%
Satisfaction
3
negative
0
neutral
7
positive
Rating distribution
What people like
- Reasonable prices
- Good quality value
- Omakase is a steal
What people don't like
- Some items overpriced
- Expectations not met
Often praised
- pricenothing I would say was overpriced (for SF)
- PricesPrices were reasonable over-all
- cheapabsolutely cheap for the quality and taste
- priced moderatelyPriced moderately for the quality
- pricesThe prices are reasonable.
Frequently criticized
- pricePaying this price, I'd expect a bit more
- overpricedThe so-called bento box was also a letdown, as it didn't come in a box but rather a divided serving platter, which made me question the naming. Overall, the food wasn't great, and it was super overpriced. I would recommend going to Stonestown and eating at Kuma or Marugame Udon instead.
If youre looking for good value, especially for quality offerings, this spot often delivers. While most find the prices reasonable, be mindful that a few items might feel overpriced for what you get. Overall, its a worthwhile consideration for a generally fair deal.
How are the prices at Sushi Sheng?
You’re looking at roughly 32 per person – reported by 96 diners. That puts it in the $31–$40 category. For a Japanese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 32, most diners actually spend a bit less, clustering around the $21–$30 mark, with some even opting for the $11–$20 range. This suggests a nice mix of options, from more budget-friendly to slightly higher-end experiences.
This chart shows what people usually spend per person, using the 96 most recent reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels quite fair for a Japanese restaurant in San Francisco, especially with the variety of price points available to suit different budgets.
Customer Reviews: what people think about Sushi Sheng
Price per Person
- $31–$40
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
2
Closed Early, Small Portions
My experience at this restaurant was disappointing. Although the restaurant states they are open until 3 pm, when I arrived at 2: 45 pm to place a to-go order, the host, who was not particularly busy, informed me they had just closed. I believe they could have accommodated my order with the food they had available.
Previously, about six months ago, I had a to-go order where the food was delicious, but the portion size was small, and I paid $45 feeling still hungry. Perhaps the host's decision today was a favor in disguise.
- food8
- closing time2
- portion size3
- price3
Price per Person
- $51–$60
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
2
Disappointing Sushi Experience
We visited this restaurant hoping to try their sushi, influenced by the positive reviews. Unfortunately, my experience did not align with those opinions. The quality of the fish was merely average, and the portion sizes were small.
The rolls offered no surprises. Given the price point, I expected more than what one might find at a Whole Foods. It's unlikely I will return.
- rolls5
- quality of the fish3
- portion sizes3
- price3
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
7
Good Food, Service, but Loud
My experience at the restaurant was generally positive, with enjoyable food and reasonable prices. I particularly liked The Romeo and Juliet roll. The service was good, and I had no complaints in that regard.
However, the atmosphere was a bit loud, making it less ideal for a romantic date night. A minor hiccup was the appetizer arriving after the main course, which wasn't ideal.
- food9
- The Romeo and Juliet roll10
- Prices8
- loud3
- appetizer4
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Amazing Omakase Experience!
My experience at this restaurant was truly wonderful! We ordered the omakase and were not disappointed. The staff was amazing, and the owner even came over to explain everything on our dishes.
It's a fantastic spot, especially for dinner, with a quiet atmosphere that makes conversation easy. They also have a large vegetarian selection and highly recommend it for vegetarians. Parking was plentiful and free.
- omakase9
- staff10
- owner9
Price per Person
- $31–$40
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
10
Absolutely Delightful Fresh and Flavorful Meal!
I picked up food from this place and was SO delighted! Everything was so fresh and flavorful, with a perfect texture and well-balanced taste. Here’s what we got: The Romeo & Juliet Roll was fantastic, with the salmon and scallops both being perfect and the roll was a large size!
The Tekka Roll & Negihama Roll were just great staples. The Crab Cheese Puffs were honestly the best I’ve had! And the Salmon Toro had a perfect texture and was super buttery!
- Romeo & Juliet Roll10
- salmon and scallops10
- Tekka Roll8
What Sushi Sheng offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Wine
- Beer
- Small plates
- Alcohol
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Paid street parking
Atmosphere
- Cozy
- Casual
FAQs
Can you make reservations at Sushi Sheng?
Yes, Sushi Sheng accepts reservations, allowing you to plan your visit and secure your table for a seamless dining experience. This ensures you can enjoy their Japanese cuisine without a long wait.
What service options are available at Sushi Sheng?
Sushi Sheng offers a variety of convenient service options, including no-contact delivery, takeout, and traditional dine-in service. You can choose the option that best suits your needs for enjoying their delicious food.
What can I expect from the food at Sushi Sheng?
Diners frequently praise the food for being fresh and flavorful , with many highlighting the thick cut fish and options like omakase . While not always “the most excellent,” it’s generally considered delicious and well-prepared.
Are there any common issues to be aware of regarding service or portions?
Some customers have reported rude service encounters and issues with order ready time . Additionally, a few opinions mention small food portions , which might be a consideration for some diners.