Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco Marina District
- ☕ Café
$
Price per Person $1–$10
mentioned by 15 of the guests
#2296 out of 2403 places to eat in San Francisco
#156 Café out of 162 in San Francisco
Average
5.1 out of 10
Food
Service
Ambience
Value
188
Reviews
41.5%
Satisfaction
Often praised
- Friendly staff
- Good coffee
- Pleasant vibe
Frequently criticized
- Poor value
- Unclean areas
- Rude service
The cafe Starbucks in San Francisco’s vibrant Marina District is where you’ll find your perfect pick-me-up. You can always count on them for great coffee, whether you’re starting your day or need an afternoon boost.
It’s a casual and cozy spot, ideal for a quick bite or just to relax with a warm drink, offering a trendy atmosphere for you to enjoy.
Overview: Introducting Starbucks
Starbucks offers a generally pleasant experience, with many appreciating the friendly staff and the convenience of its locations. Many find the atmosphere uplifting, making it a good spot for a quick stop or to get some work done with reliable WiFi.
However, some visitors have noted concerns regarding cleanliness in certain areas and occasional issues with order accuracy. While the coffee is often well-regarded, there are mixed feelings about the overall value and consistency of other menu items.
Average
5.1
out of 10
188
Reviews
41.5%
Satisfaction
97
negative
13
neutral
78
positive
Starbucks holds an overall Restaurant Score of 5.1, placing it squarely in the average category. This is reflected in a Customer Satisfaction rate of 41.5%, indicating a mixed reception from patrons.
With 188 customer observations, including 78 positive and 97 negative, there’s a clear balance of experiences. Looking closer, Food (5.4) and Service (4.9) are the most discussed aspects, both landing in the average range, though food edges out slightly.
The Ambience (5.2) also sits comfortably in the middle, while Value (3) is a notable area for improvement, suggesting that customers often feel they don’t get enough for their money.
What people like
- Friendly, attentive staff
- Consistent coffee quality
- Uplifting atmosphere
What people don't like
- Perceived poor value
- Inconsistent cleanliness
- Service attitude issues
With a Recommendation Score of 5.1, Starbucks presents a mixed proposition. It’s a reliable choice if you’re seeking a familiar coffee experience and appreciate friendly service in a generally pleasant setting.
However, be mindful of the value proposition and potential inconsistencies in cleanliness or service attitude. If these aspects are crucial for your visit, you might find the experience less satisfying.
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Verdict: Our expert take on Starbucks
Food (5.4 out of 10)
mentioned by 47% of the guests
The food here offers a mixed experience, with an average score of 5.4 and customer satisfaction at a mixed 46.2%. Many patrons praise the good coffee, with mentions of cup of coffee and cappuccino hitting the spot. Some even enjoyed a free sample of a sweet mocha.
With 18 positive remarks among 39 total, there's definitely some love for the beverages. However, not everything is brewing perfectly. There are 16 negative remarks, with some customers finding their hot coffee to be lukewarm or drinks having an artificial taste.
The chai tea latte specifically got some flak, and a few wished for less sugar in their beverages, indicating some inconsistency in drink preparation.
Food
39
Reviews
46%
Satisfaction
16
negative
5
neutral
18
positive
Rating distribution
What people like
- Coffee tastes good
- Offers free samples
- Wide drink selection
What people don't like
- Drinks can disappoint
- Artificial taste noted
- Coffee often lukewarm
Often praised
- coffeeIf you are in the Marina district, this is a great Starbucks. Even though the systems sometimes shut down in the middle of service, they are happy to ensure that your next cup of coffee is covered. This shows a commitment to customer satisfaction despite technical issues.
- cup of coffeeThe service is on par with a Reserve store, and the staff are so highly commendable! I can’t believe this is the Starbucks close to where I work, and I can just drop by every morning to kick-start my day with a great cup of coffee and lovely greetings! 🌟
- Mango Dragon Fruit RefresherI ordered a Mango dragon fruit refresher
- cappuccinoHowever, finding a place to sit could be challenging. It's a great place to stop in for a cappuccino and then enjoy a stroll around the Marina Green.
- coconut milkhappy that they serve the drinks with coconut milk
- double espressograbbed a double espresso on the way in. Good call.
- drinkstill ordered a drink though -
- drinksdrinks were made well
- free samplehad a free sample on a sweet mocha
- good coffeegood coffee and good vibes.
Frequently criticized
- drinkWhen I inquired about my order again, I was told it would be 5 more minutes, making it a total of 25 minutes. I left very upset without my drink.
- coffeeMy experience at this restaurant was quite negative, primarily due to the horrible coffee. My drink was disgusting, and I ended up having to throw it away.
- Frozen Pineapple Passion Fruit LemonadeThe taste was below average and it tasted pretty much too artificial
- Praline LatteIt's a great place to order and get a quick cup of coffee. It's a bummer that they've taken away the Praline Latte, as it's my favorite. However, there are an infinite amount of ways to get your coffee tasting just like it.
- cakesThe cakes didtn look good!!
- chai tea latteThe chai tea latte was so bad
- drink of unknown contentreceived a drink of unknown content
- espressonot always know what is espresso
- half and halfdon't put out the half and half
- hot coffeeended up with a chiller than a lukewarm coffee
If youre looking for a reliable spot for a quick, standard coffee or a refreshing drink, youll likely be pleased. Just be aware that some specialty drinks might not always hit the mark, and you might encounter an occasional lukewarm coffee or an artificial taste.
Service (4.9 out of 10)
mentioned by 69% of the guests
When it comes to service, this spot has some real bright spots! With a score of 4.9 (which is average) and a customer satisfaction of 40.7% (a mixed bag), theres a lot to unpack from the 86 customer comments. Many folks rave about the "staff" and "excellent service, " often mentioning a "friendly smile" and the ability to get a "quick cup of coffee.
" It seems the team can be super friendly, fast, and even remember your usual order, making for a pleasant experience. However, not all experiences are sunshine and rainbows. There are 49 negative comments compared to 35 positive ones, indicating some areas for improvement.
Some customers have encountered issues with "employee attitude" and a "rude manner, " describing it as one of the "slowest Starbucks" theyve visited. Problems like forgotten orders, poor order accuracy, and unhelpful staff regarding restroom access also pop up, suggesting inconsistency in service quality.
Service
86
Reviews
40%
Satisfaction
49
negative
2
neutral
35
positive
Rating distribution
What people like
- Friendly, quick staff
- Remembered orders
- Great team attitude
What people don't like
- Rude employee attitude
- Slow service
- Order accuracy issues
Often praised
- serviceIf you are in the Marina district, this is a great Starbucks. Even though the systems sometimes shut down in the middle of service, they are happy to ensure that your next cup of coffee is covered. This shows a commitment to customer satisfaction despite technical issues.
- staffThe staff is the absolute best here.
- baristasMy experience at this Starbucks was great. The baristas always remember you and your drink, and they rarely make a mistake. It's convenient in the mall since it's right smack dab in the middle.
- orderthey always get my order perfect
- Anneespecially Anne who absolutely made my day.
- baristaThe best barista
- driveDrive from the inner Richmond to come to this Starbucks
- early openingThey open at 5:30 AM
- excellent servicean excellent service
- friendly smileimmediately welcomed with a friendly smile
Frequently criticized
- baristaMy experience at the restaurant was quite negative. The barista was rude and then seemed to have forgotten about my order. I felt very unwelcome during my visit.
- orderMy experience at the restaurant was mixed. The people were nice, but they messed up on my order twice. The second time, I didn't want to say anything anymore.
- staffhumiliation and racism on the part of the staff
- waiting timeleft me waiting in store for my mobile order for 10 mins
- Starbucks managementSuch a shame from Starbucks management to be so inconsiderate
- app drivenmore app driven with pre orders
- barista attitudeThe barista was super busy and seemed to purposely ignore my issue, blaming it on a system error. When I finally got my drink, she dumped her mood on me by giving me a face like I owed her millions! She wasted my time WITHOUT even an apology, though the manager did apologize for the store.
- baristasThe baristas were not super patient with our bad English.
- bathroom coderefuses and invents any excuse not to provide the code
- containersdon't have enough container
This spots service is a bit of a mixed bag. You might get super friendly, quick service with baristas who remember your order, or you could face slow service and less-than-stellar attitudes. If youre in the area, it's worth a try, but keep your expectations balanced.
Ambience (5.2 out of 10)
mentioned by 59% of the guests
Lets talk about the vibe! Based on 60 customer observations, the ambience here presents a bit of a mixed bag, with a score of 5.2, placing it squarely in the average range. Many appreciate the "private outdoor seating area, " the strong "Wifi signal, " and the overall "cleanliness" that contributes to "good vibes.
" It seems like a decent spot if youre looking for a quiet corner or a clean environment to relax. However, customer satisfaction sits at a mixed 41.7%, indicating there's definitely room for improvement. A significant number of comments, 30 to be exact, point to issues like a lack of working plugs and limited seating options.
The state of the restroom and poor cell service also frequently came up as downsides, suggesting that while some areas shine, others could really use some attention.
Ambience
60
Reviews
41%
Satisfaction
30
negative
5
neutral
25
positive
Rating distribution
What people like
- Private outdoor seating
- Strong WiFi signal
- Clean environment
What people don't like
- Lack of plugs
- Restroom issues
- Poor cell service
Often praised
- Starbucksbest Starbucks I’ve been to
- atmospherethe atmosphere is very uplifting for me
- BucksThis Bucks was cool and collected
- DL StarbucksGreat DL Starbucks if you're not in the mood
- WiFithey have wifi
- Wifi signalthe Wifi signal is strong
- aestheticVery nice aesthetic
- cleanlinessIt is clean and well kept
- convenientThe baristas always remember you and your drink, and they rarely make a mistake. It's convenient in the mall since it's right smack dab in the middle. It's the perfect afternoon pick-me-up.
- emptyvery empty
Frequently criticized
- bathroomMy experience at this restaurant was disappointing. The bathroom was closed even though we still had more than 15 minutes until closing. Furthermore, the people closing made it clear that we were not wanted.
- cleanlinessWith opening hours of 5: 30 AM, this place is a good choice for those who work early and are time-strapped. However, there are areas that could be cleaner, which is a point for improvement regarding the cleanliness.
- establishmentwhisk us away from this unwelcoming establishment.
- seatingseating is way at the back
- Chestnut St. showtimenot in the mood for Chestnut St. showtime
- Marina Mamacitaswith the Marina Mamacitas
- StarbucksIt's a smallish location that felt dark and a bit dirty. Upon entering, I immediately felt the place was a bit dirty, and the seating was located way at the back.
- ambienceambience is below average
- awful placeAwful place.
- cell serviceNo cell service either
If youre just grabbing a quick coffee and dont need to plug in or use the restroom, you might enjoy the clean space and outdoor seating. But if you're planning to settle in for work or rely on amenities, you might find yourself disappointed.
Value (3 out of 10)
mentioned by 2% of the guests
For Value, our review of 3 customer comments didnt highlight any specific positive remarks. With 0 positive mentions, it seems customers havent yet pointed out particular aspects of the pricing or offerings that truly stood out in a great way. However, the feedback we did receive paints a rather challenging picture.
The overall score for Value sits at a poor 3, with customer satisfaction also hitting a very low 0%. Customers found the store policy to be extremely inconvenient, especially when it came to smaller notes and not having small change to complete orders.
Value
3
Reviews
0%
Satisfaction
2
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
- Inconvenient policy
- No small change
Often praised
No positive aspects so far.
Frequently criticized
- smaller notesno other small change so couldnt complete the order
- store policyextremely inconvenient due to their store policy
If youre particular about payment convenience and expect flexibility, this place might disappoint. The current store policy regarding smaller notes seems to be a significant hurdle for customers, making transactions difficult. Its probably best to be prepared with exact change or consider other options.
How are the prices at Starbucks?
On average, you’ll spend around 9$ per person – from 15 guests. That puts the restaurant in the $1–$10 category. For a Cafe, that’s mid-range, maybe slightly above.
Interestingly, while many guests spend under 10$, a good portion also ventures into the $11–$20 range, suggesting a nice mix of quick, affordable bites and some slightly more premium options.
Here’s a quick look at what guests spend per person, based on the latest 15 reviews.
How this Cafe compares on value for money against similar spots in San Francisco.
Considering it’s a Cafe in San Francisco, we think the pricing feels quite fair. It offers flexibility for different budgets, which is always a plus!
Customer Reviews: what people think about Starbucks
Visit Type
- Regular Visit
Group Type
- Family
Service Type
- Dine-in
3
Disappointing Restroom Policy for Elderly
As a daily customer, I was disappointed when my elderly mother needed to use the restroom before we ordered our usual. A staff member refused to share the code. It's a shame that Starbucks management can be so inconsiderate.
Common sense would suggest making exceptions for elderly customers, but that wasn't the case here.
- restroom code2
- Starbucks management3
- elderly customers2
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
10
Uplifting and Friendly Starbucks Experience
My experience at this Starbucks location was very impressive. I've been going through a lot in my life, and the atmosphere here is very uplifting for me. The staff are incredibly friendly and accommodating.
I feel like this is a very judge-free zone. I highly recommend this location for anyone. It's a great place.
The staff, even when not directly helping customers, sound very happy and carry themselves with a great attitude.
- atmosphere10
- staff10
- judge-free zone10
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Disappointing Service from Elena
My recent experience at this Starbucks, usually a place I enjoy, was marred by an interaction with an employee named Elena. When I inquired about the restroom, her response was abrupt and unwelcoming: “Restrooms are for customers only. ” This was delivered with a cold, dismissive tone, lacking any greeting or attempt to ascertain if I was a paying customer or had a mobile order.
The immediate assumption and absence of basic hospitality were quite disappointing. A little kindness goes a long way, especially in customer-facing roles.
- restroom access2
- employee tone1
- hospitality2
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Starbucks Out of Order
My experience at this Starbucks was disappointing because the establishment has been essentially out of order for well over a month now. You can’t sit and work here or use the rest room. I'm giving a low rating not because of the staff, who are very nice, but due to the ongoing operational issues.
- staff8
- establishment2
- rest room1
Price per Person
- $11–$20
Service Type
- Dine-in
2
Terrible Service and Drink Making
My experience at this restaurant was quite negative. The staff demonstrated a lack of knowledge in preparing drinks and refused to remake a poorly made one. This resulted in pretty bad customer service, and I believe they are destroying the brand.
- drink making1
- refuse to remake1
- customer service2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of atmosphere and dining options can you expect at Starbucks in the Marina District?
At this Starbucks, you’ll find a cozy, casual, and trendy atmosphere perfect for a quick bite or small plates. You can enjoy breakfast, lunch, or dessert with comfortable seating available, making it a great spot for any time of day.
Are there convenient service and accessibility options at this San Francisco Starbucks?
Yes, you can choose from no-contact delivery, takeout, or dine-in service. The location is fully wheelchair accessible, including the entrance, parking lot, seating, and restroom, ensuring comfort and convenience for all guests.
How does Starbucks generally perform according to customer feedback?
Starbucks receives an overall Restaurant Score of 5.1, indicating an average performance. Customers rate Food (5.4), Ambience (5.2), and Service (4.9) as average, while Value (3) is a weaker point.
What do customers appreciate most about Starbucks?
Many customers highlight the friendly and attentive staff, often remembering their orders. The coffee quality is generally well-regarded, and the atmosphere is often described as uplifting and convenient, with strong WiFi.
What are some common complaints about Starbucks?
Recurring issues include concerns about perceived poor value and occasional inconsistencies in cleanliness. Some customers have also reported negative experiences with service attitude or order accuracy.