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Starbucks - Reviews
3735 Buchanan St, 94123 San Francisco
All reviews at a glance
188
Reviews
41.5%
Satisfaction
97
negative
13
neutral
78
positive
What people say about Starbucks
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Visit Type
Service Type
Group Type
Group Size
Wait Time
Meal Type
Noise Level
Price per Person
Visit Type
- Regular Visit
Group Type
- Family
Service Type
- Dine-in
3
Disappointing Restroom Policy for Elderly
As a daily customer, I was disappointed when my elderly mother needed to use the restroom before we ordered our usual. A staff member refused to share the code. It's a shame that Starbucks management can be so inconsiderate.
Common sense would suggest making exceptions for elderly customers, but that wasn't the case here.
- restroom code2
- Starbucks management3
- elderly customers2
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
10
Uplifting and Friendly Starbucks Experience
My experience at this Starbucks location was very impressive. I've been going through a lot in my life, and the atmosphere here is very uplifting for me. The staff are incredibly friendly and accommodating.
I feel like this is a very judge-free zone. I highly recommend this location for anyone. It's a great place.
The staff, even when not directly helping customers, sound very happy and carry themselves with a great attitude.
- atmosphere10
- staff10
- judge-free zone10
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Disappointing Service from Elena
My recent experience at this Starbucks, usually a place I enjoy, was marred by an interaction with an employee named Elena. When I inquired about the restroom, her response was abrupt and unwelcoming: “Restrooms are for customers only. ” This was delivered with a cold, dismissive tone, lacking any greeting or attempt to ascertain if I was a paying customer or had a mobile order.
The immediate assumption and absence of basic hospitality were quite disappointing. A little kindness goes a long way, especially in customer-facing roles.
- restroom access2
- employee tone1
- hospitality2
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Starbucks Out of Order
My experience at this Starbucks was disappointing because the establishment has been essentially out of order for well over a month now. You can’t sit and work here or use the rest room. I'm giving a low rating not because of the staff, who are very nice, but due to the ongoing operational issues.
- staff8
- establishment2
- rest room1
Price per Person
- $11–$20
Service Type
- Dine-in
2
Terrible Service and Drink Making
My experience at this restaurant was quite negative. The staff demonstrated a lack of knowledge in preparing drinks and refused to remake a poorly made one. This resulted in pretty bad customer service, and I believe they are destroying the brand.
- drink making1
- refuse to remake1
- customer service2
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
10
Exceptional Starbucks Experience!
Hands down, this is the best Starbucks I’ve been to that’s not a reserve store! The service is on par with a Reserve store, and the staff are so highly commendable! I can’t believe this is the Starbucks close to where I work, and I can just drop by every morning to kick-start my day with a great cup of coffee and lovely greetings!
🌟
- Starbucks10
- service10
- staff10
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
1
Humiliating Service and Racism Allegations
I am a daily customer, and every time I request the code for the bathroom, there is a specific girl who refuses and invents excuses not to provide it. This happened just because I told her that the coffee had too much foam and little liquid. I felt this was a humiliation and racism on the part of the staff working at that location.
- bathroom code1
- coffee2
- staff1
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
6
Outlets closed, but drink was good
I went to this Starbucks hoping to charge my phone and work on my laptop, but unfortunately, all the outlets were closed : (. Despite this inconvenience, I still ordered a drink, and it was good.
- drink7
- outlets2
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Quick, Friendly, and Memorable Service!
I just popped in for a minute and was immediately welcomed with a friendly smile and a good morning. The service was quick and friendly. I'll remember this location 👍
- friendly smile10
- good morning9
- service9
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
2
Horrible Coffee, Disgusting Drink
My experience at this restaurant was quite negative, primarily due to the horrible coffee. My drink was disgusting, and I ended up having to throw it away. I would recommend going to Equator instead.
- coffee1
- drink1
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