Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco Mission Bay
- ☕ Café
$$
Price per Person $11–$20
mentioned by 30 of the guests
#2110 out of 2403 places to eat in San Francisco
#140 Café out of 162 in San Francisco
Good
6.2 out of 10
Food
Service
Ambience
Value
104
Reviews
57.7%
Satisfaction
Often praised
- Breakfast variety
- Pleasant atmosphere
- Helpful staff
Frequently criticized
- High prices
- Inconsistent drinks
- Poor service
The cafe Starbucks in San Francisco’s vibrant Mission Bay neighborhood is a popular spot, known for its great coffee. You’ll find a casual yet trendy atmosphere perfect for a quick bite or a relaxed moment.
Whether you’re grabbing a morning brew, enjoying lunch, or settling in for some work, this location offers a welcoming space with free Wi-Fi and comfortable seating.
Overview: Introducting Starbucks
Starbucks generally offers a reliable experience, especially when it comes to their coffee and varied breakfast sandwiches. Many appreciate the consistent quality of their drinks, often crafted quickly.
The atmosphere also tends to be a strong point, with some locations even providing pleasant outdoor seating for a relaxed visit. However, not every visit is without its hitches.
Some customers have noted inconsistencies with drink quality, and the value proposition can be a concern. Furthermore, there are instances of less-than-stellar service, with reports of staff attitude issues and order mix-ups.
Good
6.2
out of 10
104
Reviews
57.7%
Satisfaction
36
negative
8
neutral
60
positive
Looking at the overall picture, Starbucks holds an average Restaurant Score of 6.2. This is supported by a mixed Customer Satisfaction rate of 57.7%, indicating that while many patrons leave content, a significant portion encounters issues.
These insights are drawn from 104 customer observations, with 60 positive remarks balancing against 36 negative ones. Delving deeper, Ambience stands out as a strong point (7.9), often praised for its comfortable settings.
Food (6.3) generally receives an average reception, while Service (5.7) also hovers around average, with some notable positive interactions contrasted by less favorable ones. The primary area for improvement appears to be Value (2), which customers frequently find lacking.
What people like
- Varied breakfast menu
- Pleasant store atmosphere
- Attentive, helpful staff
What people don't like
- Poor value for money
- Inconsistent drink quality
- Unfriendly staff interactions
With a Recommendation Score of 6.2, Starbucks offers a generally predictable experience. While you can often count on a comfortable setting and a decent selection of breakfast items, be prepared for potential variability in drink consistency and service quality.
If you prioritize a quick, familiar coffee stop with a good atmosphere, it’s a reasonable choice. However, if value is a primary concern or you expect consistently flawless service, you might find yourself a bit disappointed.
Manage your expectations accordingly.
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Verdict: Our expert take on Starbucks
Food (6.3 out of 10)
mentioned by 72% of the guests
When it comes to the food, things are looking pretty decent, with a score of 6.3, placing it in the average range. Many customers, accounting for 22 positive remarks out of 38 total, really enjoy the diverse food section and breakfast sandwiches. Plus, the coffee and even puppuccinos get a lot of love, making for some happy visits.
However, its not all perfect, as customer satisfaction sits at a mixed 57.9%. There are 12 negative comments, often pointing to issues like inconsistent drinks or cold croissants when a hot one was expected. The paper straw getting soggy' also seems to be a recurring frustration, impacting the overall drink experience.
Food
38
Reviews
57%
Satisfaction
12
negative
4
neutral
22
positive
Rating distribution
What people like
- Great coffee selection
- Varied food options
- Tasty breakfast sandwiches
What people don't like
- Inconsistent drink quality
- Cold food served
- Soggy paper straws
Often praised
- foodMy experience at this restaurant was consistently good. I always know what I'm getting, no matter which store I visit. The food, service, and atmosphere were all rated a perfect 5 out of 5.
- coffeeIt is always a pleasure to get a coffee here. I love their food section, offering both sweet and savory options.
- breakfast sandwichesgoos choices of breakfast sandwiches
- drinkI accidentally placed my order at the wrong location. Janice helped me out & was able to make my drink immediately! This was a great experience thanks to Janice's excellent service.
- Summer Skies DrinkThe Summer Skies Drink was a cool way to start Summer.
- breakfast sandwich menuTheir breakfast sandwich menu is varied and tasty.
- capuchinocapuchino in that branch is tastier
- drinksdrinks are crafted and served quickly
- evening caffeine boostIn case you need an evening caffeine boost, they close relatively later than other Starbucks nearby in the evening.
- food sectionLove their food section, sweet and savory
Frequently criticized
- cold onehe gave me a cold one with bad attitude
- drinkdrink tasting bad
- drinksTheir drinks are very inconsistent.
- foodthe food itself was rated poorly
- hot croissantasked for a hot croissant and he gave me a cold one
- itemgive a cheaper item than I paid for
- itemsMy experience at this restaurant was typical. However, I wish they didn't wrap up way before the closure time, as many items were gone from display almost an hour before they were closing.
- paper cupcame in a paper cup with a paper straw
- paper strawpaper straw that got soggy and was unusable
- sandwichgiven a ham and cheese croissant instead of a sandwich
If youre looking for a reliable spot with good coffee and varied breakfast options, youll likely find something to enjoy here. Just be mindful that drink consistency can be a bit of a gamble, and dont be surprised if your croissant isnt always warm.
Service (5.7 out of 10)
mentioned by 84% of the guests
When it comes to service, it seems this spot is a bit of a mixed bag, with a score of 5.7 and customer satisfaction sitting at 51.1%. Many folks have praised the great service, friendly customer service, and attentive staff, often highlighting nice workers and their speed. Based on 24 positive opinions, it sounds like when theyre on, theyre really on!
However, not everyone has had such a smooth experience. There are 21 negative opinions mentioning slow service, bad customer service, and even rude waitstaff or lousy customer service. It appears some customers have faced issues with waiting times and attitudes, suggesting there's definitely room for improvement in consistency.
Service
47
Reviews
51%
Satisfaction
21
negative
2
neutral
24
positive
Rating distribution
What people like
- Friendly, attentive staff
- Great customer service
- Fast service
What people don't like
- Slow service
- Rude staff
- Bad customer service
Often praised
- serviceI accidentally placed my order at the wrong location. Janice helped me out & was able to make my drink immediately! This was a great experience thanks to Janice's excellent service.
- staffthe staff is excellent no matter what hour of the day
- customer serviceThe breakfast sandwich menu offered a varied and tasty selection. I also appreciated the great location and the friendly customer service.
- advicewas able to advise me(a tourist on day 1) where to explore
- assistant leadRonnie the assistant lead & Sarah my Barista they both rock
- attentive staffalways attentive they pay attention to details
- baristaSarah my Barista they both rock
- closing timeclose relatively later than other starbucks nearby in the evening
- great serviceThanks for the great service
- great tipI gave them a great tip
Frequently criticized
- serviceMy experience at this Starbucks was the most horrible service I've ever had. When I asked for a cup of water while picking up my coffee, the waitress coldly said, "I'm busy, go order it from the front.
- attitudehe’s always giving attitude to all the clients
- bad customer serviceHowever, at checkout, the discount wasn't programmed, and they couldn't offer it. This required contacting a supervisor who was unavailable, leading to a bad customer service experience. It felt like corporate service at its worst.
- cashierThere was one cashier who was rude
- cashier counterWomen at the cashier counter added $5 tip
- closure timeMy experience at this restaurant was typical. However, I wish they didn't wrap up way before the closure time, as many items were gone from display almost an hour before they were closing.
- corporate serviceCorporate service at its finest- or worst-case in this instance.
- cup holderhe rolled his eyes at me and whispered something
- cups of icetold me I couldn’t have any cups of ice
- customer serviceLousy customer service
If youre looking for a quick, friendly interaction, you might just hit the jackpot here. But be prepared for the possibility of slower service or less-than-stellar attitudes, especially if theyre busy. It's a bit of a gamble on the service front.
Ambience (7.9 out of 10)
mentioned by 34% of the guests
Alright, lets talk about the vibe! The ambience here is definitely a strong suit, with a solid score of 7.9 and an impressive 87.5% customer satisfaction. Folks are really digging the outdoor seating and praising the great location and nice store atmosphere.
Based on 14 positive opinions out of 16 total, it seems theyve nailed the setting. Interestingly, there are no negative comments about the ambience at all! This means customers consistently find the environment appealing, with no apparent deal-breakers or areas needing improvement.
It's rare to see such unanimous positive feedback, suggesting a very pleasant experience for everyone.
Ambience
16
Reviews
87%
Satisfaction
0
negative
2
neutral
14
positive
Rating distribution
What people like
- Outdoor seating available
- Great location
- Nice atmosphere
What people don't like
Often praised
- outdoor seatingThey even have some outdoor seating which is unusual for SF Starbucks
- atmosphereAtmosphere:5
- locationGood location in Mission Bay
- storeThe store is big.
- AtmosphereAtmosphere:5
- Starbucks in BayviewStarbucks in the Bayview is a great advantage.
- neighborhoodMy experience at the Starbucks in Bayview was a great advantage. It's nice to see you in the neighborhood. I hope it continues to stay in Bayview.
- tall tablesTables are tall
Frequently criticized
No complaints so far.
If youre looking for a spot with a genuinely pleasant atmosphere, especially if you appreciate outdoor seating and a good location, this place is definitely worth a visit. The consistent positive feedback suggests youll find the environment quite enjoyable, making it a great choice for a relaxed outing.
Value (2 out of 10)
mentioned by 9% of the guests
When it comes to value, there arent any positive remarks to share from the 3 customer observations. The current score for value is a 2, which falls into the poor category, and customer satisfaction is at a very low 0%, also considered poor. On the flip side, customers expressed strong dissatisfaction, particularly around unexpected costs.
Remarks pointed to feeling forced to purchase an item which was deemed ridiculous, and one instance even mentioned an added $5 tip by staff. This left a sour taste, with one customer feeling it was saving Starbucks a few dollars out of my pocket' rather than providing fair value.
Value
3
Reviews
0%
Satisfaction
3
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Forced item purchase
- Unexpected tip added
- Unfair cost perception
Often praised
No positive aspects so far.
Frequently criticized
- $5 tipadded $5 tip by herself
- Starbuckssaves Starbucks a few dollars out of my pocket
- purchase an itemhad to really purchase an item ridiculous
If you're looking for good value, this might not be the place for you. Customers were quite unhappy with unexpected charges and perceived unfairness, leading to very low satisfaction. You might want to consider other options if budget and clear pricing are top priorities.
How are the prices at Starbucks?
You’re looking at roughly 11 $ per person – reported by 30 diners. That puts it in the $11–$20 category. For a Cafe in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 11$, most prices cluster around the 1-20$ mark, indicating it’s generally quite accessible, with just a single higher-end experience reported.
Here’s a quick look at what guests spend per person, based on the latest 30 reviews.
How this Cafe’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Cafe in San Francisco. It offers a good balance for those looking for quality without breaking the bank.
Customer Reviews: what people think about Starbucks
Visit Type
- Casual Outing
Service Type
- Dine-in
9
Sweet service made my day!
My card wasn't working, and the staff were so sweet they gave me the drink on the house. This meant a lot because I had a long walk ahead of me.
- drink10
- staff10
Visit Type
- Regular Visit
Service Type
- Dine-in
6
Inconsistent Hours, Good Staff
My experience at this restaurant has been a mixed bag. While it's a nice store when it's actually open, I've visited several times only to find it closed, including today. The staff are generally good, but the management makes some really interesting choices regarding operating hours.
- staff7
- store7
- management choices4
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Ridiculous Ice Cup Policy
My experience at this restaurant was quite frustrating. I asked for two cups of ice and even put a tip in the jar, but I was told I couldn't have any cups of ice. It was ridiculous that I had to purchase an item to get ice, despite the tip.
The service was very poor in this regard.
- cups of ice1
- tip jar2
- purchase an item2
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Welcoming staff, great advice for tourists
My experience at the restaurant was very positive. The staff were nice and welcoming. As a tourist on my first day, they were able to advise me on where to explore, which was incredibly helpful.
- staff9
- advice9
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Cashier Added Tip Without Asking
My experience at the restaurant was marked by an unexpected charge. The women at the cashier counter added a $5 tip to my two coffee orders without my explicit consent. This was a surprising and unwelcome addition to my transaction.
- coffee orders6
- cashier counter2
- $5 tip2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free parking lot
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
What amenities and services does this Starbucks offer?
This Starbucks location provides a range of convenient services. You can enjoy onsite services, takeout, outdoor seating, dine-in, and delivery. Amenities include a restroom and free Wi-Fi, making it a great spot to relax or work. You’ll also find free parking and paid street parking options.
Is this Starbucks location suitable for families and accessible for all guests?
Yes, this Starbucks is good for kids, offering high chairs for your little ones. Additionally, it prioritizes accessibility with a wheelchair accessible entrance, seating, and restrooms, ensuring a comfortable and inclusive experience for all visitors. Dogs are also allowed outside.
How does Starbucks generally perform according to customer feedback?
Starbucks receives an average Restaurant Score of 6.2, with customer satisfaction at 57.7%. While its Ambience (7.9) is well-regarded, Food (6.3) and Service (5.7) are considered average, and Value (2) is a significant concern.
What do customers appreciate most about Starbucks?
Many customers enjoy the varied breakfast sandwich menu and the generally pleasant store atmosphere, with some locations even offering outdoor seating. They also frequently praise the attentive and friendly staff.
What are the common complaints about Starbucks?
Frequent criticisms include the perceived poor value for money, inconsistencies in drink quality, and occasional issues with staff attitude or service, such as orders being incorrect or items unavailable.