Highlights
- Great coffee
- Great tea selection
oChef » Peet’s Coffee – San Francisco
Peet's Coffee - San Francisco
Photo from Peet’s Coffee
Peet's Coffee at a glance
San Francisco Hayes Valley
- ☕ Café
$
Price per Person $1–$10
mentioned by 25 of the guests
#2254 out of 2403 places to eat in San Francisco
#150 Café out of 162 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
150
Reviews
45.3%
Satisfaction
Often praised
- Friendly staff
- Comfortable space
- Good coffee
Frequently criticized
- Poor value
- Inconsistent service
- Delayed orders
The cafe Peet’s Coffee, nestled in San Francisco’s vibrant Hayes Valley neighborhood, is a welcoming spot where you can always count on great coffee. This casual and trendy cafe offers a perfect escape for a quick bite or a relaxed moment, making it a local favorite.
You’ll find a cozy atmosphere ideal for enjoying their extensive tea selection or a delicious breakfast.
Overview: Introducting Peet's Coffee
Peet’s Coffee offers a mixed experience, often praised for its friendly staff and generally fast service, especially when using their mobile app. Many appreciate the inviting, airy atmosphere and ample seating, making it a comfortable spot for a break.
However, some visits can be less smooth, with concerns about delayed orders and occasional inconsistencies in drink preparation. While the coffee itself often receives positive remarks, the overall value for money can be a point of contention for some patrons.
Average
5.4
out of 10
150
Reviews
45.3%
Satisfaction
69
negative
13
neutral
68
positive
Looking at the overall picture, Peet’s Coffee holds an average Restaurant Score of 5.4, with Customer Satisfaction sitting at a mixed 45.3%. This indicates that while many find aspects to enjoy, there’s also a significant portion of customers who leave feeling less than thrilled.
The feedback is quite balanced, with 68 positive remarks almost matched by 69 negative ones out of 150 total customer comments. Delving into specifics, the Food (5.4) receives an average assessment, though it’s the most discussed aspect.
Ambience (6.3) fares a bit better, often noted for its comfortable spaces. However, Service (4.8) appears to be a consistent area for improvement, and the Value (2) is clearly a significant concern for many, reflecting a perception of high prices for what’s offered.
What people like
- Friendly, efficient staff
- Comfortable atmosphere
- Quality coffee drinks
What people don't like
- Poor value for money
- Inconsistent service
- Frequent delayed orders
With a Recommendation Score of 5.5, Peet’s Coffee presents itself as a place with potential, particularly if you value a pleasant environment and generally friendly interactions. It could be a suitable stop for a quick, well-made coffee, especially if you utilize their mobile app for convenience.
However, be prepared for potential inconsistencies in service speed and drink accuracy, and consider if the pricing aligns with your expectations for value. It’s a place that might satisfy for a casual visit, but perhaps not for those seeking consistent excellence across all fronts.
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Verdict: Our expert take on Peet's Coffee
Food (5.4 out of 10)
mentioned by 79% of the guests
When it comes to the food and drinks here, theres definitely some good stuff brewing! Many customers rave about the excellent coffee and well-made hot drinks, with some even calling the plant-based sandwich delicious. You might also find yourself enjoying the unique pumpkin beverages during the right season.
With 24 positive remarks out of 58 total, the sentiment leans towards a 5.4 score, indicating an average experience, though customer satisfaction sits at a rather mixed 41.4%. However, its not all smooth sailing. Some experiences highlight issues with inconsistent coffee quality, particularly with specific items like the ice mocha frap and skinny latte being described as terrible.
There are also concerns about pastry freshness and order accuracy, especially regarding almond milk latte requests. With 26 negative remarks, its clear theres room for improvement in consistency.
Food
58
Reviews
41%
Satisfaction
26
negative
8
neutral
24
positive
Rating distribution
What people like
- Great coffee often
- Delicious plant-based sandwich
- Seasonal pumpkin drinks
What people don't like
- Inconsistent coffee quality
- Poor specialty drinks
- Order accuracy issues
Often praised
- coffeegrinded up some coffee for me. Brought it on my trip and it was so fresh!
- brevé latteit was so incredibly good
- caramel Frappuccinothe drinks taste fantastic
- cup of coffeeenjoying superb cup of coffee
- drinksice cold especially given the warm weather
- foodFood:4
- fresh roasted beanslove their fresh roasted beans, which are always exactly what I need
- hot chocolatethe drinks taste fantastic
- hot drinksTheir hot drinks are always so well made!
- mochasnon-sweet mochas
Frequently criticized
- coffeeput whole milk instead of almond milk in my latte
- Arnold Palmerstwo Arnold Palmers one with 4 packets yellow sweetners
- Peet's coffeePeet's coffee is tasting very mid since they’ve gone corporate
- Small Lt. Roast Drip Coffee, Blackthey've ignored me and put milk in it
- almond milk latteordered an almond milk latte I watched the Baristas start moving too fast and put whole milk instead of almond milk
- bittercaused the lattes to taste bitter
- chocolate solutionMy experience with the ice mocha frap was terrible. I asked for it to be remade, and the staff member gave my cup 3 pumps of some chocolate solution and handed it back with attitude. 😐
- coffee qualitycoffee quality is not as good as other branches
- cookieI never got cookie
- dried lemonplacing dried lemon into drink
If you're looking for a solid cup of coffee or a seasonal pumpkin drink, you might be pleasantly surprised. However, be cautious with specialty drinks or pastries, as consistency can be a real hit-or-miss here.
Service (4.8 out of 10)
mentioned by 66% of the guests
Lets talk service! While the overall score of 4.8 puts it in the average category, and customer satisfaction is a rather poor 36%, there are definitely bright spots. Based on 18 positive remarks out of 50 total, many appreciate the friendly baristas and staff.
Customers often highlight the quick service and the convenience of their mobile app for speedy order pickups. However, the picture isnt entirely rosy, with 29 negative comments painting a different scene. Many report slow service and rude staff, sometimes due to employees being distracted.
Significant delays with mobile orders and issues stemming from poor management are also frequently mentioned, suggesting there's definitely room for improvement.
Service
50
Reviews
36%
Satisfaction
29
negative
3
neutral
18
positive
Rating distribution
What people like
- Friendly staff
- Efficient mobile app
What people don't like
- Slow service
- Rude staff
- Order delays
Often praised
- staffThe staff are very friendly
- serviceMy experience at this Peet's was marked by fast service. I placed my mobile order a minute before arriving, and it was ready within a minute of my arrival.
- baristasBaristas are friendly and seem to know what they’re doing
- Peet's appPeet’s app is good and often has good deals and rewards program
- adjustments to my cappuccinoIn my opinion, this is the most beautiful Peet's in SF. The team were so nice and made the adjustments to my cappuccino exactly how I wanted. The only problem is they should have security considering the area.
- appGet the app, it is way better than Starbucks
- baristabarista at Peet's was the friendliest and had NO attitude
- employeesEmployees are wonderful
- experiencethis location has been pretty solid
- mobile apporder through their mobile app
Frequently criticized
- serviceMy experience on a Friday morning shift was quite disappointing. The staff seemed completely disorganized, leading to extra slow service. To make matters worse, the pastry tasted old, and the barista clearly lacked knowledge, not knowing the difference between wet and dry foam.
- managementMy experience at this restaurant was marked by the nicest staff, but unfortunately, this was overshadowed by failing management. I've had my simple mobile order take 40 minutes to be filled on four separate occasions, three of which were just this week.
- staffThe stuff really rude
- barista knowledgebarista clearly didn’t know the difference
- baristasCan someone teach baristas to steam milk?
- bathroom accessdid not allow me to use bathroom
- corporateThey're too corporate, litigious and generally paranoid
- customer serviceMy experience at this restaurant was marked by terrible customer service. The staff were really rude, and the coffee was not good, unlike how it used to be.
- delayed orderI've had my simple mobile order take 40 minutes to be filled on four separate occasions, three of which were just this week. I also observed other patrons inquiring about their substantially delayed orders.
- employeeThat didnt seem to bother him AT ALL
If youre looking for a quick mobile order and friendly baristas, you might have a good experience. However, be prepared for potential slow service, rude staff, or significant delays, especially if management issues persist. Its a bit of a gamble on the service front.
Ambience (6.3 out of 10)
mentioned by 47% of the guests
When it comes to ambience, this spot offers a pretty decent vibe, landing an average score of 6.3. Many customers appreciate the spacious location and overall cleanliness, noting it as a great working space with comfortable seating. With 26 positive remarks out of 40 total, it seems many find it a pleasant environment to relax or get things done.
However, its a bit of a mixed bag, with customer satisfaction at 65%. Some experiences point to issues with bathroom access and a less-than-welcoming atmosphere, with a few even mentioning concerns about security and feeling subject to prejudicial judgment. These 12 negative comments suggest theres definitely room for improvement in making everyone feel comfortable.
Ambience
40
Reviews
65%
Satisfaction
12
negative
2
neutral
26
positive
Rating distribution
What people like
- Spacious, clean environment
- Great working space
- Comfortable seating
What people don't like
- Bathroom access issues
- Unwelcoming atmosphere
- Security concerns
Often praised
- atmosphereThe atmosphere was airy with 30 feet high ceilings
- cleanlinessPlace is clean, appreciated
- seatingPlenty available seating available inside
- spaceSpace has large wood table and counters on either side
- Covid-19 public health guidelinesCovid-19 public health guidelines: all followed
- bathroomThe bathroom is clean.
- beautiful Peet'sIn my opinion, this is the most beautiful Peet's in SF. The team were so nice and made the adjustments to my cappuccino exactly how I wanted.
- charging plugsPee -room charging plugs and sets
- coffee shopsinundated with world class coffee shops, this one stands out
- comfortable seatDue to this experience, I am never going back. Previously, this was my go-to spot, and I even noted a single comfortable seat and table near the bathroom.
Frequently criticized
- restroomI came inside to use the restroom, due to a female UNEXPECTED emergency
- appearancejudge based on: my appearance
- atmospherethe atmosphere and the employees here are so rude
- bathroomno place to allow your guests to use the restroom
- conditions outsideMy experience was positive thanks to the wonderful employees and great coffee. Despite the horrific conditions outside, including homeless individuals doing drugs directly outside the door, the staff made it a safe place to sit down and relax after walking through the mission and being completely disgusted by the conditions of this city.
- people with backpacksNot wanting to see people with backpacks is prejudicial
- placethis place has gone downhill
- prejudicial judgmentfelt like prejudicial judgment based on my appearance
- securitythey should have a security considering the area
- smelljudge based on: my smell
If youre looking for a generally clean and spacious spot with good working amenities, its worth a try. However, be aware that some visitors have encountered issues with bathroom access and felt the atmosphere could be more welcoming, especially regarding staff interactions and external conditions.
Value (2 out of 10)
mentioned by 4% of the guests
When it comes to value, it seems theres not much positive to report here. Based on the feedback, there are no glowing remarks about getting your moneys worth, which is reflected in a very low customer satisfaction of 0%. On the flip side, the sentiment is quite clear: the value proposition is poor, scoring only a 2.
Customers feel they have to judge based on their wallet and are paying large prices for medium drinks. This concern about value for money and what it does to your wallet comes up in the 2 negative remarks we've seen.
Value
2
Reviews
0%
Satisfaction
2
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Poor value for money
- Overpriced drinks
Often praised
No positive aspects so far.
Frequently criticized
- value for moneypaying large prices for medium drinks
- walletjudge based on: my wallet
If you're looking for a place where your money stretches far, this might not be the spot for you. The general consensus points to high prices for what you get, so be prepared for that if you decide to visit.
How are the prices at Peet's Coffee?
You’re looking at roughly 10 per person – reported by 25 diners. That puts it in the $1–$10 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests keep it budget-friendly, with 18 out of 25 spending in the $1–$10 range. A few others venture into the $11–$20 bracket, and there’s even one high roller!
Here’s a quick look at what guests spend per person, based on the latest 25 reviews.
How this spot in San Francisco stacks up against similar places on value for money.
We think the pricing here feels pretty fair for a Cafe, offering good value for what you get.
Customer Reviews: what people think about Peet's Coffee
Price per Person
- $1–$10
Visit Type
- Casual Outing
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Loud
9
Clean, Enjoyable Atmosphere for Work & Snacks
My experience at this restaurant was very positive. The atmosphere was clean and enjoyable, perfect for people working on their computers and having snacks. The service was excellent, and the food was good.
- atmosphere10
- service10
- food8
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Rude Staff Ruined Frappe Experience
My experience at this restaurant was disappointing. While the frappe was okay, the atmosphere and the employees were incredibly rude. I needed to use the restroom due to a female emergency and intended to order a chocolate and caramel frappe afterward.
However, I felt looked down upon when I asked to use the facilities, even after explaining my situation. The employee's lack of concern was evident, and it made me decide not to return to this place.
- frappe5
- atmosphere1
- employees1
- restroom1
Visit Type
- Regular Visit
Service Type
- Dine-in
2
No Bathroom, Big Disappointment
What's the point of having a coffee workspace with no restroom for guests? Coffee is a natural diuretic, so this is pure silliness. I used to frequent this place to work, but upon returning after some time, I noticed it has gone downhill.
They no longer have a bathroom, meaning if nature calls while you're here to work, you're out of luck. I wish they had advertised this lack of a restroom on the door. My time and money were wasted.
- bathroom1
- workspace2
- place1
Visit Type
- Tourist Experience
Service Type
- Dine-in
8
Beautiful Peet's with Great Coffee & Service
In my opinion, this is the most beautiful Peet's in SF. The team were so nice and made the adjustments to my cappuccino exactly how I wanted. The only problem is they should have security considering the area.
But as far as the team and coffee, I highly recommend it.
- beautiful Peet's9
- team10
- adjustments to my cappuccino10
- security3
Price per Person
- $1–$10
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
8
Great coffee and pleasant surroundings
I had to work on a presentation for school and was able to enjoy my coffee with pleasant surroundings and wifi.
- pleasant surroundings8
- wifi8
What Peet's Coffee offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Coffee
Dining options
- Seating
- Breakfast
- Dessert
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Parking
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of atmosphere can you expect at Peet's Coffee in Hayes Valley?
At Peet’s Coffee, you’ll find a cozy, casual, and trendy atmosphere perfect for relaxing or catching up with friends. It’s an inviting space where you can enjoy your coffee, a quick bite, or a delightful dessert in comfort.
What service and accessibility options are available at this San Francisco cafe?
This cafe offers convenient outdoor seating, dine-in, takeout, and delivery services. You’ll also find excellent accessibility, including a wheelchair-accessible entrance, parking lot, seating, and restroom, ensuring comfort for all guests.
How is Peet's Coffee generally rated by customers?
Peet’s Coffee receives an average overall score of 5.4 out of 10. While Ambience (6.3) is often appreciated, Food (5.4) and Service (4.8) are rated as average, and Value (2) is a notable concern.
What do customers appreciate most about Peet's Coffee?
Many customers highlight the friendly and efficient staff, the comfortable and clean atmosphere with ample seating, and the quality of their coffee and hot drinks. The mobile app is also frequently praised for its convenience.
What are the main drawbacks customers experience at Peet's Coffee?
Common complaints include poor value for money, inconsistent service often leading to delayed mobile orders, and occasional issues with barista knowledge or accuracy in drink preparation.