Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Papa Johns Pizza – San Francisco
Papa Johns Pizza - San Francisco
Photo from Papa Johns Pizza
Papa Johns Pizza at a glance
San Francisco Parkmerced
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 20 of the guests
#2284 out of 2403 places to eat in San Francisco
#99 Pizzeria out of 115 in San Francisco
Average
5.2 out of 10
Food
Service
Ambience
Value
222
Reviews
45%
Satisfaction
Often praised
Frequently criticized
The restaurant, a popular Pizzeria in San Francisco’s Parkmerced neighborhood, offers you a convenient spot for delicious meals. When you’re craving a satisfying bite, Papa Johns Pizza is ready to serve.
You’ll appreciate their commitment to providing late-night food options, perfect for those evening cravings. This casual eatery ensures you can always grab a quick and tasty meal, whether it’s for lunch or dinner.
Overview: Introducting Papa Johns Pizza
Average
5.2
out of 10
222
Reviews
45%
Satisfaction
105
negative
17
neutral
100
positive
What people like
What people don't like
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Verdict: Our expert take on Papa Johns Pizza
Food (5.6 out of 10)
mentioned by 71% of the guests
When it comes to the food, many folks are quite happy, especially with the pizza itself, which often arrives hot and flavorful. Theres a lot of love for the white sauce, yummy cheese sticks, and the fantastic garlic dipping sauce that complements the crust. With 44 positive remarks out of 91 total opinions, it seems theres some genuinely good stuff coming out of the kitchen.
However, its not all perfect. The overall score for food sits at an average 5.6, and customer satisfaction is a mixed 48.4%. Some diners have faced issues like undercooked or burnt pizzas, a noticeable lack of toppings, or even receiving cold pizza.
These 37 negative comments suggest theres definitely room for improvement in consistency and quality control.
Food
91
Reviews
48%
Satisfaction
37
negative
10
neutral
44
positive
Rating distribution
What people like
- Delicious white sauce
- Excellent cheese sticks
- Flavorful hot pizza
What people don't like
- Pizza often undercooked
- Burnt or raw dough
- Skimpy on toppings
Often praised
- pizzaMy experience at the restaurant was centered around their pizza. The pizza itself is nice, although a little pricey. However, they offer a fantastic buy 1 get 1 free pizza deal on Tuesdays.
- foodgreat food coming out of there
- crustHowever, I felt they could be a little more generous with the toppings. Sometimes, it feels like they rush the bake time, so I always ask for well-done for a good, baked crust.
- wingsPizza, wings and cinnamon buns are excellent!
- Costco pizzaCostco pizza is a masterpiece comparing to this one
- bakingbaking is good
- cheese sticksCheese sticks are the bomb!
- chickensThe chickens were good
- cinnamon bunsPizza, wings and cinnamon buns are excellent!
- delicious foodthe most delicious food. the food is being at the most delicious
Frequently criticized
- pizzaThe dough inside was raw, and the cheese on top was not good at all. I didn’t like it; the pizza was not properly baked. I wouldn’t recommend getting it.
- cheesebowl was loaded with cheese
- foodfood was hot, but really flavorless
- toppingsMy experience at the restaurant involved a pizza with 5 toppings that was served very hot. However, I noticed that they have been cutting back on the toppings, and it used to have a lot more.
- Calzonesdisappointed that they no longer make Calzones
- MushroomMushroom would be more :)
- Mystery Pizzathe pizza was undercooked. The dough inside was raw
- New York stylenot New York style
- New York style crustTheir New York style crust reminded me of the types of pizzas served at 7 Eleven.
- bake timesometimes feel like they rush the bake time
If you're in the mood for a decent pizza with some standout sides and sauces, it could be a good option, especially if you catch a deal. Just be mindful that consistency can be a bit of a gamble, so you might want to be specific about your order to avoid disappointment.
Service (4.8 out of 10)
mentioned by 80% of the guests
When it comes to service, many customers have had genuinely positive experiences! There are plenty of compliments for the friendly staff and helpful service, with specific mentions of individuals like Sandy and Da-Ron. People appreciate the speed and order accuracy, especially with online ordering, and some even highlight managers going the extra mile.
These bright spots show a real dedication to customer care. However, its a bit of a mixed bag, reflected in an average score of 4.8 and customer satisfaction at 40.2%. With 60 negative comments compared to 43 positive out of 107 total, theres a clear pattern of frustration.
Common complaints include frustratingly long waiting times, rude staff interactions, and issues with order errors or cancellations, often compounded by poor communication or resolution.
Service
107
Reviews
40%
Satisfaction
60
negative
4
neutral
43
positive
Rating distribution
What people like
- Friendly, helpful staff
- Fast, accurate orders
- Manager assistance
What people don't like
- Long waiting times
- Rude staff
- Order errors/cancellations
Often praised
- serviceexcelente servicio por parte de la cajera de cabello rojo
- staffThe staff who work here are incredible people.
- customer serviceMy experience at this restaurant was positive, primarily due to the decent pizza and the great customer service. I also found the Tuesday BOGO deals to be a noteworthy aspect.
- deliveryOrdered delivery to my hotel room. It got here quickly
- Da-RonDa-Ron was very helpful and so hospitable
- Groupon orderhelped fix my botched Groupon order
- KarenThe staff is very friendly. Karen did a great job offering napkins and plates to take home.
- Karlamuy amable la chica Karla
- Papa John's familythanks for rest of Papa John's family & employees!
- SandySandy has been so helpful. Thanks for him to provide best service
Frequently criticized
- waiting timeIt had an excessive amount of onions and very little cheese. Additionally, the waiting time was frustrating, as I had to wait 15 minutes beyond the high end of the estimated time. The staff seemed incredibly flustered and struggled to manage the flow of finished pizzas.
- customer serviceFor now, I would not recommend this Papa John's location whatsoever. I believe if Shaq knew about the quality of food and lack of customer service, he wouldn't be happy.
- deliverybad experience with delivery
- employeethe girl with golden frame glasses who was making the pizza walk over and answer the phone instead of helping me first
- staffThe staff was rude and disrespectful
- orderscrews up my order every time
- refundnot refunding my money
- wait timecome back in 10 minutes. I had to call them 20 minutes after
- EnglishThe lack of customer service skills and English comprehension from the staff, particularly the "midget lady" as described, was appalling. Management needs to focus on hiring friendly staff who can understand and speak English properly.
- behaviorI called a second time to speak with a manager, who gave the same response. I was disgusted by their behavior, especially since I've had pizza delivered from a place 30 minutes away. I am now calling corporate to file a complaint.
If youre looking for quick, friendly service and accurate orders, you might just hit the jackpot here. But be prepared for potential long waiting times or occasional rude staff interactions, especially if things get busy. Its a bit of a gamble, so manage your expectations.
Ambience (6.6 out of 10)
mentioned by 5% of the guests
When it comes to the vibe, theres a lot to appreciate, especially the practical side! Guests really loved how clean the kitchen was, even mentioning it twice, and were super impressed that the place offers recycling and composting. With 4 positive comments out of 5, it seems many appreciate these efforts, contributing to a solid 80% customer satisfaction, which is pretty good!
However, the overall ambience itself didnt quite hit the mark for everyone. One comment specifically pointed out how dingy it felt, suggesting there's definitely room for improvement in making the space feel more inviting. The score for ambience sits at 6.6, which is average, indicating a mixed bag despite the high satisfaction.
Ambience
5
Reviews
80%
Satisfaction
1
negative
0
neutral
4
positive
Rating distribution
What people like
- Clean kitchen
- Offers recycling
- Offers composting
What people don't like
- Dingy ambience
Often praised
- kitchenkitchen is cleaner
- compostingand composting
- recyclingthey have recycling
Frequently criticized
- ambiencehow dingy it was
If you prioritize a clean, eco-conscious establishment over a dazzling dining room, youll likely be pleased. However, if a vibrant or polished atmosphere is crucial for your experience, you might find the overall vibe a bit underwhelming. Its a trade-off to consider before you go.
Value (5.2 out of 10)
mentioned by 22% of the guests
When it comes to value, this spot has some real bright spots! Many folks rave about the weekly codes, fantastic Tuesday BOGO deals, and the general discount opportunities, especially if you look for a Groupon. With 9 positive remarks out of 19 total, it seems savvy customers know how to snag a good deal.
However, it's a bit of a mixed bag, with a score of 5.2 (which is average) and customer satisfaction at 47.4% (mixed). There are 7 negative comments, with some customers feeling overcharged or encountering issues with payment processed and finding the pizza expensive without a deal.
Value
19
Reviews
47%
Satisfaction
7
negative
3
neutral
9
positive
Rating distribution
What people like
- Weekly codes save
- BOGO deals available
- Groupon offers discounts
What people don't like
- Payment issues occur
- Sometimes overcharged
- Can be expensive
Often praised
- GrouponLook up Groupon for discount
- Tuesday BOGO dealsTuesday BOGO deals are also something to consider
- buy 1 get 1 free pizza dealTuesdays are buy 1 get 1 free pizza
- discountthey give you a discount
- priceThe staff was fast and friendly. The pizza was pretty good for the price. I recommend looking up Groupon for a discount.
- pricesThe prices are great
- primo codesLook for primo codes
- reasonably pricedit's reasonably priced generally
- weekly codesThe weekly codes are worth it!
Frequently criticized
- $10I'm out of $10 and and no food
- expensive pizzathe worst and most expensive pizza I ever had
- money returnedno idea when the money that was taken out of my checking account would be returned
- overchargedI was overcharged
- payment processedafter my payment was processed. They did not call me
- priceThe price isn't that cheap, but the pizza is good and the service is great.
- specialcharged $30 for a $17 dollar special
If youre a deal-seeker, this place could offer great value, especially with their BOGO and discount codes. However, be cautious and double-check your bill, as some customers have faced issues with being overcharged or payment processing. Its worth it if you play your cards right!
How are the prices at Papa Johns Pizza?
You’re looking at roughly 20 $ per person – reported by 20 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend in the $11–$20 or $21–$30 range, showing a good mix of mid-tier options.
Here’s a quick look at what guests spend per person, based on the latest 20 reviews.
This chart compares the value for money of this Pizzeria against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Pizzeria in San Francisco, offering good value for a mid-range experience.
Customer Reviews: what people think about Papa Johns Pizza
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
6
Mixed Feelings on Pizza Deal
I tried the promotion for a medium 2 topping 12" pizza with wings for $18. It wasn't bad overall, but I did experience a weird taste afterward. The garlic parmesan wings were excessively salty.
I found the New York style crust to be reminiscent of 7 Eleven pizzas, and I plan to switch back to their regular crust next time.
- pizza5
- regular crust6
- garlic parmesan wings2
- New York style crust3
Service Type
- Dine-in
10
Excellent Service and Delicious Food!
My experience at the restaurant was fantastic! The service was excellent, and the food was very delicious. The girl Karla, who attended to us, was very kind.
👍
- service10
- food10
- Karla10
Service Type
- Dine-in
9
Delicious Food and Excellent Service!
My experience at the restaurant was great! The food was very delicious, and the service from the cashier with red hair was excellent 👍.
- food9
- service10
Visit Type
- Delivery
Service Type
- Delivery
10
Fantastic Food and Service!
My experience at this restaurant was fantastic. The food was absolutely delicious, and the customer service provided by Eron was exceptional. He was a very nice and chill guy, which made the experience even more enjoyable.
I will definitely be ordering from here again.
- food10
- customer service10
- employee Eron10
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Takeout
9
Friendly Staff, Great for Takeout
This is a small location, mostly for pick up or delivery. The staff is very friendly. Karen did a great job offering napkins and plates to take home.
- staff10
- pick up or delivery8
- Karen9
What Papa Johns Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking options are available at Papa Johns Pizza?
You’ll find convenient parking when you visit. Papa Johns Pizza offers free street parking and a free parking lot, ensuring there’s usually plenty of parking available for you.
Can you get Papa Johns Pizza delivered, and what dining options are offered?
Yes, you have several service options including no-contact delivery, takeout, and standard delivery. For dining, you can enjoy lunch, dinner, dessert, and even catering services from Papa Johns Pizza.