Panda Express - Reviews

My experience at this restaurant was marred by finding a hair with the root attached in my food. When I brought it to the staff's attention, they dismissed it as a piece of scrub pad and offered a new plate. I found this explanation unbelievable, as a scrub pad wouldn't have a hair root. Even if it were a scrub pad, it's unacceptable. The staff's reaction was dismissive, with no apology offered or a refund initiated. I requested a refund as I couldn't eat the food, which was eventually provided. The entire situation was handled poorly and unprofessionally. I hope the establishment improves its hygiene and customer service.

I like this location and come here a lot, but I will say, I ordered food yesterday and found 2 hairs in my food. A super long hair. I tried to keep going after that and then found a shorter hair, probably from different people honestly. Please make sure everyone is wearing some serious hair nets because I gagged twice eating the food and ultimately had to throw it away 😩😩.

My experience at this restaurant was a mixed bag. The food was excellent, earning a high rating. However, I encountered a significant issue with the service regarding the portion size. I was upset to find that my $9. 00 bowl was not a full bowl, and when I raised this concern, I was told, "That's all you get. " This response was frustrating, especially with only three pieces of what I assume was beef. While the service was friendly and appropriate in other aspects, this specific interaction left me feeling dissatisfied with the value for money.

My experience at this restaurant was disappointing. I would suggest finding a different location. The portions here are noticeably smaller compared to other branches, and the service was incredibly slow, taking their sweet time. It seems they are trained to serve smaller portions at this particular location.

I had a negative experience at Panda today (Del Mar) and I won't be back. Their computers froze two orders at two different registers simultaneously. My screen showed 'approved, ' but I was told the payment didn't go through. Two customers witnessed this. The first time, only a partial amount was approved, which was strange, so another customer kindly paid the difference for me. The cashier then canceled my order and asked me to tap my card again 🙄. The next customer at the adjacent register had nothing on his screen. 😳 The manager was under the counter trying to fix the registers. We were both standing there hungry, trying to be patient and definitely not wanting cold food. Ultimately, they gave the Caucasian guy his food complimentary. However, I had waited longer, and they seemed hesitant to offer me a complimentary meal (I'm African-American). They only did after I mentioned it, and I didn't like that. It was clear there was a technical issue, and I was charged. I won't be returning.

My experience at this restaurant was disappointing. The food had zero taste, the chicken was dull, and the veggies were almost raw. If this is how the food is supposed to be, I will not be returning.

My experience at the restaurant was fantastic! The customer service from Efrain and Matthew was outstanding. They were efficient and moved through the line better than most. The overall experience was a perfect 5 out of 5 for service, atmosphere, and food.

My experience at this restaurant was for lunch. The menu offers some standard Chinese dishes alongside a few creative options, making it a decent choice for a midday meal. However, it's important to note that the food is not gourmet. The service received a rating of 4, and the food also received a 4. The atmosphere was rated a 3. Parking was convenient with a free parking lot that had plenty of space. The price per person is estimated to be between $10–20.

I had an issue with my order a month ago. Since I live too far to return, I called and spoke with an employee named Efrain. He told me to save my receipt and stop by for a replacement when I was in the area. Today, I remembered I had the replacement meal and decided to get it honored. I was under the impression that my name would be noted, and I could just show the receipt for help. However, this was not the case, and I felt foolish asking for handouts 🤣. Thankfully, Ms. Angie noticed my frustration or embarrassment. She didn't want to replace the whole order, just the few items to make it right. Thanks, Ms. Angie, for providing great customer service and making things right.

On October 15th, 2024, at 2: 37 PM, I had an experience where the internet was down at the store and I had no cash on me. Thankfully, Manager Kevin, Cook Joshua, and Cashier Efrain went above and beyond to help me. I am very grateful for their assistance.