Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Panda Express – San Diego
Panda Express - San Diego
Photo from Panda Express
Panda Express at a glance
San Diego Carmel Valley
- 🥡 Chinese Restaurant
$$
Price per Person $11–$20
mentioned by 26 of the guests
#632 out of 755 places to eat in San Diego
#21 Chinese Restaurant out of 34 in San Diego
Average
5.6 out of 10
Food
Service
Ambience
Value
294
Reviews
48%
Satisfaction
Often praised
- Friendly staff
- Good value
- Clean premises
Frequently criticized
- Inconsistent food
- Long waits
- Small portions
The restaurant Panda Express in San Diego’s Carmel Valley neighborhood offers you a taste of convenient Chinese cuisine in a casual setting. You’ll find a welcoming spot perfect for a quick bite, whether you’re dining in, grabbing takeout, or opting for delivery.
With a focus on small plates and vegetarian options, it’s an accessible choice for many, ensuring a relaxed and enjoyable meal.
Overview: Introducting Panda Express
At Panda Express, many appreciate the generally welcoming service and the comforting nature of its offerings. It’s often seen as a satisfying option for a quick meal, with many finding the food to be a reliable choice.
However, experiences can vary, with some pointing to issues like inconsistent waiting times or the quality of what’s served. While the value can be appealing, the overall execution isn’t always flawless, leading to mixed opinions.
Average
5.6
out of 10
294
Reviews
48%
Satisfaction
130
negative
23
neutral
141
positive
Overall, Panda Express registers an average Restaurant Score of 5.6, with Customer Satisfaction sitting at a mixed 48%. This assessment draws from a substantial 294 opinions, comprising 141 positive and 130 negative remarks.
It paints a picture of an establishment that delivers a decent experience, though not without its share of varying feedback. Delving into specifics, both Food (5.5) and Service (5.3) hover in the average range, suggesting a consistent, yet not outstanding, performance.
Value (5.7) also falls into this category, often noted for its reasonable pricing. Standing out positively, the Ambience (7.7) is rated as good, indicating a generally pleasant and clean environment for diners.
What people like
- Friendly staff
- Good value
- Clean premises
What people don't like
- Inconsistent food quality
- Long wait times
- Portion inconsistencies
With a Recommendation Score of 6, Panda Express is a practical choice for those seeking convenient, familiar Chinese-American fast food. It often delivers on its promise of quick service and affordability, making it a go-to for many casual diners.
However, be mindful of potential inconsistencies in dish quality and service efficiency. If consistent excellence is your top priority, you might find the experience a bit uneven.
It’s best suited for a no-frills meal where speed and budget are key considerations.
Similar Restaurants in San Diego
- Chinese Restaurant
9
out of 10
out of 10
248
94.8%
- $$
- Pacific Beach
- Food
- Service
- Ambience
- Chinese Restaurant
8.3
out of 10
out of 10
114
84.2%
- $$
- Mid-City
- Food
- Service
- Ambience
- Chinese Restaurant
8
out of 10
out of 10
404
79.7%
- $$
- Kearny Mesa
- Food
- Service
- Ambience
- Chinese Restaurant
7.9
out of 10
out of 10
500
80.2%
- $$
- Mid-City
- Food
- Service
- Ambience
- Chinese Restaurant
7.6
out of 10
out of 10
367
74.1%
- $$
- Mira Mesa
- Food
- Service
- Ambience
- Chinese Restaurant
7.3
out of 10
out of 10
357
73.4%
- $$
- Clairemont
- Food
- Service
- Ambience
Verdict: Our expert take on Panda Express
Food (5.5 out of 10)
mentioned by 75% of the guests
When it comes to the food, many customers rave about the large portions and how flavourful dishes like the orange chicken and beef broccoli can be. Diners often highlight the freshness and taste, appreciating the diverse menu options that are frequently served fresh and hot. With 57 positive opinions out of 120, there's definitely a lot to love.
However, the overall food experience is a bit of a mixed bag, reflected in an average score of 5.5 and a customer satisfaction of 47.5%. Some found issues with small portions, zero taste, or unhealthy food, noting soggy chicken or hard rice. Concerningly, 54 negative opinions also mentioned hairs in food and allergy issues.
Food
120
Reviews
47%
Satisfaction
54
negative
9
neutral
57
positive
Rating distribution
What people like
- Large, flavorful portions
- Diverse menu options
- Fresh, hot food
What people don't like
- Inconsistent food quality
- Small, stingy portions
- Hygiene concerns
Often praised
- foodMy girlfriend and I didn't feel like ordering in from some of the pricey Chinese restaurants around the area, so we came here since it's right down the street from us. $20 got us way more food than we could eat 😂. Fantastic prices and great tasting too.
- Eggplant tofuserves Eggplant tofu as an option
- Orange ChickenThe Orange Chicken is always good here
- Panda Expressbest Panda Express there is
- Broccoli BeefPanda Express's Broccoli Beef keeps me coming back for more.
- Chinese American fast foodcomforting, Chinese American fast food!
- Chinese foodthe good Chinese food
- Watermelon MangoIts great, try it!
- beef and broccoliespecially like the beef and broccoli
- beef broccoli with rice and noodlesThe food has become much, much better, now comparable to Panda Express in Mira Mesa. We usually order the orange chicken, beef broccoli with rice and noodles. Everything is served so quick, and the line is short.
Frequently criticized
- orange chickenMy experience at this restaurant was quite disappointing. I asked for a tester before ordering for my daughter's kids meal, but the orange chicken was too spicy. They replaced it with teriyaki chicken, which tasted even worse, and the chicken was soggy.
- foodthe food was super old and cold
- portion sizeIf you order a large, check it first to see if they actually filled it all the way. There is no point in paying for a large if they are only going to fill it half way.
- chickenMy experience at this restaurant was disappointing. The food had zero taste, the chicken was dull, and the veggies were almost raw. If this is how the food is supposed to be, I will not be returning.
- chow meinthe chow mein was flavorless and lacked sauce
- portionsgive you the smallest portions compared to other locations
- Chinese foodMy experience at this restaurant was that it served the worlds most expensive and mediocre Chinese food on planet Earth. 👍 if you agree.
- allergyI can't even eat what they gave me because of an allergy
- beefThree pieces? WTH?
- beef and broccolibarely any beef in the beef and broccoli
If you're seeking quick, generous Chinese-American fast food, this spot might satisfy your cravings. Just be prepared for potential inconsistencies in quality, portion sizes, and keep an eye out for hygiene, as experiences can vary.
Service (5.3 out of 10)
mentioned by 79% of the guests
When it comes to service, experiences here are quite a mixed bag, with a score of 5.3, placing it squarely in the average range. Customer satisfaction sits at 43.3%, indicating a mixed sentiment among patrons. Many appreciate the friendly, attentive, and fast service, often highlighting great customer service from specific staff members.
Out of 61 positive remarks, many praise the quick food service and the helpfulness of the crew. However, there's a noticeable struggle with consistency, as evidenced by 68 negative comments. Common frustrations include long waiting times, issues with online orders, and instances of bad customer service or staff attitude.
Some customers report technical issues, incorrect orders, and a perceived lack of care, suggesting significant room for improvement in operational efficiency and staff training.
Service
141
Reviews
43%
Satisfaction
68
negative
12
neutral
61
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Great customer service
What people don't like
- Long waiting times
- Bad staff attitude
- Order issues
Often praised
- serviceMy experience at the restaurant was fantastic, largely due to the super sweet, considerate, and welcoming service provided by Veronica. She offered great customer service and even introduced me to a new drink, Watermelon Mango, which was great.
- staffI had an awesome experience at this restaurant. Despite being in a rush to catch a movie, the well-trained and incredibly friendly staff ensured we moved through the line in no time. The restaurant was very clean and, surprisingly, not terribly packed for the busy time of our visit.
- customer serviceHe was wonderful in helping us get a promotion and was very enthusiastic to help. Efran has definitely made the del Mar highlands Panda Express experience much better and he deserves to be recognized for his outstanding customer service.
- cashierMy experience at this Panda Express was outstanding, especially considering it's one of 1543 locations. The customer service was awesome, with the staff being particularly cheerful, especially the cashier. The kitchen was impressively clean, everything was shining, and the buffet glass was spotless.
- Cashier EfrainA big thank you to Cashier Efrain
- Cook JoshuaA big thank you to Cook Joshua
- Gwenhandled my order issue with uber eats so well and professionally
- KristyKristy is a phenomenal leader
- Manager KevinA big thank you to Manger Kevin
- MariaMaria and lovely so efficient and smiles
Frequently criticized
- customer serviceAfter complaining about the long wait, they claimed they were still waiting on something, and then magically, the food was ready. I strongly advise against going to this Panda due to their horrible customer service and excessive waiting time.
- managerSpoke to the manager about the small portion size of orange chicken .. and why the trays are all empty .. little did he pay attention to
- staffbut the staff said that’s a piece of scrub pad and she offered a new plate.
- serviceMy experience at this restaurant was marred by terrible service and rude staff. I was initially told I couldn't use my debit card without ID, even after they scanned my mother's card multiple times and claimed it didn't go through.
- staff memberthe spanic lady is very rude she doesn’t threat you well
- apologyThere was no apology, and they didn’t ask me if I want to get a refund
- associatesthe associates were cleaning the kitchen and tables and was paying little attention to customers
- attitudeShe is always with her bad attitude
- basic serviceI asked twice if they could open it, at least for my 5 children or my elderly mom, but they refused. We paid for and were rejected a basic service.
- business modelIt seems like they should only offer mobile orders. This is a terrible business model.
If youre looking for quick, friendly service and dont mind potential inconsistencies, you might have a good experience. However, be prepared for possible long waits or order issues, especially if ordering online, as service can be quite hit-or-miss.
Ambience (7.7 out of 10)
mentioned by 16% of the guests
The ambience here is definitely a winner, scoring a solid 7.7 and boasting a fantastic 80% customer satisfaction! Based on 16 positive remarks out of 20 total, guests rave about the restaurant cleanliness, the inviting outdoor eating space, and how it feels like a family place. You'll find plenty of space, even comfy couches, and some lucky spots even offer an ocean view while you dine.
On the flip side, with 3 negative observations, a few guests mentioned it can get busy during peak times, which could impact the overall relaxed feel. While overwhelmingly positive on cleanliness, one comment hoped for improved hygiene, though this was an outlier compared to the many praises for spotless kitchens and buffet glass.
Ambience
20
Reviews
80%
Satisfaction
3
negative
1
neutral
16
positive
Rating distribution
What people like
- Spotless cleanliness
- Great outdoor seating
- Welcoming atmosphere
What people don't like
- Can get busy
Often praised
- Panda Express locationGood Panda Express location
- atmosphereAtmosphere:5
- bathroomand a bathroom
- buffet glassThe customer service was awesome, with the staff being particularly cheerful, especially the cashier. The kitchen was impressively clean, everything was shining, and the buffet glass was spotless. Most importantly, the food was fresh!
- buildingthe building was amazing
- comfy couchessome comfy couches right outside
- extra seating outsidePlenty of extra seating outside
- family placea nice family place to eat
- favorite placesOne if my favorite places to eat
- free parking lotFree parking lot
Frequently criticized
- busyFor the most part, this Panda Express is spot on. However, it can get busy when all the kids are hanging out here after school.
- hygieneI really hope the store improves its hygiene and customer service.
- single customerwasn't one single customer
If you're looking for a clean, comfortable spot with great outdoor options, this place is a solid choice. Just be prepared for it to get a bit lively during peak hours, but the overall vibe is very positive.
Value (5.7 out of 10)
mentioned by 17% of the guests
When it comes to value, this spot has some good things going for it! Many customers, 7 out of 13 overall remarks, rave about getting great value for the price, with generous portions and reasonable prices. Folks often mention the excellent price and quality balance, feeling like they get a lot of bang for their buck.
The overall score for value sits at an average 5.7, suggesting a decent, if not stellar, experience. However, its not all sunshine and savings. About 5 remarks express concerns, with customer satisfaction at a mixed 53.8%.
Some diners felt they were charged for premium items they didnt receive or found the overall price to be too high, even mentioning issues that hit their bank account. It seems there's a bit of a mixed bag when it comes to consistent pricing and billing.
Value
13
Reviews
53%
Satisfaction
5
negative
1
neutral
7
positive
Rating distribution
What people like
- Good value for price
- Generous food portions
- Prices are reasonable
What people don't like
- Overcharged for items
- High overall price
- Billing account issues
Often praised
- PricesPrices are always reasonable
- portionsPortions are fairly priced
- priceFor the price, it's hard to beat this place
- price and qualitybased on price and quality
- prices$20 got us way more food than we could eat 😂. Fantastic prices and great tasting too.
- reasonable pricesMy experience at this restaurant was very positive. I found the food to be delicious and the portions to be large, all at reasonable prices. While it might not be considered "authentic" Chinese food, it was still incredibly flavourful and enjoyable.
- value for the priceit's good value for the price.
Frequently criticized
- priceMy experience at this restaurant was that it served the worlds most expensive and mediocre Chinese food on planet Earth. 👍 if you agree.
- bank accountcharged her bank account 3 times
- premium itemsMy experience at this restaurant was very disappointing. They got my order wrong and charged me for premium items without giving me any. After driving 30 minutes home, I called to resolve the issue, only to be told that a mistake was not possible.
- price of a set mealspend the price of a set meal
If youre looking for a place where you can often get good portions for a fair price, this restaurant could be a solid choice. Just be mindful of potential billing discrepancies or higher costs for certain items, as the value experience can be a bit inconsistent. Its worth a try if you prioritize generous servings, but keep an eye on your bill.
How are the prices at Panda Express?
On average, you’ll spend around 14 per person – from 26 guests. That puts the restaurant in the $11–$20 category. For a Chinese Restaurant, that’s mid-range, maybe slightly above.
Looking at the price ranges, most diners are indeed spending within this $11–$20 bracket, showing prices cluster nicely around the average rather than being widely spread.
Here’s a quick look at what guests spend per person, based on the latest 26 reviews.
Comparing the value for money of this restaurant against similar spots in San Diego.
Considering it’s a Chinese restaurant, we think the pricing here feels quite fair. It offers a good mid-range option for a satisfying meal without overspending.
Customer Reviews: what people think about Panda Express
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Moderate
2
Hair in food, poor handling
My experience at this restaurant was marred by finding a hair with the root attached in my food. When I brought it to the staff's attention, they dismissed it as a piece of scrub pad and offered a new plate. I found this explanation unbelievable, as a scrub pad wouldn't have a hair root.
Even if it were a scrub pad, it's unacceptable. The staff's reaction was dismissive, with no apology offered or a refund initiated. I requested a refund as I couldn't eat the food, which was eventually provided.
The entire situation was handled poorly and unprofessionally. I hope the establishment improves its hygiene and customer service.
- refund6
- hair in food1
- staff2
- scrub pad1
Visit Type
- Regular Visit
Service Type
- Takeout
2
Hair in Food - Disappointing Experience
I like this location and come here a lot, but I will say, I ordered food yesterday and found 2 hairs in my food. A super long hair. I tried to keep going after that and then found a shorter hair, probably from different people honestly.
Please make sure everyone is wearing some serious hair nets because I gagged twice eating the food and ultimately had to throw it away 😩😩.
- hairs in food1
- hair nets2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
6
Excellent Food, Poor Portion Size
My experience at this restaurant was a mixed bag. The food was excellent, earning a high rating. However, I encountered a significant issue with the service regarding the portion size.
I was upset to find that my $9. 00 bowl was not a full bowl, and when I raised this concern, I was told, "That's all you get. " This response was frustrating, especially with only three pieces of what I assume was beef.
While the service was friendly and appropriate in other aspects, this specific interaction left me feeling dissatisfied with the value for money.
- food9
- service2
- bowl2
- price3
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Smaller portions and slow service
My experience at this restaurant was disappointing. I would suggest finding a different location. The portions here are noticeably smaller compared to other branches, and the service was incredibly slow, taking their sweet time.
It seems they are trained to serve smaller portions at this particular location.
- portions2
- service2
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Technical issues and unequal treatment
I had a negative experience at Panda today (Del Mar) and I won't be back. Their computers froze two orders at two different registers simultaneously. My screen showed 'approved, ' but I was told the payment didn't go through.
Two customers witnessed this. The first time, only a partial amount was approved, which was strange, so another customer kindly paid the difference for me. The cashier then canceled my order and asked me to tap my card again 🙄.
The next customer at the adjacent register had nothing on his screen. 😳 The manager was under the counter trying to fix the registers. We were both standing there hungry, trying to be patient and definitely not wanting cold food.
Ultimately, they gave the Caucasian guy his food complimentary. However, I had waited longer, and they seemed hesitant to offer me a complimentary meal (I'm African-American). They only did after I mentioned it, and I didn't like that.
It was clear there was a technical issue, and I was charged. I won't be returning.
- complimentary meal5
- computers froze2
- payment didn't go through2
- technical issue3
What Panda Express offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What service and dining options are available at Panda Express in Carmel Valley?
At Panda Express, you have several convenient service options including outdoor seating, dine-in, takeout, and delivery. You can enjoy lunch or dinner, with comfortable seating available. It’s a casual spot perfect for a quick bite, offering small plates and catering services too.
Is Panda Express in San Diego family-friendly and accessible for all guests?
Absolutely! Panda Express is good for kids, offering a dedicated kids’ menu and high chairs for your little ones. The location is also fully wheelchair accessible, featuring an accessible entrance, parking lot, seating, and restroom, ensuring a comfortable experience for everyone.
How does Panda Express generally perform according to customer feedback?
Panda Express has an average Restaurant Score of 5.6 and mixed Customer Satisfaction at 48%. While Ambience (7.7) is rated good, Food (5.5), Service (5.3), and Value (5.7) are considered average, indicating areas for improvement.
What do customers appreciate most about Panda Express?
Many customers highlight the friendly and efficient staff, with specific mentions of cheerful cashiers and helpful team members. The reasonable prices and good value for money, often with generous portions, are also frequently praised.
What are some common complaints about Panda Express?
Recurring issues include inconsistent food quality, with some reporting cold, old, or bland dishes. Customers also mention long waiting times and occasional problems with portion sizes being smaller than expected.