oChef » Palmetto Superfoods – San Francisco » Palmetto Superfoods – San Francisco – Reviews

Palmetto Superfoods - Reviews

3809 18th St, 94143 San Francisco
All reviews at a glance
198

Reviews

41.9%

Satisfaction

107

negative

8

neutral

83

positive

What people say about Palmetto Superfoods

Visit Type
  • Regular Visit
Service Type
  • Dine-in
david A.
Review date: 09/06/2025
2
Disappointing Decline in Quality
I used to go every weekend, but they've since discontinued the dome lids and have become stingy with the toppings. The açaí quality also went downhill. Additionally, their self-order kiosk removed the ability to add special requests. They also leave their açaí out on the counter too long, causing it to get too soft.
  • dome lids2
  • toppings2
  • açaí quality2
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Group Size
  • Solo
Service Type
  • Dine-in
Meal Type
  • Lunch
Torquey R.
Review date: 08/02/2025
2
Ingredient Issues at Palmetto
My experience at Palmetto was marred by a significant issue: the inaccuracy of ingredient inclusion. Unlike places like Subway where you can visually confirm your order, at Palmetto, I requested Caotella and warm oats through the tablet interface, but these items were simply not added to my bowl. This lack of transparency and execution regarding requested ingredients was a major downside.
  • ingredients2
  • Caotella2
  • warm oats2
Visit Type
  • Delivery
Service Type
  • Delivery
Buster
Review date: 07/26/2025
2
Disappointing Açaí Bowl Experience
My experience was disappointing. I ordered a 24 oz Açaí bowl, but it barely had any toppings. They also didn't use a dome lid as stated on Uber Eats. It felt like there was a ton of base for the amount of toppings provided. I won't be back.
  • Açaí bowl2
  • toppings2
  • base2
Visit Type
  • Regular Visit
Lucy O.
Review date: 07/26/2025
6
Portion Size Disappointment at Palmetto
I was disappointed to see Palmetto cut corners by drastically shrinking their portions. I ordered my usual mini bowl with açaí and a small layer of blue chia pudding, and the flat lid was a giveaway — it was barely half the volume it used to be. There was almost no açaí, and the fruit topping-to-base ratio was totally off. I'd rather they just charge more if needed, but please don't ruin a good thing.
  • charge more8
  • portion size2
  • mini bowl2
  • açaí2
Meher B.
Review date: 07/04/2025
3
Disappointing Experience, Palo Alto Better
My experience was disappointing due to the restaurant clearly being stingy with toppings after discontinuing the dome lid. The Palo Alto location is much better.
  • dome lid2
  • toppings3
Price per Person
  • $11–$20
Visit Type
  • Food Exploration
Group Size
  • Solo
Service Type
  • Dine-in
Ray O.
Review date: 06/08/2025
9
Great Smoothies & App!
My experience at this restaurant was great for a healthy smoothie or fruit bowl. I really love their app; it's easy to use. I do wish they would open a place in the Dog Patch.
  • healthy smoothie9
  • fruit bowl9
  • App10
Price per Person
  • $11–$20
Visit Type
  • Casual Outing
Service Type
  • Takeout
Wait Time
  • Immediate (0–5 min.)
Noise Level
  • Moderate
Krystal K.
Review date: 06/06/2025
9
Best Acai Bowl Near Dolores Park!
My experience at this restaurant was fantastic! I had the best acai bowl in town. The location is perfect, situated right by Dolores Park, making it an ideal spot to grab a bowl or a smoothie for a picnic. The food was excellent, and the atmosphere was great, contributing to a very enjoyable visit.
  • acai bowl10
  • food10
  • atmosphere10
Visit Type
  • Regular Visit
Shannon V.
Review date: 05/28/2025
6
Packaging Change Shrinks Açaí Bowls
My recent experience was disappointing due to changes in packaging. The açaí bowls are now significantly smaller. We used to order a medium size, but now we have to order a large to get the same amount. There's also inconsistency in the amount of açaí, and sometimes the bowls are filled mostly with granola. On the positive side, the açaí itself is good and the ingredients taste fresh.
  • açaí itself8
  • ingredients8
  • açaí bowls3
  • açaí4
  • granola4
Price per Person
  • $1–$10
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Wait Time
  • Moderate (16–30 min.)
Noise Level
  • Loud
Maria E.
Review date: 05/22/2025
6
Good food, slow service, needs cleaning
My experience at the restaurant was a mixed bag. I really liked the food, which was a definite highlight. However, the place was slightly dirty, which detracted from the overall atmosphere. Additionally, the service was pretty slow, which was a bit frustrating. While the food was enjoyable, the cleanliness and service speed could be improved.
  • food8
  • place3
  • service4
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
Shir A.
Review date: 03/25/2025
2
Terrible Service, Long Wait
My experience at this restaurant was marked by terrible service. I waited more than 35 minutes for a simple açaí bowl. The employees were super slow and seemed like they didn’t care. When I asked to cancel the transaction, they told me to call customer service, claiming they couldn’t do it in the store, which felt like a lie.
  • açaí bowl4
  • service1
  • waiting time1
  • employees1

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