Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Palmetto Superfoods – San Francisco
Palmetto Superfoods - San Francisco
Photo from Palmetto Superfoods
Palmetto Superfoods at a glance
San Francisco Duboce Triangle
- 🥗 Health Food Restaurant
$$
Price per Person $11–$20
mentioned by 25 of the guests
#2309 out of 2403 places to eat in San Francisco
#13 Health Food Restaurant out of 14 in San Francisco
Average
4.9 out of 10
Food
Service
Ambience
Value
198
Reviews
41.9%
Satisfaction
Often praised
- Inviting atmosphere
- Friendly staff
- Acai bowls
Frequently criticized
- Long waits
- Food safety
- Understaffed
The restaurant Palmetto Superfoods – Dolores Park is a vibrant Health Food Restaurant nestled in San Francisco’s lively Duboce Triangle neighborhood. When you’re looking for nourishing and delicious options, this spot has you covered.
You’ll find a menu packed with healthy choices, perfect for a quick bite or a leisurely meal. The atmosphere is casual yet trendy, making it an ideal place to grab a wholesome meal.
Overview: Introducting Palmetto Superfoods
Palmetto Superfoods often presents a vibrant and inviting atmosphere, with many appreciating the friendly staff who are knowledgeable and eager to help. Their acai bowls and smoothies are frequently mentioned as a strong point, contributing to a pleasant initial impression for many visitors.
However, experiences here can be quite varied. Some customers have faced significant waiting time for orders, leading to frustration.
There are also concerning reports regarding potential food poisoning, which naturally raises serious questions about consistency and quality control.
Average
4.9
out of 10
198
Reviews
41.9%
Satisfaction
107
negative
8
neutral
83
positive
Overall, Palmetto Superfoods receives an average Restaurant Score of 4.9, reflecting a mixed experience for many. This is further supported by a Customer Satisfaction rate of 41.9%, indicating that while some customers are content, a notable portion leaves less than satisfied.
With 198 customer remarks, including 83 positive and 107 negative, there’s a clear split in opinions. Delving into specifics, the Food (5.7) is generally considered average, though it’s the most discussed aspect.
The Ambience (6.3) and Value (6) also fall into the average category. However, Service (3.2) stands out as a significant area for improvement, often described as poor.
This suggests that while the core offerings might be acceptable, operational aspects need attention.
What people like
- Inviting atmosphere
- Friendly, helpful staff
- Quality acai bowls
What people don't like
- Excessive waiting times
- Food safety concerns
- Understaffed operations
Palmetto Superfoods presents a mixed bag. While the inviting atmosphere and quality acai bowls are appealing, the significant service issues and serious food safety concerns cannot be overlooked.
It’s a place with potential, but also notable drawbacks that might impact your visit. With a Recommendation Score of 5.6, it suggests a cautious approach.
If you’re willing to brave potential long waits and prioritize a good acai bowl, it might be worth a try. However, those seeking consistent service and guaranteed food safety might want to explore other options.
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Verdict: Our expert take on Palmetto Superfoods
Food (5.7 out of 10)
mentioned by 88% of the guests
When it comes to the food here, its a bit of a mixed bag, with a 5.7 score indicating an average experience, and customer satisfaction sitting at a 51.5% mixed rating. However, many customers rave about the delicious açai bowls and smoothies, often highlighting the fresh fruit and great taste. With 53 positive remarks out of 103 total, theres definitely a lot to love about their offerings.
On the flip side, some diners have raised concerns about inconsistency in quality and portion size, with some feeling the bowls are too small or contain too much sweetener. Worryingly, there have been several mentions of food poisoning, which is a serious dealbreaker for some, alongside issues with ingredient quality.
Food
103
Reviews
51%
Satisfaction
43
negative
7
neutral
53
positive
Rating distribution
What people like
- Delicious açai bowls
- Fresh ingredients
- Great taste
What people don't like
- Food poisoning risk
- Inconsistent portions
- Too much sweetener
Often praised
- foodWhen I checked on my order again, they claimed they didn't know what happened and hadn't made it yet. This was a truly terrible customer experience, even if the food is good. This issue seems to be consistent across all their locations.
- acai bowlsthe smoothies and acai bowls r really good
- açaí bowlsWe love açaí bowls from Hawaii and this place is on par.
- FoodFood - Very good
- acai bowlMy experience at this restaurant was fantastic! I had the best acai bowl in town. The location is perfect, situated right by Dolores Park, making it an ideal spot to grab a bowl or a smoothie for a picnic.
- smoothiesthe smoothies and acai bowls r really good
- Acaivery difficult to find an Great Acai
- Açaí bowlamazing Açaí bowl! Amazing variety of toppings
- Bay BlendBay Blend... Both were excellent!
- Bay Blend bowlespecially the Bay Blend bowl
Frequently criticized
- food poisoningMy sister and I visited this restaurant on August 25th and unfortunately, both of us woke up with very, very severe food poisoning. We strongly advise staying far away from this place.
- toppingsMy experience was disappointing. I ordered a 24 oz Açaí bowl, but it barely had any toppings. They also didn't use a dome lid as stated on Uber Eats.
- açaíinconsistent with the amount of açaí
- smoothiedon’t come if you’re looking to pick up a quick smoothie
- Acai bowlAfter consuming the bowl, I was met with extreme food poisoning.
- Açaí bowlMy experience was disappointing. I ordered a 24 oz Açaí bowl, but it barely had any toppings. They also didn't use a dome lid as stated on Uber Eats.
- Bay Bowlordered the Bay Bowl and they just gave me an Acai bowl with none of the layers
- Caotellahad requested Caotella and warm oats in my bowl
- acai dessertscloying nature of some of these inconsistencies render these acai "desserts" not very palatable
- agony in his stomachUnfortunately, our experience turned into a nightmare. My boyfriend woke up this morning with unbelievable agony in his stomach, and I later developed horrible pain while at work. We realized we had food poisoning.
If you're craving a tasty açai bowl or a fresh smoothie, this spot might hit the mark, especially given the positive feedback on flavor. However, be aware of potential inconsistencies in portioning and the concerning reports of food safety issues, which could make it a risky choice for some.
Service (3.2 out of 10)
mentioned by 61% of the guests
Despite some significant challenges, a few customers have found bright spots in the service, praising the efficiency of online orders and the user-friendly App. Some even highlighted the staff's friendliness and quick service, especially during less busy times, showing potential for improvement. Unfortunately, the service often falls short, reflected in a low score of 3.2 and customer satisfaction at a mere 19.4%.
With 54 negative comments outweighing 13 positive ones out of 67 total, many customers encountered frustratingly long wait times, an understaffed team, and a disorganized system often involving confusing ordering kiosks.
Service
67
Reviews
19%
Satisfaction
54
negative
0
neutral
13
positive
Rating distribution
What people like
- Quick online orders
- App easy to use
- Staff show friendliness
What people don't like
- Long wait times
- Team is understaffed
- Disorganized order system
Often praised
- service⭐️⭐️⭐️⭐️ returning 2x. Much better service, owner’s explanation of opening weekend growing pains makes sense. [prior post] I hate giving anything but positive reviews for local business.
- staffThe vibrant colors and cozy ambiance instantly put me in a positive mood. The staff were incredibly friendly and knowledgeable, eager to help me navigate their extensive menu of delicious offerings. I ordered their signature green smoothie, and it was nothing short of spectacular.
- AppLove their App. Easy to use.
- ServiceService:5
- friendlinessAnd so friendly at an ungodly early hour.
- kiosksordering through the kiosks was nice and understandable
- online ordersHaving loved their other locations, I was stoked that this one opened up right on the park. It gets busy, but online orders are cranked out quickly. The Pitaya here is sooooo gd good!
- opening weekend growing pains⭐️⭐️⭐️⭐️ returning 2x. Much better service, owner’s explanation of opening weekend growing pains makes sense. [prior post] I hate giving anything but positive reviews for local business.
- people who were workingAlso, I feel gross when you have to give a phone number to order, like Palmetto. The two people who were working there making bowls were doing their absolute best and never stopped. They should never have been put into that position.
Frequently criticized
- waiting timeMy experience at the restaurant was extremely frustrating. I waited over an hour and eventually had to cancel my order. It wasn't just me; other customers and Doordash delivery people were also experiencing long wait times.
- serviceKind of weird to have that they strongly encourage you to put your info and phone number into their system.
- waitBowl was delicious. For parents, nothing is worth that wait…45 mins with a hungry child. IYKYK.
- customer experienceimprove the overall customer experience
- staffthe staff said it would still be a while
- understaffedThe place seemed understaffed
- wait timehow much longer the wait would be
- DoorDash delivery driversI’m proud of how patiently they waited, and waited, and waited. Especially when waiting didn’t seem to apply to the dozen DoorDash delivery drivers for whom this location seems intended. Also, I feel gross when you have to give a phone number to order, like Palmetto.
- DoorDash drivershalf a dozen disgruntled DoorDash drivers standing at the counter
- delivery ordersseparate operation for delivery orders
If youre considering a visit, be prepared for potential service hiccups and long waits, especially during peak hours. While the food might be good, the current service experience could leave you frustrated, so manage your expectations. Its a bit of a gamble on the service front.
Ambience (6.3 out of 10)
mentioned by 33% of the guests
Many guests found the atmosphere quite pleasant, with 12 positive remarks out of 20 total. People loved the warm and inviting atmosphere, vibrant colors, and cozy ambiance, often describing it as having amazing vibes. The location right on the park also added to the appeal, and finding seating was often easy.
The ambience scores an average 6.3. However, its not all sunshine and rainbows, as customer satisfaction for the ambience is a mixed 60%. With 7 negative comments, some guests encountered an exploding mess or found the restroom needing attention.
Parking can be a challenge, and the place was sometimes described as extremely crowded, hot and steamy, or even dirty and sterile. Theres definitely room for improvement.
Ambience
20
Reviews
60%
Satisfaction
7
negative
1
neutral
12
positive
Rating distribution
What people like
- Warm, inviting atmosphere
- Great vibes
- Good location
What people don't like
- Parking difficult
- Restroom issues
- Can be crowded
Often praised
- atmospheregreeted by a warm and inviting atmosphere
- AtmosphereAtmosphere:4
- ambianceFrom the moment I stepped into Palmetto Juice Bar, I was greeted by a warm and inviting atmosphere. The vibrant colors and cozy ambiance instantly put me in a positive mood. The staff were incredibly friendly and knowledgeable, eager to help me navigate their extensive menu of delicious offerings.
- locationthis opened up right on the park
- other options in the areaI think there are other better options in the area where they aren't as confusing.
- seatingmy friend and I easily found seating while we waited.
- vibeit’s such a vibe.
- vibesThe vibes are amazing
Frequently criticized
- atmospherea bit sterile in there now
- crowdedextremely crowded
- hot and steamyreally hot and steamy
- messprepared for an exploding or overflowing mess that will get on everything
- parkingParking around the area can be a little bit of a task to find
- placethe place was slightly dirty
- restroomFix your restroom
If you're looking for a place with generally good vibes and a pleasant atmosphere, you might enjoy it, especially if you can snag a good seat. However, be prepared for potential issues with parking, crowding, or cleanliness, which could detract from your experience.
Value (6 out of 10)
mentioned by 16% of the guests
When it comes to value, this spot seems to be a bit of a mixed bag, landing an average score of 6 with a 62.5% customer satisfaction rate. Many guests appreciate the reasonable and affordable price points, especially for the fresh fruit youre getting. Some even suggest they could charge more, finding the current price quite fair, particularly when considering it as a dessert rather than a full meal.
However, not everyone is convinced, with some finding the experience a little pricey or even expensive. There were a few instances where customers felt they were charged for food despite issues, which definitely impacts the perception of value. It seems the overall sentiment, based on 8 customer remarks, is that while some find it affordable, others feel the cost doesnt quite align with the offering.
Value
8
Reviews
62%
Satisfaction
3
negative
0
neutral
5
positive
Rating distribution
What people like
- Affordable fresh fruit
- Good portion size
What people don't like
- Can be pricey
- Unfair charges
Often praised
- priceI don't know why this place has bad reviews. I didn't find it expensive, considering that fruit or ice cream is already expensive in SF. You have to consider it as a dessert 🍨, not a meal, as it won't fill you up.
- PriceFor $13.20, we get a 16 oz bowl which is enough to fill my partner and I for lunch
- affordable priceall for an affordable price!?!?
- charge moreJust charge more if needed
Frequently criticized
- charged for foodstill charged for the food despite canceling my order
- expensiveIt was extremely crowded, and the atmosphere was really hot and steamy. The bowl I ordered was excessively sweet and also quite expensive. To make matters worse, I had to wait an insane amount of time just to get one bowl in such a crowded room.
- priceyit was a little pricey
So, is it worth it? If you view it as a fresh fruit dessert and are prepared for potentially higher city prices, you might find it an affordable treat. However, if you're expecting a full meal or are sensitive to things feeling a bit pricey, you might want to manage your expectations.
How are the prices at Palmetto Superfoods?
You’re looking at roughly 14 per person – reported by 25 diners. That puts it in the $11–$20 category. For a Health Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests find themselves in this price bracket, showing a clear focus around the average.
Here’s a quick look at what guests spend per person, based on the latest 25 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Health Food Restaurant in San Francisco. It offers good value without breaking the bank for a healthy meal.
Customer Reviews: what people think about Palmetto Superfoods
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Disappointing Decline in Quality
I used to go every weekend, but they've since discontinued the dome lids and have become stingy with the toppings. The açaí quality also went downhill. Additionally, their self-order kiosk removed the ability to add special requests.
They also leave their açaí out on the counter too long, causing it to get too soft.
- dome lids2
- toppings2
- açaí quality2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
2
Ingredient Issues at Palmetto
My experience at Palmetto was marred by a significant issue: the inaccuracy of ingredient inclusion. Unlike places like Subway where you can visually confirm your order, at Palmetto, I requested Caotella and warm oats through the tablet interface, but these items were simply not added to my bowl. This lack of transparency and execution regarding requested ingredients was a major downside.
- ingredients2
- Caotella2
- warm oats2
Visit Type
- Delivery
Service Type
- Delivery
2
Disappointing Açaí Bowl Experience
My experience was disappointing. I ordered a 24 oz Açaí bowl, but it barely had any toppings. They also didn't use a dome lid as stated on Uber Eats.
It felt like there was a ton of base for the amount of toppings provided. I won't be back.
- Açaí bowl2
- toppings2
- base2
Visit Type
- Regular Visit
6
Portion Size Disappointment at Palmetto
I was disappointed to see Palmetto cut corners by drastically shrinking their portions. I ordered my usual mini bowl with açaí and a small layer of blue chia pudding, and the flat lid was a giveaway — it was barely half the volume it used to be. There was almost no açaí, and the fruit topping-to-base ratio was totally off.
I'd rather they just charge more if needed, but please don't ruin a good thing.
- charge more8
- portion size2
- mini bowl2
- açaí2
3
Disappointing Experience, Palo Alto Better
My experience was disappointing due to the restaurant clearly being stingy with toppings after discontinuing the dome lid. The Palo Alto location is much better.
- dome lid2
- toppings3
What Palmetto Superfoods offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Lunch
- Breakfast
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
- Trendy
FAQs
What kind of healthy and dietary options can you find at Palmetto Superfoods - Dolores Park?
At Palmetto Superfoods – Dolores Park, you can explore a wide array of healthy options tailored to various preferences. The menu prominently features delicious vegan options and vegetarian options, ensuring there’s something wholesome for everyone. It’s also a great spot if you’re looking for a quick bite that doesn’t compromise on nutrition.
What is the dining experience like and how can you get your food from Palmetto Superfoods - Dolores Park?
You’ll find a casual and trendy atmosphere at Palmetto Superfoods – Dolores Park, perfect for a relaxed meal. For your convenience, they offer multiple service options including no-contact delivery, standard delivery, and takeout. If you prefer to dine in, that’s also an option, allowing you to enjoy your meal right there.
How does Palmetto Superfoods generally perform?
Palmetto Superfoods receives an average **Restaurant Score** of **4.9** and a mixed **Customer Satisfaction** of **41.9%**. While **Ambience** (6.3), **Food** (5.7), and **Value** (6) are considered average, **Service** (3.2) is a notable area for improvement.
What do customers appreciate about Palmetto Superfoods?
Many customers enjoy the vibrant and inviting atmosphere, often highlighting the friendly and knowledgeable staff. The acai bowls and smoothies are also frequently praised for their quality.
What are the main concerns customers have about Palmetto Superfoods?
Key concerns include excessive waiting times for orders and reports of inconsistent bowl preparation. There are also serious mentions of food safety issues, which are significant drawbacks for some patrons.