Otay Pizza - San Diego

My experience at Otay Pizza was fantastic! The pizza was so good that it made my whiney husband very happy. The chef and the staff were excellent, contributing to a wonderful evening. It was a fantastic night, and I'm thankful to Otay Pizza!

My experience was extremely negative. I ordered food for delivery, and after being given a delivery time and confirmation that it was out for delivery, I never received my order. When I contacted Slice, I was informed that the restaurant had closed after my scheduled delivery time. I was told I would have to wait and possibly receive credit. I will never order from any company that uses Slice again. In an update, I called the restaurant the next morning to resolve the issue. I spoke to a man who was incredibly rude and disrespectful. He hung up on me because he didn't want to listen, explain, or apologize. I was treated so badly that I would advise anyone reading this to run away from this establishment.

I recently placed a food order for Richard J Donovan prison, and unfortunately, there wasn't a single man who didn't have a complaint. The chicken was raw, and many people didn't even receive their chicken. Given a month to prepare, the orders should have ensured sufficient quantity. The pizzas were incorrect, the cheesecake was super small, and the Philly cheese steaks were soggy bread with minimal meat. We understand our loved ones have made mistakes, but they are still humans who deserve to be treated with respect. We, the families, spent our hard-earned money to bring them a little joy, and you ruined that experience. You should be ashamed of yourselves for serving such poor quality food.

My experience was a zero! The food provided for a fundraiser at Donovan state prison was completely unacceptable and extremely expensive. It felt like because it was a prison, you thought you could serve TRASH to our loved ones at a ridiculous expense. There was no meat on the Philly cheese sandwiches, the wings were raw, and the pizza had very little cheese. This lack of regard for the quality of food sold to our loved ones felt like a personal insult.

My experience was with RJ Donovan prison, which recently used this restaurant for a quarterly food sale for incarcerated loved ones. We were all excited for pizza, wings, cheesecake, and more. Unfortunately, the food delivered to the prison was undercooked, incorrect, or completely missing. The chicken wings were raw inside, which is a significant health concern. This was a huge disappointment to our loved ones. Although they are incarcerated, they are still human and deserve food as good as any paying customer. Speaking on behalf of the many families affected, we paid our hard-earned money for simple joys, for food that these men rarely get. I'm unsure if this was due to many errors or intentional because they are incarcerated. This has left a horrible feeling with the families who paid a considerable amount for food that shouldn't have been served. Customers should not be treated this way. I hope this serves as a huge learning experience for the restaurant. I advise the public to be extremely careful when patronizing this establishment. I hope your business takes this seriously and improves in the future!