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KFC - Reviews
4380 Palm Ave, 92154 San Diego
All reviews at a glance
145
Reviews
57.2%
Satisfaction
58
negative
4
neutral
83
positive
What people say about KFC
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Visit Type
Service Type
Wait Time
Price per Person
Meal Type
Group Type
Group Size
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Expensive chicken, stingy sauce policy
My experience at this restaurant was quite disappointing due to the high cost of the food. I found it to be crazy expensive, with nearly twenty dollars for just four pieces of chicken. To make matters worse, they charged an additional 20 cents for each specialty sauce, which seemed like a small 2 tbsp package.
The servers' attitude was also a letdown, with a blank stare when I was informed about the extra charge for dipping sauce. Given the ridiculous price for what is essentially Kentucky Fried Chicken, I expected better value and service.
- pieces of chicken2
- specialty sauces2
- Servers' attitude2
Price per Person
- $91–$100
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Service and Food Errors
My experience at the restaurant was quite disappointing. They were out of biscuits, which was a bummer. I also ordered the mashed potatoes without gravy, but they mistakenly brought it with gravy.
The food score was 2 and service score was 1.
- biscuits2
- mashed potatoes2
- gravy2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
7
Decent Tenders, Good Service
My experience at this restaurant was decent, primarily for the chicken tenders. I can't comment much on the atmosphere since I used the drive-thru. The tenders were alright, but the employee who took my order and the drive-thru service were good.
- chicken tenders6
- employee who took my order8
- drive-thru service8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
7
Good food, long wait
My experience at the restaurant involved a long wait time to receive my order, requiring me to park and wait. However, the chicken tasted good, and the tenders and sides were also good. The desserts were good as always.
- chicken taste8
- tenders and side8
- desserts9
- wait time2
Price per Person
- $41–$50
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
3
Long Wait, Uncomfortable Atmosphere
I initially planned to use the drive-through, but the wait for my food was so long that I decided to eat inside. While I was dining, a staff member began sweeping, which made me feel very uncomfortable. The recommended dish was Fries, and the service and atmosphere were rated a 2 out of 5, with food rated a 3.
The meal type was dinner, and the price per person was between $30–50.
- food3
- Fries8
- wait for my food2
- staff member2
- atmosphere2
Service Type
- Dine-in
9
Excellent Service from Justin!
My experience at the restaurant was excellent, primarily due to the service I received. Justin was incredibly friendly and attentive. I truly appreciate the service he provided; he is very good at what he does.
- service10
- Justin10
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Rude staff, incorrect orders
My experience at the restaurant was disappointing due to the window employee. They were always rushing and did not provide me with what I ordered. As a paying customer, I expect to receive what I pay for.
- window employee2
- paying customer3
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Expensive and Small Portions
My experience at this KFC was disappointing. It was more expensive than others KFC’s, and the chicken pieces were really small. I will never be going back again.
- price2
- chicken pieces2
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Takeout
1
No Refund for Wrong Location Order
😞 My experience was one of frustration and a lack of resolution when I tried to cancel an order placed at the wrong location. I had already paid, but there was no refund. Customer service and management offered no help.
The app also proved unhelpful, and emailing the location directly was equally ineffective. I was informed that if there wasn't an icon to cancel on the app, the order couldn't be canceled, despite there being one initially. I paid for chicken that I was unable to pick up.
I'm left wondering if an employee received my order for free, or if someone eventually got free chicken. The KFC at this location pocketed my funds.
- order cancellation1
- refund1
- customer service1
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
10
Excellent Food, Service, and Atmosphere
My experience at the restaurant was excellent. The food tasted just as it should, served hot/warm and fast. The service was also excellent, and the atmosphere was great, all receiving a perfect 5-star rating.
- food taste10
- food temperature9
- food speed9
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