oChef » Jollibee – Seattle » Jollibee – Seattle – Reviews

Jollibee - Reviews

3820 Rainier Ave S, 98118 Seattle
All reviews at a glance
341

Reviews

53.7%

Satisfaction

131

negative

27

neutral

183

positive

What people say about Jollibee

Visit Type
  • Quick Meal
Service Type
  • Takeout
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Malvin L.
Review date: 12/17/2025
2
Disappointing Drive-Thru Experience
My experience was very disappointing. I placed an order online at 9: 30 pm for drive-through pickup, only to discover the drive-through was closed. When I called the store, I was informed my order would take an additional 20 minutes, which was already after the initial 20-minute wait. Consequently, I ended up canceling my order and leaving hungry. Jolie, you need to do better; a customer walked away disappointed and hungry.
  • drive through1
  • order2
  • customer1
Price per Person
  • $91–$100
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Robie K.
Review date: 12/10/2025
9
Fresh Food, Always Busy
My experience at this restaurant was great! The food tasted better than the big names, and it was always fresh. It seems they are always busy, which is a good sign. The service and food both received a perfect score of 5.
  • food10
  • service10
Price per Person
  • $41–$50
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Tinz C.
Review date: 12/09/2025
9
So Good! Friendly Service!
My experience at the restaurant was so good! Ms. Miriam provided so friendly service, and I can't wait to go back again!
  • Ms Miriam10
  • experience10
Price per Person
  • $21–$30
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Dinner
Noise Level
  • Moderate
Khoder W.
Review date: 12/02/2025
9
Exceptional Jollibee Experience!
My experience at this Jollibee was fantastic! It's one of the best I've been to in the states. The service was exceptional, with staff who were so kind, polite, and had a really good, laid-back attitude. A big thanks to all the workers here for smiling all day 😊❤️.
  • service10
  • staff10
  • smiling all day10
Price per Person
  • $11–$20
Visit Type
  • Casual Outing
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Meal Type
  • Lunch
Noise Level
  • Quiet
saltytimes
Review date: 12/01/2025
6
Mixed Feelings on Food and Value
My experience at this restaurant was a mixed bag. I found the food to be fair overall, with a rating of 3/5, meaning it was edible but could have been better. The Chicken sandwich w/bacon & cheese was the standout item, earning a 4/5. However, the Chicken strips were also rated 4/5, though they didn't quite match expectations. The Cheese burger was disappointing, lacking seasoning and described as plain but fair (3/5). The Biscuits also received a 3/5. The Pineapple drink was good at 4/5, but the Mac & cheese was a complete letdown, rated 0/5. It was described as "tiny and uneatable" and came with a strong warning: "do not order this. " For dessert, the Mango & peach pie was a solid 4/5, while the Ube purple pie was rated 3/5. Despite the food inconsistencies, I was glad we stopped. However, I'm not sure the $50 spent for two was entirely worth it. On the positive side, the place was clean 👌, quiet, and had lots of parking. I hope this helps others make their decision.
  • food5
  • Chicken sandwich w/bacon & cheese8
  • Chicken strips8
  • Mac & cheese1
Price per Person
  • $101+
Visit Type
  • Family Dinner
Group Type
  • Family
Group Size
  • Solo
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Short (6–15 min.)
Phung L.
Review date: 12/01/2025
10
Excellent Food and Service at Jollibee!
I had a wonderful experience at this Jollibee location. The staff were extremely friendly and patient, even when faced with rude customers. Their professionalism truly stood out. The dining area was very clean and well-maintained. The food was amazing; the chicken was very crispy with a nice spicy kick, and the gravy was rich and delicious. The Jolly Spaghetti had a slightly sweet sauce with perfectly cooked noodles, and the melted cheese blended beautifully. The Peach Mango Pie was warm, flaky, and full of flavor. Overall, both the service and the food were excellent. I really appreciate the hardworking staff and the consistent quality. Highly recommend this location!
  • staff10
  • professionalism10
  • dining area9
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Zhihao C.
Review date: 11/29/2025
7
Great Food, Occasional Order Mix-ups
My experience at this restaurant was largely positive, primarily due to the food, which I found to be great. However, there were instances where my order was incorrect, specifically receiving regular instead of spicy chicken, which was disappointing. The surrounding area felt a little sketchy, which detracted slightly from the overall atmosphere.
  • food10
  • order3
  • spicy chicken3
  • area3
Price per Person
  • $11–$20
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Wait Time
  • Immediate (0–5 min.)
Tiratat P.
Review date: 11/27/2025
2
Online Order Nightmare
My experience with their online order system was a complete joke. I was not guaranteed that my preorder wouldn't be cancelled. Furthermore, you cannot cancel an order online; you have to call to do so. This made the entire process incredibly frustrating.
  • online order1
  • preorder1
  • cancel order online1
Price per Person
  • $101+
Visit Type
  • Casual Outing
Group Type
  • Friends
Group Size
  • Small Group
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Short (6–15 min.)
Helen C.
Review date: 11/22/2025
10
Amazing Jollibee Experience!
I had such a great experience here. The food was fresh, the restaurant was clean, and the staff was very friendly and helpful. Everything came out fast and tasted amazing. Highly recommend this Jollibee location.
  • food10
  • restaurant cleanliness9
  • staff10
Price per Person
  • $21–$30
Visit Type
  • Regular Visit
Service Type
  • Takeout
Roydon P.
Review date: 11/21/2025
3
Spicy Chickenjoy Lost Its Kick
My experience at this restaurant used to be great, especially for their spicy fried chicken. However, my last two orders of the Spicy Chickenjoy bucket were disappointing. It seemed like they were just serving regular fried chicken with a spicy flag. When I asked the server, I was told they stopped making the original spicy version because some customers found it "too spicy. " Now, they only add a bit of spice to the batter, which is a far cry from the original recipe where the chicken was marinated in spice and had a real kick. This change has made it taste like regular fried chicken, similar to KFC. I believe the corporate team or Jollibee’s kitchen has removed the main factor that made Spicy Chickenjoy special. I urge them to bring back the original spicy recipe.
  • spice to the batter5
  • original spicy recipe9
  • spicy fried chicken2
  • original spicy version2
  • regular fried chicken3

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