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Chick-fil-A - Reviews
Cleveland Hopkins International Airport, 5300 Riverside Dr, 44142 Cleveland
All reviews at a glance
196
Reviews
52%
Satisfaction
79
negative
15
neutral
102
positive
What people say about Chick-fil-A
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Service Intent
Visit Type
Wait Time
Meal Type
Group Size
Price per Person
Noise Level
Group Type
Service Intent
- Regular Visit
Visit Type
- Takeout
Meal Type
- Breakfast
2
Cold Breakfast and Poor Service
My experience at the restaurant was disappointing. The sausage and hash brown wrap I received was stone cold. When I brought this to the attention of an associate, I was told that's how they are served.
However, I frequently purchase these wraps and they are always hot. The associate then argued with me briefly before I decided to walk away. This is definitely NOT the Chick-fil-A treatment I normally receive.
- sausage and hash brown wrap1
- associate2
- Chick-fil-A treatment2
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Fast and Tasty Breakfast Before Flight
I came to this Chick-Fil-A to grab breakfast before my flight. The food came out fast and was tasty.
- breakfast8
- food8
- fast9
Price per Person
- $1–$10
Visit Type
- Dine-in
Noise Level
- Quiet
10
Outstanding Service from Amanda!
My experience at the restaurant was fantastic, largely due to the exceptional service provided by our host, Amanda. She was an absolute pleasure to deal with and is a true asset to the brand. Going above and beyond expectations, Amanda made our visit memorable.
If I could rate this six stars, I would!
- host Amanda10
- service10
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Consistently Great Chick-fil-A Experience
My experience at Chick-fil-A was excellent. It's one of my favorite spots for a quick meal. The service was consistently polite and efficient, and the food never disappoints.
I especially love the Spicy Chicken Sandwich — it’s my go-to! The restaurant offers great quality, consistent taste, and a clean atmosphere. Highly recommended!
- quick meal9
- service10
- food10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
2
Not Chick-fil-A Chicken Biscuit
I wondered why nobody was in line for the chikfila early in the morning. I found out. I ordered a simple chicken biscuit, hashbrowns, and water.
What I received was not a chikfila chicken biscuit. I'm nearly certain it was a Bojangles chicken biscuit. The biscuit was perfectly round and intact, whereas Chick-fil-A biscuits are typically oblong and crumbly.
The chicken was more of a chicken patty, far more processed and tough than a normal chicken biscuit. It was also Cajun seasoned, something I've never tasted from a chikfila.
- chikfila chicken biscuit2
- biscuit3
- chicken2
Price per Person
- $11–$20
Service Intent
- Tourist Experience
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
7
Cash Only, Good Food, Slow Service
In this 21st century, it's interesting to note that this establishment only accepts cash or physical cards. If you don't have either, you'll need to use the self-service kiosk. They do not accept the app because CFA cannot guarantee the level of service as an outside airport location.
Expect about a 7-minute wait during slow times. There is no crew discount available. The food was excellent, but the service was slow.
- food9
- cash or physical card only6
- self service kiosk6
- service3
- crew discount3
Price per Person
- $11–$20
Service Intent
- Tourist Experience
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Friendly and Quick Airport Stop
My family's top choice when we come through the airport. The cashiers today, Ethan and Shelly(?), were very friendly and positive. Their quick service and attentive attitude helped decrease our stress while traveling as a family.
- cashiers9
- service8
- attitude9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
8
Fast Service, Delicious Food, High Prices
My experience at this restaurant was marked by extremely fast service 💨 and delicious food. However, diners should be aware that the prices are higher than normal, especially when compared to locations outside of an airport.
- Service speed10
- Food10
- Prices3
Service Intent
- Tourist Experience
Visit Type
- Dine-in
9
Manager John made the experience!
My experience at this restaurant was elevated by the exceptional service from Manager John. He was the nicest person in the airport, and I will definitely order here again just because of him.
- Manager John10
- nicest person10
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Much Better Than Shake Shack!
My experience at this restaurant was significantly better than Shake Shack. The food was superior, and the service was way better. Unlike the establishment next door, you can actually see the employees working here.
- food9
- service9
- employees working8
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