Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Chick-fil-A – Cleveland
Chick-fil-A - Cleveland
Photo from Chick-fil-A
Chick-fil-A at a glance
Cleveland Riverside
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 39 of the guests
#42 out of 62 places to eat in Cleveland
#15 Restaurant out of 18 in Cleveland
Average
6 out of 10
Food
Service
Ambience
Value
196
Reviews
52%
Satisfaction
Often praised
- Hot food
- Friendly service
- Clean atmosphere
Frequently criticized
- Food inconsistency
- High prices
- Service issues
The restaurant Chick-fil-A offers a convenient and casual dining experience right in Cleveland’s Riverside neighborhood, specifically at Cleveland Hopkins International Airport. If you’re looking for a quick bite before your flight or a relaxed meal, this spot has you covered.
You can enjoy your food right there with dine-in seating or grab it to go with their efficient takeout service, perfect for travelers on the move.
Overview: Introducting Chick-fil-A
Chick-fil-A consistently delivers on its promise of quality, with many appreciating the hot and tasty food. Guests often highlight the fast and friendly service, making for a pleasant experience.
The overall atmosphere is frequently described as lively and clean. However, some experiences reveal concerns, particularly regarding prices at certain locations, which can feel high.
There are also occasional reports of food inconsistencies, from unusual chicken textures to issues with expired side items, suggesting variations in execution.
Average
6
out of 10
196
Reviews
52%
Satisfaction
79
negative
15
neutral
102
positive
Overall, Chick-fil-A holds an average standing with a 6 out of 10 for its general performance. Customer sentiment is a mixed bag, with 52% satisfaction, indicating room for improvement.
This assessment comes from a considerable 196 customer remarks, showing a decent balance with 102 positive observations against 79 negative ones. Looking closer, the Food (6.5) and Ambience (6.6) generally receive favorable marks, suggesting a pleasant dining environment and satisfying meals.
However, Service (5.8), despite being frequently mentioned, lands in the average range. The Value (4.4) aspect, particularly concerning pricing, appears to be a notable area where experiences often fall short.
What people like
- Hot, fresh food
- Fast, friendly service
- Clean atmosphere
What people don't like
- Inconsistent food quality
- High airport prices
- Service inconsistencies
If you’re seeking reliable, quick service and generally satisfying food in a clean setting, Chick-fil-A often delivers. However, be mindful that consistency can vary, especially concerning food quality and pricing at certain locations.
With a recommendation score of 6.3, it’s a decent option for a quick bite, particularly if you prioritize efficient service. Just manage expectations regarding value and occasional food variations, especially if you’re dining in an airport setting.
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Verdict: Our expert take on Chick-fil-A
Food (6.5 out of 10)
mentioned by 69% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 6.5 putting it squarely in the average category. Customer satisfaction sits at 62.2%, which is also a mixed result. Out of 74 total comments, 46 were positive, highlighting things like the delicious chicken sandwich, hot fries, and overall quality.
Many found the food tasty, with great options and consistent quality. However, there were 26 negative comments that cant be ignored. Some folks experienced issues with cold or soggy food, and even concerns about undercooked items like bacon.
Specific complaints mentioned salty food, a lack of sauces, and some quality issues with biscuits or chicken patties. It seems theres room for improvement in consistency.
Food
74
Reviews
62%
Satisfaction
26
negative
2
neutral
46
positive
Rating distribution
What people like
- Consistent quality
- Hot and fresh
- Tasty chicken sandwich
What people don't like
- Food can be cold
- Soggy or undercooked
- Inconsistent quality
Often praised
- foodAnd the food. Hot fresh and very tasty
- Spicy Chicken SandwichSpicy Chicken Sandwich was a recommended dish
- breakfastIt's a great place to enjoy a good breakfast and coffee. They have very good options, and the service is super fast.
- qualityThe quality from location to location is always impressive
- Chick-Fil-A Chicken MealRecommended dishes: Chick-Fil-A Chicken Meal
- Chick-fil-AWe all love Chick fil A.
- Foodeverything was delish
- Side Chiccall the business Side Chic
- best place to eatbest place to eat at the airport
- chickenI wish some would open up on Sunday and sell this chicken. And like they say on Tic Toc call the business Side Chic.
Frequently criticized
- chickenThe biscuit was perfectly round and intact, whereas Chick-fil-A biscuits are typically oblong and crumbly. The chicken was more of a chicken patty, far more processed and tough than a normal chicken biscuit. It was also Cajun seasoned, something I've never tasted from a chikfila.
- foodWhen I asked for the correct order to be remade, they simply handed me the missing ingredients in a cup. The food was cold and excessively salty.
- biscuitThe biscuit was perfectly round and intact, whereas chickfila biscuits are typically oblong and crumbly.
- Cajun seasonedIt was also Cajun seasoned, something I've never tasted from a chikfila.
- almondsthe almonds and the granola were both expired
- baconmy bacon was pink n white
- breakfast menuMy experience at the restaurant was marked by extremely slow service, even though they were only offering a limited 4-choice breakfast menu, which wasn't disclosed until reaching the front of the line. I waited at least 10 minutes for chicken minis with a crowd of people.
- chikfila chicken biscuitWhat I received was not a chikfila chicken biscuit.
- food poisoningI got food poisoning yesterday
- granolathe almonds and the granola were both expired
If youre looking for a quick, generally tasty meal, youll likely find something you enjoy, especially their classic chicken sandwich. However, be aware that some experiences have been less than stellar, with occasional issues regarding food temperature or quality. It's worth a try, but manage your expectations for perfect consistency.
Service (5.8 out of 10)
mentioned by 89% of the guests
When it comes to service, youll often find a pleasant surprise! Many customers rave about the quick meal delivery and fast service, with some even praising the attentive to the customer approach and overall friendliness and cheerful service. It seems the crew often works hard to ensure a speedy and pleasant experience, contributing to a 49.1% customer satisfaction.
However, its not always smooth sailing. With 52 positive and 48 negative comments out of 106 total, the service experience is a bit of a mixed bag, reflected in an average score of 5.8. Some folks encountered what they called pathetic service, citing rude staff, slow delivery, or even getting the wrong order.
It appears consistency can be an issue.
Service
106
Reviews
49%
Satisfaction
48
negative
6
neutral
52
positive
Rating distribution
What people like
- Fast service
- Friendly staff
- Attentive service
What people don't like
- Rude staff
- Slow service
- Order errors
Often praised
- serviceMy experience at the restaurant was marked by very fast and friendly service, even at 5: 30 AM. The three women working were dedicated to ensuring my order was perfect, double-checking the sweetness level on my coffee and working very quickly.
- customer serviceMy experience at the restaurant was highlighted by the outstanding customer service provided by Ms Robin. She was very attentive to the customer, demonstrating what I believe is significant managerial talent.
- employeesDespite being located in an airport, there was no drop-off in quality whatsoever. Kudos to the employees working in these tough times.
- friendlinessFor years, this Chick-fil-A has been consistent in quality of food, friendliness, and attention to detail. Recently, the attention to detail has fallen off slightly, mostly with minor things like special instructions for ice.
- AmandaAmanda was the best. She was so sweet and energetic
- Manager JohnManager John was the nicest person
- OJ replacementWe accidentally spilled our OJ shortly after purchasing it. When my wife went to get more napkins, they not only provided them but also gave her another OJ to replace it. The food is great as usual as well.
- Service speedService was extremely fast
- airport employeenicest airport employee I’ve ever met in my life
- attentive to the customervery attentive to the customer
Frequently criticized
- serviceI receive great service at every single chik fil a except the Cleveland airport
- associateAssociate told me that is how they come
- cashierMy cashier name was Janey… you could tell she barely wanted to be there
- Afro-american lady rolled her eyesAfro american lady rolled her eyes.
- Chic-fil-A locationsNot up-to-par for Chik filets in other states
- Chick-fil-A treatmentNOT the Chick-fil-A treatment normally received
- angry & annoyed workersThree angry & annoyed workers today.
- app acceptanceThey don't accept the app
- closing timefrustration due to the restaurant's 8 PM closing time
- co-workers reactedby the way her co-workers reacted to her
Overall, the service here is a bit of a gamble. You might get a super-fast and friendly experience, but be prepared for the possibility of slower, less attentive interactions. If youre in a rush and hoping for the best, it could work out, but dont expect consistently stellar hospitality.
Ambience (6.6 out of 10)
mentioned by 13% of the guests
Lets talk about the vibe! The ambience here has garnered some nice feedback, with guests specifically highlighting a clean atmosphere and some even found the vibe to be quite lively. While the score for ambience is an average 6.6, indicating its not bad, the customer satisfaction for this aspect is quite low at 37.5%, suggesting a mixed bag despite the positive mentions.
Interestingly, there arent any direct negative opinions or terms about the ambience itself in the feedback, based on 0 negative comments out of 8 total. However, despite the absence of complaints, the low customer satisfaction suggests that while nothing is overtly wrong, the atmosphere might not be consistently captivating enough to truly impress everyone. It seems theres room for improvement to elevate the overall experience.
Ambience
8
Reviews
37%
Satisfaction
0
negative
5
neutral
3
positive
Rating distribution
What people like
- Clean atmosphere
- Lively atmosphere
What people don't like
Often praised
- atmospherethe atmosphere was lively
- clean atmospherea clean atmosphere
Frequently criticized
No complaints so far.
If youre looking for an ambience thats perfectly fine and clean, youll likely find it here. However, dont expect a truly captivating or memorable atmosphere, as customer satisfaction is quite low despite no explicit complaints. It's a decent backdrop, but perhaps not a highlight.
Value (4.4 out of 10)
mentioned by 11% of the guests
When it comes to value, a few diners found something to smile about! One customer specifically mentioned that the prices were very reasonable, suggesting that some items on the menu might offer a decent deal. This positive feedback, focusing on prices, shows that not everyone feels the pinch, even if its a minority view.
However, the overall picture for value is quite challenging, reflected in an average score of 4.4 and a poor customer satisfaction of just 12.5%. Many of the 5 negative comments out of 8 experiences pointed to prices being higher than normal or jacked up. Issues like the absence of a crew discount and a high sandwich price' also left customers feeling disappointed.
Value
8
Reviews
12%
Satisfaction
5
negative
2
neutral
1
positive
Rating distribution
What people like
- Prices are reasonable
What people don't like
- Prices are too high
- No crew discount
- Sandwich price high
Often praised
- pricesthe prices were very reasonable
Frequently criticized
- pricesWorst case, CLE airport location prices are a scam
- Pricesprices higher than normal
- crew discountNo crew discount
- sandwich priceComing from Atlanta, the home of Chick-fil-A, I expected better. The price of $10 for a sandwich also seemed high. I wouldn't visit again and probably won't in the future.
Overall, the value here seems to be a significant concern for many. While a rare few find the prices reasonable, the majority feel they are too high, with some even calling them a scam. If youre budget-conscious, you might want to proceed with caution and check prices beforehand, as the cost often doesnt match expectations.
How are the prices at Chick-fil-A?
You’re looking at roughly $14 per person – reported by 39 diners. That puts it in the $11–$20 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners (25 out of 39) are indeed finding their sweet spot in that $11–$20 range, with a few opting for slightly cheaper or more premium options.
Here’s a quick look at what guests spend per person, based on the latest 39 reviews.
How this restaurant’s value stacks up against similar spots in Cleveland.
Overall, for a Restaurant in Cleveland, we think the pricing feels pretty fair. Its a solid mid-range option that wont break the bank.
Customer Reviews: what people think about Chick-fil-A
Service Intent
- Regular Visit
Visit Type
- Takeout
Meal Type
- Breakfast
2
Cold Breakfast and Poor Service
My experience at the restaurant was disappointing. The sausage and hash brown wrap I received was stone cold. When I brought this to the attention of an associate, I was told that's how they are served.
However, I frequently purchase these wraps and they are always hot. The associate then argued with me briefly before I decided to walk away. This is definitely NOT the Chick-fil-A treatment I normally receive.
- sausage and hash brown wrap1
- associate2
- Chick-fil-A treatment2
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Fast and Tasty Breakfast Before Flight
I came to this Chick-Fil-A to grab breakfast before my flight. The food came out fast and was tasty.
- breakfast8
- food8
- fast9
Price per Person
- $1–$10
Visit Type
- Dine-in
Noise Level
- Quiet
10
Outstanding Service from Amanda!
My experience at the restaurant was fantastic, largely due to the exceptional service provided by our host, Amanda. She was an absolute pleasure to deal with and is a true asset to the brand. Going above and beyond expectations, Amanda made our visit memorable.
If I could rate this six stars, I would!
- host Amanda10
- service10
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Consistently Great Chick-fil-A Experience
My experience at Chick-fil-A was excellent. It's one of my favorite spots for a quick meal. The service was consistently polite and efficient, and the food never disappoints.
I especially love the Spicy Chicken Sandwich — it’s my go-to! The restaurant offers great quality, consistent taste, and a clean atmosphere. Highly recommended!
- quick meal9
- service10
- food10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
2
Not Chick-fil-A Chicken Biscuit
I wondered why nobody was in line for the chikfila early in the morning. I found out. I ordered a simple chicken biscuit, hashbrowns, and water.
What I received was not a chikfila chicken biscuit. I'm nearly certain it was a Bojangles chicken biscuit. The biscuit was perfectly round and intact, whereas Chick-fil-A biscuits are typically oblong and crumbly.
The chicken was more of a chicken patty, far more processed and tough than a normal chicken biscuit. It was also Cajun seasoned, something I've never tasted from a chikfila.
- chikfila chicken biscuit2
- biscuit3
- chicken2
What Chick-fil-A offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Quick bite
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
Pets
- Dogs allowed outside
Atmosphere
- Casual
FAQs
Is Chick-fil-A at Cleveland Hopkins International Airport accessible for all guests?
Yes, this Chick-fil-A location prioritizes accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable experience for every visitor. They aim to provide inclusive service for everyone passing through the airport.
What dining options and services does Chick-fil-A offer at Cleveland Hopkins International Airport?
At this airport location, you can enjoy a variety of dining options including breakfast, lunch, and dinner. They offer counter service, seating for dine-in, and convenient takeout. Catering services are also available, making it easy to grab a meal whether you’re traveling solo or with a group.
What is the overall customer sentiment for Chick-fil-A?
Chick-fil-A generally receives an average overall score of **6** out of 10, with **52%** customer satisfaction. While **Food** (6.5) and **Ambience** (6.6) are often well-regarded, **Service** (5.8) and **Value** (4.4) show more mixed feedback.
What do customers appreciate most about Chick-fil-A's food?
Many customers praise the food for being hot, fresh, and tasty. Specific items like the Spicy Chicken Sandwich and breakfast options are frequently recommended for their quality.
Are there any common complaints regarding pricing or food quality?
Yes, some customers find prices, especially at airport locations, to be high. There are also occasional reports of inconsistent food quality, such as processed chicken or expired side items like granola and almonds.