Highlights
- Great coffee
oChef » Dunkin – Orlando
Dunkin - Orlando
Photo from Dunkin
Dunkin at a glance
Orlando College Park
- ☕ Café
$
Price per Person $1–$10
mentioned by 49 of the guests
#162 out of 163 places to eat in Orlando
#7 Café out of 7 in Orlando
Poor
2.9 out of 10
Food
Service
Ambience
Value
350
Reviews
15.4%
Satisfaction
Often praised
- Budget friendly
- Easy parking
- Accessible venue
Frequently criticized
- Poor service
- Order errors
- Dirty premises
The cafe Dunkin’ in Orlando’s vibrant College Park neighborhood is a go-to spot, especially if you appreciate great coffee. You’ll find a casual atmosphere perfect for a quick bite or a relaxing moment.
Whether you’re starting your day with breakfast or grabbing a late-night treat, this location offers a convenient and friendly experience. It’s known for its excellent coffee, making it a popular choice for locals and visitors alike.
Overview: Introducting Dunkin
Dunkin offers some positive aspects, particularly its affordable options and a generally clean atmosphere. Many appreciate the availability of popular items like donuts and coffee, often finding them consistently good for a quick stop.
However, the experience can be inconsistent. Customers frequently report rude service and significant waiting time, often coupled with issues regarding order accuracy.
The overall ambiance can also suffer from a perceived horrible atmosphere at times.
Poor
2.9
out of 10
350
Reviews
15.4%
Satisfaction
276
negative
20
neutral
54
positive
Looking at the overall picture, Dunkin receives a 2.9 out of 10, which places it in the poor category. This is reflected in a low Customer Satisfaction of just 15.4%.
These figures are drawn from a substantial number of customer observations, with 350 total comments, where negative experiences significantly outweigh positive ones, at 276 negative compared to 54 positive. Diving deeper, the Service (2.6) is a major concern, frequently cited in feedback.
Food quality (2.9) also struggles to impress, often falling short of expectations. While the Ambience (4.2) fares slightly better, it’s still only average, and Value (2.7) also indicates room for improvement, suggesting that the overall experience needs considerable attention.
What people like
- Affordable options
- Ample parking
- Wheelchair accessible
What people don't like
- Poor service quality
- Order accuracy issues
- Unclean environment
With a 3 recommendation score, Dunkin presents a challenging proposition. While some find it convenient for a quick, affordable bite, the frequent issues with service and order accuracy mean you might need to manage your expectations carefully.
If you prioritize speed and consistency, you might find this location disappointing. It’s best approached with caution, perhaps for a simple grab-and-go order, rather than expecting a smooth or consistently pleasant experience.
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Verdict: Our expert take on Dunkin
Food (2.9 out of 10)
mentioned by 65% of the guests
The food here generally receives a poor score of 2.9, with customer satisfaction also quite low at 12.6%. However, among the 103 total comments, 13 positive remarks highlight some bright spots. Customers appreciate options like coconut milk and non-dairy shots for coffee, and some have enjoyed a fresh Doughnut or a tasty sweet black pepper bacon sandwich.
However, the majority of feedback, with 79 negative opinions, points to significant issues. Many customers have faced problems with the food being uncooked or the donuts being consistently dry. There are also frequent complaints about coffee quality and missing items in orders, leading to a lot of frustration.
Food
103
Reviews
12%
Satisfaction
79
negative
11
neutral
13
positive
Rating distribution
What people like
- Coconut milk available
- Non-dairy options
- Tasty bacon sandwich
What people don't like
- Uncooked food served
- Donuts often dry
- Frequent missing items
Often praised
- coffeethis one in particular gets it right more often than not
- donutsI found it to be very affordable and I love it! I go every so often for some awesome donuts. I recommend y’all give it a try.
- foodthe food is consistently great and delicious
- DoughnutRecommended dishes: Doughnut
- almond milkand almond milk
- coconut milkThey have coconut milk
- coffee and doughnutsI like grabbing coffee and doughnuts
- hash brownsreceiving my hash browns
- non-dairy shotsnon-dairy shots for you coffee
- sweet black pepper bacon sandwicha tasty sweet black pepper bacon sandwich
Frequently criticized
- donutsMy experience was frustrating due to a significant error in my order. On two separate occasions, the restaurant has forgotten to include the donuts I ordered. While I might understand forgetting a single donut, forgetting an entire dozen is absolutely absurd and unacceptable.
- itemsSadly, this is the only local Dunkin' in the area, and it's the worst I've ever been to. They never get the order correct, or they are always out of something you want. It's crazy that they are consistently out of items like cold brew, French vanilla, or anything else, especially in the morning.
- coffeeThey've even closed the lobby to only do drive-thru when they see a crowd, essentially kicking customers out. It's impossible to get a coffee; they drag you through a disastrous ordering process and then have nothing ready to make a drink, not even brewed coffee. This is probably the worst Dunkin' in Orlando, FL.
- French vanillaasked for French vanilla it’s not
- dozen donutsforget a whole dozen donuts is absurd
- drinknothing ready to actually make a drink
- foodI strongly advise: DO NOT GO & WASTE YOUR TIME. Their donuts are dry every time, and the food is not even good.
- hot coffeereceived an iced coffee ... in a hot coffee cup
- iced coffeereceived an iced coffee (with ice!) in a hot coffee cup
- qualityImagine how bad this donut has to be for someone to write a review like this. Step up your quality Dunkin, this is embarrassing.
Given the overwhelmingly negative feedback on food quality and order accuracy, you might want to manage your expectations. While a few items hit the mark, theres a high chance of disappointment due to uncooked food, dry donuts, or missing items. Proceed with caution if youre looking for a reliable meal.
Service (2.6 out of 10)
mentioned by 96% of the guests
Alright, lets talk about the service here! Based on 206 customer remarks, the overall sentiment isnt great, with a score of 2.6 and customer satisfaction at a low 13.6%. However, it's not all bad news.
Some customers have highlighted great customer service from specific staff members like Olivia, Justin, and Haley, praising their fast and effective approach and friendly demeanor. There are glimpses of positive experience thanks to quick and helpful employees. On the flip side, a significant number of comments (170 negative compared to 28 positive) point to serious issues.
Common complaints revolve around excessive waiting time, poor staff attitude, and frequent order accuracy problems. Many customers reported rude service, understaffing, and employees who seem to lack basic customer service skills, leading to a frustrating experience for many.
Service
206
Reviews
13%
Satisfaction
170
negative
8
neutral
28
positive
Rating distribution
What people like
- Friendly, helpful staff
- Fast, effective service
- Great customer service
What people don't like
- Long waiting times
- Rude staff attitude
- Frequent order errors
Often praised
- customer serviceWhile it wasn't a bad experience, it wasn't as great as other Dunkin' locations I've visited. The friendly service from the young lady at the counter was a definite plus, so kudos to the staff for their customer service. All in all, I'd visit this place again because everything I've mentioned is quite fixable.
- serviceI love coming to this Dunkin' because my favorite employee, Haley, works here. She always greets me so nicely and makes sure I always leave satisfied! Thank you, Haley, for everything you do!
- staffVery friendly staff though
- AriannaArianna was so nice!
- CharlesCharles is so nice!
- EmilyEmily. She was very sweet and my service was very good. probably one of the best services I had from Dunkin I highly recommend her
- JasmineJasmine is touch notch customer service
- JustinJustin was super nice and helpful
- OliviaOlivia, the general manager, was SO kind and went above and beyond
- SoliSoli is extremely kind and always giving great customer service
Frequently criticized
- serviceMy experience during the new morning shift was awful. If I wanted to be treated rudely in the morning, I would have just gone to Popeyes for breakfast. The service during this shift was rude.
- staffI informed her that there were only two cars in the line when we walked in, as I looked before entering. She began to display a very arrogant demeanor and was extremely rude. Some of the employees started making comments that were both rude and disrespectful.
- customer serviceMy experience at this restaurant was marked by a horrible customer service experience. I drove to the drive-through speaker and waited for 3-5 minutes with no reply.
- employeesShe began to display a very arrogant demeanor and was extremely rude. Some of the employees started making comments that were both rude and disrespectful. I have lived in this area for over 50 years and have been a customer at this store for a long time.
- orderMy experience at this restaurant was quite negative due to a significant service issue. The staff dropped the whole order on the floor and on himself. This incident occurred after a 30-minute wait, and then I had to wait again for the corrected order.
- waiting timeAfter entering, we stood at the order counter with another elderly gentleman. After waiting for over 10 minutes, I asked an employee if the register was open. He informed us that someone would be with us when they had a minute, stating they were understaffed and very busy, and that the drive-up window takes priority over inside customers.
- staff memberthis (man?) looked like he just stepped out of a card board box and came into work
- order accuracyWe asked for two iced caramel coffees, and the lady who took our order even repeated it back to us. However, we received two iced coffees with no caramel.
- attitudealways expressing Attitude with the customers
- disrespectThey should all be fired and retrained. The level of disrespect is just unnecessary. All I asked for was an everything bagel with cream cheese, and she gave me attitude.
Given the consistently low score and customer satisfaction, service here is a real gamble. While some individual staff members shine, you're likely to encounter long waits, order mistakes, and unhelpful attitudes. If you value quick, accurate, and friendly service, you might want to consider other options.
Ambience (4.2 out of 10)
mentioned by 23% of the guests
Let's talk ambience! While the overall customer satisfaction for this aspect is quite low at 34.3%, there are some definite bright spots. Many appreciate the kid-friendliness and family-oriented vibe, noting wheelchair accessible features and convenient parking.
With 12 positive remarks, guests often find the place clean and the overall atmosphere pleasant, contributing to an average score of 4.2. However, the ambience faces significant challenges. With 22 negative comments out of 35 total, many feel the vibe is off, citing issues like poor maintenance, a locked lobby door, and a lack of space within the restaurant.
Complaints about loud music and crumbs all over the dining area suggest the establishment needs a deep clean to improve the overall atmosphere.
Ambience
35
Reviews
34%
Satisfaction
22
negative
1
neutral
12
positive
Rating distribution
What people like
- Kid-friendly environment
- Wheelchair accessible
- Convenient parking
What people don't like
- Poor cleanliness
- Lobby often locked
- Unpleasant atmosphere
Often praised
- 1 person chairs3 nice 1 person chairs that are quote comfortable
- Free parking lotFree parking lot
- Kid-friendlinessYes, what kid does not like donuts
- ParkingThere is two parking spots in the front of the building, there are many more parking the back of building.
- Parking spacePlenty of parking
- Wheelchair accessibilityYes
- atmosphereAdditionally, there have been instances at some locations where my order was screwed up, which is a service issue. The atmosphere was pleasant, rated a 4/5.
- cleanIt's a family-oriented place with great customer service that was both fast and effective. The establishment was also very clean.
- family orientedvery family oriented
- handicap parkingHowever, they were unfortunately out of my favorite donut, though I understand this might be due to it being late in the day. The kid-friendliness aspect is well-addressed with handicap parking close to the door and wheelchair accessibility.
Frequently criticized
- atmosphereatmosphere. Horrible service & atmosphere
- lobbyclose the lobby
- bare handstouching every single one of them with his bare hands
- chairsThe chairs looked as if someone was ABOUT to clean up then changed their mind.
- crumbs all overThere was crumbs all over the tables and floor.
- dining areathe dining area was trashed.
- doorThe customer service was a zero; if I could give it a negative, I would. Their door is always locked, and when they are open, they are only taking care of the drive-thru. I don't know why anyone would waste time to go there!
- drive-thruthe drive thru. Since it’s on the side of the building
- establishmentits by far the worse establishment I've been to in the company
- healthif you value your health do not go here
If you're looking for a family-friendly spot with good accessibility, you might find some positives. However, be prepared for potential issues with cleanliness, maintenance, and a less-than-ideal overall atmosphere, especially if you value a quiet, well-kept dining space.
Value (2.7 out of 10)
mentioned by 6% of the guests
When it comes to value, theres a small glimmer of hope, with one customer enthusiastically describing their experience as very affordable and loving their donuts. Its great to hear someone finds a good deal here! However, the overall picture for value isnt great, reflected in a poor score of just 2.7 and a very low customer satisfaction of 16.7%.
Out of 6 total opinions, 5 highlight significant issues. Many customers report being hit with a full charge for items they didnt receive, and frustratingly, being refused money back. Complaints about paying an extra $4 for unreceived goods and finding these things quite expensive are common.
Value
6
Reviews
16%
Satisfaction
5
negative
0
neutral
1
positive
Rating distribution
What people like
- Affordable donuts
What people don't like
- Charged for missing items
- Refused refunds
- Overpriced items
Often praised
- affordableMy experience at this place was very positive. I found it to be very affordable and I love it! I go every so often for some awesome donuts.
Frequently criticized
- Dunkin'worst Dunkin' in Orlando FL
- extra $4I paid an extra $4 for things I didn’t even receive.
- full chargereceipt with the full charge but I didn’t get all my items
- money backI informed her I did not want the donut and requested a refund. She refused, stating I could not get my money back. This is the second time this has happened to me.
- these thingsthese things are expensive
If you're looking for good value, this place might disappoint. With frequent issues of being overcharged or not receiving items, and a general feeling of things being expensive, it seems like your money might be better spent elsewhere.
How are the prices at Dunkin?
Expect to pay about $9 per person, based on 49 reviews. That places it in the $1–$10 category. For a Cafe, it’s fair – not the cheapest, but reasonable for quick bites.
Most of the prices cluster around this lower end, with 39 out of 49 customers spending in the $1–$10 range, indicating a consistent and accessible price point for most.
This chart shows what people usually spend per person, using the 49 most recent reviews.
A look at how this restaurant’s value for money compares to similar spots in Orlando.
Overall, we think the pricing feels quite fair for a Cafe. It offers good value for those looking for a quick, affordable meal without breaking the bank.
Customer Reviews: what people think about Dunkin
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
2
Disappointing Morning Service
My recent experience at this restaurant has been disappointing. Despite their advertised opening at 5 am, they are too lazy to cook anything and only serve coffee and donuts. This has become a consistent issue, forcing me to find alternative places for breakfast before work, which ultimately costs me more time.
- coffee and donuts3
- opening2
Price per Person
- $1–$10
Service Intent
- Regular Visit
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Takeout
Meal Type
- Breakfast
2
Disappointing Experience with Stock Issues
This is the second week in a row where they did not have food items. Today, they took my order, but then when we got to the window, they told me that they did not have the items that we were asking for. They tried to swap an apple juice with an orange juice and they revealed to me that they did not have my coffee flavor that I ordered.
I believe I overheard one of the staff members also say that they did not have two of the donuts that I had just ordered, so upon that, I asked them to cancel my order. I read the previous comments about the service taking a dive. That is truly unfortunate.
It's a nice area and we do a lot of business every Saturday in that area. We ended up driving 2 miles away to another Dunkin Donuts in Winter Park that was on point. I hope they get it fixed fast.
- food items1
- items1
- coffee flavor1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
2
Poor Service and Availability
My experience at this restaurant was disappointing. They never have items that you want and the customer service is poor. I would avoid at all costs, as there’s a better option on Fairview.
- items1
- customer service1
Service Intent
- Quick Meal
Visit Type
- Takeout
1
Disgusted by Handled Donuts
My experience was truly disgusting. The staff member grabbed the donuts with his hands to put them in the bag. This is unacceptable and unsanitary.
- donuts1
- staff member1
Price per Person
- $1–$10
Service Intent
- Delivery
Group Type
- Couple
Group Size
- Couple
Visit Type
- Takeout
2
Disappointing experience with missing items
I placed an order on the app for a cereal n milk latte, cold brew with cereal milk, and 25 assorted munchkins. When we arrived at the drive-thru, the staff informed us that the cereal milk was discontinued. After receiving our modified drinks, the staff member said "bye.
" I then had to remind them about the munchkins, to which they replied, "oh. We are out of those. " It seems this location was going to keep my money without providing the munchkins I paid for, expecting me to dispute it through the app.
I won't be returning to this location. I received a receipt with the full charge, despite not getting all my items.
- modified drinks5
- cereal n milk latte2
- assorted munchkins1
- staff1
What Dunkin offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- Delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What convenient service options does Dunkin' in College Park, Orlando offer?
At Dunkin’ in College Park, you have a wide array of service options to fit your needs. You can utilize the drive-through for speed, opt for delivery or curbside pickup, or simply grab takeout. For those who prefer to stay, dine-in and outdoor seating are available, alongside standard onsite services.
Is parking available and is Dunkin' in Orlando accessible for all visitors?
Yes, parking is convenient at Dunkin’ in Orlando. You’ll usually find plenty of free street parking and a free parking lot. The location is also fully accessible, featuring a wheelchair-accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
How does Dunkin generally perform according to customer feedback?
Dunkin has an overall score of **2.9** out of 10, with customer satisfaction at **15.4%**. Key areas like **Service** (2.6), **Food** (2.9), and **Value** (2.7) are rated poorly, while **Ambience** (4.2) is considered average.
What are the main complaints about Dunkin's service?
Customers frequently report **rude service**, **long waiting times**, and significant problems with **order accuracy**, including forgotten items or incorrect drink preparations.
Is Dunkin a good place for a quick stop, and what about parking?
While some find it **affordable**, the **ambience** can be inconsistent. However, it generally offers **ample parking** and is **wheelchair accessible**, which can be convenient for a quick visit.