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oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Eastlake
- 🥪 Sandwich Shop
€
Price per Person 1 – 10 €
mentioned by 1 of the guests
#820 out of 858 places to eat in Seattle
#10 Sandwich Shop out of 23 in Seattle
Average
4.7 out of 10
Food
Service
Ambience
Value
90
Reviews
40%
Satisfaction
Often praised
- Friendly service
- Clean environment
- Quick meals
Frequently criticized
- Poor food quality
- Pricing issues
- Operational problems
The sandwich shop Subway in Seattle’s vibrant Eastlake neighborhood offers a convenient spot for a quick and satisfying meal. Whether you’re looking for a fresh lunch or a catered option, you’ll find a variety of choices to build your perfect sandwich.
With options for dine-in, takeout, and delivery, you can enjoy your meal exactly how you prefer, making it an ideal stop for any time of day.
Overview: Introducting Subway
Subway often delivers on convenience and a quick bite, with many appreciating the helpful staff and generally clean environment. It can be a decent option if you’re looking for an inexpensive quick meal on the go.
However, some experiences reveal inconsistencies, particularly concerning food quality and prices that don’t always align with expectations. There have also been instances of operational issues, like a locked door during business hours.
Average
4.7
out of 10
90
Reviews
40%
Satisfaction
50
negative
4
neutral
36
positive
Looking at the overall picture, Subway holds a Restaurant Score of 4.7, placing it in the average range. Customer feedback indicates a Customer Satisfaction of 40%, suggesting a mixed reception.
This assessment is drawn from 90 customer remarks, with 36 positive and 50 negative experiences. Digging deeper, Service stands out as a relative strength, scoring (5.6), with many praising the attentive staff.
The Ambience also receives an average (4.2). However, Food (3.9) and Value (3.8) both fall into the poor category, indicating areas where experiences often disappoint.
What people like
- Excellent, friendly service
- Clean environment
- Convenient for quick meals
What people don't like
- Inconsistent food quality
- Poor value/pricing issues
- Operational/service issues
With a Recommendation Score of 4.2, Subway presents a mixed proposition. While you can expect generally pleasant and efficient service, the overall experience is often hampered by inconsistent food quality and pricing concerns.
If you prioritize a quick, convenient meal and are willing to overlook potential inconsistencies in ingredients or value, it might suffice. However, for a consistently satisfying meal or clear pricing, you might find better options elsewhere.
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Verdict: Our expert take on Subway
Food (3.9 out of 10)
mentioned by 62% of the guests
When it comes to food, opinions are a bit of a mixed bag, with a 3.9 score and a low 25% customer satisfaction suggesting theres plenty of room for improvement. Out of 28 comments, 7 did find some positives, praising specific items like the footlong rotissary chicken and noting some sandwiches were decently prepared or even damn good. A few even felt it offered a healthier meal option.
However, the majority of feedback, with 18 negative remarks, points to significant issues. Many customers were disappointed with the food quality, particularly the veggies and lettuce, often described as wilted or old. Concerns about ingredients not looking fresh, mushy-cucumbers, and even avocado spread' being brown suggest a need for better freshness and consistency.
Food
28
Reviews
25%
Satisfaction
18
negative
3
neutral
7
positive
Rating distribution
What people like
- Good sandwiches
- Rotisserie chicken
- Decently prepared food
What people don't like
- Wilted, old veggies
- Unfresh ingredients
- Food safety concerns
Often praised
- foodfood was decently prepared
- better sandwichesThere are better sandwiches around town
- casual mealrecommend it for a Casual meal
- footlong rotissary chickenJust had a footlong rotissary chicken
- healthier mealGetting hard to find a healthier meal
- sandwichmade a damn good sandwich
Frequently criticized
- sandwichhow do your mess up a sandwich that bad
- food qualityThe staff were nice, and the 6" special of the day offered a good price and was served quickly. However, the food quality was disappointing, as I believe you can get a better tasting sandwich at any grocery store deli counter.
- lettucelettuce is brown/yellow
- veggiesMy experience at this Subway was disappointing. I was asked what veggies I wanted, but I was stumped because I couldn't see the veggies under the water in their veggie trays. This was the worst Subway ever.
- avocado spreadavocado spread was brown and old tasting
- cucumbersmushy-cucumbers
- daily specialThe guy working the counter on Tuesday evening was either high or just hates his job. I ordered the $4 daily special, which was prominently advertised, and he asked me what the meat on it was. I had to repeat every topping I wanted, and he poured all of the dressing in one spot instead of evenly.
- dressingI ordered the $4 daily special, which was prominently advertised, and he asked me what the meat on it was. I had to repeat every topping I wanted, and he poured all of the dressing in one spot instead of evenly. He completely ignored me when I tried to make small talk as I paid.
- ingredientsingredients never look fresh
- meatasked ME what the meat on it was
If you're considering a meal here, be aware that the food quality is a significant concern for many. While some find a decent sandwich, the overall sentiment points to issues with freshness and consistency, so you might want to manage your expectations or look elsewhere for a more reliable experience.
Service (5.6 out of 10)
mentioned by 75% of the guests
When it comes to service, many customers have had some really positive experiences! With 22 positive remarks out of 42 total customer feedback, folks often praise the staff for being friendly, fast, and helpful. There are great shout-outs for excellent service and quick food preparation, making for a smooth visit.
However, it's not all sunshine, as the service score sits at an average 5.6 with mixed customer satisfaction at 52.4%. About 19 negative comments highlight issues like rude employees, poor customer service, and even some frustrating business practice regarding coupons, leading to a feeling of a waste of time for some.
Service
42
Reviews
52%
Satisfaction
19
negative
1
neutral
22
positive
Rating distribution
What people like
- Friendly, fast staff
- Excellent service
- Quick food preparation
What people don't like
- Rude staff
- Poor customer service
- Deceitful business practices
Often praised
- staffstaff is awesome
- ManonManon was fantastic! Polite, friendly, and the best sandwich maker
- conveniently locatedconveniently located all over the city
- customer serviceGood customer service is getting rare
- customer service representativeone of the best customer service representatives I've ever had the pleasure of experiencing
- employeeManon is the best employee ever!
- employeesI can't complain because the service here is awesome. I usually end up chatting with one of the employees about sports or cigars.
- excellent serviceThanks for the excellent service sir
- fastAlways friendly, fast and helpful.
- foodGot food quick
Frequently criticized
- TV specialsThey never ever do the t.v. specials
- UberEats snack programThe only person on shift showed up with her own food that she had ordered from elsewhere and unlocked the door. She wasn’t in a great mood and said that her franchise location did not participate in the UberEats driver snack program, despite it saying so on Uber’s end. She said it was an Uber issue.
- acknowledgmentno hello or acknowledgment
- advertisingI found this to be a deceitful business practice. While they benefit from the marketing and potential traffic generated by these coupons, they are failing to honor the promises made in their advertising.
- attitudeSecondly, wouldn’t it have been a better business move to make money instead of none at all because they wanted to be snobs about the UberEats snack for only one of the meals? There wasn’t any other customer in the store either, so I am not sure where her attitude came from.
- business practiceMy experience was disappointing because the restaurant did not accept the coupons I received in the mail, even though they were for a location just three blocks away. I found this to be a deceitful business practice. While they benefit from the marketing and potential traffic generated by these coupons, they are failing to honor the promises made in their advertising.
- counter staffguy working the counter was either high or just hates his job
- credit card machinethe credit card machine is down
- customer serviceThe employee then went to the back, returned, and continued with their task without ever addressing me or asking how they could help. This was truly the worst customer service ever.
- day of the week specialsNo day of the week specials here
So, should you go? Its a bit of a gamble on the service front. While you might encounter some truly fantastic and efficient staff, theres a real chance of running into less-than-stellar customer interactions or frustrating policy issues.
If you're feeling lucky, give it a shot, but be prepared for a mixed bag.
Ambience (4.2 out of 10)
mentioned by 21% of the guests
Lets talk about the vibe! Some customers have found the ambience to be quite pleasant, describing it as "clean" and even a "cozy lil subway" on Eastlake. While the overall customer satisfaction sits at a rather mixed 40%, and the score for ambience is an average 4.2, these 2 positive opinions suggest theres still a comfortable side to the place.
However, the experience isn't always smooth sailing, with 3 negative opinions highlighting significant issues. Customers were frustrated by the door was locked during business hours, and a severe lack of cleaning was noted with black mold in the fountain drink spouts. These concerns definitely point to areas needing improvement.
Ambience
5
Reviews
40%
Satisfaction
3
negative
0
neutral
2
positive
Rating distribution
What people like
- Always clean space
- Cozy little spot
What people don't like
- Locked door frustration
- Moldy drink spouts
Often praised
- cleanit's always clean
- cozy lil subwayCozy lil subway on Eastlake
Frequently criticized
- doorMy experience was extremely frustrating. I visited during business hours, but the door was locked. A worker eventually showed up carrying her own takeout as we were driving away.
- door was lockedThe door was locked when I pulled up
- fountain drink spoutsThe veggies were wilted, and the lettuce was brown and yellow. To make matters worse, there was black mold in the fountain drink spouts, indicating a severe lack of cleaning. I strongly advise getting bottled drinks only.
If youre looking for a quick, cozy stop and dont mind potential access issues, this spot might work. However, be prepared for a mixed experience, especially concerning cleanliness and accessibility, which could definitely disappoint.
Value (3.8 out of 10)
mentioned by 42% of the guests
While the overall sentiment around value isn't stellar, some diners do find bright spots. A few appreciate the chance for a quick meal or a daily special that feels like a good price, especially when seeking options under 10$. .
These 5 positive remarks show that finding an inexpensive option can be a win. However, the value proposition faces significant challenges, with a score of just 3.8 and customer satisfaction at a low 33.3%. The 10 negative comments frequently mention prices being too high, issues with coupons or national deals, and concerns about business practices, leaving many feeling cheated or robbed.
Value
15
Reviews
33%
Satisfaction
10
negative
0
neutral
5
positive
Rating distribution
What people like
- Inexpensive quick meals
- Good daily specials
What people don't like
- High prices
- No national deals
- Coupons not accepted
Often praised
- better pricesfor better prices
- good pricethe 6" special of the day is a good price
- quick meallooking for an inexpensive quick meal
- specialit's always a special
- under 10$healthier meal under 10$
Frequently criticized
- pricesThe lady ahead of me paid $11 for a turkey and ham footling without extras, while I paid $7 for a 6" BMT. This establishment refused to participate in national deals, such as the new classic $6 footling, and their prices were several dollars higher than other subways. I felt cheated out of the good prices and value I usually see at subway restaurants and felt robbed.
- $4 daily specialThe guy working the counter on Tuesday evening was either high or just hates his job. I ordered the $4 daily special, which was prominently advertised, and he asked me what the meat on it was. I had to repeat every topping I wanted, and he poured all of the dressing in one spot instead of evenly.
- business practicesI don't know how they run business here
- couponsMy experience was disappointing because the restaurant did not accept the coupons I received in the mail, even though they were for a location just three blocks away. I found this to be a deceitful business practice.
- good prices and valueThis establishment refused to participate in national deals, such as the new classic $6 footling, and their prices were several dollars higher than other subways. I felt cheated out of the good prices and value I usually see at subway restaurants and felt robbed. It was disappointing given the food was decently prepared.
- hot waterhad to charge me a chip for that
- national dealsThe lady ahead of me paid $11 for a turkey and ham footling without extras, while I paid $7 for a 6" BMT. This establishment refused to participate in national deals, such as the new classic $6 footling, and their prices were several dollars higher than other subways. I felt cheated out of the good prices and value I usually see at subway restaurants and felt robbed.
- pricespent 18 dollars for MY SANDWICH TO NOT BE FRESH
- pricingthey charge me $7. Haha little I know but a thief is a thief
If you're hunting for a great deal, this spot might disappoint due to inconsistent pricing and a reluctance to honor common deals. While some find specific specials, be prepared for potentially higher prices than expected.
How are the prices at Subway?
Expect to pay about 7 per person, based on 1 review. That places it in the 1 – 10 € category. For a Sandwich Shop, it’s fair – not the cheapest, but reasonable for quick bites.
With only one review, all prices naturally cluster around this average. While the data is limited, it gives a good indication of the pricing.
This chart shows what people usually spend per person, using the 1 most recent review. While the data is limited, it gives a good indication.
Heres how this Sandwich Shops value for money stacks up against similar spots in Seattle.
Overall, we think the pricing feels quite fair for a Sandwich Shop. It’s a solid choice for a quick, reasonably priced meal.
Customer Reviews: what people think about Subway
Service Intent
- Regular Visit
10
Best Subway Experience with Amazing Service!
My experience at this Subway was by far the best I've ever had. Manon provided fantastic service – polite, friendly, and an exceptional sandwich maker. Thanks to the excellent service, sir, you are the reason I keep returning!
- Manon10
- excellent service10
- sandwich maker10
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
1
Worst Customer Service Ever
My experience at this restaurant was extremely disappointing due to the terrible customer service. I entered the establishment and stood there, completely ignored, while the sole employee was busy preparing food. Despite being the only customer, I received no greeting or acknowledgment.
The employee then went to the back, returned, and continued with their task without ever addressing me or asking how they could help. This was truly the worst customer service ever.
- customer service1
- acknowledgment1
Service Intent
- Quick Meal
2
Disappointing Sandwich Experience
My experience at this restaurant was a major disappointment. I spent $18 for a sandwich that was far from fresh. The lettuce was old and wilted, the cucumbers were mushy, and the avocado spread, which was supposed to be whole avocado, was brown and tasted old.
It was a significant letdown. I would advise against visiting this particular location.
- sandwich1
- lettuce1
- cucumbers1
Service Intent
- Regular Visit
Visit Type
- Dine-in
2
Credit Card Machine Issues Persist
I’ve tried eating here on three separate occasions, and it’s always the same. A specific employee, a thin guy covered in tattoos, consistently informs me that the credit card machine is down. This is never an issue with other employees.
I highly doubt the machine malfunctions this frequently; it seems more like this particular employee doesn’t want to work. It’s his loss, as I always tip 20%.
- credit card machine1
- employee1
2
Deceitful Coupon Practices
My experience was disappointing because the restaurant did not accept the coupons I received in the mail, even though they were for a location just three blocks away. I found this to be a deceitful business practice. While they benefit from the marketing and potential traffic generated by these coupons, they are failing to honor the promises made in their advertising.
- coupons1
- business practice1
- advertising1
What Subway offers
Dining options
- Catering
- Lunch
- Counter service
Service Options
- Dine-in
- Takeout
- Delivery
FAQs
What dining options are available at Subway in Eastlake?
At Subway in Eastlake, you can enjoy various dining options including catering services, lunch, and counter service for quick and efficient ordering.
How can I get my food from Subway on Eastlake Ave E?
Subway on Eastlake Ave E provides flexible service options, allowing you to dine-in, pick up your order via takeout, or have it delivered directly to you.
How does Subway generally perform according to customer reviews?
Subway receives an average Restaurant Score of 4.7 and a Customer Satisfaction of 40%. While Service (5.6) is often praised, Food (3.9) and Value (3.8) frequently fall short of expectations.
What do customers appreciate most about Subway?
Many customers highlight the staff for being friendly and fast, contributing to a positive service experience. The restaurant is also often noted for being clean and a convenient option for a quick meal.
What are the common complaints about Subway?
Frequent concerns include food quality, with mentions of unfresh ingredients like brown lettuce and mushy-cucumbers. Customers also express frustration over prices that don’t always reflect good value, and issues with national deals or coupons not being honored.