Highlights
- Great coffee
oChef » Dunkin – Orlando
Dunkin - Orlando
Photo from Dunkin
Dunkin at a glance
Orlando Rosemont
- ☕ Café
$$
Price per Person $11–$20
mentioned by 62 of the guests
#161 out of 163 places to eat in Orlando
#6 Café out of 7 in Orlando
Poor
3 out of 10
Food
Service
Ambience
Value
358
Reviews
15.9%
Satisfaction
Often praised
- Friendly staff
- Good coffee
- Tasty snacks
Frequently criticized
- Wrong orders
- Long waits
- Unclean environment
- High cost
The café Dunkin’ in Orlando’s vibrant Rosemont neighborhood is a go-to spot when you’re craving a quick pick-me-up. You’ll find it’s a casual and quiet place, perfect for grabbing a great coffee.
Whether you’re starting your day or need an afternoon boost, this Orlando cafe offers a welcoming atmosphere. It’s known for its excellent coffee, making it a local favorite for those on the move.
Overview: Introducting Dunkin
Dunkin presents a mixed picture, where some patrons find moments of genuine warmth and efficiency. Many appreciate the friendly demeanor of certain employees and the occasional great coffee or specific food items that hit the spot, making their quick stop a pleasant one.
However, the experience is often marred by significant inconsistencies. Issues with order accuracy and prolonged waiting times frequently surface, alongside concerns about the overall cleanliness and atmosphere.
The perceived value also appears to be a point of contention for many customers.
Poor
3
out of 10
358
Reviews
15.9%
Satisfaction
282
negative
19
neutral
57
positive
The overall sentiment for Dunkin indicates a challenging experience, reflected in a low Restaurant Score of 3. This score, based on a substantial 358 customer interactions, suggests that many aspects fall short of expectations. Customer satisfaction is also quite low at 15.9%, indicating a broad dissatisfaction among visitors.
Delving deeper, Service (2.7) and Value (1.4) are particular areas of concern, with numerous negative comments outweighing the positive ones. While Food (3.5) and Ambience (3.5) fare slightly better, they still register as poor, with 57 positive remarks struggling against 282 negative ones across all categories.
This highlights a need for significant operational improvements.
What people like
- Friendly, helpful employees
- Specific coffee drinks
- Select food items
What people don't like
- Inconsistent order accuracy
- Excessive waiting times
- Poor cleanliness, flies
- Questionable value
With a Recommendation Score of 2.9, it’s clear that Dunkin struggles to consistently deliver a positive experience. If you’re considering a visit, be prepared for potential inconsistencies in service and order accuracy, which are frequently mentioned issues.
While specific food items like French crullers or a well-made coffee might be a draw, the overall experience suggests that expectations should be tempered. It might be worth a try if convenience is paramount, but don’t expect a consistently smooth or satisfying visit.
Similar Restaurants in Orlando
- Café
7.3
out of 10
out of 10
418
72.2%
- $
- Lake Nona
- Food
- Service
- Ambience
- Café
7.2
out of 10
out of 10
470
71.5%
- $$
- Audubon Park
- Food
- Service
- Ambience
- Café
5
out of 10
out of 10
280
41.1%
- $
- Colonial Town Center
- Food
- Service
- Ambience
- Café
5
out of 10
out of 10
183
39.3%
- $$
- South Eola
- Food
- Service
- Ambience
- Café
3.1
out of 10
out of 10
490
16.3%
- $$
- Florida Center
- Food
- Service
- Ambience
- Café
2.9
out of 10
out of 10
350
15.4%
- $
- College Park
- Food
- Service
- Ambience
Verdict: Our expert take on Dunkin
Food (3.5 out of 10)
mentioned by 70% of the guests
While the overall food experience here scores a low 3.5 and customer satisfaction sits at a mere 18.5%, it's not entirely without its bright spots. Among 119 total comments, 22 positive remarks highlight some delicious items. Guests particularly enjoyed the avocado toast, satisfying Wake-Up Wrap, and fresh French crullers, with some praising the quality of signature coffee.
However, the majority of feedback, with 84 negative comments, points to significant issues. Common complaints revolve around incorrect coffee orders, disappointing donuts with insufficient icing, and even frozen omelette bites. There are also serious concerns about food quality, with mentions of old food and even food poisoning reported by customers.
Food
119
Reviews
18%
Satisfaction
84
negative
13
neutral
22
positive
Rating distribution
What people like
- Avocado toast great
- Wake-Up Wrap satisfying
- French crullers fresh
What people don't like
- Incorrect coffee orders
- Food quality issues
- Food poisoning reported
Often praised
- donutsThe donuts were the only thing that was correct and decent
- French crullersI love the French crullers they are the best to me
- CoffeeCoffee was great.
- LatteThe Latte are great if they make them right
- Wake-Up Wrap - Sausage Egg and CheeseMy experience at this restaurant was mixed. While the food was great, with a Recommended dish like the Wake-Up Wrap - Sausage Egg and Cheese receiving a perfect score, the service was notably slow. This seems to be typical for Dunkin's service, but it's still a point of improvement.
- avocado toastThe avocado toast was great
- coffee flavorsI can taste the actual coffee flavors
- coffeescoffees were made perfectly
- donutHowever, the chocolate frosting was visibly scraped off, and the donut was placed face down in a bag without a wrapper. While I still got my donut, I had to point out the petty behavior of the servers regarding food that customers order and pay for. Management needs to improve the service here, as it's no wonder there are so many negative reviews for this establishment.
- drinkthey didnt mess up on my drink so that was solid win
Frequently criticized
- coffeeabsolutely grotesque and unacceptable that we would spend over 30$ on coffee
- donutsThe only reason I frequent this location is its proximity, but I could drive to the next nearest one and back before being served here. To add insult to injury, after waiting in line, I received the wrong order – a bagel instead of the two donuts I purchased.
- drinksMy experience at this Dunkin' was fantastic, especially thanks to Brianna. I encountered an issue with one of my drinks, and Brianna went above and beyond to resolve it. I truly appreciate all that she did.
- bagelThe only reason I frequent this location is its proximity, but I could drive to the next nearest one and back before being served here. To add insult to injury, after waiting in line, I received the wrong order – a bagel instead of the two donuts I purchased.
- croissantlook like on my croissant, They put one slice of bacon broke it up so it look like More
- foodhesitant to even eat the food just by their attitude
- bagelsThe bagels were really hard too btw.
- drinkdrink from there and is not made the way is supposed to be
- food poisoningI took my daughter here and she got food poisoning. I thought it was from somewhere else, but I came here yesterday and I have food poisoning now. I don't think this location is clean.
- qualityNot only are they rude but are always out of everything, and I understand shortages happen, but seriously, every day? I’m glad I went through this experience, as it makes me realize you can’t compare the quality and good service offered by Starbucks to Dunkin' Donuts, especially this one where employees are just ratchet and don’t have an ounce of customer service in them.
If you're looking for a reliable and high-quality food experience, this might not be your best bet. While a few items receive praise, the overwhelming negative feedback, including serious quality and safety concerns, suggests you might want to look elsewhere for your meal.
Service (2.7 out of 10)
mentioned by 90% of the guests
While the overall picture isn't rosy, there are glimmers of hope! Some customers have experienced genuinely friendly staff and Great service, with shout-outs for being fast and friendly and offering a welcoming face. These 32 positive remarks show that when things go right, the team can be quite attentive and provide a pleasant experience.
However, the service aspect generally struggles, reflected in a poor score of 2.7 and a very low customer satisfaction of just 14.9%. With 178 negative remarks, many customers faced long wait times, rude staff with a bad attitude, and frequent issues with wrong order accuracy, indicating significant room for improvement in customer service.
Service
215
Reviews
14%
Satisfaction
178
negative
5
neutral
32
positive
Rating distribution
What people like
- Friendly, fast service
- Welcoming staff
- Attentive crew
What people don't like
- Long wait times
- Rude staff attitude
- Frequent wrong orders
Often praised
- serviceMs. Sarah makes the drive thru here enjoyable and a breeze!!
- customer serviceMy experience at the restaurant was very positive. The employees were very welcoming and provided great customer service. The store was very clean.
- employeesThe employees are always nice to me
- staffI enjoy the comfort of placing my order through the drive-thru, HOWEVER, I am so glad I went inside to order today. Yes, the staff is very friendly, BUT the flies weren't. There were 4 flies landing on the donuts, munchkins, and bagels.
- BriannaBrianna want above and beyond to correct the issue
- Great serviceGreat service
- MariahThe store was very clean. Specifically, Mariah was very helpful and friendly. I will be back again soon.
- MelissaI love Dunkin’ Donuts, and this location is especially great. Before heading into work, I appreciate a welcoming face, and Melissa is just that. She's a lovely girl who truly tries to make her clients happy.
- attentive the crewhow attentive the crew was inside
- care and attentionputting the care and attention into your work
Frequently criticized
- serviceMy experience at this restaurant has been consistently disappointing due to the brutal service.
- customer serviceMy experience at this restaurant was very negative. They never get my order right, and their customer service is horrible. If you don't want to work, please stay home.
- staffMy experience at this restaurant was far from pleasant. The staff seemed unfriendly, as if they disliked their jobs or didn't want to be there. Their attitude made me hesitant to even eat the food.
- orderWe received only HALF the order and Dunkin management said there was nothing they could do. I confirmed the store number off the receipt, but they couldn't even find the order. We had to work directly with GRUB HUB, who stated once the order was marked as handed to us, we couldn't get the food, but a refund.
- waiting timeThe drive-thru typically takes 2-5 minutes per car. Even going inside for a quicker option, I waited almost 25 minutes with only one person ahead of me. Despite being fully staffed, there's a noticeable lack of urgency from every employee, which is irritating.
- attitudethe attitude from the ladies behind the counter was not cheerful at all
- managementMy experience at this Dunkin' was absurd. The management is non-existent and the staff has the worst attitude possible. I asked for light ice and received a cup that was almost 3/4 full of ice.
- mobile orderPlaced a mobile order for 2 drinks and 3 food items, gave them plenty of time to prepare it before coming to pick it up.
- order accuracyWith the past crew members, you never saw lines; you were in and out. This place, the last three times I've come, has messed up my order. They gave my 6-year-old daughter coffee instead of sweet tea and always put the wrong items in the bag or forget to make the whole order.
- wait timeinsane wait time just to get my order taken
If you're looking for reliable and pleasant service, this spot might disappoint. With consistently reported issues like long waits and rude staff, it seems like a gamble, and you might be better off trying somewhere else for a smoother experience.
Ambience (3.5 out of 10)
mentioned by 15% of the guests
While the overall vibe for ambience is struggling, a few bright spots shine through! Some guests genuinely enjoyed the atmosphere and noted the store cleanliness. With 3 positive remarks, it seems a pleasant environment is possible, even if its not the norm.
However, the overall score for ambience sits at a poor 3.5, with customer satisfaction also quite low at 20%. Unfortunately, the majority of feedback, with 11 negative observations out of 15 total, points to significant issues. Many encountered doors locked or closed, making access difficult, and the lobby closed was a frequent complaint.
Beyond access, concerns about flies and general cleanliness' of the floor and machines were repeatedly mentioned, painting a picture of an uninviting space.
Ambience
15
Reviews
20%
Satisfaction
11
negative
1
neutral
3
positive
Rating distribution
What people like
- Clean store interior
- Enjoyable atmosphere
What people don't like
- Locked doors
- Closed lobby
- Unclean conditions
Often praised
- atmospherethe atmosphere was enjoyable
- store cleanlinessThe employees were very welcoming and provided great customer service. The store was very clean. Specifically, Mariah was very helpful and friendly.
Frequently criticized
- doors closedMy experience at this restaurant was quite disappointing. The doors are always closed most mornings, and the lack of motivation from the staff is evident. Waiting over 20 minutes in a drive-thru is plain out ridiculous.
- doors lockedthe doors where locked
- drive-thruDark and scary drive-thru
- experienceCosts just as much as Starbucks but the experience is way worse.
- fliesthe flies weren't. There were 4 flies landing on the donuts
- floor cleanlinessThe floor looks as it hasn’t been clean in days.
- front doorthe front door was locked at 7, when clearly the sign on the door says close at 8
- lobbyrelaxing in the lobby? Not at this place.
- lobby closedthe lobby is closed
- location cleanlinessI thought it was from somewhere else, but I came here yesterday and I have food poisoning now. I don't think this location is clean.
If youre looking for a comfortable and accessible dining space, you might want to reconsider. While a clean interior is occasionally noted, the frequent issues with locked doors, closed lobbies, and cleanliness concerns make it a risky bet for a pleasant experience. Its probably best to manage your expectations or opt for another spot if ambience is a priority.
Value (1.4 out of 10)
mentioned by 7% of the guests
When it comes to value, theres unfortunately no positive feedback to highlight from the 9 customer comments we looked at. It seems guests havent found anything noteworthy to praise regarding pricing or perceived worth. However, the sentiment around value is overwhelmingly negative, with a 1.4 score indicating a poor experience, and customer satisfaction sitting at a stark 0%.
Many guests expressed frustration over issues like not getting proper change back, feeling they were charging too much, and difficulties getting their money back. The price point is a significant concern, leading to a general feeling of not getting what they paid for.
Value
9
Reviews
0%
Satisfaction
9
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- Change issues
- Refund problems
Often praised
No positive aspects so far.
Frequently criticized
- break a 50.00they said they couldn’t break a 50.00
- change backdon't give change back like they say don't have one
- chargingtry charging me 1.70 for each stirrer napkin sugar packet and creamer
- full drinkcharging for the full drink
- full refundnot even the full refund on the gift cards
- money backI want all my money back
- one box of coffee$25.00 for ONE BOX OF COFFEE???
- priceI practically paid $3 for a medium cup when it should've been less that
- time and moneydon't waste time and money here
If youre looking for good value, this might not be the place for you. The consistent complaints about pricing and money-related issues suggest you could end up feeling overcharged and disappointed. Its probably best to manage your expectations or consider other options if budget is a key concern.
How are the prices at Dunkin?
You’re looking at roughly $14 per person – reported by 62 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is $14, a good chunk of guests actually spend in the $1–$10 range, making it quite accessible. Most prices cluster around the $1–$20 mark, with only a few venturing into higher spending.
Here’s a quick look at what guests spend per person, based on the latest 62 reviews.
How this Cafe’s value stacks up against similar spots in Orlando.
Overall, for a Cafe in Orlando, we think the pricing feels quite fair. It offers options for various budgets, making it a versatile spot for many diners.
Customer Reviews: what people think about Dunkin
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Slow Service, Uncaring Staff
My experience at this restaurant was disappointing due to the service. The workers seemed indifferent or lacked the efficiency to work at a reasonable pace. Furthermore, the management appeared unconcerned about these issues.
- workers2
- management2
Service Intent
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
1
Food Poisoning Concerns
I took my daughter here and she got food poisoning. I thought it was from somewhere else, but I came here yesterday and I have food poisoning now. I don't think this location is clean.
- food poisoning1
- location cleanliness2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
2
Disappointing Experience with Food and Service
My experience at this restaurant was quite disappointing. I had to ask for my coffee to be remade three times, and it still wasn't right. The mini bagels I ordered were served cold, and I didn't even receive the cream cheese I requested for my plain bagel.
I'm very disappointed with this location and the staff; it's clear that employees are not being trained correctly. I wasted both time and money on food that was simply gross. I hope they can improve.
- coffee2
- mini bagels2
- plain bagel with cream cheese1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Takeout
Wait Time
- Short (6–15 min.)
2
Disappointing Cafe Con Leche Portion
I purchased a medium cafe con leche and was extremely disappointed to find it was only half full once I got into my Uber. I’m super pissed 😤.
- cafe con leche2
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
2
Horrible Dunkin' Experience
This is genuinely the worse Dunkin' I’ve been to in Orlando. The customer service is horrible! This is my second time visiting, and both experiences were bad.
On both occasions, I was sent out the drive-through to wait for my food. I literally only ordered an egg and cheese and hashbrowns, which shouldn’t take 20 minutes to make, especially when I placed a mobile order. According to an employee named ‘Zaniya, ’ there was no manager or shift lead available.
She asked ‘Chrystal’ to speak with me instead, as I refused to leave without speaking to a manager. Chrystal was just as cold as Zaniya and stated she could only offer a refund and advised me to contact the app for any issues. The last time I visited, I was told to go inside and get my own lid because they gave me the wrong size cup.
That was a different employee, so clearly, someone needs to improve the hiring process.
- egg and cheese5
- hashbrowns5
- customer service1
- mobile order2
- wait for my food1
What Dunkin offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Drive-through
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Quiet
FAQs
What service and accessibility options does Dunkin' in Rosemont offer?
At Dunkin’ in Rosemont, you can enjoy various service options including drive-through, takeout, curbside pickup, dine-in, and delivery. The location is also fully accessible, featuring a wheelchair accessible entrance, parking lot, seating, and restroom for your convenience.
What kind of food and dining options are available at Dunkin' in Orlando?
Dunkin’ in Orlando offers a range of quick bites and, of course, great coffee. You can visit for breakfast, brunch, lunch, or even dinner, and they also have dessert options. It’s a good spot for late-night food too, catering to your cravings throughout the day.
What is the overall customer sentiment for Dunkin?
Dunkin currently holds a Restaurant Score of 3 and a Customer Satisfaction of 15.9%, indicating a generally poor customer experience. This is based on 358 customer interactions, with 57 positive and 282 negative remarks.
What are the main areas customers complain about at Dunkin?
Customers frequently express dissatisfaction with the Service (2.7), citing issues like long waiting times, order inaccuracies, and staff attitude. Value (1.4) is also a significant concern, with complaints about pricing and change issues. Additionally, Ambience (3.5) and Food (3.5) receive poor scores due to cleanliness issues, locked doors, and inconsistent food quality.
Are there any positive aspects of the Dunkin experience?
Despite the overall low scores, some customers have highlighted positive experiences with specific employees, praising their friendliness and helpfulness. Certain food items like French crullers, avocado toast, and specific coffee drinks have also received positive mentions when prepared correctly.