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Subway - Reviews
5401 St Clair Ave., 44103 Cleveland
All reviews at a glance
109
Reviews
49.5%
Satisfaction
51
negative
4
neutral
54
positive
What people say about Subway
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Service Intent
Visit Type
Price per Person
Meal Type
Wait Time
Noise Level
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Excellent Service and Cleanliness
My experience was great, served by 777 on 09/05. The staff member was nice, attentive and quick, handling everything so smoothly. Although I didn't have cash for a tip, she definitely deserved one.
The store is clean and tidy, and everyone there does a tremendous job.
- staff member10
- store9
- everyone there10
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
9
Great Food, Patient Staff!
My experience at the restaurant was wonderful. The staff was incredibly nice and patient, which I really appreciated as I can be quite needy. The cleanliness of the place was also noteworthy.
Everything I ate tasted great, and I will definitely be back.
- staff10
- cleanliness9
- everything tasted great10
Service Intent
- Regular Visit
Visit Type
- Dine-in
10
Friendly Service, Perfect Food!
My experience at this restaurant was excellent. The service provided by Roy was consistently super friendly and helpful. My food was always exactly how I like it.
It's a great place to eat!
- service10
- food10
- place9
Service Intent
- Regular Visit
Visit Type
- Takeout
9
Consistently Excellent Food and Service
My experience at this restaurant was excellent, as always. The food was outstanding, and the service was equally impressive. While I never eat in, I can only guess at the atmosphere, but based on my experiences, it's likely quite good.
The place does get busy, which is a testament to its popularity.
- food10
- service10
- atmosphere8
Service Intent
- Regular Visit
Visit Type
- Takeout
2
Disappointing Footlongs and Service
I purchased two footlongs, 'the beast' and 'the monster, ' expecting regular-sized sandwiches. However, upon opening them, I was shocked by their small size and lack of meat, especially considering I paid $12. 49 for one and over $11 for the other.
This is unusual as I've bought these sandwiches many times before without issue. Additionally, the staff at this East 55th and St Clair location struggled to communicate in English. I will not be returning to this location.
- footlongs2
- meat1
- price2
Service Intent
- Regular Visit
2
Rewards Not Honored at Subway
My experience at this Subway was frustrating because they would not honor my rewards. I was told I needed enough rewards to cover the entire bill, even though the app showed I had $8 available. This Subway will do anything to avoid using rewards, which is disappointing since I earned them by ordering here.
I will stick to my local Subway from now on.
- app6
- local subway8
- rewards2
- bill2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
8
Fast food with great food, okay service
My experience at this fast food restaurant was a mixed bag. The food was excellent, earning a perfect score. However, the service was not the friendliest.
While not outright rude, the "chubby white girl" working there was described as snippy. Given it's fast food, I didn't expect much more, but the service could be improved. The atmosphere was just okay.
Overall, the food quality is the standout here.
- food10
- service5
- atmosphere5
- snippy3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Fast and Friendly Service
My experience at this restaurant was quite positive. The service was quite fast on both occasions I visited, as it wasn't too busy. The employees were also friendly.
- service9
- employees9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Experience, Poor Communication
My experience at this restaurant was quite disappointing. Firstly, the staff taking orders did not fully understand English, which led to communication issues. There was also a plastic shield blocking the view of the meat being prepared, and the portion sizes were very small.
After overhearing the communication problems with the person in front of me, I should have left, but I decided to give it a chance. Unfortunately, the order was incorrect; the cheese was wrong, and the chicken was raw while the bacon was sliced like cheese. I expected the chicken to come in blocks, but it was shredded.
Despite being very hungry and eating it, I will never go back. I suggest the Saint Clair location improve by having at least two staff members who understand English and removing the shields that obstruct the view of the food preparation.
- English understanding1
- plastic shield2
- portion sizes2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
3
Food was fine, service was not.
My experience at this restaurant was mixed. The food was fine, but the service was disappointing. The Subways in this area NEVER honor coupons, and to add insult to injury, I couldn't even scan for points.
To make matters worse, the staff spoke to each other in another language instead of addressing me.
- food5
- coupons1
- scan for points1
- staff2
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