oChef » Wingstop – Cleveland » Wingstop – Cleveland – Reviews

Wingstop - Reviews

16902 Harvard Ave, 44128 Cleveland
All reviews at a glance
529

Reviews

15.1%

Satisfaction

437

negative

12

neutral

80

positive

What people say about Wingstop

Service Intent
  • Quick Meal
Service Type
  • Dine-in
Ali C.
Review date: 12/14/2025
2
Wings not sauced, disappointing experience
My experience at the restaurant was disappointing. I know I didn’t order dry rub, but for some reason my wings didn’t come tossed or sauced. It was lame 👎🏽 and everything was dry even though I literally paid for extra. Booo, get better staff or train better, it’s not hard.
  • wings2
  • extra2
  • staff1
Service Intent
  • Delivery
Service Type
  • Delivery
Wait Time
  • Long (31+ min.)
D'Ajanae S.
Review date: 11/13/2025
1
Ordered Food, Never Received It
I ordered my food around 12: 16 AM. The listed closing time is 2 AM, but it's now 1: 31 AM and I still haven't received my order. When I called, the line indicated the restaurant was closed. Furthermore, I have not received a refund to my card.
  • waiting time1
  • refund1
  • restaurant status1
Service Intent
  • Regular Visit
Service Type
  • Dine-in
jazzie M.
Review date: 10/23/2025
10
Excellent Service and Fresh Food!
My experience at this restaurant was fantastic! The store is always clean, and the staff are very nice and very well spoken. I consistently enjoy their always fresh food. The kitchen area was also super clean. Shout out to Kiya and Davon, they are the best! The night shift rocks! ❤️
  • store cleanliness10
  • staff10
  • food freshness10
Service Intent
  • Quick Meal
Slayer R.
Review date: 09/29/2025
8
Great Wings, One Service Issue
My experience at this wing stop was overwhelmingly positive, with great food and a fantastic atmosphere. The food was rated a perfect 5, and the atmosphere also received a 5. The service was equally impressive, scoring a 5. My only complaint is that they need to ensure a female staff member is available when requested.
  • food10
  • atmosphere10
  • service10
  • female staff member3
Price per Person
  • $11–$20
Service Intent
  • Quick Meal
Group Type
  • Solo Dinner
Group Size
  • Solo
Service Type
  • Takeout
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Shannon G.
Review date: 09/14/2025
2
Frustrating Pickup Experience
I placed an order for pickup through Wingstop and was initially told it would be ready in 15-20 minutes. Upon arrival, I was informed by a worker with an attitude that it would take another 15-20 minutes. I decided to wait inside, and the woman making orders called my name, stating she hadn't started it yet. I clarified that I was present and she could begin. It seemed like orders weren't prepared until customers arrived. The whole situation was too much, and I won't be wasting my time or money returning.
  • pickup order2
  • waiting time2
  • worker1
Price per Person
  • $11–$20
Service Intent
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Siddu N.
Review date: 09/01/2025
2
Terrible Direct Order Experience
My experience ordering directly from Wingstop was rough. I received my order 1. 5 hours after the estimated delivery time, which was unacceptable given my address is only 12 minutes away. The DoorDash driver waited over 12 minutes for my order instead of getting it sooner. The food arrived lukewarm at best. I had to call three times to get an update and received no discount for the trouble. The lack of order tracking through their app or website was also frustrating. I strongly advise against ordering directly from Wingstop, especially from this location. Believe the 2. 9 rating.
  • delivery time1
  • food2
  • order tracking2
Price per Person
  • $11–$20
Service Intent
  • Casual Outing
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Shawn T.
Review date: 07/29/2025
2
Terrible Service, Not Worth It
My experience at this restaurant was extremely disappointing due to the slow workers. I was promised a specific time but ended up waiting 30 minutes past it. It was not worth it, even if it were free. I will never again return.
  • workers1
  • waiting time1
  • worth it1
Service Intent
  • Food Exploration
Service Type
  • Dine-in
RR B. G.
Review date: 07/21/2025
1
Cashless Policy is a Dealbreaker
My experience was incredibly frustrating. I rode all the way over here on my motorcycle specifically to get food, only to be told that they don't take cash. Other customers were also being told the same thing. It would be much better if this policy was posted on the page to avoid wasting people's time. I will NEVER come back here and wouldn't dare spend a penny at a business that doesn't want my money.
  • cash1
  • policy1
  • time1
Price per Person
  • $11–$20
Service Intent
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Dawn B.
Review date: 07/10/2025
2
Terrible Food, Missing Items
I placed a delivery order and my experience was very disappointing. The food was terrible, and to make matters worse, I was missing items. Both the chicken and the fries were dry, hard as a rock, and clearly old. I wanted to return the order and have it redone, but I was unable to at the time.
  • delivery order2
  • food1
  • missing items1
Price per Person
  • $11–$20
Service Intent
  • Delivery
Group Type
  • Large Group
Group Size
  • Large Group
Service Type
  • Delivery
Noise Level
  • Moderate
Cooking &. C. W. C.
Review date: 07/04/2025
10
Extremely Fresh & Finger Licking Good!
I placed a really large order for delivery and everything was Extremely Fresh & Hitting! Everything was finger licking good! Everything was cooked to desired perfection from the Chicken to Fries to The Corns! I’m talking about finger looking Good! Shoutout to the Staff that was at work on July 3rd the closing crew! Yall did yall big one and everything was in the Bag!
  • Food Freshness10
  • Food Quality10
  • Food Perfection10

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