Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Orlando
Starbucks - Orlando
Photo from Starbucks
Starbucks at a glance
Orlando Colonial Town Center
- ☕ Café
$
Price per Person $1–$10
mentioned by 39 of the guests
#137 out of 163 places to eat in Orlando
#3 Café out of 7 in Orlando
Average
5 out of 10
Food
Service
Ambience
Value
280
Reviews
41.1%
Satisfaction
Often praised
Frequently criticized
The café Starbucks in Orlando’s Colonial Town Center is your go-to spot for a delightful break. You’ll find a cozy and casual atmosphere perfect for enjoying a quiet moment or catching up with friends.
Known for its great coffee, this popular cafe offers a welcoming environment where you can relax. Whether you’re starting your day with breakfast or grabbing a quick bite for lunch, you’ll appreciate the convenient location and friendly vibe.
Overview: Introducting Starbucks
Average
5
out of 10
280
Reviews
41.1%
Satisfaction
148
negative
17
neutral
115
positive
What people like
What people don't like
Similar Restaurants in Orlando
- Café
7.3
out of 10
out of 10
418
72.2%
- $
- Lake Nona
- Food
- Service
- Ambience
- Café
7.2
out of 10
out of 10
470
71.5%
- $$
- Audubon Park
- Food
- Service
- Ambience
- Café
5
out of 10
out of 10
183
39.3%
- $$
- South Eola
- Food
- Service
- Ambience
- Café
3.1
out of 10
out of 10
490
16.3%
- $$
- Florida Center
- Food
- Service
- Ambience
- Café
3
out of 10
out of 10
358
15.9%
- $$
- Rosemont
- Food
- Service
- Ambience
- Café
2.9
out of 10
out of 10
350
15.4%
- $
- College Park
- Food
- Service
- Ambience
Verdict: Our expert take on Starbucks
Food (4.6 out of 10)
mentioned by 63% of the guests
When it comes to the food and drinks, it's a bit of a mixed bag, with an average score of 4.6. Based on 79 customer remarks, many patrons find joy in the offerings, with 29 positive comments praising the `coffee` and `drinks`, highlighting the `variety` of flavors and textures. Specific mentions include delicious `Frappuccino`s and perfectly made custom `iced lattes`.
However, the overall customer satisfaction sits at a poor 36.7%, reflecting significant concerns. A substantial 44 negative comments point to issues like `burnt coffee flavor`, `watery` drinks, and general complaints about `low-quality products` and `food quality`, with some even receiving incorrect or incomplete orders.
Food
79
Reviews
36%
Satisfaction
44
negative
6
neutral
29
positive
Rating distribution
What people like
- Great coffee options
- Wide drink variety
- Custom drinks perfected
What people don't like
- Inconsistent drink quality
- Poor food quality
- Orders often incorrect
Often praised
- foodthis situation was whit me and 3 customers more, between I was at store
- coffeeWhen I asked her to wipe down my dirty outside table, she turned her back and said, "I will get to it when I am ready, " before going inside to check if I had placed an order. While she was polite and perfectly made my coffee, her initial attitude and lack of attention to the dirty table were disappointing. I believe she should be retrained by JESS.
- FoodFood:5
- FrappuccinoO melhor frapuccino!!!!!
- Iced Brown Sugar OatmealMy experience at the restaurant was great. Cheyene provided excellent customer service, and Nhan made the Iced Brown Sugar Oatmeal "unshaken" correctly. I really appreciate the excellent customer service.
- Irish cold brewIrish cold brew are delicious
- PSL with coconut milkordered my usual fall PSL with coconut milk.
- awesome cup of coffeean awesome cup of coffee
- coffee and treatsThe staff are incredibly personable and have personally gotten to know me. They are very positive, and I enjoy going in there to get my coffee and treats. ⭐⭐⭐⭐⭐
- different flavorI love the variety, the different flavors and textures. My favorite place.
Frequently criticized
- coffeeCame in when he wasn’t working—waited and waited and waited when I was the only person in line, trying to get coffee before work. Ended up late to work, no coffee. The one star is that the refund process did not take long.
- drinksThe drinks were not well made & im pretty sure some didn't have coconut milk as requested.
- drinkWhat is not okay is nearly 15 minutes to get your order and having no one working in the pickup area who could call out names. Another customer picked up my drink.
- Ice Americano decafCoffee tasted watery and not the same starbuck coffee
- Nitro Cold Brew with Cinnamon OatmilkCoffee tasted watery and not the same starbuck coffee
- Pike PlaceI came in to get a cup of coffee, and all that was available was Pike Place, their sorry excuse for a house blend. I asked if they would make me a pour-over, which is what I get at most Starbucks when they don't have a bold coffee brewed.
- Starbucks coffeenot the same starbuck coffee i paid and enjoyed all along
- Vanilla Sweet Cream Cold BrewMy experience was disappointing because I ordered a Vanilla Sweet Cream Cold Brew with additional things, but I received the coffee without the additions. I paid for the additions, and despite being clear about what I wanted when ordering, I received the complete opposite.
- additionsMy experience was disappointing because I ordered a Vanilla Sweet Cream Cold Brew with additional things, but I received the coffee without the additions. I paid for the additions, and despite being clear about what I wanted when ordering, I received the complete opposite.
- almond flavorno almond flavor
If youre considering a visit, know that while some find their `coffee` and `drinks` delightful, the overall experience can be inconsistent. With a poor customer satisfaction of 36.7%, you might encounter issues like `watery` drinks or `low-quality products`. Its a bit of a gamble, so manage your expectations.
Service (5.1 out of 10)
mentioned by 88% of the guests
Service here presents a bit of a mixed bag, with an average score of 5.1 and customer satisfaction sitting at a mixed 42.5%. Many customers rave about the staff's friendly demeanor and great attitude, highlighting employees who are truly customer service oriented and provide great service. People often mention the kindness and encouraging words from the team members, making for a pleasant surprise and quick lines.
However, based on 146 customer comments, with 62 positive and 80 negative observations, there are clear areas for improvement. Issues often arise with online orders and mobile pickup being slow, and some experiences point to understaffing leading to long waiting times. Instances of bad customer service, incorrect orders, and a lack of staff attention also contribute to a less-than-ideal experience for some.
Service
146
Reviews
42%
Satisfaction
80
negative
4
neutral
62
positive
Rating distribution
What people like
- Friendly, caring staff
- Great customer service
- Quick lines
What people don't like
- Slow mobile orders
- Understaffing issues
- Inconsistent service quality
Often praised
- staffLove this staff They personally gotten to know me there very personable very positive
- serviceincredibly friendly!! I stopped going to the one near my house and started coming to this one bc the service is wonderful
- customer serviceHer customer service was great as soon as we walked in
- employeesAll employees know of sign language
- BenBen was so thoughtful and you can tell he really cares about people.
- Starbucks employeesnicest Starbucks employees I've ever encountered
- excellent customer serviceCheyene provided excellent customer service
- AKThe level of customer service was outstanding! It's very clear that AK takes pride in serving his customers. He was kind, outgoing, and truly a great communicator.
- AshleAshle greeted my girlfriend and I with a big smile and very encouraging words!!
- Cheyenneespecially from Cheyenne, who was super friendly and kind
Frequently criticized
- customer serviceHorrible customer service !! As a strong supporter of this location I was stunned by the disrespect from the servers today
- staffthinks that I am stealing a drink I hold up the drink with my name on it and they then apologized.
- serviceDespite my attempts to explain in English that I wanted a double coffee with just a little milk, they pretended not to understand and brought me a cup full of milk. In the end, it was a terrible experience, in my opinion.
- waiting timeI have a friend who works here who was employee of the month because he’s excellent at what he does. Came in when he wasn’t working—waited and waited and waited when I was the only person in line, trying to get coffee before work. Ended up late to work, no coffee.
- managerthe "manager" said if I do not make my purchase IMMEDIATELY that I must leave immediately
- online ordersdon’t recognize that customers online orders as urgent
- JessJess took our order Jess was annoyed
- StarbucksStarbucks please do better
- Uber Eats serviceWhat's the point of getting. Uber eats if this is the service
- associatesassociates decided to talk about their schedules instead of acknowledging me
If youre looking for a place with genuinely friendly staff and dont mind potential waits, especially with mobile orders, you might find the service here acceptable. However, be prepared for a mixed experience, as consistency seems to be a challenge, particularly during busy periods or with online orders.
Ambience (5.9 out of 10)
mentioned by 40% of the guests
When it comes to the vibe, many guests absolutely adore the atmosphere, praising the lovely taste in music and the great location. With 23 positive remarks out of 46 total, it seems there's a lot to appreciate, especially the outdoor seating area and the clean space. The overall score for ambience sits at an average 5.9.
However, the customer satisfaction is a bit mixed at 50%, and some folks have pointed out a few snags. Concerns include the general atmosphere being too quiet or uncomfortable due to cold A/C, and issues with basic amenities like wifi and available seating. There were 16 negative comments highlighting these areas for improvement.
Ambience
46
Reviews
50%
Satisfaction
16
negative
7
neutral
23
positive
Rating distribution
What people like
- Great music selection
- Excellent location
- Inviting outdoor seating
What people don't like
- Poor restroom facilities
- No internet access
- Limited seating options
Often praised
- atmosphereThey make you feels like your visiting your bestie the minute you walk in the door.
- locationThis location is such a gem!!
- musicHowever for this location I never have to do that. I enjoy listening to the music that is played here and I get to discover new artists I've never heard from before and may have some how missed in the years :) Thank you everyone for the great work you all do.
- AtmosphereAtmosphere:5
- clientsmost of their clients come to this place because they use that language
- eveningsI like to go in the evenings (to avoid those crowds) and it’s always so chill and peaceful
- favorite placeI love the variety, the different flavors and textures. My favorite place. Dates.
- good energythey are making good energy for their store
- great locationmaking a great location
- inside decorbest inside decor of all
Frequently criticized
- atmosphereit was very quiet , no music at all. I felt like I was intruding
- A/CA/C is way too cold
- cleaning of equipmentCleaning of equipment was not thorough
- drive throughThis location doesn't even have a drive through
- entitled guestsstrange experiences I've gotten were from entitled guests
- facilitiesif I didn’t buy anything I absolutely cannot use their facilities
- hand soapMy experience at this restaurant was quite disappointing. There was no toilet paper and no hand soap, which are basic necessities. Furthermore, the prices were too expensive for what was offered, and there was no wifi available.
- inside seatingcan't sit inside and enjoy
- internet accessI am unable to sit inside and enjoy my coffee and use the internet. Since the start of the pandemic, this place has gone downhill drastically.
- overall experiencewent downhill drastically
If you're looking for a spot with good music and a nice location, especially outdoors, it might be worth a visit. Just be aware that some basic amenities like Wi-Fi and restroom upkeep might be a bit hit-or-miss, and seating can be limited.
Value (2.6 out of 10)
mentioned by 11% of the guests
When it comes to value, there's a lone voice mentioning normal Starbuck prices, suggesting some find the cost acceptable. However, this single positive is heavily outweighed by other feedback, contributing to a rather poor score of just 2.6 for value. Indeed, based on 8 negative comments out of 9 total, many customers feel things are too expensive and highlight upcharges for everything, even for basic requests like filling a cup.
This leads to a very low customer satisfaction of just 11.1%, indicating a strong feeling of getting low-quality products at high prices.
Value
9
Reviews
11%
Satisfaction
8
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Too expensive
- Constant upcharges
- Poor value
Often praised
- Starbuck pricesnormal Starbuck prices
Frequently criticized
- Paid for the additional thingsPaid for th additional things to be added
- charge $1.00charge $1.00 to fill to rim
- cup of brewed coffeeI will never come back to this location, which is sad because I've been here many, many times before. Oh well, I guess I'll just go somewhere else and spend $3 on a cup of brewed coffee. I would leave zero stars, but that option is not available.
- high priceslow-quality products at high prices
- purchasechild has to make a purchase in order to use the restroom
- too expensiveThere was no toilet paper and no hand soap, which are basic necessities. Furthermore, the prices were too expensive for what was offered, and there was no wifi available. The A/C was way too cold, making the atmosphere uncomfortable.
- upcharges for everythingthis is the only location that up charges for everything
- valuepaid $6 for a full cup of coffee, not 1/2 and 2 inches of whip cream
If youre weighing the cost, be prepared for a potentially disappointing experience. The frequent "upcharges for everything" and generally "high prices" mean you might pay more than expected for what you get. Its likely best to look elsewhere if value is a top priority for you.
How are the prices at Starbucks?
You’re looking at roughly $10 per person – reported by 39 diners. That puts it in the $1–$10 category. For a Cafe, it’s comfortably budget-friendly, leaning towards mid-range if you add a few extras.
While the average is $10, most guests spend within the $1–$10 range. But don’t be surprised if some diners opt for a bit more, with a good number spending in the $11–$20 bracket.
Here’s a quick look at what guests spend per person, based on the latest 39 reviews.
How this Cafe’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels very fair for a Cafe. It offers a great balance, allowing guests to enjoy an affordable meal or splurge a little for a more substantial treat.
Customer Reviews: what people think about Starbucks
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
2
Horrible Service and Unwelcoming Atmosphere
As a strong supporter of this location, I was stunned by the disrespect from the servers today at this Starbucks. I went in to utilize the facilities and get some food, and was immediately told that if I didn’t buy anything, I absolutely cannot use their facilities. This is definitely not welcoming, especially for mothers.
- customer service1
- servers1
- facilities1
Price per Person
- $21–$30
Service Intent
- Regular Visit
Group Type
- Family
Group Size
- Small Group
Service Type
- Takeout
2
Disappointing Restroom Policy
I was quite surprised when my daughter was told she needed to make a purchase to use the restroom. While she did end up making a purchase after her visit, the situation was uncomfortable. Rather than cause a scene, which was an option, and risk her having an accident, we will have to find another shop to patronize.
This is disappointing, as we have visited many Starbucks locations across the country. It's a sad day.
- restroom2
- purchase2
- shop3
Service Intent
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
3
Long Wait for Drinks, Mobile Orders Prioritized
My experience at this Starbucks was not good. I waited 15 to 20 minutes inside to place my order for three drinks, two of which were identical. When I received the first drink, I inquired about the delay for the other two.
I was informed that "Mobile orders come first and are the priority at this location. " This meant any mobile orders received while mine was being processed would be made and handed out before mine. I then had to wait an additional 6 to 8 minutes for my remaining two drinks.
- waiting time2
- mobile orders2
- drink order3
Service Intent
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Meal Type
- Breakfast
2
Spilled Drink Disaster at Drive-Thru
I'm usually not one to post reviews, and especially not negative ones, but what happened to me today because of a careless mistake was insane. I went to this drive-thru this morning with my fiance. As soon as we were handed my watered down Frappuccino, the lid wasn’t properly secured.
Unfortunately, we did not notice this. As soon as we drove off and I picked up my drink, it spilled everywhere – on top of me, my seat, and my floorboard. Honestly, it's ridiculous that they can't make sure a lid is properly secured to ensure stuff like this doesn't happen to people who are DRIVING.
- watered down Frappuccino2
- lid wasn’t properly secured1
- spilled everywhere1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
Slow Service and Disregarded Online Orders
My experience was marked by significant delays. I ordered my drink 25 minutes ago, and it took an additional 10 minutes after the app indicated it was ready to actually receive it. The staff seemed more engaged in personal conversations, treating it like a social event, rather than recognizing the urgency of online orders for customers needing to pick up their coffee and leave.
This Starbucks location demonstrates a clear lack of customer service.
- drink2
- waiting time1
- staff2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
Is there convenient parking available at Starbucks in Colonial Plaza Market Center?
Yes, you’ll find free street parking and a free parking lot at this Starbucks location. There’s usually plenty of parking available, making your visit hassle-free whether you’re stopping for a quick coffee or staying for a while.
What service options and accessibility features does Starbucks in Colonial Town Center offer?
This Starbucks provides various service options including outdoor seating, dine-in, takeout, and delivery. It’s also fully accessible with a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable experience for everyone.