Nona’s Urban Pizza - Reviews

My experience at this restaurant was a mixed bag. While the food showed potential and was rated highly, the overall experience was significantly let down by the service and safety concerns. The staff did not feel welcoming; they appeared serious, barely interacted with us, and gave the impression that we were an inconvenience. The lack of basic amenities like plates further contributed to a feeling of disorganization and unprofessionalism. The most alarming issue was the state of the dining area's furniture. Approximately 25% of the chairs were unstable or had missing parts, and one chair actually collapsed during our visit. This presents a serious safety hazard and a significant liability that needs immediate attention from management. The food itself has promise, but the poor service and critical safety issues overshadowed everything.

My experience at this restaurant was mixed. The pizza tasted pretty good, but it was very small and the toppings were extremely skimpy. I waited 50 minutes to get my food, which was understandable given it was a busy holiday weekend. However, the restaurant only has two ovens that cook one pizza at a time, which explains the wait. My biggest issue was that the amount of toppings did not match the photos online; I ordered three toppings but only received two. For such a small pizza, I expected more generosity with the toppings, which would still allow for profitability.

My experience at this restaurant was a mixed bag. The location in Lake Nona is great, offering a pleasant atmosphere with a score of 5. However, the food quality was a significant letdown, with a score of 1. The pizza topping was burnt, and the overall taste had a burnt flavor. The service also needs improvement, as indicated by a score of 3. It's a shame for this place given its potential.

I really wanted to love this place, especially as I always try to support my own community. However, the employees seemed uninterested and treated customers as if they didn't want to be there. The food was just okay; I ordered the Jibara pizza, but it lacked flavor and sauce. Overall, their customer service definitely needs improvement.

I went today and ordered a pizza, half Tripleta and half Domi. The pizza was delicious, with a crispy crust and a rich flavor. The waiting time was normal, and the atmosphere was pleasant. The only thing I will criticize is the customer service; when one works in attending and serving clients, they should be more courteous and helpful. Other than that, I have no complaints.

I don't know who the manager is or anything, as I asked for them and was ignored. I only wanted to give constructive criticism. The pizza was incredibly tough (good in Boricua dialect). Visually, the place looks great, but you kill the business with customer service. When the employees, who are the face of your business, lack empathy and don't know how to express themselves, it's a problem. The food took 1 hour and 10 minutes to come out, and we didn't even get our soda until after the pizza.

My experience at this restaurant was disappointing. While their marketing and videos looked amazing and made me really want to try their pizza, it turned out to be all looks and no taste. The crust had zero flavor, the cheese tasted fake, and the sauce was straight out of a can. Unfortunately, great promo videos can’t save bad pizza. I will definitely not be coming back.

My experience at Nonas Urban Pizza in Orlando was absolutely amazing! From the moment I walked in, the atmosphere was warm and welcoming, feeling modern yet cozy, which made it perfect for any occasion. The pizza is next-level, with fresh ingredients, a perfectly crispy crust, and flavor combinations that made every bite unforgettable. You can truly taste the quality and care that goes into their food. The staff was super friendly and attentive, ensuring I had everything I needed without ever feeling rushed. Whether dining in or grabbing takeout, the service was always top-notch. If you're in Orlando and craving incredible pizza, Nonas Urban Pizza is the spot. I 100% recommend it – you'll definitely be back for more! 🍕🔥

My experience at this restaurant was quite negative. I had to wait one hour for a pizza, and when it finally arrived, the cooking was bad. After our long wait, we were unable to eat because the restaurant was closing.

My experience at this restaurant was extremely disappointing due to the service. We arrived an hour before closing, and when our pizza was brought out, we were not provided with plates, cutlery, napkins, water, or refreshments. We had to approach the counter three separate times to request these basic dining essentials. For a sit-down experience, this lack of attention is unacceptable. While the food might have been fine, the poor service completely ruined the meal.