Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Nona’s Urban Pizza – Orlando
Nona’s Urban Pizza - Orlando
Photo from Nona’s Urban Pizza
Nona’s Urban Pizza at a glance
Orlando Narcoossee Groves
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 71 of the guests
#104 out of 163 places to eat in Orlando
#8 Pizzeria out of 14 in Orlando
Good
6.5 out of 10
Food
Service
Ambience
Value
357
Reviews
60.5%
Satisfaction
Often praised
- Delicious pizza
- Affordable prices
- Family friendly
Frequently criticized
- Inconsistent service
- Unkempt area
The restaurant Nona’s Urban Pizza in Orlando’s Narcoossee Groves neighborhood offers you a delightful pizzeria experience. You can enjoy a casual and trendy atmosphere, perfect for a quick bite or a relaxed dinner.
This spot provides flexible service options, including dine-in, takeout, and delivery, making it convenient for any occasion. Whether you are looking for lunch or dessert, you will find comfortable seating and a welcoming environment here.
Overview: Introducting Nona’s Urban Pizza
Nona’s Urban Pizza offers a compelling experience, particularly for those seeking flavorful pizza varieties. Many appreciate the diverse menu, with customers often highlighting the delicious taste and fresh ingredients.
It’s a spot where the culinary offerings generally leave a positive impression, making it a go-to for many pizza enthusiasts. However, the overall visit can be a mixed bag.
While the food often hits the mark, some guests have noted inconsistencies in the service experience. Issues like extended waiting times and staff attentiveness can sometimes detract from an otherwise enjoyable meal, suggesting room for operational refinement.
Good
6.5
out of 10
357
Reviews
60.5%
Satisfaction
125
negative
16
neutral
216
positive
Looking at the numbers, Nona’s Urban Pizza holds an overall Restaurant Score of 6.5, placing it in the average range. This is supported by a Customer Satisfaction rate of 60.5%, which also sits squarely in the mixed category.
These figures are drawn from a considerable 357 customer observations, with 216 positive remarks and 125 negative ones, giving us a solid foundation for these insights. Delving deeper, the Food (7.2) is clearly a strong point, consistently earning good marks for its quality and variety.
Value (7) also performs well, with many finding the prices fair and deals attractive. The Ambience (6.8) generally contributes positively to the experience, often described as cozy and family-friendly.
However, Service (4.6) stands out as an area needing attention, frequently receiving average scores due to concerns about staff engagement and efficiency.
What people like
- Delicious pizza varieties
- Affordable pricing
- Family-friendly atmosphere
What people don't like
- Inconsistent service
- Unkempt dining area
Nona’s Urban Pizza presents a clear case of strong culinary appeal balanced by operational challenges. With a Recommendation Score of 6.8, it suggests that while many find reasons to return, it might not be for everyone.
If you prioritize delicious pizza and good value in a casual setting, it’s certainly worth considering for your next meal. However, if prompt, seamless service and pristine dining conditions are paramount to your experience, you might find aspects of Nona’s Urban Pizza less consistent.
It’s a place where the food often shines, but patience for service might occasionally be required.
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Verdict: Our expert take on Nona’s Urban Pizza
Food (7.2 out of 10)
mentioned by 93% of the guests
When it comes to the food, there's a lot to love, with a solid 7.2 score indicating a good culinary experience. Many customers, making up 68.5% satisfaction, rave about the delicious pizza varieties like the chorizo pizza and tripleta pizza, often praising the crispy crust and fresh ingredients. With 135 positive remarks out of 197 total, it seems many find the flavors truly stand out.
However, not everyone is completely won over. Some of the 51 negative comments point to issues with pizza cooking and pizza quality, noting inconsistent results. Concerns about skimpy toppings and occasionally bland flavor also pop up, suggesting there might be some room for improvement in consistency and ingredient generosity.
Food
197
Reviews
68%
Satisfaction
51
negative
11
neutral
135
positive
Rating distribution
What people like
- Delicious pizza varieties
- Crispy crust
- Fresh ingredients
What people don't like
- Inconsistent cooking
- Skimpy toppings
- Poor ingredient quality
Often praised
- pizzaMy husband and I have eaten there 5 times in under 6 weeks—yes, it's that good! We've tried the Tripleta, Domi, Jíbara, Chama, Chorizo, and of course the classic cheese and pepperoni, and every single one has been absolutely delicious. We love it so much that every time we go, we bring friends along… and they end up falling in love with the pizza too!
- foodWe visited yesterday for the first time because we always passed by and decided to give it a chance. Honestly, the food was delicious. The only issue was the service… the staff seemed bored, but I understood.
- chorizo pizzaI visited with my boyfriend looking for the chorizo pizza and was delighted! I loved the pizza and the sampler was delicious. I will definitely be back soon.
- tripleta pizzaMy husband and I were curious to try the famous tripleta pizza promoted on Facebook! We were delighted with the great flavor and beautiful presentation of the pizza. The pizza prices are excellent ✨🍕✨
- Tripleta pizzaTo start, I ordered the garlic knots, which were indeed quite good—a classic done right. But the main event, the Tripleta pizza, was the real star. It was very good and certainly lived up to the hype I had built up in my mind.
- cheesethe sauce and the cheese had really good taste
- crispy crustWhat an incredible experience! The pizza was perfect: a crispy crust, the cheese was melted just the way I like it, and the ingredients were super fresh. The service was fast and friendly, and you can tell they care about every detail.
- garlic knotsthe garlic knots, which were indeed quite good
- pizzasHowever, this bad experience doesn't detract from the quality and flavor of the food. For me, the pizzas were a 20/10.
- calzonecalzone and they said it was one of the best
Frequently criticized
- pizzaWhen my husband inquired about our order, the staff was unaware of its status. Our pizza arrived 5-10 minutes later, appearing to be prepared in a rush: it was undercooked, saggy, and colorless, with barely done dough. The only redeeming quality was the delicious meat.
- calzoneThat's when she looked at us and said that it was probably mine. Two minutes later, the waitress came and told me that my calzone was made incorrectly and they were going to remake it… when someone else was literally eating it right in front of me! Honestly, that's unacceptable.
- cheeseWhile their marketing and videos looked amazing and made me really want to try their pizza, it turned out to be all looks and no taste. The crust had zero flavor, the cheese tasted fake, and the sauce was straight out of a can. Unfortunately, great promo videos can’t save bad pizza.
- crustWhile their marketing and videos looked amazing and made me really want to try their pizza, it turned out to be all looks and no taste. The crust had zero flavor, the cheese tasted fake, and the sauce was straight out of a can. Unfortunately, great promo videos can’t save bad pizza.
- doughThe dough was a little too soft
- sauceWhile their marketing and videos looked amazing and made me really want to try their pizza, it turned out to be all looks and no taste. The crust had zero flavor, the cheese tasted fake, and the sauce was straight out of a can. Unfortunately, great promo videos can’t save bad pizza.
- Jibara pizzai wish it had more flavor and sauce
- XL pizzaFor an XL pizza it wasn't that large
- breadbread need to be cooked little bit more was too soft
- burnt flavorTaste had a burnt flavor
Overall, if you're looking for unique and flavorful pizza options, especially the specialty ones, this spot is definitely worth a try. Just be aware that some experiences mention inconsistencies in cooking and topping generosity, so keep your expectations balanced.
Service (4.6 out of 10)
mentioned by 70% of the guests
While the overall customer satisfaction for service sits at a 36% (which is poor), there are bright spots! Many guests praise the staff and customer service, highlighting how friendly and attentive employees like Eric and Mia made their experience wonderful. Some even noted the service was fast and delivered in a timely manner, contributing to a great visit, as seen in 32 positive remarks.
However, the service aspect also faces significant challenges, reflected in an average score of 4.6. A substantial 55 negative comments frequently mention excessive waiting time for orders and tables, issues with staff professionalism, and general dissatisfaction with the customer service. Some even reported problems with cashiers and being charged incorrectly, indicating a need for improvement.
Service
89
Reviews
36%
Satisfaction
55
negative
2
neutral
32
positive
Rating distribution
What people like
- Friendly, attentive staff
- Excellent customer service
What people don't like
- Very slow service
- Unprofessional staff
- Poor customer service
Often praised
- serviceMy experience at this restaurant was wonderful! The place is super cozy and the service was very good. What I liked most were the pizzas; they are divine!
- staffthe staff very friendly and willing to help
- customer serviceGreat customer service as soon I walk to place my order
- EliEli working the dining area was top tier on customer service
- EricEven better than the food (which is the reason for our visit) was the excellent service from Eric. We will definitely visit again soon and hope Eric will serve us again. Thank you!
- MiaMia keep that great customer service and great personality
- employeesAll the employees are friendly
- experienceit was a great experience
- tableWe went to Nona's specifically for the chorizo pizza🍕. Even though the place was packed when we visited, we got a table quickly. We ordered the tostones with melted cheese and chorizo (appetizer), the chorizo pizza, the jibara pizza, and drinks.
- timely mannerin a timely manner
Frequently criticized
- serviceI asked for my refund and left. I know mistakes happen, but if I'm waiting over 30 minutes while hungry and then they lie to my face, that's very unprofessional.
- staffI seemed a bit lost, unsure if I should wait for a table or order at the counter and then sit down, but no one offered assistance. I reiterate, there was plenty of staff doing nothing, and no one was cleaning. They were talking and joking while the tables remained dirty; I had to ask for a cloth to clean my own.
- customer servicethe customer service, when one works in attending and serving clients should be more cortes y servicial
- waiting timetook one hour to receive order
- employeesthe employees look like they don’t want to be there and they treat you like it
- wait timeI asked for my refund and left. I know mistakes happen, but if I'm waiting over 30 minutes while hungry and then they lie to my face, that's very unprofessional.
- ServiceThey offered to make it but it was Friday night 9:30 so we just took it
- apologyNot even an apology I got
- asking for a tipwhy are you asking for a tip
- basic dining essentialsask for basic dining essentials
If youre considering a visit, be aware that service can be a mixed bag. While some guests rave about friendly staff, others report significant delays and inconsistent customer care. It might be worth a try if youre not in a rush, but manage your expectations.
Ambience (6.8 out of 10)
mentioned by 51% of the guests
When it comes to the atmosphere, this spot gets a pretty good score of 6.8, with a mixed customer satisfaction rating of 68.9%. Many guests, based on 42 positive remarks, really appreciate the great location and ample parking, often noting it's a very kid-friendly place with a lively vibe. The cleanliness and comfortable seating also frequently earn praise, making it a pleasant environment for family time.
However, not everyone is thrilled, with 16 negative comments pointing out some areas for improvement. Some found the tables to be dirty, and the overall noise level could be overwhelming, making conversation difficult. There were also concerns about limited seating and the condition of some chairs and tables, suggesting a need for better maintenance.
Ambience
61
Reviews
68%
Satisfaction
16
negative
3
neutral
42
positive
Rating distribution
What people like
- Great location
- Kid-friendly atmosphere
- Lively, cozy vibe
What people don't like
- Dirty tables/floor
- Excessive noise
- Limited/unstable seating
Often praised
- atmosphereMy experience at this restaurant was wonderful! The place is super cozy and the service was very good. What I liked most were the pizzas; they are divine!
- placeFriendly place, great to come with kids
- environmentthe environment was great that I decided to eat there
- locationGreat location in Lake Nona
- parkingThe food was fresh and the taste was good, but the bread needed to be cooked a little more as it was too soft. The location is pretty good with lot of parking available. Service was rated 5, Atmosphere 4, and Food 3.
- TVsThe TVs are great
- cleanlinessEverything was clean
- dining areathe dining area was nice and played good music
- facilitiesThe facilities are comfortable
- family timeThis is one of the best restaurants for family time. You must try the famous chorizo pizza!
Frequently criticized
- seatingWe tried the tripleta and Domi, and they were beyond our expectations. While I wish they had more seating, the dining area was nice and played good music. Eli, who was working the dining area, provided top-tier customer service!
- Connect 4 piecesWhile waiting for my food, they had Connect 4 games available. There were about four sets set up, and all the pieces looked disgusting, as if they had not been cleaned.
- atmospherethe atmosphere, which was rated a low 2/5
- chairsAround 25% of the chairs are unstable or missing pieces
- chairs and tablesthe condition of the chairs and tables
- clean the placeHere's a tip, clean the place
- cleaningI seemed a bit lost, unsure if I should wait for a table or order at the counter and then sit down, but no one offered assistance. I reiterate, there was plenty of staff doing nothing, and no one was cleaning. They were talking and joking while the tables remained dirty; I had to ask for a cloth to clean my own.
- conversationcouldn't hold a conversation with my family
- floorThey were talking and joking while the tables remained dirty; I had to ask for a cloth to clean my own. The floor was extremely dirty with straws, plastic cutlery, and food, and there was a bad smell, as if the indoor trash can wasn't being washed. However, this bad experience doesn't detract from the quality and flavor of the food.
- lower the volumelower the volume a little
If youre looking for a lively, family-friendly spot with good parking and a generally positive vibe, this place is worth checking out. Just be prepared that it can get a bit noisy, and some areas might need a quick tidy-up, especially if youre sensitive to cleanliness or need a quiet conversation.
Value (7 out of 10)
mentioned by 12% of the guests
When it comes to value, this spot generally hits the mark! With a solid score of 7, indicating a good experience, and a customer satisfaction rate of 70%, which is also good, many diners are finding the prices, especially for pizza prices, to be quite appealing. Folks are raving about the deals and overall great value, with 7 positive remarks out of 10 total observations.
However, not everyone is convinced. While the positive feedback is strong, 3 observations point to some concerns regarding the prices and total cost. Some feel that despite the hype, the quality doesn't always justify the expense, suggesting that the overall price point can sometimes be a bit steep for what you get.
Value
10
Reviews
70%
Satisfaction
3
negative
0
neutral
7
positive
Rating distribution
What people like
- Great deals available
- Affordable pizza prices
- Excellent overall value
What people don't like
- High total cost
- Prices not justified
Often praised
- pricestheir prices are super affordable
- dealsthey have awesome deals!!!!!!!!
- pizza pricesprices of the pizzas are buenísimos
- valueTheir prices are super affordable, and if you can’t decide on just one flavor, you can do half and half at no extra cost. Great taste, great value, and a great vibe, highly recommend it! 🍕🔥
Frequently criticized
- priceNot cheap, $40+ dollars for one pizza and a pasta
- pricesTo be completely honest, given all the hype, the experience was quite disappointing. The quality of the pizza and the ingredients were far below acceptable, especially considering the prices. I ended up buying a family size pizza that came with an extra large piece, which looked more like a large size.
- total costNot certainly not worth the 48.00 total cost
If youre looking for good deals and affordable pizza, this place is definitely worth checking out, as many find the value to be excellent. Just be mindful that a few customers felt the overall cost didnt quite match the experience, so manage your expectations on quality versus price.
How are the prices at Nona’s Urban Pizza?
You’re looking at roughly 22 per person – reported by 71 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average lands at 22, the pricing isn’t all clustered there. We see a good mix, with a significant number of diners spending in the $11–$20 range, suggesting plenty of budget-friendly options. But there are also guests who opt for more, showing a nice spread of choices.
Here’s a quick look at what guests spend per person, based on the latest 71 reviews.
How this Pizzeria stacks up against similar spots in Orlando when it comes to value for money.
Overall, we think the pricing here feels pretty fair for a Pizzeria in Orlando. You can definitely find good value, and there are options for those looking to spend a little more too.
Customer Reviews: what people think about Nona’s Urban Pizza
Visit Type
- Food Exploration
Service Type
- Dine-in
5
Food Potential Marred by Service and Safety
My experience at this restaurant was a mixed bag. While the food showed potential and was rated highly, the overall experience was significantly let down by the service and safety concerns. The staff did not feel welcoming; they appeared serious, barely interacted with us, and gave the impression that we were an inconvenience.
The lack of basic amenities like plates further contributed to a feeling of disorganization and unprofessionalism. The most alarming issue was the state of the dining area's furniture. Approximately 25% of the chairs were unstable or had missing parts, and one chair actually collapsed during our visit.
This presents a serious safety hazard and a significant liability that needs immediate attention from management. The food itself has promise, but the poor service and critical safety issues overshadowed everything.
- food10
- service2
- staff2
- plates2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
5
Small Pizza, Skimpy Toppings, Long Wait
My experience at this restaurant was mixed. The pizza tasted pretty good, but it was very small and the toppings were extremely skimpy. I waited 50 minutes to get my food, which was understandable given it was a busy holiday weekend.
However, the restaurant only has two ovens that cook one pizza at a time, which explains the wait. My biggest issue was that the amount of toppings did not match the photos online; I ordered three toppings but only received two. For such a small pizza, I expected more generosity with the toppings, which would still allow for profitability.
- pizza taste7
- pizza size2
- toppings2
- wait time3
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
3
Great Location, Poor Food & Service
My experience at this restaurant was a mixed bag. The location in Lake Nona is great, offering a pleasant atmosphere with a score of 5. However, the food quality was a significant letdown, with a score of 1.
The pizza topping was burnt, and the overall taste had a burnt flavor. The service also needs improvement, as indicated by a score of 3. It's a shame for this place given its potential.
- location9
- atmosphere5
- service3
- pizza topping2
- burnt flavor1
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
3
Disappointing Service, Bland Food
I really wanted to love this place, especially as I always try to support my own community. However, the employees seemed uninterested and treated customers as if they didn't want to be there. The food was just okay; I ordered the Jibara pizza, but it lacked flavor and sauce.
Overall, their customer service definitely needs improvement.
- food5
- employees2
- Jibara pizza3
- customer service2
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
7
Delicious Pizza, Service Needs Improvement
I went today and ordered a pizza, half Tripleta and half Domi. The pizza was delicious, with a crispy crust and a rich flavor. The waiting time was normal, and the atmosphere was pleasant.
The only thing I will criticize is the customer service; when one works in attending and serving clients, they should be more courteous and helpful. Other than that, I have no complaints.
- pizza9
- crispy crust9
- rich flavor9
- customer service3
What Nona’s Urban Pizza offers
Crowd
- Family-friendly
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Small plates
- Quick bite
Dining options
- Counter service
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Trendy
FAQs
What parking options are available when you visit Nona’s Urban Pizza?
When you visit Nona’s Urban Pizza, you will find convenient parking solutions. There is free street parking available, along with a free parking lot. Typically, you can expect to find plenty of parking spaces, making your visit hassle-free.
Is Nona’s Urban Pizza accessible for guests with mobility needs?
Yes, Nona’s Urban Pizza is designed to be fully accessible. You will find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable experience for all guests. The venue prioritizes ease of access for everyone.
What is the overall experience like at Nona's Urban Pizza?
Nona’s Urban Pizza holds a 6.5 overall score. While Food (7.2), Value (7), and Ambience (6.8) generally receive positive remarks, Service (4.6) often falls short.
What kind of pizza can I expect at Nona's Urban Pizza?
Customers frequently praise the diverse pizza selection, highlighting options like the Tripleta, Jíbara, and Chorizo pizzas for their delicious flavors and fresh ingredients. Many appreciate the crispy crust and well-melted cheese.
Are there any common issues to be aware of at Nona's Urban Pizza?
Some visitors have noted issues with inconsistent service, including long waiting times and staff appearing disengaged. There have also been comments about the cleanliness of the dining area and unstable seating.