Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Wingstop – San Diego
Wingstop - San Diego
Photo from Wingstop
Wingstop at a glance
San Diego Midway District
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 66 of the guests
#750 out of 755 places to eat in San Diego
#8 Chicken Restaurant out of 8 in San Diego
Poor
2.9 out of 10
Food
Service
Ambience
Value
480
Reviews
17.3%
Satisfaction
Often praised
- Delicious wings
- Good service
- Nice atmosphere
Frequently criticized
- Poor value
- Uncleanliness
- Long waits
The restaurant Wingstop in San Diego’s vibrant Midway District is your go-to spot for a satisfying chicken meal. You’ll find a casual atmosphere perfect for a quick bite, whether you’re grabbing lunch or dinner.
With convenient service options like no-contact delivery, takeout, and dine-in, you can enjoy their offerings however you prefer. It’s a great choice for a relaxed meal.
Overview: Introducting Wingstop
Wingstop offers a mixed experience, where the focus often lands on its core product. Many appreciate the wings themselves, often described as hot and delicious, with some specific flavor combinations standing out.
However, the overall value for money can be a point of contention for some diners. While the service frequently receives praise for its speed and friendly staff, there are notable concerns regarding order accuracy and wait times.
The ambience also presents a varied picture, with some finding it pleasant, while others report issues with cleanliness.
Poor
2.9
out of 10
480
Reviews
17.3%
Satisfaction
377
negative
20
neutral
83
positive
Wingstop currently holds a Restaurant Score of 2.9, placing it in the lower range, and its Customer Satisfaction stands at a modest 17.3%. This indicates that a significant portion of diners leave feeling underwhelmed.
These figures are drawn from a substantial pool of 480 customer opinions, with 83 positive remarks contrasting sharply with 377 negative ones. Looking closer at specific aspects, the Food (3.7) is the strongest point, though still moderate.
However, Service (2.6) and Ambience (1.7) fall into the lower end of the spectrum, often cited for issues like long waits or cleanliness. The most challenging area appears to be Value (1.6), where many customers feel the cost doesn’t align with the experience.
What people like
- Delicious, hot wings
- Friendly, fast service
- Nice atmosphere
What people don't like
- Poor value for money
- Unclean restaurant environment
- Long waits, order issues
With a Recommendation Score of 3, Wingstop presents a challenging proposition. While the core product, the wings, can be satisfying, the overall experience is often hampered by significant drawbacks.
Consider your priorities before visiting. If you’re solely focused on getting some decent wings and are prepared for potential issues with service, cleanliness, or value, it might suffice.
However, for a consistently pleasant dining experience with good overall value, you might find other options more rewarding.
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Verdict: Our expert take on Wingstop
Food (3.7 out of 10)
mentioned by 66% of the guests
Out of 160 customer remarks, 41 offered some praise for the food. While the overall score sits at a 3.7 (poor) and customer satisfaction is a low 25.6%, some diners found delicious, hot wings, especially the lemon pepper and garlic flavors. Well-done fries, fresh veggie sticks, and the Louisiana rub or Hickory smoked BBQ also earned positive mentions.
However, a significant 104 negative comments highlight major concerns. Many reported soggy, burnt, or undercooked wings and fries, often lacking flavor or swimming in oil. Issues like unsanitary prep, missing items, and even finding hair or feathers in the food were unfortunately common, leading to much disappointment.
Food
160
Reviews
25%
Satisfaction
104
negative
15
neutral
41
positive
Rating distribution
What people like
- Delicious hot wings
- Variety of fries
- Fresh veggie sticks
What people don't like
- Unsanitary food prep
- Undercooked or burnt
- Hair or feathers
Often praised
- foodThe food was everything you should expect
- friesOne thing that did stand out was the variety of fries offered at no additional cost. While I've only had the fries a few times and wasn't particularly impressed, you do get plenty of them.
- wingsMy wings were hot, delicious
- WingsI know what I expect when I go to wing stop
- FoodFood is excellent
- Hickory smoked BBQThe Louisiana rub and the Hickory smoked BBQ are a great combo!
- Louisiana rubThe Louisiana rub and the Hickory smoked BBQ are a great combo!
- deliciousMy wings were hot, delicious
- food freshnessMy experience tonight was marked by really great service. It was fast, fresh, and friendly. This was very refreshing compared to my visit a year ago.
- free browniesDid get free brownies once
Frequently criticized
- foodService sucks. I understand being short-staffed or busy but an hour and 15 minutes after the food was supposed to be ready and still not having food is crazy. Especially considering I placed that order this morning to ensure it would get completed.
- wingscouple of our wings are literally the size of half my thumb
- friesMy experience at this restaurant was incredibly frustrating. On our first order, they forgot our fries, and despite assurances from the manager, Wanda, that we'd be refunded, the refund never materialized. This was a red flag.
- boneless wingseight boneless wings... eight dinky chicken nuggets
- chicken wingsChicken wings aren't big and soft enough.
- french friesThese "boneless wings" were about half the size they used to be and were not filling at all. For $17, I received 8 chicken nuggets and a basket of limp, brown french fries that I suspect were from the previous night. This suspicion is based on the fact that I was the second customer in the store at 10: 30 am, and the fries should have been completely fresh at that time.
- icethere’s no ice in the soda machine
- 10-piece wingsone of our 10-pieces was missing
- Buffalo boneless wingsthey gave me Buffalo boneless wings
- Cajun meal dealmade my Cajun meal deal sloppy
Given the 3.7 score and 25.6% customer satisfaction, the food here is a real gamble. While some find delicious wings and fries, the high number of complaints about quality, hygiene, and accuracy means you might be disappointed. Proceed with caution if you decide to try it.
Service (2.6 out of 10)
mentioned by 90% of the guests
Out of 267 pieces of feedback, 40 highlighted positive aspects of the service. Guests appreciated the friendly staff and quick service, often noting the customer service and employees with a smile made their experience worthwhile. Some even praised specific managers for being patient and helpful.
However, the overall picture for service is quite different, with a 2.6 score indicating a poor experience and customer satisfaction at a low 15%. A significant 223 opinions pointed to issues like long wait times, rude staff, and general poor customer service. Many also reported problems with order accuracy and slow service speed.
Service
267
Reviews
15%
Satisfaction
223
negative
4
neutral
40
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Helpful managers
What people don't like
- Long wait times
- Rude staff
- Poor order accuracy
Often praised
- staffThe positives were the friendly staff and the fact that the food was prepared in under 15 minutes. However, we absolutely did not like the food itself.
- customer serviceHer customer service was AMAZING
- serviceSO delicious and fast service!
- General managerSpencer has a dope personality and his humor makes your experience worthwhile. Awesome General manager as well. Would definitely go back just for the customer service alone.
- ManagerThe Manager has been really friendly and patient with us
- ServiceI'll definitely be back for sure. The food is excellent, and the service was great with a smile. The atmosphere is nice too.
- Wandaespecially Wanda. I needed to make a small adjustment to my order when I arrived and she was quick to remedy the situation.
- cashiersall the cooking team and cashiers thank you
- cooking teamall the cooking team and cashiers thank you
- customer requestWanda made sure that the customer was happy with the order
Frequently criticized
- waiting timeMy experience at this restaurant was quite negative, primarily due to the takeout service. I was hungry when I arrived, but my order took nearly 45 minutes. This was my first visit, and I can confidently say I won't be returning.
- serviceMy experience at this restaurant was a mixed bag. While the food was still good, it couldn't compensate for the lousy service and bad attitude I encountered. The Point Loma location seems to have high turnover, suggesting potential issues with pay and working conditions, yet this shouldn't translate into hate towards customers.
- staffStaff appears uninterested in working; slow, unmotivated, no smiles, no professionalism.
- customer serviceShe passed the phone to the general manager who was very short over the phone as well. Customer service here sucks. Service sucks.
- orderI was unable to leave my vehicle, but they refused to bring my order out to the car, even though I was parked right outside the door. Furthermore, when I asked someone walking into the store to grab it for me, they refused to give it to them as well. This lack of accommodation and refusal to assist was a significant issue.
- wait timeAfter 10 minutes, then 20 minutes, it was finally 33 minutes past my scheduled pickup time when a bag, which I noticed had been untouched throughout my wait, had one last box added and was given to me. If I had ordered at that moment, I would understand the wait time. However, having ordered 7 hours in advance, it shouldn't have taken that long to notice my order and then have me waiting an additional 33 minutes for a *scheduled* order.
- online orderFor the 2nd time in 2 weeks, another San Diego Wingstop online order was an epic fail. This experience highlights a recurring issue with their online ordering system, leading to significant disappointment.
- order accuracymissed one of my orders, but charged me
- waitAfter hanging up, I tried calling back twice, but there was no answer. Every time I order from here, the wait is so long!
- refundThe food was good until I found hair in the ranch… literally a short black wavy hair… now I won’t be getting wingstop for a while now that was gross. And currently waiting on my refund.
Given the overwhelmingly negative feedback, with a very low score and satisfaction, the service here is a major gamble. While some individual staff members shine, be prepared for potentially long waits, rude interactions, and order mistakes. You might want to try your luck elsewhere for a smoother experience.
Ambience (1.7 out of 10)
mentioned by 24% of the guests
A couple of guests did find some positive Atmosphere and vibes, with one even calling them pretty awesome! These 2 positive remarks, out of 43 total, show a glimmer of potential. However, the overall ambience score is a poor 1.7, suggesting these experiences are quite rare.
On the flip side, the vast majority of feedback, with 40 negative comments, paints a stark picture. Many described the place as dirty and filthy, with frequent mentions of bad smell and general uncleanliness. This aligns with the very low customer satisfaction of 4.7%, indicating significant room for improvement in hygiene and overall presentation.
Ambience
43
Reviews
4%
Satisfaction
40
negative
1
neutral
2
positive
Rating distribution
What people like
What people don't like
- Filthy conditions
- Pest infestation
- Unpleasant odors
Often praised
- Atmospherenice little atmosphere
- vibesyour vibes is pretty awesome
Frequently criticized
- placeAdditionally, some of our wings were incredibly small, barely the size of half my thumb, and counted as a whole wing. The place was also disgusting. This was not fast food, and it wasn't even worth the excessive wait.
- atmospherethe atmosphere was not good
- restaurantThe restaurant was filthy.
- AtmosphereAtmosphere:1
- Place was filthyPlace was filthy
- bad smellrestaurant had a bad smell
- bathroomsThe bathrooms are absolutely disgusting
- cashier counterCashier counter has a layer of oil/grime visible.
- cleaningtells a lot about cleaning in the restaurant
- cleaning crewHire more and new people. This place needs a new cleaning crew and new employees. Inside the kitchen, one of the employees wasn’t even wearing a hat or gloves.
If a clean and pleasant environment is high on your list, you might want to reconsider. The overwhelming feedback points to significant issues with cleanliness and hygiene, making it a potentially disappointing visit for those sensitive to such conditions.
Value (1.6 out of 10)
mentioned by 9% of the guests
When it comes to value, it seems theres not much to cheer about here. Based on 10 customer remarks, there were no positive sentiments regarding how much bang for your buck you get. Its clear that customers didnt find anything worth praising in this area.
On the flip side, the feedback paints a pretty clear picture: the value here is considered quite poor, with a score of just 1.6 and a customer satisfaction of 0%. Many felt the `price` and `cost` were too high, leading to comments about it being a `waste of money` and concerns about getting a `refund` for unsatisfactory experiences. It definitely sounds like the pricing doesnt match the offering.
Value
10
Reviews
0%
Satisfaction
10
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- Poor value
- No refunds
Often praised
No positive aspects so far.
Frequently criticized
- priceel precio muy elevado para lo que se ofrece
- refundasked for a refund which has to this day not been credited
- costWe spent $50 and it wasn’t worth it at all
- moneywouldn't return my money
- order costMy order was $97--that's way too expensive
- price or qualitytook so long that don’t worth the price or quality
- waste of moneya waste of money and time.
If getting good value for your money is a top priority, you might want to think twice before visiting. The overwhelming sentiment suggests that the prices are steep and the overall experience doesn't justify the cost, making it a potential disappointment.
How are the prices at Wingstop?
You’re looking at roughly $27 per person – reported by 66 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, we see a nice mix! While the average is $27, a significant number of guests find options in the $11–$20 range, showing there are plenty of wallet-friendly choices alongside the mid-range meals.
Here’s a quick look at what guests spend per person, based on the latest 66 reviews.
How this restaurant’s value stacks up against similar spots in San Diego.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant. With options spanning from more budget-friendly to comfortable mid-range, there’s likely something delicious for everyone.
Customer Reviews: what people think about Wingstop
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Filthy Place, Bad Food
My experience at this restaurant was extremely negative. The place was filthy, and the food was clearly not made fresh. The wings had a bad taste, which was very off-putting.
I will definitely not be coming here again.
- place1
- food1
- wings1
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Terrible Service and Nasty Food
My experience at this restaurant was quite negative. I placed an online order, and it took an incredibly 45 minutes for it to be ready. The service was terrible and slow.
To make matters worse, the food was nasty.
- service1
- online order2
- food1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
9
Great Staff, Will Return!
I stopped by to pick up some fries for my son. My experience was marked by quick service and employees with a great attitude. I would definitely come back solely because of the staff!
- quick service9
- employees10
- staff10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Best Fries Ever!
My experience at the restaurant was fantastic, especially the fries. Whoever worked the fry station the night of August 8th deserves a raise; they were the best fries I've ever had. The overall experience was rated a 4 for Service, 4 for Atmosphere, and 4 for Food.
- fries10
- fry station10
Visit Type
- Quick Meal
1
Rats and feces, never again!
I will never eat here again. My experience was extremely unpleasant due to the presence of rats and a significant amount of rat feces. It was a truly disgusting experience.
- rats1
- rat feces1
- disgusting experience1
What Wingstop offers
Crowd
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking options are available at Wingstop in the Midway District?
When you visit Wingstop in San Diego’s Midway District, you’ll find convenient parking solutions. There’s free street parking available, along with a free parking lot. You can usually expect to find plenty of parking, making your visit hassle-free.
Is Wingstop in San Diego accessible and what dining times are offered?
Yes, Wingstop is fully accessible, featuring a wheelchair accessible entrance, parking lot, seating, and restroom for your comfort. You can enjoy their delicious chicken for both lunch and dinner, making it a flexible option for your meal plans.
How is Wingstop rated overall by customers?
Wingstop has an overall Restaurant Score of 2.9 out of 10, with customer satisfaction at 17.3%. While Food (3.7) is its strongest aspect, Service (2.6), Ambience (1.7), and especially Value (1.6) receive lower marks.
What do customers generally appreciate about Wingstop's food?
Customers often praise the wings for being hot and delicious, with specific flavor combinations like Louisiana rub and Hickory smoked BBQ being popular. Some also note the food’s freshness and that it meets expectations.
What are the most common complaints from Wingstop diners?
Frequent complaints include the high price relative to the offering, leading to poor value. Many also report issues with restaurant cleanliness, long wait times, and occasional inaccuracies with orders or small wing portions.