Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Wings Empire – San Diego
Wings Empire - San Diego
Photo from Wings Empire
Wings Empire at a glance
San Diego Webster
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 34 of the guests
#714 out of 755 places to eat in San Diego
#4 Chicken Restaurant out of 8 in San Diego
Average
4.4 out of 10
Food
Service
Ambience
Value
228
Reviews
34.2%
Satisfaction
Often praised
- Buffalo fries
- Decent pricing
- Ample parking
Frequently criticized
- Poor service
- Hygiene concerns
- Greasy food
The restaurant Wings Empire is a must-visit Chicken Restaurant located in the vibrant city of San Diego, specifically in the Webster neighborhood. You’ll find a welcoming spot that perfectly blends a cozy, casual, and trendy atmosphere, making it ideal for a quick bite or a relaxed meal.
It’s a place where you can truly unwind and enjoy some delicious offerings.
Overview: Introducting Wings Empire
Wings Empire offers a mixed experience, where some aspects truly shine while others fall short. You’ll likely appreciate the generally pleasant atmosphere and find the offerings to be food to be decently priced.
It’s a spot that can hit the mark for a casual meal. However, be prepared for potential inconsistencies.
Some patrons have noted issues with waiting time and occasional lapses in hygiene. It’s a place with clear strengths, but also areas where improvement could elevate the overall visit.
Average
4.4
out of 10
228
Reviews
34.2%
Satisfaction
134
negative
16
neutral
78
positive
Wings Empire registers an overall score of 4.4, placing it in the average range, with customer satisfaction at a poor 34.2%. This indicates that while some elements are acceptable, a significant portion of patrons leave less than fully pleased.
The Ambience (6) and Value (4.9) are generally seen as average. The core experience of Food (4.4) also lands in the average category, despite being the most discussed aspect with 57.9% of all comments.
However, Service (3.9) is a clear area for improvement, scoring poorly. This assessment is drawn from 228 customer comments, with 78 positive observations against 134 negative ones.
What people like
- Buffalo chicken fries
- Decent pricing
- Ample parking
What people don't like
- Poor service experience
- Hygiene concerns
- Soggy, greasy food
If you’re considering Wings Empire, understand it’s a place with some appealing aspects, particularly if you’re looking for specific items like their buffalo chicken fries and appreciate decent pricing. It could be a suitable choice for a casual, no-frills visit.
However, with a recommendation score of 4.4, it’s clear that the experience can be inconsistent. Be prepared for potential service issues or concerns about food quality.
It might not be the ideal spot if these factors are high on your priority list.
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Verdict: Our expert take on Wings Empire
Food (4.4 out of 10)
mentioned by 87% of the guests
When it comes to the food, theres a definite buzz around some standout items! Many diners rave about the crispy, juicy wings, awesome buffalo fries, and generous portions, with positive remarks appearing in 45 out of 132 comments. While the overall score for food sits at an average 4.4, there are clearly some menu items that hit the mark.
However, the culinary journey isnt always smooth, as customer satisfaction for food is a rather poor 34.1%. A significant 78 comments highlight issues like inconsistent quality, greasy and soggy dishes, and a general lack of flavor. Some also noted problems with food preparation and smaller portions, suggesting there's room for improvement in consistency.
Food
132
Reviews
34%
Satisfaction
78
negative
9
neutral
45
positive
Rating distribution
What people like
- Crispy, juicy wings
- Awesome buffalo fries
- Generous portions
What people don't like
- Inconsistent quality
- Greasy, soggy food
- Lackluster flavor
Often praised
- foodthis place is still good. I love their food
- buffalo chicken friestruly impressed with the buffalo chicken fries
- wingsCrispy, juicy wings with bold flavors
- bread sticksbread sticks they kind of taste like wings and things old bread stick recepy
- buffalo frieslike this specific location to get our buffalo fries
- chickenthe chicken was well done
- friesThe fries were pretty good
- Buffalo FriesIt was still good though
- Chipotle Friestwo orders of the Chipotle Fries, they accidentally made three & they ended up given the other LARGE order to me for FREE
- Greek saladfried zucchini with ranch dressing and a Greek salad. They were both good.
Frequently criticized
- wingsI have tried several different types of wings, and they never reach my expectations. The level of spiciness is too low.
- buffalo friesI just bought fries with chicken and several other plates. I was expecting or I thought I had bought buffalo fries. * _ *
- chickenchicken looked like it was sitting out for a while
- foodmy food was ready I got it and started eating, it's not like it sat awhile.
- friesIt was a busy night and only 2 employees were working. They forgot my fries, and my husband was too tired to turn back 😣. However, their buffalo chicken bread sticks were 👌.
- ranchThe buffalo fries were super MID and soggy. They only include 1 ranch for my $40 order and charge you for extra ranch. On top of that, the bread sticks were not good; they tasted like the proofer hasn't been cleaned in a LONG LONG TIME.
- bread sticksthe bread sticks were not good
- flavorsHow do you mess up all four of those flavors?
- greaseit was a pool of grease inside the tray. The fries were super soggy & everything tasted like grease!!!
- portionsget way smaller portions than when I order online
If youre craving crispy wings or buffalo fries and dont mind a bit of inconsistency, this spot might be worth a try. However, be prepared that some dishes might disappoint with their flavor or texture, so choose wisely.
Service (3.9 out of 10)
mentioned by 57% of the guests
Despite some significant challenges, a few customers found positive aspects in the service. There were mentions of friendly staff and attentive cashiers, with some experiences highlighting very good service and fast service. A few even noted the crew being polite and making efforts to be customer pleasing.
However, the overall picture for service is quite concerning. With a score of 3.9 and customer satisfaction at a low 28.1%, its clear theres much room for improvement. Based on 64 opinions, with 42 negative compared to 18 positive, many reported horrible customer service, rude interactions, and long waiting times.
Frequent issues included order wrong or missing items.
Service
64
Reviews
28%
Satisfaction
42
negative
4
neutral
18
positive
Rating distribution
What people like
- Friendly, polite staff
- Attentive cashiers
What people don't like
- Rude staff interactions
- Long waiting times
- Incorrect/missing orders
Often praised
- servicealways deliver great food and service
- staffEveryone was polite.
- Melanie the cashierMelanie the cashier was very nice and attentive
- ServiceService:5
- arrived on timeMy experience was that I ordered for pick-up, and while it arrived on time, the order wasn’t ready and I had to wait for it to be prepared.
- cashierThe restaurant was almost closing, and the cashier was very friendly in attending to me. The service was very good.
- crewthe crew just something out of this planet
- customer pleasingThey truly excel in pleasing the customer.
- customer servicecustomer service was good
- everyone was very niceeveryone was very nice
Frequently criticized
- customer serviceInstead of using customer service and manners this employee started arguing with me
- serviceMy experience at this restaurant was not great. I ordered Buffalo fries, and what I received was very unprofessional. I feel ripped off ☹️.
- waiting timeWaited 25min. Others came in and placed an order AFTER me and got there's first.
- orderSuch a bummer because that flavor elsewhere is really good with a touch of spiciness. I ordered through an app, and I reported that the flavors were almost all habanero mango, which upset me, and it wasn't my order 100 percent correct. The lady on the phone said I should report it through the app.
- phone ordertold me 15 minutes on the phone
- CooksCooks dont care
- cancel and hopecancel and hope I get my money back
- cashierThe cashier gave my order to the wrong customer
- cashier AngelicaAngelica is rolling her eyes and smiling
- co worker ValerieValerie stated she saw her put the breadsticks in my bag.
If youre considering this spot, be prepared for a potentially inconsistent service experience. While some find the staff friendly, theres a strong chance of encountering issues like long waits or incorrect orders. It might be a gamble, so manage your expectations.
Ambience (6 out of 10)
mentioned by 20% of the guests
When it comes to the vibe, many guests found things to appreciate, with 8 positive remarks out of 15 total. People enjoyed the atmosphere for watching football, noting that the place was clean and surprisingly nice despite its location. Plus, the convenience of a free parking lot with plenty of parking was a definite plus, contributing to an average score of 6.
However, not everyone was thrilled, with 6 negative comments highlighting some significant drawbacks. Some felt it was a generic place with a terribly disgusting location, and serious concerns about hygiene were raised. Issues like the soda machine lacking ice or options, and not having the desired padre game on, also contributed to a mixed customer satisfaction of 53.3%.
Ambience
15
Reviews
53%
Satisfaction
6
negative
1
neutral
8
positive
Rating distribution
What people like
- Great for sports viewing
- Clean and nice space
- Ample free parking
What people don't like
- Poor hygiene reported
- Disgusting location cited
- Generic atmosphere felt
Often praised
- atmosphereAtmosphere:5
- AtmosphereAtmosphere:5
- free parking lotParking options:Free parking lot
- placeFor being in a dumpy strip mall, this place was very nice. The food was great, and the staff was great.
- place was cleanThe place was clean.
- plenty of parkingParking space:Plenty of parking
- watching footballwatching football here was great too
Frequently criticized
- hygieneDuring this process, she spilled some ranch and wiped it with her finger, still without gloves. This lack of hygiene was so concerning that I immediately walked out. I will never return.
- generic placesuch a generic place
- locationTerribly disgusting location
- padre gameDid not have the padre game on
- soda machineThe soda machine had no ice and only a few flavors options available
If you're looking for a casual spot with easy parking and a clean space to catch a game, it might be worth a visit. However, be prepared for a potentially generic feel and some reported issues with location and hygiene that could detract from your experience.
Value (4.9 out of 10)
mentioned by 25% of the guests
When it comes to value, some diners found the food to be decently priced for what was served, with value-priced combos making it feel truly worth it for an occasional treat. There were even instances of getting items for FREE! With 7 positive remarks out of 17 total, it seems there are definitely some good deals to be found here.
However, the value proposition isn't always clear, with some guests feeling it was a waste of time and money due to steep prices or unexpected extra payment for items. Others felt certain portions were simply not worth the money. This contributes to an average score of 4.9 and a mixed customer satisfaction of 41.2%, based on 8 negative comments.
Value
17
Reviews
41%
Satisfaction
8
negative
2
neutral
7
positive
Rating distribution
What people like
- Decently priced food
- Value combos offered
- Worth occasional treat
What people don't like
- Unexpected extra costs
- Prices can be steep
- Not worth money
Often praised
- FREEother LARGE order to me for FREE
- food to be decently pricedfood to be decently priced for what was served
- priceMy experience at this restaurant was fantastic! The food was really, really good and surprisingly not that expensive. We were pigging out and had a great time.
- price per personPrice per person:$10–20
- pricesThe prices are legit though
- value-priced combosValue priced combos too
- worth itworth it for occasional treat
Frequently criticized
- pricescharge inane prices for ranch
- $100Spent almost $100 on dinner
- extra paymentApparently, the advertised meal comes with simple ranch, but upon arrival, I was missing various items, including the ranch for 3 meals. When I called the facility, they stated I needed to pay extra. To make matters worse, the wings were not fully cooked.
- moneyThey legitimately stole our money
- valueI ordered Buffalo fries, and what I received was very unprofessional. I feel ripped off ☹️.
- waste of time and moneyA waste of time and money
- worth the moneyThe chicken portion was incredibly small, as if it were on a diet. I would suggest trying another chain as this one is not worth the money.
If youre looking for a good deal, you might find some value-priced combos or decent portions for the price. However, be wary of potential hidden costs or smaller portions that could make you feel like its not worth the money. It's a bit of a gamble, so manage your expectations.
How are the prices at Wings Empire?
You’re looking at roughly $20 per person – reported by 34 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners are indeed sticking to that $11–$20 sweet spot, with fewer venturing into higher price points.
Here’s a quick look at what guests spend per person, based on the latest 34 reviews.
How does this Chicken Restaurant stack up against similar spots in San Diego when it comes to value for money?
Overall, we think the pricing feels pretty fair for a Chicken Restaurant, especially given the consistent spend we see from guests.
Customer Reviews: what people think about Wings Empire
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Disappointing Experience, Save Your Money
LISTEN TO THE REVIEWS AND SAVE YOUR MONEY. This place is garbage, I don't know how it's still in business. I gave this place another try, and once again, it's a disappointment.
The wings have absolutely no flavor whatsoever. The buffalo fries were super MID and soggy. They only include 1 ranch for my $40 order and charge you for extra ranch.
On top of that, the bread sticks were not good; they tasted like the proofer hasn't been cleaned in a LONG LONG TIME. The soda machine had no ice and only a few flavor options available. And on top of all this, I ordered at 7: 06 and didn't get my food until 7: 30, and there were no customers even there; it was dead.
Will never come back here; you couldn't pay me.
- customers5
- wings1
- buffalo fries2
- bread sticks1
Visit Type
- Quick Meal
2
Messed up orders and forgotten items
My experience at this restaurant was disappointing. They messed up 2 orders in a row. The food arrived as if it came from the dishwasher, and they forgot the ranch.
It seems the cooks don't care.
- orders1
- food2
- ranch2
Visit Type
- Delivery
Service Type
- Takeout
1
Security Guard Yelled at Me
Unfortunately, I wasn't even able to try the restaurant. After parking, I needed to take a quick 5-minute call to see if my coworker wanted me to order something for them too. I was immediately berated by a security guard who said I couldn't take a 5-minute call after parking because I was impeding businesses, even though there were plenty of spots.
He continued yelling at me to leave as I was getting back in my car.
- security guard1
- impeding businesses1
Visit Type
- Regular Visit
Group Type
- Family
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
1
Disgusted by Service and Hygiene
I visited tonight with my 16-year-old son, who usually orders our fries. This time, the girl at the counter mixed up our order with two young men. They took our order, ate from it, and then realized it was the wrong order!
The worker at this place tried to give my son the eaten plate! It was disgusting! He asked for a new one to be made, but she insisted it was a new plate, which it clearly wasn't.
We are frequent customers and like their fries. I went inside to explain that it was my son's order and requested a new one, stating it was unsanitary and gross. Instead of using customer service and manners, this employee started arguing with me, telling me to sit down and that she would call the manager.
I couldn't believe this was real. They have lost a frequent customer. I will never go back; this place hires anybody.
- fries8
- manager6
- eaten plate1
- customer service1
- employee1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
2
Disappointing Food Experience
My experience at the restaurant was largely disappointing, primarily due to the food quality. The soda syrup to carbonation ratio was way off. The strips felt like glued together grit, and the garlic parmesan had no flavor.
Even the in-bone wings, despite coming with two kinds of sauce, were bland. The fries also lacked any seasoning. Overall, I was 100% disappointed with the meal.
- soda syrup to carbonation ratio2
- strips1
- garlic parm1
What Wings Empire offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What kind of atmosphere can you expect at Wings Empire?
At Wings Empire, you’ll discover a delightful blend of cozy, casual, and trendy vibes. It’s designed to be a comfortable and inviting space, perfect for enjoying a meal whether you’re dining alone or with company.
Is Wings Empire accessible for wheelchair users?
Absolutely! Wings Empire is fully committed to accessibility, offering a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom to ensure a comfortable visit for everyone.
How does Wings Empire generally perform?
Wings Empire holds an overall score of 4.4. While Ambience (6) and Value (4.9) are average, Food (4.4) is also average, and Service (3.9) falls into the poor category.
What do customers appreciate about Wings Empire?
Many customers highlight the specific `buffalo chicken fries` and find the overall pricing to be `decently priced`. The `atmosphere` is also often noted positively, especially the `plenty of parking`.
What are the main concerns at Wings Empire?
Recurring issues include `waiting time` for orders and general `customer service` experiences. Some also express concerns about `hygiene` and `soggy` food, along with `small portions` for the price.