Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Patxi’s – San Francisco
Patxi's - San Francisco
Photo from Patxi’s
Patxi's at a glance
San Francisco Hayes Valley
- 🍕 Pizzeria
$$
Price per Person $31–$40
mentioned by 74 of the guests
#2286 out of 2403 places to eat in San Francisco
#100 Pizzeria out of 115 in San Francisco
Average
5.2 out of 10
Food
Service
Ambience
Value
558
Reviews
44.3%
Satisfaction
Often praised
- Deep dish
- Good food
Frequently criticized
- Slow service
- High prices
The restaurant Patxi’s Pizza, a popular pizzeria in San Francisco’s vibrant Hayes Valley, offers you a cozy atmosphere perfect for a casual meal. Here, you can enjoy delicious deep-dish and thin-crust pizzas, alongside a selection of happy hour drinks, wine, and beer.
It’s a trendy yet relaxed spot where you’ll feel right at home, whether you’re stopping by for lunch or dinner.
Overview: Introducting Patxi's
Patxi’s offers a notable deep-dish pizza experience, with many appreciating the quality of the food. The atmosphere is often described as inviting and clean, making it a pleasant spot for a meal.
However, diners frequently encounter challenges with slow service and find the overall price point to be a concern. These aspects often detract from an otherwise enjoyable dining occasion.
Average
5.2
out of 10
558
Reviews
44.3%
Satisfaction
274
negative
37
neutral
247
positive
Patxi’s receives an overall score of 5.2, placing it squarely in the average category. Customer satisfaction stands at 44.3%, indicating a mixed reception among diners.
This feedback comes from a substantial 558 opinions, with a slightly higher number of negative comments (274) compared to positive ones (247). The Food (6.2) is the strongest point, often praised for its quality.
The Ambience (5.8) also holds up reasonably well. However, Service (3.7) is a clear area for improvement, frequently cited for its slowness, and Value (3.1) is consistently a significant concern for many patrons.
What people like
- Deep dish pizza
- Inviting atmosphere
- Fresh tomato sauce
What people don't like
- Slow service
- High prices
- Long wait times
If you’re seeking a solid deep-dish pizza experience, Patxi’s could be a reasonable choice, especially if you prioritize the food itself. Be prepared for potential delays and consider calling ahead for takeout to manage expectations.
With a recommendation score of 5.6, it’s a place that has its merits but also clear drawbacks. It might be worth a visit for the pizza, but be mindful of the service pace and the overall cost.
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Verdict: Our expert take on Patxi's
Food (6.2 out of 10)
mentioned by 90% of the guests
The food here certainly has its fans, with 171 positive remarks out of 299 total. Many guests rave about the delicious pizza, especially the deep dish pizza, often praising the fresh ingredients and excellent vegan options. This contributes to a solid average score of 6.2.
However, it's not always a perfect slice, with 100 negative comments and a mixed customer satisfaction of 57.2%. Some diners have encountered issues like raw dough, soggy crusts, overwhelming garlic, or generally inconsistent quality.
Food
299
Reviews
57%
Satisfaction
100
negative
28
neutral
171
positive
Rating distribution
What people like
- Delicious deep dish pizza
- Fresh ingredients
- Great vegan options
What people don't like
- Raw dough
- Soggy crust
- Inconsistent quality
Often praised
- pizzaFood is out standing! I'm from Chicago this pizza runs with the best!
- foodThe outdoor dining in the freezing cold was not among the best ideas, but the waiter was extremely accommodating and even set up a table and chairs for us when he couldn't find any of their outdoor seating that hadn't been taken by diners from other restaurants. The service was great, as was the food. I will definitely be visiting again!
- deep dish pizzaAs a fan of pizza, this was my first time trying deep dish pizza. It was good, and the service was excellent.
- crustMy experience at this restaurant was disappointing. The pizza was just okay, with a crispy crust but not much topping, and it took a lengthy 45 minutes to arrive. The soup tasted like it was from a can and was severely overpriced.
- Chicago style pizzaAbsolute must for Chicago style pizza
- pizzasWe stumbled upon this pizzeria by chance and were pleased to find they serve good pizzas. A major plus is that most of them can be made gluten-free, which is a real joy.
- sauceThe sauce was excellent, and had a very fresh tomato flavor
- cheeseThe only good thing about it is just the generous cheese.
- deep dish pizzasI really wish they would work on their wait times to help themselves and their clients. Their Neapolitan and deep dish pizzas are so good.
- sangriaThe atmosphere smelled like a proper pizzeria – delicious! It was so nice to be out and sip sangria 🍷🍷. Thanks to the pizzaiola's for sticking to the recipe all these years!
Frequently criticized
- pizzaFinally, I was told they would redo the pizza but I would have to pick it up. As a long-time customer, I have never had a pizza left on the street before, and the delivery person even took a photo showing it had been "delivered. " This should have been a simple resolution: replace the pizza or refund as requested, not blame the driver and claim no responsibility.
- crustI don't think I've ever been disappointed, whether I'm dining in, or doing takeout or delivery. I have found their deep dish pizza doesn't make the best leftovers (the crust can get soggy in the fridge, unlike the cornmeal crust used by Little Star Pizza), but it's still great deep dish pizza.
- foodThe chicken from the BBQ pizza was tasteless and had not seen BBQ sauce for a while. It was very disappointing and probably our last visit to this establishment.
- FoodFood:1
- drinksWe experienced a long wait of one hour, and even after that, our order was messed up. To add to the frustration, we were still charged for drinks that we did not receive as ordered. The service and overall experience were significantly impacted by these issues.
- garlicWhile it wasn't entirely bad, the execution was frankly ridiculous. The center of the pizza was soggy, essentially wet dough overloaded with an overwhelming amount of garlic. I'm unsure about the recipe's origin, but it definitely needs revision.
- pieIf you've been to Chicago and had their deep dish, this place needs to work on their pie. I'd eat at other pizza spots in the area.
- sauceI was surprised to find it was an upside-down pie, which was not what I expected. The pizza itself was flat in the middle, and the sauce wasn’t great. To make matters worse, the service was a "F".
- BBQ pizzaBBQ pizza I ordered was underwhelming
- Chicago deep dishChicago deep dish was dry and bland
If you're craving a classic deep dish, it could be worth a try for its many praised dishes. Just be aware that while many love it, some experiences point to inconsistencies, so manage your expectations.
Service (3.7 out of 10)
mentioned by 71% of the guests
While the overall service experience faces significant hurdles, some customers found bright spots. Many praised the staff and waiter for their friendliness and efficiency, especially regarding delivery and handling refunds. With 45 positive remarks, some even noted excellent service and that the wait was worth it for the food.
However, the service generally falls short, reflected in a 3.7 score and a 26.2% customer satisfaction, both indicating poor performance. Out of 172 total comments, 121 were negative, frequently citing slow service, rude staff, and long wait times. Many also reported unprofessional waitress behavior and incorrect orders, highlighting substantial areas for improvement.
Service
172
Reviews
26%
Satisfaction
121
negative
6
neutral
45
positive
Rating distribution
What people like
- Friendly staff
- Efficient delivery
What people don't like
- Slow service
- Rude staff
- Long wait times
Often praised
- servicethe service and atmosphere are also a perfect 5
- staffThe staff were efficient and accurate while upbeat
- serverour server was polite and thoughtful
- waitI suggest calling ahead for carry out as this is real deep dish pizza and takes a little bit to cook. Totally worth the wait! The amazing staff and kitchen crew really pumps out the za!
- waiterI had a good experience at this restaurant. The food was lit, and the waiter was nice. They were fast to cook the Chicago style pizza, and it tasted well.
- Server understandingServer understanding was great while we build own pizza.
- amazing staffAmazing staff and kitchen crew
- cookThe food was lit, and the waiter was nice. They were fast to cook the Chicago style pizza, and it tasted well.
- deliveryIt's our go-to delivery
- friendlinessThe toppings were good, but the calabrian chili lacked heat. Overall, it provided good comfort food and the place itself was clean and friendly with a great vibe. Thank you 🍕
Frequently criticized
- serviceThe only "problem" we had was that it took an 1 hour and 10 minutes to get our 10 inch pizza. So, service is very slow. I wouldn't recommend ordering and eating at the restaurant like we did.
- waiting timeWhile the food was excellent, with a score of 5, the service was incredibly slow. I ordered just a slice of pizza, and it took well over 10 minutes, even with only one other ticket in the place. It felt like my order was forgotten, and I wasn't informed about the extended wait time.
- orderorder was on their screen, just nobody bothered to make it
- staffthe staff was unprofessional and unhelpful
- wait timeThe stated wait time was 30-45 minutes. My husband arrived after 45 minutes and ended up having to wait another 35 minutes. They loved the deep dish meat lovers pizza.
- ServiceService extremely slow
- deliverydriver did *not* contact me and left the pizza in front of the building on the street
- managerwhy does the manager need to ask an employee
- serverShe told us that she can only gave us the free stromboli if I wrote a 5-star review
- slow servicethe slow service needs improvement
If you're considering a visit, be prepared for potentially long waits and inconsistent service, as many experiences point to significant delays and rudeness. While some find the staff friendly, the high number of negative reports suggests you might be taking a gamble on your overall experience.
Ambience (5.8 out of 10)
mentioned by 26% of the guests
When it comes to the vibe, this spot is a bit of a mixed bag, landing an average score of 5.8 with customer satisfaction at a mixed 54%. Many guests enjoyed the overall atmosphere, praising the great place and vibe, noting its cleanliness and inviting environment. Positive comments often highlighted the pleasant atmosphere and comfortable seating, making it a lively place for a family pizza night.
However, based on 50 customer opinions (27 positive vs. 23 negative), theres definitely room for improvement. Several patrons found the interior lacking, with issues like terrible lighting and wobbly tables. Concerns about dirty tables, unclean surfaces, and even a smell like raw sewage were frequently mentioned, suggesting the place management' could use some attention.
Ambience
50
Reviews
54%
Satisfaction
23
negative
0
neutral
27
positive
Rating distribution
What people like
- Great vibe
- Inviting atmosphere
- Clean environment
What people don't like
- Dirty tables
- Poor lighting
- Sewage smell
Often praised
- atmospherethe service and atmosphere are also a perfect 5
- cleanlinessit's clean (which is what matters)
- ambiancethe ambiance was enhanced by a mirror scheme
- ambiencegood ambience
- comfortable seatmade sure we had a comfortable seat
- environmentThe environment was very inviting
- family pizza nightGreat place to take the family for pizza night
- great placeIt's a great place
- lively placeit a more lively place
- locationlocated in a great part of town which has a good vibe
Frequently criticized
- atmosphereBums galore does help atmosphere.
- bathroomsThe pizza itself, while large, was only a "step-up" from mall pizza, indicating a lack of quality. Furthermore, the ambience was marred by dirty tables, bathrooms filled with graffiti, and a constantly running toilet. I will not be returning.
- busyslow weeknight when they weren't even that busy
- customersdon't have a lot customers
- dirty tablesDirty tables abound
- heatersThe food itself is truly outstanding; as a Chicago native, I can attest that this pizza rivals the best. A practical tip for diners: bring a blanket if you're dining later in the evening, as there are no heaters.
- insideit looks so dark and dim inside
- interiorthe interior needs some serious improvements
- lighting and colorsHowever, the interior was a significant letdown, with a score of 1/5 for atmosphere. It felt cold, had terrible lighting and colors, and all the tables were wobbly. The surfaces also didn't feel clean.
- locationLocation is not great
If youre looking for a lively spot with a good vibe and dont mind potentially overlooking some interior flaws, it might be worth a try. However, if cleanliness and a pristine environment are top priorities, you might want to consider other options.
Value (3.1 out of 10)
mentioned by 18% of the guests
While a few diners found good value, especially praising the lunch- slice and salad deal as a fair price, these positive sentiments are based on only 4 opinions. Some even called it the best deal going, highlighting good food and service for the cost. However, the overall value perception is quite poor, with a score of just 3.1 and customer satisfaction at a dismal 10.8%.
A significant 30 negative comments highlight issues with pricing, including unexpected charges, high costs for items like soda or pizza, and accusations of fraudulent charges. Many feel severely overpriced for the quality received.
Value
37
Reviews
10%
Satisfaction
30
negative
3
neutral
4
positive
Rating distribution
What people like
- Good lunch deal
- Fair price
What people don't like
- Unexpected charges
- High prices
- Deceptive pricing
Often praised
- PriceFair price!
- lunch- slice and saladbest deal going is the lunch- slice and salad for $12
- pricesprezzi ottimi
- valueMy experience at this restaurant was a great value. The food was good and freshly made, and the service was even better than what we experienced at Hazies next door.
Frequently criticized
- priceMy experience at Patxi's was that it's the place you go when you have no where else. It felt soulless and was a poor execution for the price.
- billwhen we received the bill they charged $31
- pricesprices are not cheap for the size of the pizzas
- $30 pizza$30 pizza that can't even get made correctly
- $5 “Mandate” chargeAdding a $5 “Mandate” charge
- 30% chargeAdding 30% to the cost of a pie
- can of root beercharged me $4.50 for a can of root beer
- canned sodacharging $5.79 for it. That is ridiculous!!
- charge for large partydont like the charge 18% for a large party
- charged a greater feepatxi's charged a greater fee than advertised.
If you're considering this spot, the lunch special might offer some value. However, be very cautious about overall pricing and scrutinize your bill, as many customers reported feeling overcharged and misled by deceptive practices.
How are the prices at Patxi's?
You’re looking at roughly 34 per person – reported by 74 diners. That puts it in the $31–$40 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 34, most guests actually spend a bit less, often in the $21–$30 range. However, the prices are quite spread out, offering everything from budget-friendly options to more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 74 reviews.
How this Pizzeria’s value for money compares to similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Pizzeria in San Francisco, especially with the variety of options available. It seems to cater to different budgets, which is always a plus!
Customer Reviews: what people think about Patxi's
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Great Vegetarian and Vegan Pizza Options
My experience at this restaurant was fantastic, especially for vegetarians and vegans. They offer great vegetarian and vegan pizza options, including vegan deep dish and pan pizza. The food quality was excellent, and I was very pleased with the variety available for plant-based diets.
- vegetarian and vegan pizza options9
- vegan deep dish9
- pan pizza9
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Extremely Slow Service and Unprofessional Staff
My experience at this restaurant was one of extreme disappointment. The service was incredibly slow, with my order taking far longer than anticipated. To make matters worse, the staff acted unprofessionally and were unhelpful when I inquired about the significant delay.
Overall, the service was poor.
- service2
- order2
- staff2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Craving Patxi's Deep Dish
I really miss the Patxi's that used to be in Denver. I had to make a stop here while in SF. I love the sausage and pepperoni deep dish pizza.
The food was a perfect 5, and the atmosphere was also a perfect 5. There was no wait, and the service was a perfect 5.
- sausage and pepperoni deep dish pizza10
- food10
- atmosphere10
Price per Person
- $21–$30
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Awful Experience, Raw Pizza, Poor Service
We really wanted to like this place, but our experience was awful. The pizza took about 30 minutes to come out, yet the dough was still raw on the bottom and the toppings were only lukewarm. The waitress seemed completely disengaged, spending most of her time on her phone in the corner instead of checking on tables.
To make things worse, even though we arrived an hour and a half before closing, the staff had already started cleaning grease traps, which made the whole restaurant smell like raw sewage while we were eating. The tables themselves were sticky and unclean, adding to the overall unpleasant environment. It also took over 10 minutes just to get our server’s attention for the check, despite us being the only people in the restaurant.
Sadly, the quality seems to have gone downhill since Covid, and this visit left us very disappointed.
- pizza2
- raw on the bottom1
- toppings were only lukewarm2
Price per Person
- $31–$40
Visit Type
- Food Exploration
Service Type
- Dine-in
2
Deep dish pizza was a monstrosity
My experience at this restaurant was quite disappointing, especially concerning the deep dish pizza. It arrived looking like a monstrosity, which was a significant letdown. The reviewer's rating for food was a 1, indicating a very poor experience with the cuisine.
The reviewer's rating for service was also a 1, suggesting a similarly negative experience with the staff or operations. The price per person was between $30–50.
- deep dish pizza1
- monstrosity1
- Food1
What Patxi's offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Happy hour drinks
- Wine
- Beer
- Vegetarian options
- Alcohol
Dining options
- Catering
- Table service
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Parking
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of dining experience can you expect at Patxi's Pizza in Hayes Valley?
At Patxi’s Pizza, you’ll find a welcoming atmosphere that’s both cozy and casual, yet trendy. It’s a great spot for lunch or dinner, offering table service in a comfortable setting. You can also enjoy happy hour drinks, wine, and beer, making it perfect for a relaxed outing.
Are there convenient service and accessibility options at Patxi's Pizza?
Absolutely. Patxi’s Pizza provides flexible service options including no-contact delivery, takeout, and dine-in. For accessibility, you’ll find a wheelchair accessible entrance, seating, and restroom, ensuring a comfortable visit for everyone. Plus, if you have kids, there’s a kids’ menu and high chairs available.
How does Patxi's rate overall?
Patxi’s holds an average overall score of 5.2. While **Food** (6.2) and **Ambience** (5.8) are generally well-received, **Service** (3.7) and **Value** (3.1) are areas where many customers find room for improvement.
What kind of food can I expect at Patxi's?
Patxi’s is known for its deep-dish pizza, with many customers praising the quality of the pizza, its crust, and the fresh tomato sauce. Gluten-free options are also available for some pizzas.
Are there any common issues customers experience at Patxi's?
Diners frequently report slow service and long wait times for their orders. Additionally, many find the prices to be on the higher side, with some mentioning unexpected charges.