Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle First Hill
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 14 of the guests
#841 out of 858 places to eat in Seattle
#17 Sandwich Shop out of 23 in Seattle
Poor
4 out of 10
Food
Service
Ambience
Value
131
Reviews
29.8%
Satisfaction
Often praised
- Quick Service
- Clean Environment
- Fresh Bread
Frequently criticized
- Long Waits
- Poor Food Quality
- Bad Atmosphere
The sandwich shop Subway in Seattle’s vibrant First Hill neighborhood offers you a convenient spot for a quick and healthy meal. You’ll find a welcoming, casual atmosphere perfect for grabbing a bite, whether you’re looking for vegetarian options or a satisfying lunch.
This location is known for its fresh ingredients and customizable subs, making it a go-to for those seeking a wholesome and fast dining experience.
Overview: Introducting Subway
Subway often delivers on quick, fair portioned meals, with many customers appreciating the service and friendly interaction from staff. The cleanliness of the premises is also frequently noted as a positive aspect of the experience.
However, some visits are marred by significant waiting time and concerns about bread portions or overall food quality , suggesting an inconsistent experience.
Poor
4
out of 10
131
Reviews
29.8%
Satisfaction
87
negative
5
neutral
39
positive
Subway holds an overall Restaurant Score of 4 , placing it in the average range. However, customer sentiment tells a different story, with Customer Satisfaction at a low 29.8% .
This notable gap suggests that while some aspects might be acceptable, many patrons leave feeling disappointed, as reflected in 87 negative comments compared to 39 positive ones out of 131 total. Looking closer, Service (4.2) is its strongest point, though still just average.
Food (3.9) scores poorly, with concerns about bread portions and food quality . Both Value (3.8) and Ambience (3.1) also fall into the poor category, indicating areas needing considerable attention.
What people like
- Attentive, quick service
- Clean premises
- Fresh bread
What people don't like
- Long waiting times
- Inconsistent food quality
- Unpleasant atmosphere
With a Recommendation Score of 3.8 , Subway struggles to earn a strong endorsement. While some appreciate the quick service and cleanliness, significant issues with food consistency and waiting times often overshadow these positives.
If you’re seeking a consistently reliable meal, you might find this location disappointing. It appears to be a hit-or-miss experience, so proceed with tempered expectations, especially if time is a factor.
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Verdict: Our expert take on Subway
Food (3.9 out of 10)
mentioned by 55% of the guests
Despite an overall challenging food experience, a few glimmers of hope emerged from the 33 customer opinions. Some folks enjoyed the salads and found their meals to be fair portioned, even praising the fresh bread. There was also a positive mention for a vegetarian sandwich.
However, with a score of just 3.9 and customer satisfaction at a low 24.2%, these positive notes are unfortunately overshadowed. On the flip side, the majority of feedback, with 22 negative comments, highlighted significant concerns. Many found the sandwich taste disappointing, citing issues like stale bread and small portion size of the meats.
Complaints also surfaced about missing ingredients and insufficient veggies, contributing to a generally poor food quality.
Food
33
Reviews
24%
Satisfaction
22
negative
3
neutral
8
positive
Rating distribution
What people like
- Fresh bread available
- Salads were good
- Fair portions noted
What people don't like
- Sandwich taste poor
- Meat portions small
- Bread often stale
Often praised
- foodMy experience at this restaurant involved noticing that the bread portions seemed much smaller than before, and they were wrapped in foil instead of parchment paper. While the food itself was overall decent, I ordered through the app and still faced a 20-30 minute wait time for my food.
- fair portionedfair portioned
- fresh breadone of the delights of Subway is the fresh bread
- saladsmade the best salads
- sub shopsmuch better sub shops i can go to
- vegetarian sandwichHe was kind enough to change his gloves when I ordered a vegetarian sandwich
Frequently criticized
- sandwichThe employees here never listen to what you want and are very slow. It should not take 10 minutes to make a 5 ingredient sandwich!
- ingredientsmissing 1/3 of the ingredients they're meant to have
- bread portionsMy experience at this restaurant involved noticing that the bread portions seemed much smaller than before, and they were wrapped in foil instead of parchment paper. While the food itself was overall decent, I ordered through the app and still faced a 20-30 minute wait time for my food.
- cheesesteak subcheesesteak sub tasted like it was put in there instead
- chicken teriyakichicken teriyaki with no sweet onion sauce
- chipsTHE CHIPS were even stail
- foodold salad bar with crap you shove in some fancy oven
- food qualityfood was worse than the average Subway
- portion size of the meatsMy only complaints are the portion size of the meats
- sandwich ingredientsit tasted like cigarettes
If you're looking for a reliable and satisfying meal, this might not be your best bet. While a few items might hit the mark, the overwhelming sentiment suggests a disappointing food experience, so proceed with caution.
Service (4.2 out of 10)
mentioned by 97% of the guests
On the bright side, 28 positive remarks celebrate the staffs friendly interaction and great customer service, often praising specific managers and employees for their professionalism. Many also highlighted the fast service and quickness, making for a pleasant experience, based on a total of 85 customer observations. However, the service aspect is a bit of a mixed bag, with a score of 4.2, indicating its average, and customer satisfaction sitting at a poor 32.9%.
A significant 56 negative comments point to issues like slow service, staff attitude, and frustrating waiting times, often compounded by unusual ID requirements and understaffing leading to chaos.
Service
85
Reviews
32%
Satisfaction
56
negative
1
neutral
28
positive
Rating distribution
What people like
- Friendly staff
- Great customer service
- Quick service
What people don't like
- Slow service
- Rude staff
- ID requirement issues
Often praised
- serviceService was good, male employee helped me with patience
- customer serviceShe has awesome customer service
- managerThe manager at this location is great!
- staffthe staff here is amazing
- best SubwayBest Subway I've ever been to.
- employeeone (great) employee working all positions
- fast servicefast service for a Wednesday night
- friendly interactionspend time in a friendly interaction
- good experiencehad a good experience each time
- good, quick serviceenjoyed the good, quick service
Frequently criticized
- customer servicegreet your customers and eye contact would be great but no they look down the whole entire time
- orderMy order showed as delivered, but wasn’t anywhere to be found
- employeeSome shady employee was cleaning the windows inside and told me to come back in 10 minutes
- employeesMy experience at the restaurant was disappointing due to the service. The employees here never listen to what you want and are very slow. It should not take 10 minutes to make a 5 ingredient sandwich!
- order accuracyrepeated my order three times and had to clarify it two more times
- policyridiculous policy regarding identifying people
- serviceMy experience at the restaurant was disappointing due to the service. The employees here never listen to what you want and are very slow. It should not take 10 minutes to make a 5 ingredient sandwich!
- staff attitudehaving attitude when asking me completely disrespectful
- waiting timeTo my surprise, they hadn't even started my order. I waited over 30 more minutes after informing them I was there for my order before finally receiving my food. The waiting time was significantly longer than anticipated.
- 20 minutes for one sandwichwaited 20 minutes for one sandwich
If youre looking for service, be prepared for a mixed experience; you might encounter friendly, quick staff or face frustrating delays and attitude. Its a gamble whether you'll have a smooth visit or one filled with slow service and unexpected policies.
Ambience (3.1 out of 10)
mentioned by 18% of the guests
When it comes to the vibe, a couple of folks (2, to be exact) did appreciate the cleanliness and how everything felt separate. It seems like the place makes an effort to keep things tidy, with opinions noting that everything is clean and everything is clean and separate. However, the overall picture isnt so rosy, with 6 negative remarks out of 8 total.
The ambience scores a rather poor 3.1, and customer satisfaction is a low 25%. Many found issues with a strong restaurant smell, a filthy experience, and even parking woes. One person bluntly stated, The restaurant STINKS like a cigarette smokers house, and another gave the atmosphere' a 1.
Ambience
8
Reviews
25%
Satisfaction
6
negative
0
neutral
2
positive
Rating distribution
What people like
- Cleanliness noted
- Separate spaces
What people don't like
- Strong bad smell
- Filthy experience
- Parking is tough
Often praised
- cleanlinesseverything is clean
- separateeverything is clean and separate
Frequently criticized
- atmosphereAtmosphere:1
- filthy experiencethe whole filthy experience
- locationthis location at 1030am on a Saturday and they were closed
- parkingGood luck with parking you are better off on foot
- publicitynegative publicity instead of positive
- restaurant smellThe restaurant STINKS like a cigarette smokers house
If a pleasant atmosphere is high on your list, this spot might disappoint. While it gets points for cleanliness, significant issues like strong smells, parking difficulties, and a generally poor vibe could make your visit less enjoyable. Proceed with caution if ambience is a priority for you.
Value (3.8 out of 10)
mentioned by 13% of the guests
Looking at the value, it seems theres a small bright spot among the 5 comments. One customer genuinely felt the price was fair for a footlong, indicating that some offerings might still hit the mark for certain items. This single positive sentiment suggests that not everything is overpriced.
However, the general consensus paints a different picture, with a low score of just 3.8 and customer satisfaction sitting at a poor 20%. Many customers felt overcharged , with 3 negative comments highlighting that prices have become unreasonable. Theres even a strong sentiment that the store owner is cheap, contributing to the feeling of poor value.
Value
5
Reviews
20%
Satisfaction
3
negative
1
neutral
1
positive
Rating distribution
What people like
- Fair footlong price
What people don't like
- Feeling overcharged
- Unreasonable prices
- Cheap store owner
Often praised
- priceThe price was fair for a footlong
Frequently criticized
- overchargedi wad ober charged
- pricesthe prices have become unreasonable
- store ownerstore owner is CHEAP
When it comes to value, this place seems to be a hit or miss, mostly miss. While a few items might feel fair, the overwhelming sentiment is that you'll likely feel overcharged. Proceed with caution and manage your expectations on pricing.
How are the prices at Subway?
You’re looking at roughly 16 per person – reported by 14 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the full picture, prices are quite varied, with a good mix of diners spending in the $1–$10, $11–$20, and even $21–$30 ranges.
Here’s a quick look at what guests spend per person, based on the latest 14 reviews.
See how this spot’s value for money stacks up against similar restaurants in Seattle.
Overall, we think the pricing feels fair for a Sandwich Shop in this category. It offers a good range of options, catering to different budgets while maintaining a mid-range average.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
2
App Pickup Hassle at Subway
My experience with app pickup at this Subway was a hassle. I had to pull out my wallet and show ID for a sandwich, which completely defeated the efficiency of a mobile pickup order. While I understand there have been issues with "fraud" in the past, this is a ridiculous policy for Subway to implement.
- app pickup2
- show ID2
- policy2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Ridiculous Policy, Negative Publicity
My experience was marked by a ridiculous policy regarding identifying people. I'm not sure what kind of fraud is being experienced, but as a business owner, there must be more sensible ways to combat such problems. This is the first time I've encountered such a ridiculous policy being implemented.
With three subways within a mile radius, a business needs to find ways to stand out, and this establishment seems to be doing everything possible to generate negative publicity instead of positive.
- fraud5
- policy1
- publicity1
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
2
Annoyed by ID Check for Online Order
My experience at this Subway was frustrating. The guy working today asked to see my ID for an online order, which is unusual since they stopped asking for IDs months ago. He claimed he asks everyone who orders online, but I know that's not true.
I visited a few weeks ago, and he only asked for my name and gave me my sandwich. I will not be returning to this Subway until I can place my order online without being asked for my ID, as it seems incredibly stupid to require identification for a sub sandwich. There are many better sub shops I can go to that won't ID me.
- sub sandwich4
- sub shops8
- ID check2
- online order2
Visit Type
- Delivery
Service Type
- Delivery
2
Manager denied pickup without ID
I ordered through the app, but the store manager denied my pickup because I didn't have my ID. This requirement was not mentioned at all when I placed the order. Furthermore, they wouldn't cancel the order, and I couldn't cancel it from the app either.
- store manager2
- order cancellation1
- ID requirement2
Visit Type
- Delivery
Service Type
- Takeout
2
Unpleasant Staff Interaction and Poor Food Quality
I am writing to express my extreme dissatisfaction with a recent pick-up order experience. Upon approaching the counter to inquire about my order, I was abruptly and rudely dismissed by a staff member who insisted I move aside. Even after politely explaining I was there for a pick-up, he was dismissive and demanded my ID.
While I provided my name and ID, the staff member maintained a frown and showed little attention when handing over my sandwich. Furthermore, the sandwich itself was poorly made and did not taste good, leading me to give one away. The staff member's miserable, unpleasant, and unfriendly demeanor is unacceptable for customer service.
I may have to escalate this to corporate as the experience was awful and unnecessary. The staff member in question was near the checkout, possibly wearing a hat, and appeared shorter than the other employee on duty.
- staff member1
- order1
- ID2
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Quick bite
- Healthy options
- Vegetarian options
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually difficult to find a space
- Free street parking
- Paid street parking
Atmosphere
- Casual
FAQs
What dining and service options are available at Subway in First Hill?
At Subway in Seattle’s First Hill, you have several convenient service options. You can enjoy your meal with dine-in service, grab your order for takeout, or have it delivered right to your door. They also offer catering services for your events, and you can visit for breakfast, lunch, or dinner.
Does Subway in Seattle's First Hill offer options for specific dietary needs or families?
Yes, Subway in First Hill is well-equipped to accommodate various needs. You’ll find plenty of healthy and vegetarian options on their menu. For families, it’s a great choice as they offer a dedicated kids’ menu and are generally considered good for kids, making it an easy stop for everyone.
How does Subway generally perform?
Subway has an overall Restaurant Score of 4 and a Customer Satisfaction of 29.8% . While Service (4.2) is its strongest point, Food (3.9), Value (3.8), and Ambience (3.1) all score poorly.
What are the positive aspects of visiting Subway?
Customers often highlight good, quick service and friendly interaction from employees. The cleanliness of the restaurant and the availability of fresh bread are also frequently appreciated.
What are common drawbacks at Subway?
Frequent complaints include long waiting times , inconsistent food quality (such as smaller bread portions or missing ingredients ), unreasonable prices , and an unpleasant restaurant smell .