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- Accepts reservations
oChef » RAW Sugar Factory – San Francisco
RAW Sugar Factory - San Francisco
Photo from RAW Sugar Factory
RAW Sugar Factory at a glance
San Francisco Mission District
- 🍽️ Restaurant
$$
Price per Person $21–$30
mentioned by 60 of the guests
#2038 out of 2403 places to eat in San Francisco
#231 Restaurant out of 254 in San Francisco
Good
6.4 out of 10
Food
Service
Ambience
Value
466
Reviews
60.7%
Satisfaction
Often praised
- Diverse menu
- Good ambiance
- Quick food
Frequently criticized
- Poor service
- Loud environment
- Reservation problems
The restaurant RAW Sugar Factory in San Francisco’s vibrant Mission District offers a truly memorable dining experience. You’ll discover a trendy atmosphere that perfectly complements its diverse menu.
This spot is known for its commitment to healthy and vegan options, ensuring there’s something delicious for every palate. Whether you’re looking for a cozy meal or a casual hangout, you’ll find it here.
Overview: Introducting RAW Sugar Factory
RAW Sugar Factory offers a vibrant, often bustling, dining experience. Many patrons appreciate the diverse food options and the generally pleasant atmosphere, making it a lively spot for a meal.
However, some guests have noted inconsistencies with the service and find the overall value to be a mixed bag, depending on their order.
Good
6.4
out of 10
466
Reviews
60.7%
Satisfaction
144
negative
39
neutral
283
positive
The restaurant holds an overall score of 6.4, placing it in the average range, which is consistent with a 60.7% customer satisfaction rate. This indicates a generally acceptable experience for most, though there’s clear room for improvement.
With 466 total customer remarks, the feedback provides a solid foundation for these ratings. Delving into specifics, Food scores highest (6.7), reflecting many positive comments on variety and taste.
The Ambience (6.8) also stands out positively, often described as clean and vibrant. However, Service (5.3) and Value (5.6) lag, suggesting these areas frequently fall short for patrons, despite numerous positive remarks on friendly staff.
What people like
- Diverse food options
- Pleasant, clean atmosphere
- Fast food delivery
What people don't like
- Inconsistent service
- Loud and busy
- Reservation issues
RAW Sugar Factory presents a mixed offering. While the food and ambience generally impress, the experience can be marred by inconsistent service and occasional issues with value.
With a recommendation score of 6.6, it suggests a visit might be worthwhile if you prioritize a lively atmosphere and diverse menu. If you’re seeking a quiet, seamless dining experience, particularly with a large group or specific reservation needs, you might want to consider alternatives.
However, for a casual meal where good food and a vibrant setting are key, RAW Sugar Factory could be a suitable choice, provided you manage expectations regarding service consistency.
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Verdict: Our expert take on RAW Sugar Factory
Food (6.7 out of 10)
mentioned by 94% of the guests
When it comes to the food, this spot generally hits the mark, with a 6.7 score indicating its often quite good, though customer satisfaction sits at a more mixed 63.1%. Many rave about dishes like the delicious Eggs Benedict, the amazing Factory Hash, and the fluffy soufflé pancakes. With 193 positive remarks out of 306 total, theres a lot to love, especially the well-prepared Thai food options.
However, not every dish is a winner, as 77 negative comments point out. Some found the chicken in the chicken and waffles dry, hashbrowns burnt or greasy, and certain pancakes lacking flavor or being overly sweet. A few experiences mentioned bland curry or soggy dishes, suggesting some inconsistency in execution.
Food
306
Reviews
63%
Satisfaction
77
negative
36
neutral
193
positive
Rating distribution
What people like
- Delicious Benedicts
- Fluffy soufflé pancakes
- Authentic Thai dishes
What people don't like
- Dry chicken/waffles
- Burnt/greasy hashbrowns
- Inconsistent dish quality
Often praised
- foodMy experience at the restaurant was characterized by fast service and really good food. However, the restaurant was super busy and loud at brunch, making it not the ideal place for a quiet meal.
- bottomless mimosasthe second runner up has to be the bottomless mimosas.
- portion sizeFair portion size and quite affordable pricing for SF brunch.
- portionsare huge portions and authentically Thai
- avocado BenedictMy experience at this restaurant was a wonderful late Saturday brunch. I enjoyed the avocado Benedict and the pesto harvest scramble. The restaurant offers outdoor seating, which was a nice touch.
- breakfastAmazing breakfast and brunch spot
- Eggs BenedictTry the Eggs Benedict....anyway you like them
- French Toastshare a monumental side of French Toast
- French toastIt's a wonderful brunch spot with a good selection of both sweet and savory meals. I particularly loved their French toast. The service was great too!
- Thai foodThe food was amazing, with exceptional service and a great atmosphere. I particularly enjoyed the delicious breakfast and Thai food. It was exciting to find Khao soi and Laos boat noodles on the menu, and the Lychee mimosas were a delightful surprise!
Frequently criticized
- foodpaid for my food and they didn't give it to me
- coffeeI had coffee which is too slight for my taste
- hashbrownsMy experience at the restaurant involved a breakfast order of scrambled eggs and overcooked hashbrowns for two, along with one side of chicken sausage. The coffee was also disappointing, and at $32, I felt it was not value for money.
- pancakesfelt disappointed. The food is okayish, but there are better places to go for pancakes.
- chickengot a mouthful of chicken for $14 bucks
- fruitsome fruit on my French toast wasn't very fresh or juicy
- spicyI came here for brunch and ordered the pulled pork benedict and kimchee fries. The benedict was okay, though it was a bit spicy for a brunch item. Unfortunately, I had to stop eating it because my stomach couldn’t handle the heat.
- California omeletI was there earlier this morning, and boy was I disappointed. I got my usual, and I don't think I have been so disgusted with an omelet in my life. I wish this was hyperbole, but alas, it is not.
- English muffinsplaced upon the English muffins leaving a wet mess. Inedible.
- Green tea French toastGreen tea French toast: only for those who love extremely soggy bread.
If youre looking for a brunch spot with a diverse menu, especially for Benedicts, soufflé pancakes, or Thai cuisine, youll likely find some real gems here. Just be aware that some dishes might not live up to expectations, so choose wisely to avoid disappointment.
Service (5.3 out of 10)
mentioned by 60% of the guests
The service here is a bit of a mixed bag, landing an average score of 5.3 and a customer satisfaction of 52%. Out of 102 comments, 53 positive remarks highlight a generally friendly and attentive staff, often praised for fast service and quick seating. Many appreciated the waitstaff and servers for being personable and ensuring water glasses were full, making for a smooth dining experience.
On the flip side, 49 negative comments point to significant issues. Many experienced long wait times, with some waiting over an hour for food or seating. There are also concerns about rude staff, reservation mix-ups, and feeling that the restaurant was understaffed, leading to forgotten orders and poor customer service.
Service
102
Reviews
52%
Satisfaction
49
negative
0
neutral
53
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Quick seating
What people don't like
- Long wait times
- Rude staff
- Reservation issues
Often praised
- serviceService: Friendly and attentive. Got plenty of asks if water needed to be refilled.
- staffThe vibe was incredibly chill, creating a relaxed atmosphere. The food was good, and what truly elevated the experience was the friendly and attentive staff. They made the meal even more enjoyable.
- ServiceMy experience at this restaurant was great for brunch! We visited on a late Saturday around 1: 15 pm and were seated right away. I ordered the chicken and waffle, and my friend ordered the original benedict with gluten-free bread.
- Yelp waitlist optionWaitlist option by yelp is preferred
- checking it outWorth checking out if you are in the area
- decent servicedecent service
- fast serviceFast service
- foodfood came out very quickly
- friendly waitersBut really friendly waiters!
- good servicegood service
Frequently criticized
- serviceevb around us who got here after us got their food first
- waiting timeWe made reservations for 16 people for Monday at 11am brunch at this new restaurant we’ve never been to and showed up to find the table occupied by other patrons. We were told that we would have to wait an unknown amount of time with 16 people (Family) until the people seated minutes before us finished their meals. The owner and other employees were extremely rude and didn’t even bother to acknowledge the fact that we made reservations, we were all waiting to be seated at 11am and had our large family group all present.
- reservationsWe were told that we would have to wait an unknown amount of time with 16 people (Family) until the people seated minutes before us finished their meals. The owner and other employees were extremely rude and didn’t even bother to acknowledge the fact that we made reservations, we were all waiting to be seated at 11am and had our large family group all present. Our family didn’t get to experience the food or celebrate my wife’s birthday, we ended up leaving.
- staffWhen we showed up the day of, they told us that they don't take reservations and do not know who would have confirmed one for me. They were extremely rude and unaccommodating. We will never go back and I recommend that everyone boycott this place as their customer service is the worst I've ever experienced.
- ServiceService had a lot of be desired
- accommodate our groupI was so looking forward to eat here, but unfortunately, when we arrived for my sister-in-law's birthday, we were told they would not honor our reservation and would not accommodate our group. It’s interesting that we made a reservation on Friday (for 11 am on Monday) and confirmed it on Saturday (to remove a few people who weren’t coming), but when we got here, the owner said they don’t make reservations.
- apologiesNo apologies
- commitmentdoes not care about it’s customers or commitment it makes
- customer serviceThey were extremely rude and unaccommodating. We will never go back and I recommend that everyone boycott this place as their customer service is the worst I've ever experienced. There are so many great restaurants in the city, there is just no reason to put yourself through this.
- dining timetook us almost 2 hours to dine here
So, should you go? If you catch them on a good day, you'll likely enjoy friendly and fast service. However, be prepared for potential long waits and reservation issues, as consistency seems to be a challenge here.
Ambience (6.8 out of 10)
mentioned by 32% of the guests
The ambience here generally hits the mark, earning a good score of 6.8. Many guests rave about the great atmosphere and amazing vibe, often describing the place as clean and spacious. With 29 positive remarks out of 42 total, the outdoor seating and date night appeal contribute to a pleasant setting, though customer satisfaction sits at a mixed 69%.
However, not all experiences are perfect. Some patrons encountered issues with table availability, and a few found the restaurant quite loud, especially during busy times. Concerns about Wheelchair accessibility due to tight quarters and Parking difficulties in the area were also noted among the 10 negative comments.
Ambience
42
Reviews
69%
Satisfaction
10
negative
3
neutral
29
positive
Rating distribution
What people like
- Great atmosphere
- Clean and spacious
- Outdoor seating
What people don't like
- Loud environment
- Tight quarters
- Difficult parking
Often praised
- atmosphereThe atmosphere was also a highlight
- outdoor seatingSome fruit on my French toast wasn't very fresh or juicy, and the hash was perhaps lacking a little flavor. On the positive side, there is outdoor seating with covering, and it does allow dogs outdoors, which is definitely a plus. However, it seems like most of the dish options were spicy, and I don't handle spicy well.
- AtmosphereAtmosphere:5
- Sunday brunch spotGreat Sunday brunch spot
- always cleanalways clean
- amazing vibeSuch an amazing vibe
- clean and spaciousClean and spacious
- date nightGreat date night
- foodie spotfoodie spot
- indoor tablesa few tables indoor at good distance
Frequently criticized
- ParkingIt's mission so you know it's going to be a bit difficult.
- Wheelchair accessibilityTight quarters. Probably hard to get through on a wheelchair.
- mealnot exactly the place to have a quiet meal
- noiseso it can also be quite loud.
- pictures onlinePictures online can be decisive. Not as fancy as it advertised.
- restaurantMy experience at the restaurant was characterized by fast service and really good food. However, the restaurant was super busy and loud at brunch, making it not the ideal place for a quiet meal.
- tableWhat an experience our family had this wonderful morning planned for my wife’s birthday. We made reservations for 16 people for Monday at 11am brunch at this new restaurant we’ve never been to and showed up to find the table occupied by other patrons. We were told that we would have to wait an unknown amount of time with 16 people (Family) until the people seated minutes before us finished their meals.
- trash your placeIt's sad they always trash your place
- vandalizing your placewe can see the people vandalizing your place
- water glassThe water glass showed up with lipstick on the rim.
Overall, the ambience offers a pleasant experience for many, especially if you're seeking a lively spot with good vibes. However, be prepared for potential noise and consider parking or accessibility if those are concerns for you.
Value (5.6 out of 10)
mentioned by 14% of the guests
Lets talk value! Many folks found the pricing quite affordable, especially for SF brunch, noting some really reasonable prices and good value overall. Specific items, like the coconut, even got a shout-out for being a good deal.
This positive sentiment, based on 8 remarks, contributes to an average score of 5.6 and a customer satisfaction of 50%. However, the sentiment wasnt universally positive. There were 8 negative comments expressing concerns about the price and cost of certain popular items being too high for their size.
Some also felt the bottomless mimosa wasnt quite the deal it seemed, leading to opinions that it wasnt truly value for money.
Value
16
Reviews
50%
Satisfaction
8
negative
0
neutral
8
positive
Rating distribution
What people like
- Affordable SF brunch
- Reasonably priced items
- Coconut good deal
What people don't like
- Mimosa deal issue
- Popular items expensive
- Poor value for money
Often praised
- priceat a reasonable price
- coconutThe coconut is a good deal
- pricesPrices are good
- pricingquite affordable pricing for SF brunch.
- reasonable pricesreasonable prices
- reasonably priced itemsdefinitely find reasonably priced items on the menu that are delectable
- valueVery good value
Frequently criticized
- priceMy experience at this restaurant was below average for the price. I left no tip and am not coming back ever.
- bottomless mimosapay for bottomless mimosa and have it stop once you get to the bottom of your glass
- costtoo small for the high cost
- popular itemsSome of the more popular items on the menu are a bit expensive
- value for moneyNot value for money
If youre looking for some reasonably priced items, you might find good value here, but be mindful of certain popular dishes or special offers like the bottomless mimosa. Its a mixed bag, so choose wisely to avoid disappointment.
How are the prices at RAW Sugar Factory?
You’re looking at roughly 25 per person – reported by 60 diners. That puts it in the $21–$30 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks are actually spending, most diners are right in that $21–$30 sweet spot, making it pretty consistent. There are a few who spend less, and a handful who go a bit higher, but it’s definitely not a place for super cheap eats or ultra-premium splurges.
Here’s a quick look at what guests spend per person, based on the latest 60 reviews.
How does this restaurant’s value stack up against similar spots in San Francisco? This chart tells the story.
Considering its a Restaurant in San Francisco, we think the pricing feels pretty fair for what you get. Its a solid choice if you’re looking for good value without breaking the bank.
Customer Reviews: what people think about RAW Sugar Factory
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Breakfast
3
Disappointing Breakfast, Nice Ambiance
This restaurant, which is the same as Krua Thai, might serve better Thai food, but I wouldn't recommend it for breakfast. My experience with the french toast was the worst I've ever had; it resembled pan-fried focaccia dusted with cinnamon. The souffle pancake was similarly disappointing.
However, the interior was nice, and the service was good. It wasn't too busy for a Sunday afternoon.
- interior8
- service8
- Thai food6
- french toast1
- souffle pancake2
Price per Person
- $21–$30
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
2
Disappointing Menu Changes at Raw Sugar Factory
It is with a heavy heart that I feel I need to warn patrons about the changes to the menu at Raw Sugar Factory. I have been living in SF for over 10 years and have many fond memories of delicious food. I always ordered the California omelet, which, plus the super thin hash brown, were a signature for me and rare among the SF brunch circuit.
Unfortunately, times change. They have since moved locations a year ago, and the menu changed a lot. I was there earlier this morning, and boy was I disappointed.
I got my usual, and I don't think I have been so disgusted with an omelet in my life. I wish this was hyperbole, but alas, it is not. The "meat" in the omelet was ground and had a weird flavor to it.
I couldn't put my finger on why, but it was not good. The tomato slices inside were overcooked and down right revolting. My partner tried it and confirmed it did not taste good.
For what it is worth, my partner got a benedict and said it was fine. I for one will not be coming back. RIP thin hash browns.
- benedict6
- California omelet2
- super thin hash brown1
- weird flavor2
Price per Person
- $31–$40
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
3
Overpriced Food, Poor Service
My experience at this restaurant was mixed. The place was clean and spacious, which was a positive aspect. However, the food was WAY over priced for the servings provided.
To make matters worse, when I forgot my leftovers, the waiter had already thrown them away within 5 minutes. He didn't even mention I had left my food after I went to the bathroom before leaving the restaurant. Considering the high cost of the food, I expected better attention to detail.
I wouldn't recommend it for the price.
- clean and spacious8
- food3
- servings3
- left overs2
Service Type
- Dine-in
2
Disappointing Curry and Service
My experience at this restaurant was disappointing. The food was just okay, and the special curry was particularly bland. The service was also poor, which left me feeling bummed that my expectations weren't met.
- food4
- special curry2
- service2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
8
Fresh Chicken Fries, Amazing Atmosphere
My experience at the restaurant was largely positive. I ordered the Chicken Fries and they arrived incredibly fresh and hot, ready to eat. The accompanying sauce was really good, though my only minor complaint was that there wasn't quite enough of it.
Additionally, the chicken itself was a little dry. Despite these small points, overall everything was really good, and the atmosphere is truly amazing.
- Chicken Fries8
- sauce7
- atmosphere10
- chicken4
What RAW Sugar Factory offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Gender-neutral restroom
- Bar onsite
- Restroom
Offerings
- Healthy options
- Vegan options
- Wine
- Coffee
- Beer
- Small plates
- Cocktails
- Vegetarian options
- Alcohol
Dining options
- Breakfast
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of dietary options can you find at RAW Sugar Factory?
At RAW Sugar Factory, you’ll discover a wide array of choices to suit your dietary preferences. They proudly offer healthy options, including dedicated vegan and vegetarian dishes. You can also enjoy small plates, along with a selection of wine, coffee, beer, and cocktails.
What is the atmosphere like and what service options are available at RAW Sugar Factory?
You’ll experience a cozy, casual, and trendy atmosphere at RAW Sugar Factory. They offer flexible service options including outdoor seating, dine-in, takeout, and delivery, even no-contact delivery. Reservations are accepted, making it easy to plan your visit.
What is the overall dining experience like at RAW Sugar Factory?
RAW Sugar Factory offers an average dining experience with an overall score of 6.4. While the Food (6.7) and Ambience (6.8) are generally well-regarded, Service (5.3) and Value (5.6) often fall short for some patrons.
Is RAW Sugar Factory a good spot for a quiet meal or large groups?
It might not be ideal for a quiet meal as it can be quite loud and busy, especially during brunch. Additionally, there have been significant issues reported regarding reservation handling for larger groups, leading to long waits and frustration.
What are some popular food items at RAW Sugar Factory?
Customers frequently praise the diverse menu, including items like avocado Benedict, pesto harvest scramble, French toast, and authentic Thai food such as Khao soi and Laos boat noodles.