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Eclipse - Reviews

Hyatt Regency San Francisco, 5 Embarcadero Ctr, 94111 San Francisco
All reviews at a glance
215

Reviews

61.9%

Satisfaction

65

negative

17

neutral

133

positive

What people say about Eclipse

Visit Type
  • Business Meeting
Group Size
  • Solo
Service Type
  • Dine-in
Wait Time
  • Immediate (0–5 min.)
Noise Level
  • Loud
Robyn B.
Review date: 07/13/2025
6
Hotel Bar with Tasty Platter
My experience at this hotel bar, located in the Hyatt atrium, was a bit echo-y and open, making it not ideal for a nice dinner. However, the meat and cheese platter was very tasty. My Old Fashioned was good, though it lacked a cherry. My husband found his red wine to be uninteresting. The service was okay but somewhat spotty.
  • meat and cheese platter9
  • Old Fashioned7
  • service5
  • red wine3
  • atmosphere3
Visit Type
  • Casual Outing
Service Type
  • Dine-in
gavin M.
Review date: 06/15/2025
2
Disappointing Service, Mediocre Food
My experience at this restaurant was disappointing. My partner insisted we eat here because it was on-site, making it easier. However, the starter and main course were brought out at the same time, which I queried with the server. They just shrugged. Later, a waiter asked if everything was okay, and when I said no, they responded, 'Only if not wanting to go out. ' The overall attitude felt like they were questioning why we were even dining there, implying we 'get what we deserve'. Given the many great options nearby, I would advise others to please don't use this restaurant if you have a choice.
  • starter and main course2
  • server1
  • waiter1
Price per Person
  • $41–$50
Visit Type
  • Casual Outing
Group Type
  • Friends
Group Size
  • Large Group
Service Type
  • Dine-in
Meal Type
  • Dinner
Noise Level
  • Quiet
Jeynce P.
Review date: 06/01/2025
10
Amazing Service and Delicious Food!
My experience at the restaurant was wonderful, thanks to our server, Erika B, who was amazing. The food was exactly as desired, prompt, and tasty. The environment is lovely, and we were able to sit talking endlessly because we were well taken care of, had great food, and were accompanied by smiling attentive service. I'd recommend! 😘😘😘😘
  • server10
  • food9
  • environment8
Visit Type
  • Tourist Experience
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
Antony R.
Review date: 03/29/2025
6
Great View, Slow Service, Shed-like Seating
My experience at this restaurant was a mixed bag. While the view was undeniably great, the prep time for a simple toasted bagel was slow. The seating felt a bit like being in a large bike shed. Overall, the food received a decent rating, but the service and atmosphere were less impressive.
  • view8
  • food3
  • prep time2
  • seating1
  • service2
Price per Person
  • $11–$20
Visit Type
  • Tourist Experience
Service Type
  • Dine-in
Kristen S.
Review date: 01/18/2025
6
Nice atmosphere, but food is average
My experience at this restaurant was mixed. While the atmosphere at the bar was very nice, making it a good spot for a beer or glass of wine, the food itself was a bit of a letdown. The cheesecake was bland, and the cocktail was just 'meh'. Given that San Francisco offers some of the most amazing dining in the world, a meal like this is a bit of a bummer. I would recommend this place for drinks at the bar, but not necessarily for a full dining experience.
  • atmosphere8
  • cocktail5
  • beer or glass of wine7
  • cheesecake3
Price per Person
  • $91–$100
Visit Type
  • Casual Outing
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Edwin M.
Review date: 10/20/2024
7
Delicious Food, Courteous Service, Pricey
If you are staying nearby and don't want to go out, I recommend eating inside. The food is delicious, as are the drinks. The waiter was very courteous. However, it is a bit pricey. The only thing is that there might only be one waiter at night, which took some time to get our orders.
  • food9
  • drinks9
  • waiter8
  • pricey4
  • time to get orders4
Price per Person
  • $31–$40
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Long (31+ min.)
Anthony H.
Review date: 10/03/2024
6
Good Food, Terrible Service
My experience at this restaurant was a mixed bag. The food was excellent, earning a perfect score. However, the service was extremely slow. For dinner, you have to seat yourself and wait to be noticed, and it took 15 minutes before we were even greeted. The waitress seemed to disappear for 15-20 minutes at a time, making the overall dining experience frustrating.
  • food10
  • service2
  • waitress2
Price per Person
  • $31–$40
Visit Type
  • Tourist Experience
Group Size
  • Solo
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Short (6–15 min.)
Caroline O.
Review date: 09/23/2024
9
Joyful Service and Good Food
After a long day of travel, I decided to stay in my hotel for dinner and a drink. Joy, who was working the bar, truly lived up to her name. She was incredibly sweet, a pleasure to chat with, and provided excellent recommendations. Her attentiveness was perfect – present without being overbearing. While the menu is slightly limited, the food offered is good, with generous portions that arrive in a timely manner. The bar boasts an extensive selection, and the staff are knowledgeable about their offerings.
  • Joy10
  • recommendations9
  • attentive9
Visit Type
  • Business Meeting
Group Type
  • Friends
Group Size
  • Large Group
Service Type
  • Dine-in
Cz J.
Review date: 07/25/2024
7
Good Location, Decent Food & Drinks
My experience at this restaurant was primarily driven by its great location, especially convenient for those arriving in town for conferences. I met up with a group and found the fries to be good. They also offer a good selection of drinks. My glass of rosé was $14. It's worth noting that the bar and dining areas are managed by separate staff, and they prefer guests to stay within their designated areas. If you order food from the bar, you're expected to remain at the bar. The dining area operates like a typical restaurant with a single bill per table.
  • location8
  • fries7
  • selection of drinks8
Price per Person
  • $11–$20
Visit Type
  • Tourist Experience
Group Type
  • Friends
Group Size
  • Small Group
Service Type
  • Dine-in
Angela D. M.
Review date: 07/23/2024
8
Great Service and Beautiful Hotel!
We never ate there, but we had drinks after a long day of walking and seeing the sights all over the city! The service was great! Our server remembered the beer that my sister had the previous night! The hotel is the best! So beautiful inside! The architecture is amazing!
  • service9
  • architecture10

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