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oChef » XOX Truffles – San Francisco
XOX Truffles - San Francisco
Photo from XOX Truffles
XOX Truffles at a glance
San Francisco North Beach
- ☕ Café
$$
Price per Person $11–$20
mentioned by 21 of the guests
#641 out of 2403 places to eat in San Francisco
#61 Café out of 162 in San Francisco
Good
8 out of 10
Food
Service
Ambience
Value
314
Reviews
82.8%
Satisfaction
Often praised
- Exceptional truffles
- Great value
Frequently criticized
- Inconsistent service
- Limited seating
The cafe XOX Truffles invites you to discover a sweet escape in the heart of San Francisco’s vibrant North Beach neighborhood. This charming spot offers a delightful experience, perfect for a quick treat or a leisurely moment.
You’ll find it’s a local favorite for its unique offerings.
Overview: Introducting XOX Truffles
XOX Truffles offers a delightful experience for those seeking exceptional truffles and highly praised hot chocolate. Many appreciate the overall value, especially with various deals available.
It’s a spot where the core offerings truly shine, making it a memorable stop for sweet treats. However, the experience isn’t without its quirks.
While the products are generally well-received, some visitors have noted concerns regarding the ambience, describing it as small or less inviting. Additionally, the service can be a bit inconsistent, which occasionally impacts the overall visit.
Good
8
out of 10
314
Reviews
82.8%
Satisfaction
43
negative
11
neutral
260
positive
The restaurant garners a solid 8 out of 10 for its overall performance, with Customer Satisfaction standing at a good 82.8%. This positive sentiment is largely driven by the Food (8.7), which is clearly a standout, and the perceived Value (7.9) of its offerings.
These aspects contribute significantly to the positive experiences reported by many patrons. While the Ambience (7.1) is generally considered good, it doesn’t quite reach the heights of the food.
Service (6.4) is where opinions are more mixed, falling into the average range. This assessment is based on a substantial 314 customer remarks, with 260 positive observations highlighting strengths and 43 negative comments pointing to areas for improvement.
What people like
- Exceptional truffles
- Highly praised hot chocolate
- Good value deals
What people don't like
- Inconsistent service
- Limited seating
- Coffee quality issues
If you’re primarily seeking high-quality, classic French-recipe truffles and a rich hot chocolate, XOX Truffles is certainly worth considering. The Recommendation Score of 8.4 suggests a strong likelihood of a satisfying product experience, especially given the attractive deals on offer.
However, manage your expectations regarding the physical space and service consistency. While the treats are a draw, the small setting and occasional service issues might mean it’s best for a quick stop or takeaway rather than a lingering visit.
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Verdict: Our expert take on XOX Truffles
Food (8.7 out of 10)
mentioned by 96% of the guests
When it comes to the food here, youre in for a real treat! With an impressive 8.7 score and an outstanding 90.8% customer satisfaction, the overwhelming sentiment is excellent. Based on 187 positive remarks out of 206 total, guests consistently rave about the exquisite flavor of their handmade small batch truffles and the unbelievably good hot chocolate.
However, a few of the 10 negative comments point to some areas for improvement. Concerns were raised about the limited selection of flavors, inconsistent truffle size, and surprisingly, hygiene issues like hair found in a truffle. Some also felt the packaging wasnt quite up to par.
Food
206
Reviews
90%
Satisfaction
10
negative
9
neutral
187
positive
Rating distribution
What people like
- Exquisite truffles
- Exceptional hot chocolate
- Free truffle with coffee
What people don't like
- Inconsistent truffle size
- Limited flavor selection
- Hygiene concerns
Often praised
- trufflesI can confidently say they serve the best hot chocolate I have ever had, and their truffles are out of this world. It remains the best hot chocolate and truffles in the universe, and I've been coming here for at least 3 years strong. The food is rated a perfect 5, and the atmosphere is equally impressive with a 5-star rating.
- hot chocolateA great perk is that you get a free truffle with every drink order. This place has THE BEST hot chocolate in SF. I specifically get the bitter hot chocolate with oat milk.
- coffeeWe stumbled upon it while having dinner in the area. We initially stopped in for a coffee, but ended up with more truffles than coffee, lol. I'm planning to be back whenever we're back in town!
- free truffleA free truffle comes with every coffee drink
- chocolateWhile walking around San Francisco with my family, on our way to the Embarcadero from Chinatown, we stumbled upon this little hole-in-the-wall spot. Our experience was marked by excellent lattes and tasty chocolate.
- foodThe food was simply amazing
- trufflethey even gave us a tasty truffle as a bonus
- bitter hot chocolateI specifically get the bitter hot chocolate with oat milk. It's a true dark chocolate, velvety, and thick without being overly rich like hot fudge. I've never found better truffles at such a reasonable price, served by such a kind person.
- chocolate trufflesclassic French chocolate truffles in a wide range of flavors
- chocolatesthe chocolates are next level
Frequently criticized
- cappuccinoThe cappuccino was way too hot
- coffeethe coffee was not worth it
- drinksthey’re “not making drinks”
- espresso basethe espresso base sour
- flavorI love the truffles, but the selection is limited to dark chocolate variations. It’s also difficult to tell which flavor is which because all the truffles look the same, and you have to bite into the truffle to figure out the flavor. The owner who makes the truffles needs to wear a hair net.
- hair inside truffleThe owner who makes the truffles needs to wear a hair net. I purchased a 1/4 lbs (40 truffles) and 2 had short white hair inside the truffle. I would recommend bringing back the past flavors as well.
- milkWhile the truffles were good, their sizes were inconsistent, with one being large and the other tiny. Unfortunately, the cappuccino was a letdown; it was excessively hot, and the milk tasted burned and bitter, with a sour espresso base. I can understand the buzz around the truffles, but the coffee was definitely not worth it.
- packagingDon’t expect fancy packaging
- selectionselection is limited to dark chocolate variations
- truffle sizethe size of them were different, one was large the other tiny
If youre a fan of exceptional truffles and rich hot chocolate, this spot is definitely worth a visit. Just be prepared for a potentially limited flavor selection and dont expect elaborate packaging. The free truffle with coffee is a sweet bonus!
Service (6.4 out of 10)
mentioned by 49% of the guests
When it comes to service, while the overall score sits at an average 6.4, many customers, 41 out of 66, rave about the friendly owner and staff, often highlighting the personal touch and the owners dedication as a master at his craft. This contributes to a 62.1% customer satisfaction, indicating a generally positive experience for many. However, not everyone has had a smooth experience.
With 24 negative opinions, some have encountered rude behavior or a challenging owner attitude, describing interactions as condescending or experiencing inconsistent service. It seems theres a bit of a mixed bag, suggesting that your experience might vary.
Service
66
Reviews
62%
Satisfaction
24
negative
1
neutral
41
positive
Rating distribution
What people like
- Friendly owner/staff
- Personalized service
- Masterful craft
What people don't like
- Rude owner attitude
- Inconsistent service
- Condescending interactions
Often praised
- ownerThis place is a must when visiting San Francisco. The owner is pleasant, and the truffles are amazing! This is a guy who loves what he does, and you can taste it in every bite!
- serviceThe man making our hot chocolate didn't rush; he took his time to make it special
- friendlyJean-Marc Gorce, the owner and main truffle maker, is very friendly
- Jean MarcJean Marc is really nice
- ServiceService:5
- artisanhe is a true artisan
- awesome ownerthe awesome owner with his great disposition
- care into each orderputs a lot of care into each order
- chef Jeanchef Jean may bring back his savory and dessert crepes
- chef and shop ownerChef and shop owner is a one man show and he is the star
Frequently criticized
- serviceMy experience at this restaurant was overwhelmingly negative due to the service. Never in my life did I receive such a rude service. We bought a lot of chocolates, and the owner was super aggressive toward me and my son!
- ownerI preferred the lemon truffle for its fresher flavor over the raspberry's sweeter taste. The only reason this isn't a 5-star review is that the owner was a bit curt; perhaps it was an off day. Thanks for the delicious truffles!
- owner attitudeworst attitude of the owner I have ever encountered
- business closedbusiness was closed even though the sign indicated that it opened at 12 o'clock
- business ownerbe careful with the business owner, he is not very stable.
- chefThe chef who works there was gruff, cranky, and negative
- condescendingwas openly condescending when I asked which truffles were dark chocolate.
- hair netIt’s also difficult to tell which flavor is which because all the truffles look the same, and you have to bite into the truffle to figure out the flavor. The owner who makes the truffles needs to wear a hair net. I purchased a 1/4 lbs (40 truffles) and 2 had short white hair inside the truffle.
- hoursBe aware: In the past 2 weeks I went there 3 times during the times they were supposed to be open per Google, and they were not. I'm giving 5 stars based on my previous experience but I'm really hoping the owner will take 2 minutes of their time to update the hours.
- inconsistent servicedealing with that
You might encounter truly personal and friendly service, especially from the dedicated owner. However, be aware that some customers have reported less-than-stellar interactions, so your experience could be a bit of a gamble.
Ambience (7.1 out of 10)
mentioned by 24% of the guests
The vibe here is definitely a winner, scoring a 7.1 and boasting a 72% customer satisfaction! Many folks (18 out of 25 comments, in fact) rave about the friendly atmosphere and how it feels like a little gem or a cute shop. Its often praised as a warm, welcoming family business that offers a personal touch.
However, its not all perfect. Some of the 7 negative comments point out that its a small place with limited seating, making it not ideal as a place to stay for long. The uncomfortable dining atmosphere' due to the size is a recurring theme for those looking to linger.
Ambience
25
Reviews
72%
Satisfaction
7
negative
0
neutral
18
positive
Rating distribution
What people like
- Friendly atmosphere
- Cute shop
- Little gem
What people don't like
- Small place
- Limited seating
Often praised
- atmospherevery warm and welcoming
- placeThe spiced truffles were exceptional. This place is fabulous and worth visiting and indulging in before or after a meal.
- small businessThey also offer various boxes and deals for buying truffles in bulk, making them a perfect gift for any chocolate lover. This long-standing small business is a full recommendation!
- AtmosphereAtmosphere:5
- after dinner spotMy experience was at the perfect after dinner spot in North Beach. I recommend getting an assortment of flavors and enjoying them on your walk back home.
- coffee shopCute little coffee shop
- cute shopSuch a cute shop
- experiencethis felt real
- family businessNice to see a family business
- friendly atmosphereThe friendly atmosphere and personal touch from the boss
Frequently criticized
- ambiancefor ambiance and service, two stars
- atmosphereAtmosphere:1
- placeNot a very nice looking place to sit down
- place to stayNo place to stay to drink
- seatingMy experience at this restaurant was a mixed bag. While the truffles were absolutely delicious with a lot of different flavors to choose from, the place itself was small and not great to sit in. The limited space made for an uncomfortable dining atmosphere.
- shopThe shop is tiny, old, and kind of beat up and run down
- small placeSmall place not great to sit
If youre looking for a charming, personal spot to grab a quick treat or a lovely gift, this place is a definite go. Just be aware that its a small space, so it might not be the best if you're planning to sit and relax for a while.
Value (7.9 out of 10)
mentioned by 14% of the guests
When it comes to value, this spot truly shines! With a strong score of 7.9 and customer satisfaction soaring at 82.4%, its clear most folks feel theyre getting a great deal. Based on 14 positive opinions out of 17 total, many rave about things being reasonably priced and well worth it.
Customers particularly love the excellent deal of the 20 truffle box and the bonus of a free truffle with coffee. However, it's not entirely without its minor quibbles. A couple of voices, just 2 out of 17, did mention finding items a bit pricey.
While the overall sentiment is overwhelmingly positive, a few customers felt that some offerings might lean towards the more expensive side.
Value
17
Reviews
82%
Satisfaction
2
negative
1
neutral
14
positive
Rating distribution
What people like
- Reasonable prices
- Excellent deals
- Great price to value
What people don't like
- A bit pricey
Often praised
- priceThe price is more than reasonable
- free truffleYou get a free truffle with every drink order
- 20 truffle boxThe 20 truffle box is an excellent deal
- boxes/dealsvarious boxes/deals for buying truffles in bulk
- coffee with a free truffle deala coffee with a free truffle deal was attractive
- price to valueBest price to value
- pricedAffordable priced.
- pricesThe prices are reasonable
- reasonably pricedYou'll be treated to the best chocolate this side of the river Seine. TLDR: Best French-recipe truffles, reasonably priced, makes for a great binge or gift.
- truffles pricebetter truffles at such a reasonable price
Frequently criticized
- boxdecided not to buy a second $30 box because of the service.
- priceyThey are also a bit pricey
If youre looking for excellent value, especially when it comes to delicious truffles and attractive deals, this place is definitely worth a visit. While a few found it a tad expensive, the overwhelming consensus is that youll find great quality for a reasonable price, making it a smart choice for your sweet cravings.
How are the prices at XOX Truffles?
You’re looking at roughly 15 per person – reported by 21 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Digging into the details, we see a nice spread in what people spend. While the average is 15, a good chunk of guests find options in the $1–$10 range, and there are even a few premium experiences for those looking to splurge.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
See how this Cafe’s value stacks up against similar spots in San Francisco.
For a Cafe in San Francisco, we think the pricing feels quite fair. It offers options for various budgets, making it a versatile spot for different occasions.
Customer Reviews: what people think about XOX Truffles
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Excellent Truffles and Friendly Manager!
My experience at the restaurant was fantastic! The truffles were incredibly good. I highly recommend this place, and to top it off, the manager is also very friendly!
- truffles10
- manager9
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Simply Amazing - Worth the Wait!
It had been 10 years since we were here last and finally got back. It’s as good as we remembered. The food was simply amazing.
Additionally, the gentleman who runs the place was very kind, providing excellent service. A must visit!
- food10
- gentleman who runs the place9
- service9
Visit Type
- Solo Dining
Group Size
- Solo
Service Type
- Dine-in
9
Cute shop, great coffee and truffle!
This is such a cute shop and has become my new favorite spot to relax and read while enjoying an espresso. A delightful surprise is the free truffle that comes with your coffee!
- cute shop9
- espresso8
- free truffle10
Visit Type
- Food Exploration
9
Great Value and Delicious Hot Chocolate
My experience at the restaurant was excellent, particularly regarding the value for money. You get a drink plus a free truffle, which is a fantastic deal. I ordered the hot chocolate, and it was awesome.
- price to value10
- free truffle9
- hot chocolate10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Best truffles in SF gem!
My experience at this restaurant was fantastic! I had the best truffles to date. It's a true little gem in SF that we need to cherish.
- truffles10
- little gem9
What XOX Truffles offers
Service Options
- Onsite services
- Takeout
- Dine-in
- Delivery
FAQs
What service options are available at XOX Truffles in San Francisco?
At XOX Truffles, you have several convenient service options. You can enjoy onsite services, choose takeout for a quick grab, dine-in for a relaxed experience, or opt for delivery right to your door. This cafe in North Beach caters to your preferences.
What payment methods does XOX Truffles accept?
When you visit XOX Truffles, you’ll find a variety of payment options for your convenience. This San Francisco cafe accepts major credit cards, debit cards, and also supports NFC mobile payments, making your transaction smooth and easy.
What is the overall customer sentiment for XOX Truffles?
XOX Truffles has an overall Restaurant Score of 8 out of 10, with a Customer Satisfaction rate of 82.8%. This indicates a generally positive experience for most visitors, primarily driven by the quality of its food items.
What are the strongest aspects of XOX Truffles?
The strongest aspects are undoubtedly the Food (8.7), particularly the truffles and hot chocolate, which receive high praise. Many customers also appreciate the Value (7.9) offered, especially with various box deals and complimentary truffles with drinks.
Are there any common criticisms or areas for improvement at XOX Truffles?
Some common criticisms revolve around the Service (6.4), which can be inconsistent, and the Ambience (7.1), with some finding the shop small or lacking comfortable seating. There are also occasional mentions of issues with coffee quality.