The Charcoal Room - Reviews

We celebrated Christmas at The Charcoal Room, Santa Fé Casino, and it was a fantastic experience that lived up to the hype. The restaurant truly captures the classy steakhouse vibe with its dim lighting, fireplace, bar, dark wood paneling, and comfortable leather booths. Our server, Justin, was exceptional! He was knowledgeable about the menu, made excellent beverage recommendations (pomegranate martinis), and was attentive without being overbearing. The food was outstanding for the most part. We started with the chilled oysters and lobster, which were fresh and perfectly presented. For our main course, my husband and mother-in-law had the filet mignon; both were cooked to a perfect medium-rare and were incredibly flavorful and tender. The creamy whipped potatoes were a highlight, too. The shishito peppers were a new delightful touch to our steakhouse dinner.

My experience at the restaurant for an early Christmas Eve dinner was very enjoyable. From the hostess, to the bartender, and the bus service, everyone was great. However, Justin truly stood out as our server. He provided the best welcoming service and offered great recommendations. It took a moment to realize how fortunate we were to have him, especially after reading many positive reviews about him. The Surf and Turf special was excellent. Thank you and Merry Christmas.

My experience at this restaurant was exceptional, largely due to the outstanding service provided by our servers, Justin and Victor. I would highly recommend this establishment for all your occasions.

I loved the food, it was a 5 out of 5! However, the restaurant was really crowded, which led to a high noise level and slow service. The atmosphere was rated a 4 out of 5.

Our experience was fantastic, even better than T-bones! The atmosphere was more quiet and intimate, and the food quality surpassed our expectations. We consistently have great servers, and Justin, who usually takes care of us, truly loves his job, which really shines through. The runners and assistants are very communicative and ensure everything runs smoothly. We recently ordered two surf and turfs. I like my steak well-done, and my wife is pescatarian. I ordered both steaks super well-done, expecting them to take a while. Manager Tania and Justin went above and beyond to make sure we didn't feel forgotten, even though we weren't concerned. My wife's lobster tails were perfectly timed with the steaks and were delicious. My steaks were perfect. Everyone there always treats us like VIPs. We are looking forward to NYE and this place is always our first choice for special occasions.

My Thanksgiving dinner experience was absolutely awesome. The food, including the steak/lobster and bone-in steak, was amazing, and the side dishes were equally impressive. More importantly, the service was great. Our waiter, John, was very helpful with guidance and service, making the experience perfect. The side waiter, Patrick, ensured all items were clean and drinks were refilled. The hosts were also helpful, seating us a few minutes ahead of schedule. Thank you to the entire staff!

My experience at this restaurant has been outstanding, prompting a second visit. The food and service are truly second to none. I was impressed by the wonderful atmosphere, which is both classy and comfortable. Craig and Victor, in particular, provided service that was incredibly attentive and surpassed all expectations. I will definitely be returning!

Take a break from the gaming atmosphere and enjoy happy hour starting at 4: 00 weekdays. My husband has celiacs disease and they were able to accommodate his special needs. Only four stars because we wish they had more options for him. Otherwise the food is great! I had the Philly cheesesteak sliders (so good!) and the potato option (can't remember what it's called) was tasty. Also enjoyed their old fashioned (they have a great selection of other drinks at half off during happy hour).

My experience at The Charcoal House was truly exceptional. From the moment I walked in, I felt welcomed and cared for, creating an atmosphere that was both cozy yet elevated. The food was phenomenal; every dish showcased rich flavors, fresh ingredients, and a touch of creativity, indicating the chefs' passion. The drinks were equally amazing and perfectly made. What truly elevated the experience was the service – everyone was kind, attentive, and genuine, making me eager to return. This place offers more than just dinner; it's a complete experience. Highly, highly recommend. ❤️

My experience at the restaurant was a mixed bag. While the food was THE BEST, the service was slow and the atmosphere was uncomfortably too cool. Despite not being cheap, the meal was worth it.