oChef » Sum Dim Sum – San Francisco » Sum Dim Sum – San Francisco – Reviews

Sum Dim Sum - Reviews

601 Grant Ave, 94108 San Francisco
All reviews at a glance
507

Reviews

46.7%

Satisfaction

204

negative

66

neutral

237

positive

What people say about Sum Dim Sum

Price per Person
  • $21–$30
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Lunch
Wait Time
  • Moderate (16–30 min.)
Jeff S.
Review date: 10/22/2025
7
Great Food, Slow Service
My experience at this restaurant was marked by great plates of food. However, the service was slightly slow, so it's advisable to plan accordingly as they tend to get busy. The recommended dish was Dim Sum.
  • plates of food9
  • service4
Price per Person
  • $11–$20
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Dinner
L P.
Review date: 10/20/2025
7
Good food, but order was incomplete
My experience at the restaurant was a mixed bag. The food was good, earning a score of 4 out of 5. However, there was an issue with the service as they forgot part of my order and didn't mention it. This led to a less than ideal situation, impacting the overall experience. The service received a score of 2 out of 5 due to this oversight.
  • food8
  • service2
Price per Person
  • $21–$30
Visit Type
  • Family Dinner
Group Type
  • Family
Group Size
  • Small Group
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Moderate (16–30 min.)
Noise Level
  • Quiet
Olivia B.
Review date: 10/17/2025
1
Terrible Experience: Frozen Food and Rude Staff
My family and I visited for dinner, and from the start, things were not right. The waiter took a considerable amount of time to take our order. When the food arrived, it looked as though it had been frozen and then reheated in a microwave. Each of us spent approximately $20-$30 for what was essentially frozen food. My sister was taking photos of the food to help promote the business, as there seemed to be a lack of promotion, when a cleaner with a missing tooth insulted my sister in Spanish, assuming we wouldn't understand. We brought this to the server's attention, who laughed along with the cleaner. He offered no apology and acted oblivious to the situation. A couple who arrived shortly after we left also immediately departed due to poor service. I absolutely would not recommend this restaurant; there are definitely better options available.
  • waiter2
  • food1
  • frozen food1
Price per Person
  • $21–$30
Visit Type
  • Casual Outing
Group Type
  • Couple
Group Size
  • Small Group
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Immediate (0–5 min.)
Noise Level
  • Quiet
Jordyn
Review date: 10/17/2025
2
Terrible Service and Frozen Food
My experience at this restaurant was quite disappointing. I visited with my girlfriend and her sister. The waiter took forever to even offer us drinks, and the food did not seem to be made fresh at all. The dumplings and pot stickers tasted and looked frozen. To make matters worse, the cleaner was making fun of my girlfriend for taking pictures of our food, which she intended to post as a positive review. However, after the way we were treated and the disgusting food, I don't believe they deserve business until they learn proper customer service skills and manners. The employees are RUDE!
  • waiter1
  • food1
  • dumplings1
Price per Person
  • $21–$30
Visit Type
  • Food Exploration
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Moderate (16–30 min.)
Lydz
Review date: 10/17/2025
2
Mid Food, Awful Service
My experience at this restaurant was disappointing. The food was generally mid, with the dumplings tasting frozen and the garlic noodles being too salty and borderline cold. The potstickers were the only decent item. However, the service was incredibly weird and unprofessional. Despite the lack of other customers, the waiter took a long time to take our order. To make matters worse, a cleaner with a missing tooth called me stupid in Spanish for taking pictures of my food, and both he and the waiter laughed at me. When we confronted the waiter, he feigned ignorance and offered no apology. Another couple witnessed this and left immediately due to the poor service. I would not recommend this place unless you're looking for mediocre food and a humiliating experience.
  • potstickers7
  • dumplings2
  • garlic noodles3
  • service1
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Anna H. G.
Review date: 09/27/2025
9
Delicious Food, Great Service, Worth Returning
My experience at this restaurant was fantastic, leading me to return a couple of times. The establishment is clean and spacious, offering a pleasant atmosphere. The service was great, and the food portions were a good size. All the dishes we tried were excellent, but the tofu was an absolute winner. A small note: be sure to check the opening times as they close early.
  • clean and spacious10
  • great service9
  • good size food portions8
Price per Person
  • $21–$30
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Lunch
Wait Time
  • Immediate (0–5 min.)
Marcela G.
Review date: 09/23/2025
9
Delicious Lunch Specials and Fast Service
My experience at this restaurant was very positive. I enjoyed the lunch specials, which are a great deal at $15 and include a drink. We tried the broccoli and beef and the chicken with garlic noodles, and both dishes were really good. The service was impressively fast, with everything cooked really fast. I highly recommend the passion fruit tea, which was delicious. Overall, it was a great lunch experience.
  • lunch specials9
  • broccoli and beef8
  • chicken with garlic noodles8
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Sam S.
Review date: 09/20/2025
9
Vibrant Vibe, Delicious Dumplings!
My experience at this restaurant was a true vibe, enhanced by its colorful artwork and tasty dishes. I particularly enjoyed the pork dumplings and pork pot stickers. However, the vegetable spring rolls and fried buns with condensed milk were my absolute favorites!
  • colorful artwork9
  • tasty dishes9
  • pork dumplings8
Price per Person
  • $21–$30
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Noise Level
  • Moderate
Victor G.
Review date: 09/11/2025
8
Generous Portions, Tasty Food, Missed Order
My experience at the restaurant was largely positive, with generous portions and tasty food. All the dishes were recommendable, with the exception of the dumplings, which I didn't try because they were forgotten in my order and not served. The food received a high rating of 5, while service and atmosphere were rated at 3. The noise level was moderate.
  • portions9
  • food10
  • dishes8
  • order2
Visit Type
  • Quick Meal
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
SHAWNY H. D.
Review date: 07/22/2025
6
Delicious food, terrible payment experience
The food was very tasty. However, when it came time to pay, their system went down, and they tried to charge us double. We showed them proof of payment on our bank app, and the bank confirmed the payment, but the cashier was very rude and even threatened to call the police. This treatment was unexpected, as we were not rude at all. The cashier was despotic from the start, even snatching my husband's card to process the payment. Only a new waiter was empathetic and helpful, providing a solution. We suspect the bad treatment was due to racism.
  • food10
  • new waiter9
  • payment system1
  • cashier1
  • treatment1

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