Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle University Park
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 8 of the guests
#846 out of 858 places to eat in Seattle
#20 Sandwich Shop out of 23 in Seattle
Poor
3.8 out of 10
Food
Service
Ambience
Value
107
Reviews
28%
Satisfaction
Often praised
- Cleanliness
- Quick service
Frequently criticized
- High prices
- Poor hygiene
The snack bar Subway in Seattle’s University Park is your ideal spot for a quick and healthy bite. As a popular sandwich shop, you’ll find fresh options perfect for any meal, whether you’re grabbing lunch between classes or need a convenient dinner.
This casual eatery offers a welcoming atmosphere where you can easily satisfy your cravings.
Overview: Introducting Subway
Subway often serves its purpose for a quick bite, with some customers appreciating the perceived freshness of ingredients and the general cleanliness of the store. It can be a convenient stop when you’re in a hurry.
However, many diners express concerns regarding the overall prices, finding them unexpectedly high. There are also notable issues with sanitation practices and inconsistent customer service, which can detract from the experience.
Poor
3.8
out of 10
107
Reviews
28%
Satisfaction
71
negative
6
neutral
30
positive
Overall, Subway receives a 3.8 score, indicating a generally poor experience for many patrons. Customer satisfaction is also quite low at 28%, reflecting widespread disappointment.
This assessment is drawn from 107 customer observations, where 71 negative comments significantly outweigh 30 positive ones. The Food (3.4) and Service (3.8) topics both score poorly, with many noting issues like missing ingredients or indifferent staff.
While Ambience (5.3) fares slightly better, sometimes offering a quiet atmosphere, the Value (3) is a significant concern, frequently described as expensive.
What people like
- Clean premises
- Quick service
- Fresh ingredients (some)
What people don't like
- High prices
- Poor sanitation
- Inconsistent service
- Missing food items
If you’re seeking a quick, straightforward meal and prioritize a clean environment, Subway might serve its purpose. However, be prepared for potentially high prices and inconsistent service, which often fall short of expectations.
With a recommendation score of 4.1, it suggests that while some find it acceptable, many customers are left wanting more. It’s a place to consider for convenience, but perhaps not for a consistently satisfying experience.
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Verdict: Our expert take on Subway
Food (3.4 out of 10)
mentioned by 74% of the guests
When it comes to the food, some customers have found a few bright spots. Based on 8 positive comments out of 40, you might find a wholesome meal with plenty of options. Some appreciated the sandwich taste and noted that ingredients seemed fresher, making for a quick and easy bite that satisfies hunger and offers good value.
However, the overall picture for food is quite challenging, with a score of just 3.4 and customer satisfaction at a low 20%. Many of the 28 negative comments highlight issues like too much veggies making sandwiches messy, skimpy meat portions, and even concerns about flies on veggies. There are also mentions of ingredients not being fresh, leading to disappointing experiences with chicken and even stomach aches.
Food
40
Reviews
20%
Satisfaction
28
negative
4
neutral
8
positive
Rating distribution
What people like
- Wholesome meal options
- Satisfies hunger
- Good value
What people don't like
- Skimpy meat portions
- Uncooked/spoiled meat
- Veggies quality issues
Often praised
- hungerIt was a good option for a quick bite. The service was normal, nothing extraordinary, but it served its purpose: satisfying my hunger 😬😅😅. The place was clean and had parking.
- ingredientsingredients are fresher
- mealget a wholesome meal
- optionsMy experience at this restaurant was great. It's a cozy little sub-shop that offers a wholesome meal with plenty of options. The service was clean and quick.
- sandwichThey were also more accommodating with Subway's corporate discounts and coupons. If you're craving a Subway sandwich on the north end of Seattle, I highly recommend visiting this one for the best sandwich experience.
- sandwich tasteMy sandwich tasted fine
- sandwichesmade our sandwiches as if it were his own
- save halfMy experience was incredibly quick and easy. We ordered a footlong and were able to save half for lunch the next day, which is a great value.
Frequently criticized
- sandwichmy sandwich. There's no need to wrap the sandwich that tight
- meatFor the meat I get at the subway in Northgate they charge double meat here
- veggiesMy experience at this restaurant was extremely disappointing. I picked up our order and it was missing the chicken and had almost no veggies. This is NOT ACCEPTABLE!
- Classic Subway Clubit was SUBpar. Lacking and leaving me wanting
- Philly cheese steakMy experience at the restaurant was disappointing. I ordered a Philly cheese steak with peppers and onions, but the meat wasn't properly cooked. The staff member who made my sandwich seemed indifferent to the quality of the food.
- Sandwich’sSandwich’s are a little messy because of too much veggies.
- basic Sandwichescoupons for basic Sandwiches
- chickenwithout the chicken
- chipsGot my chips smashed
- extra VEGETABLEScouldn't get extra VEGETABLES
If youre in a pinch and just need to satisfy your hunger, you might find a basic sandwich here. But be warned: with frequent complaints about skimpy meat, questionable freshness, and even spoiled ingredients, its a gamble that might leave you disappointed.
Service (3.8 out of 10)
mentioned by 84% of the guests
When it comes to service, this spot presents a mixed bag, leaning heavily towards the negative, with a score of 3.8 and customer satisfaction at a low 30.2%. However, some customers did find bright spots. Based on 13 positive remarks out of 43 total customer comments, a few appreciated the friendly staff and good attitudes, noting quick and easy service.
Some even mentioned outstanding customer service and staff courtesy, feeling well taken care of. Despite these positive experiences, the majority of feedback, with 28 negative comments, points to significant issues. Many encountered problems with employee attitudes, poor customer service, and long wait times.
Concerns also arose regarding honesty about hours, ordering difficulties, and hygiene, including staff not wearing gloves or washing hands, leading to frustration and unaddressed mistakes.
Service
43
Reviews
30%
Satisfaction
28
negative
2
neutral
13
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Good attitudes
What people don't like
- Poor hygiene
- Rude employees
- Order issues
Often praised
- staffthey are always nice and joking around with me
- serviceservice was clean and quick
- Customer ServiceOutstanding Customer Service!!!
- ServiceService is good though
- calmGood attitudes & calm.
- customer serviceCustomer service was good
- good attitudesGood attitudes & calm.
- guyguy was super nice
- quick and easyincredibly quick and easy
- staff courtesytheir courtesy regarding parking
Frequently criticized
- refundwon’t refund you for their mistake
- Grubhub personeverytime a grub hub person came in they would blow off the current customer
- actual orderThis is NOT ACCEPTABLE! I had to drive back, still hungry and angry, because it seems this place doesn’t care about the actual order. #SubwayCorporate should be aware of this.
- attitudesbad attitudes here
- customer serviceThe customer service was terrible.
- deliveryDon't ever order delivery from here
- employeeemployee was nice I guess, but so hard to understand
- employee responseemployee said it's not her problem
- employeesthe employees were really loud after i ordered
- glovesMy experience at the restaurant was concerning due to hygiene and food handling. The staff member preparing my sandwich was wearing blue gloves and did not change them or wash their hands when asked. Additionally, my chips were smashed, and my sandwich was wrapped too tightly, making it difficult to eat.
Given the consistently poor feedback on service, with a low score and customer satisfaction, you might want to manage your expectations. While some find the staff friendly, be prepared for potential issues with wait times, order accuracy, and hygiene, especially if you're in a hurry or value meticulous service.
Ambience (5.3 out of 10)
mentioned by 32% of the guests
Walking into this spot, many customers found a lot to appreciate, with 7 positive remarks highlighting a generally clean place and a quiet atmosphere. Its often described as a cozy little sub-shop, with some even praising its sanitizing practices. While the overall score sits at an average 5.3 and customer satisfaction is a mixed 50%, these positive aspects certainly brightened the experience for some.
However, the ambience isnt without its challenges, with 7 negative remarks pointing to significant concerns. Some found the conditions super unhygienic and noted a general lack of sanitation, suggesting cleanliness isnt always a priority. Adding to the woes, theres often no WiFi, and parking is extremely limited, which can be a real hassle for visitors.
Ambience
14
Reviews
50%
Satisfaction
7
negative
0
neutral
7
positive
Rating distribution
What people like
- Quiet atmosphere
- Cozy sub-shop
What people don't like
- Unsanitary conditions
- Limited parking
- No WiFi
Often praised
- placeVery clean place
- cleanliness of the storethe cleanliness of the store
- parkingwith parking
- quiet atmosphereA recommended subway. Quite atmosphere…
- sanitizing practicessanitizing practices are on point.
- sub-shopA cozy little sub-shop
Frequently criticized
- ParkingParking is extremely limited
- cleanlinessCleanliness and fresh food does not seem to be a priority
- dirtyAlso very dirty
- menusthe menus are confusing
- sanitationlack of sanitation
- unhygienic conditionssuper unhygienic
- wifithere isn't even wifi
So, should you go? This place offers a quiet, cozy vibe, but be prepared for a mixed bag on cleanliness and convenience. If a peaceful sub-shop is your priority and you don't mind potential parking woes or a lack of WiFi, it might be worth a visit, but manage your expectations regarding overall upkeep.
Value (3 out of 10)
mentioned by 29% of the guests
When it comes to value, the feedback is overwhelmingly negative, with only 2 positive mentions out of 10 total. While some customers express a wish for the restaurant to honor more Subways corporate discounts and coupons, theres a strong sentiment that competitors offer better food for less. The overall value here is a significant concern, reflected in a poor score of 3 and a poor customer satisfaction of just 20%.
Many find it really expensive, noting its no longer a cheap place to eat. Complaints highlight the high price of a bottle of water and inflated delivery prices, often calling it the most expensive Subway and not worth the money. '
Value
10
Reviews
20%
Satisfaction
8
negative
0
neutral
2
positive
Rating distribution
What people like
What people don't like
- High prices
- Overpriced drinks
- Poor overall value
Often praised
- Subway's corporate discounts and couponshonor more of Subway's corporate discounts and coupons
- competitorsCompetitors have better food for half the price
Frequently criticized
- moneyMy experience at this restaurant was horrible. They took my money and didn't even have the decency to make my order. I strongly advise against ordering delivery from here.
- bottle of watera bottle of water costs almost $4
- breakfast comboasked me if I wanted a footlong so I was like oh, you can do a footlong breakfast combo?
- delivery priceswith delivery prices as high as they are
- priceReally expensive, this is no longer a "cheap place to eat"
- pricesMost expensive Subway in the local area. The prices are $1-2 higher
- specialwhen there is a special (advertisment for double meat for .50 cents) they charge full price!
If you're looking for a budget-friendly meal, this might not be your best bet. The high prices and perceived lack of value mean you could end up feeling quite disappointed, especially with delivery.
How are the prices at Subway?
You’re looking at roughly 17 per person – reported by 8 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners tend to spend in this sweet spot, with a few going slightly lower or higher. Just a heads-up, this is based on a small sample of 8 reviews, but it gives us a good indication!
Here’s a quick look at what guests spend per person, based on the latest 8 reviews. While the data is limited, it gives a good indication of typical spending.
See how this Sandwich Shop stacks up against similar spots in Seattle when it comes to value for money.
For a Sandwich Shop, we think the pricing here feels quite fair. It’s a solid mid-range option that offers good value for your quick bite.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
1
Spoilt Chicken, Stomach Ache
I ordered a rotisserie chicken from here. It smelled weird, but I ate it because I was hungry and it was 11 pm. The chicken was definitely spoilt and not fresh, and I had a big stomach ache afterwards.
I do not recommend eating here.
- rotisserie chicken1
- stomach ache1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Couple
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
2
Long Wait for Simple Order
My dad ordered from the app, and they took forever to make it. We were told it would be ready around 12: 15, but by 12: 20, they still hadn't called our order. I checked in periodically, and my dad did too.
Everyone else was getting their order just fine, and we only had two items. I don't understand what took so long. It's currently 12: 33, and it's still not out.
It's outrageous.
- items6
- wait time1
- order1
Visit Type
- Delivery
Service Type
- Delivery
2
Rude Service, Not Worth the Price
My experience at this restaurant was very negative. I encountered extremely rude staff who refused to acknowledge their mistake and tried to blame me. Given the high delivery prices, the overall experience was definitely not worth it.
I would suggest finding a different Subway location.
- staff1
- refund1
- delivery prices2
Visit Type
- Delivery
Service Type
- Takeout
2
Order messed up, unacceptable experience
My experience at this restaurant was extremely disappointing. I picked up our order and it was missing the chicken and had almost no veggies. This is NOT ACCEPTABLE!
I had to drive back, still hungry and angry, because it seems this place doesn’t care about the actual order. #SubwayCorporate should be aware of this.
- chicken1
- veggies1
- actual order1
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
1
App orders lack meat, rude staff
My experience at this restaurant was disappointing. If you order through the app, chances are you won’t get any meat on your sandwich. I watched an employee only use half of the pre-portioned servings for a foot-long sandwich.
I ordered the “elite” series and received only 1 piece of chicken on my sandwich. The guy at the counter was rude and gestured me to leave when I asked about the portions. The place was also very dirty, and the employee was not wearing gloves.
I do not recommend going here.
- meat on sandwich1
- pre portioned servings1
- piece of chicken1
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Healthy options
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is the Subway in University Park, Seattle, accessible for everyone?
Absolutely! This Subway location at 5401 25th Ave NE ensures a comfortable visit for everyone. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, making it a convenient stop for all.
What dining options and amenities does this Seattle Subway offer, especially for families?
You can enjoy a quick bite for breakfast, lunch, or dinner with counter service, or opt for takeout and delivery. This Subway is also good for kids, offering a dedicated kids’ menu, and provides a convenient restroom amenity for your comfort.
What is the overall customer sentiment for Subway?
Subway generally receives a **3.8** score, with **Customer Satisfaction** at **28%**. While **Ambience** (5.3) is rated as average, **Food** (3.4), **Service** (3.8), and **Value** (3) are perceived poorly by many customers.
Are there common complaints about Subway's food quality?
Yes, customers frequently report issues such as **missing the chicken and had almost no veggies**, **meat wasn’t properly cooked**, or sandwiches being described as **SUBpar. Lacking** in quality.
How do customers perceive the value and service at Subway?
Many customers find Subway to be **Really expensive**, noting that a **bottle of water costs almost $4** and **prices are $1-2 higher** than competitors. Service can be inconsistent, with some experiencing **Outstanding Customer Service!!!** while others report **bad attitudes here** and concerns about staff not changing **gloves**.