Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Madison Valley
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 9 of the guests
#836 out of 858 places to eat in Seattle
#14 Sandwich Shop out of 23 in Seattle
Average
4.2 out of 10
Food
Service
Ambience
Value
97
Reviews
34%
Satisfaction
Often praised
- Cleanliness
- Friendliness
- Freshness
Frequently criticized
- High prices
- Coupon problems
- Unreliable hours
The restaurant Subway in Seattle’s vibrant Madison Valley neighborhood is your go-to sandwich shop for a quick and satisfying meal. You’ll find a casual and quiet atmosphere perfect for enjoying a healthy option or a vegetarian delight.
Whether you’re grabbing a quick bite for lunch or dinner, this spot offers convenient counter service. It’s also a great choice if you’re looking for a place good for kids, ensuring a pleasant experience for the whole family.
Overview: Introducting Subway
Subway offers a familiar experience, often praised for its freshness and the ability to customize your meal. Many appreciate the friendly staff when ordering in person, making for a pleasant interaction.
However, some visits can be less smooth, with concerns about price points and occasional issues with order accuracy. There are also mentions of inconsistent business hours, which can be frustrating for customers.
Average
4.2
out of 10
97
Reviews
34%
Satisfaction
59
negative
5
neutral
33
positive
Looking at the overall picture, Subway holds a Restaurant Score of 4.2 out of 10, placing it in the average category. This is based on 97 customer opinions, with 33 positive and 59 negative.
While the Food (4.2) and Service (4.3) scores are also average, the Ambience (6.1) stands out as a stronger point, often noted for its cleanliness. The Value (1.8) topic, however, registers as poor, with many feeling the offerings are overpriced, especially when coupons are involved.
This sentiment contributes to a Customer Satisfaction of just 34%, which is considered poor. The notable gap between the average overall score and low customer satisfaction suggests a mixed experience for many patrons.
What people like
- Clean environment
- Friendly staff
- Fresh ingredients
What people don't like
- Overpriced items
- Coupon policy issues
- Inconsistent business hours
If you’re seeking a quick, customizable meal with generally fresh ingredients and a clean setting, Subway can be a decent option. The Recommendation Score of 4.4 suggests it’s a serviceable choice for some, particularly for a fast lunch.
However, be mindful of potential pricing concerns and coupon restrictions, which can impact the overall value. It’s best to visit during standard hours to avoid disappointment, as inconsistent opening times have been noted.
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Verdict: Our expert take on Subway
Food (4.2 out of 10)
mentioned by 58% of the guests
When it comes to the food, there are some definite bright spots! Many folks appreciate the customization options and the freshness of items, often leading to a delicious creation or a great sub. With 11 positive remarks out of 32 total comments, it seems some customers really enjoy the wonderful food and careful sandwich preparation.
However, the overall sentiment for food quality is a bit of a mixed bag, with a score of just 4.2 and customer satisfaction at a rather low 34.4%. A significant 20 negative comments highlight issues like disappointing portion sizes, bad food quality, and stingy with ingredients. Concerns about unfresh vegetables and missing items also frequently pop up.
Food
32
Reviews
34%
Satisfaction
20
negative
1
neutral
11
positive
Rating distribution
What people like
- Easy customization
- Fresh ingredients
- Good sandwich making
What people don't like
- Skimpy portion sizes
- Poor food quality
- Missing ingredients
Often praised
- foodThe food is essentially what you'd expect (which I love)
- Reuben sandwichmade a delicious creation
- breakfast sandwichI stopped in for breakfast and was greeted with a wonderful smile that immediately informed me about a special offer: free coffee with a breakfast sandwich. Thank you for the great service and wonderful food.
- customization optionseasy to add lettuce, tomatoes, onions, etc
- free coffeeI stopped in for breakfast and was greeted with a wonderful smile that immediately informed me about a special offer: free coffee with a breakfast sandwich. Thank you for the great service and wonderful food.
- freshnesseverything was fresh.
- sandwich preparationThey way they make each and every sandwich is really good.
- subMy sub is always fresh
- subsalways a great sub
- wonderful foodand wonderful food
Frequently criticized
- sandwichMy sandwich was not made according to my instructions.
- bad quality of foodthe bad quality of food
- cheesedid not get any cheese
- cucumbers3 thin sliced cucumbers
- food qualityfood quality was rated a 1
- green pepperemployees only put 3 strips of green pepper
- ingredientsmissing 3+ ingredients last time
- itemsmy items were missing on each sub
- limited menuCoupons are only accepted if you order from a limited menu
- meatmeat also looked not so tasty
If youre looking for a customizable sandwich and dont mind potentially smaller portions, you might find something to like. However, be aware that many customers have reported issues with ingredient skimping and overall food quality. It's a bit of a gamble, so manage your expectations.
Service (4.3 out of 10)
mentioned by 88% of the guests
It seems the service here is a bit of a mixed bag, with a 4.3 score indicating its average, but customer satisfaction lagging at a poor 34.1%. Based on 41 customer remarks, theres a clear split in experiences. On the bright side, many customers praise the friendly staff and great service, often highlighting a wonderful smile and quick lunch service, especially for in-person orders.
Some found the sandwich artist to be quite pleasant, making for a positive experience. However, a significant number of people encountered rude in person staff and frustrating wait time issues, sometimes up to an hour. Online ordering frequently led to wrong orders, and there were complaints about customer service and even staff not caring or closing early.
Service
41
Reviews
34%
Satisfaction
24
negative
3
neutral
14
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Positive in-person
What people don't like
- Long wait times
- Rude staff
- Wrong online orders
Often praised
- staffHowever, going in person to order is a positive experience. The space is exceptionally clean, and the staff is nice. Just avoid online orders.
- serviceservice was nice and quick
- accuracythey were accurate
- crewespecially warm and friendly crew
- great servicethank you for the great service
- guythere is a guy... who is always there and is very friendly
- in person orderGoing in person to order is fine.
- open before 11 amWas open before 11am which is more than can be said
- quick lunchgreat for a quick lunch
- sandwich artistThe friendly sandwich artist
Frequently criticized
- staffstaff were uneducated and uncharismatic
- Wait timeWait time:30-60 min
- business hoursMy experience at this restaurant was incredibly frustrating. I arrived during their stated business hours, and the "open" sign was clearly displayed. However, the door was locked, and no one answered the phone when I tried to call.
- closing earlyIf you’re going to close early
- customer serviceTerrible customer service
- employeeemployee doesn't seem to care
- experienceThe employee seemed unfriendly and didn't appear to care, even about wearing his mask. It was a disappointing experience overall, and I won't be coming back.
- handwashingdemonstrate that they dont know how to wash their hands
- management remindershow a reminder that the management wrote for them
- maskincluding wearing his mask
If youre considering a visit, be prepared for a gamble. While some find the in-person service friendly and quick, theres a strong chance you'll face long waits or issues, especially with online orders. Proceed with caution, or perhaps try ordering in person.
Ambience (6.1 out of 10)
mentioned by 38% of the guests
The ambience here gets a decent score of 6.1, with many appreciating the overall space and atmosphere. Customers frequently praise the cleanliness, noting the place is always clean and even super clean. The atmosphere was nice and quiet, and despite being small, it's often described as very comfortable, contributing to a warm and friendly vibe, based on 7 positive remarks.
However, the customer satisfaction for the ambience is a bit mixed at 58.3%, suggesting some areas need attention. There are 4 negative comments, with hygiene being a concern for some, and the front door causing issues, like being locked during business hours. One reviewer even rated the atmosphere quite low, indicating a need for improvement in consistency.
Ambience
12
Reviews
58%
Satisfaction
4
negative
1
neutral
7
positive
Rating distribution
What people like
- Super clean space
- Warm, friendly atmosphere
- Very comfortable
What people don't like
- Hygiene concerns
- Locked front door
- Door needs repairs
Often praised
- atmosphereespecially warm and friendly atmosphere
- placethe place is kept really clean
- cleanlinessThe place was very clean
- comfortit's small but very comfortable
- spaceSpace is super clean
Frequently criticized
- atmosphereatmosphere a 2
- doorI arrived during their stated business hours, and the "open" sign was clearly displayed. However, the door was locked, and no one answered the phone when I tried to call. If a restaurant plans to close early, they should at least have the courtesy to turn off their "open" sign and not mislead customers.
- front doorThe front door could use some repairs
- hygienesignificant concerns about hygiene
If a clean and comfortable spot is your priority, youll likely find the ambience here quite pleasant. Just be aware that some past visitors have noted issues with the front door and hygiene. Its worth a try, but manage your expectations regarding consistency.
Value (1.8 out of 10)
mentioned by 27% of the guests
When it comes to value, theres a tiny glimmer of hope, as one customer appreciated being able to use their coupon. This single positive sentiment, out of 12 total customer remarks, suggests that while some deals might exist, they are not widely recognized or easily accessible. Despite a rather poor overall score of 1.8, customer satisfaction surprisingly sits at a good 83%, indicating a complex picture.
However, the overwhelming sentiment, with 11 negative remarks, points to significant concerns about pricing. Many feel the "price" of items, especially "overpriced footlongs, " is simply too high. Theres also considerable frustration regarding the coupon policy and a perception of the franchise owner being greedy, making it hard to find real savings.
Value
12
Reviews
8%
Satisfaction
11
negative
0
neutral
1
positive
Rating distribution
What people like
- Coupon use allowed
What people don't like
- High menu prices
- Overpriced footlongs
- Restrictive coupons
Often praised
- couponlet me use my coupon
Frequently criticized
- priceoverpriced, especially the price of the sandwich
- 6" sub of the day combocomes out closer to $10.99 + tax
- cheapbusiness is so absurdly cheap
- coupon policythe biggest issue is the coupons
- couponscheap skate franchisee will only let you order certain sandwiches when using coupons
- franchise ownerfranchise owner is being unashamedly greedy
- menu itemscharges 30% more for menu items
- overpriced footlongsthe overpriced footlongs
- sandwich priceoverpriced the price of the sandwich
- unbelievable pricesMy experience at this Subway was disappointing due to the portion sizes and unbelievable prices. For the cost of a single sandwich, you could buy enough ingredients to make six.
If youre considering a visit, be prepared for potentially high prices, especially if youre not planning to use a coupon. While overall satisfaction is surprisingly good, the value aspect clearly needs improvement, so manage your expectations regarding cost.
How are the prices at Subway?
On average, you’ll spend around 24 per person – from 9 guests. That puts the restaurant in the $21–$30 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
While the average is 24, the data shows most diners actually spend between $11–$20. However, theres also a significant outlier, with one guest spending over 101 $, which pulls the average up. This means prices arent tightly clustered around the average, offering both more budget-friendly and premium options.
With only 9 customers, the data is limited, but it gives a good indication.
This chart shows what people usually spend per person, using the 9 most recent reviews. With only 9 customers, the data is limited, but it gives a good indication.
A look at how this restaurant’s value for money compares to similar spots in Seattle.
Considering most guests spend in the $11–$20 range, we think the pricing is quite fair for a sandwich shop in Seattle. Just be aware that the average can be a bit misleading due to some higher-end choices available.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Hygiene Concerns Lead to Departure
My experience at this restaurant was unfortunately cut short due to significant concerns about hygiene. I observed an employee touch her face and hair before putting on gloves, and then touch the gloves themselves, including the fingers, while donning them. When I asked if she could wash her hands before preparing my order, she ran them under water for a mere 5 seconds before drying them with paper towels.
This lack of proper handwashing technique, which is fundamental and taught in food handler courses, led me to leave without eating. I cannot dine where I witness such disregard for basic sanitation.
- hygiene1
- handwashing1
Price per Person
- $100+
Visit Type
- Delivery
Group Size
- Large Group
Service Type
- Takeout
2
Disappointing Subway Experience
My experience at this Subway was quite disappointing. The franchisee seemed to be a cheap skate, only allowing certain sandwiches to be ordered with coupons when in person, despite the coupon stating “get any footlong. ” I would advise ordering online to avoid this issue.
Furthermore, the pickup orders were slammed together without much attention to detail. Last time, I was missing 3+ ingredients and no sauce, even though I had ordered them. It felt like a lose-lose situation, and I will not be ordering from this Subway again.
- coupons2
- pickup orders2
- ingredients1
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Rude Service, Unusable Phone Line
My experience at this restaurant was the absolute worst. They choose to not set up their phone line, and the staff were more rude in person. The wait time was 30-60 minutes for take-out.
- phone line1
- rude in person1
- Wait time2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Portions, High Prices
My experience at this Subway was disappointing due to the portion sizes and unbelievable prices. For the cost of a single sandwich, you could buy enough ingredients to make six. The food quality was rated a 1, service a 3, and atmosphere a 2.
- service3
- portion sizes1
- unbelievable prices1
- food quality1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
7
Online Orders Flawed, In-Person Great
I strongly advise against ordering online from this restaurant. It's much better to go in person. When ordering online, something is consistently missing or prepared incorrectly.
For instance, today my steak and cheese had no cheese, and it seems they either don't toast take-out orders or their toaster oven needs repair. However, going in person to order is a positive experience. The space is exceptionally clean, and the staff is nice.
Just avoid online orders.
- in person order8
- space10
- staff9
- online ordering2
- steak and cheese1
- take-out orders2
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Quick bite
- Healthy options
- Vegetarian options
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
- Quiet
FAQs
What accessibility features does Subway in Madison Valley offer?
This Subway location is designed to be fully accessible for you. It provides a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom. You can comfortably navigate the space and enjoy your meal without any concerns.
What kind of dining options and meals can you find at Subway in Seattle's Madison Valley?
At Subway, you can enjoy a variety of dining options throughout the day. They serve breakfast, lunch, and dinner, with convenient counter service. Catering services are also available for your events. You’ll find quick bites, healthy options, and vegetarian choices to suit your preferences.
How does Subway generally score with customers?
Subway receives an overall Restaurant Score of 4.2 out of 10. While Ambience (6.1) is a stronger point, Food (4.2) and Service (4.3) are average, and Value (1.8) is notably low.
What do customers appreciate most about Subway?
Many customers highlight the freshness of ingredients and the ability to customize their sandwiches. The staff are often described as friendly, especially for in-person orders, contributing to a pleasant experience.
What are the main concerns customers have about Subway?
Key concerns revolve around Value, with many finding items overpriced and experiencing issues with coupon policy. There are also mentions of inconsistent business hours and occasional missing ingredients.