Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Central Business District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 45 of the guests
#839 out of 858 places to eat in Seattle
#18 Sandwich Shop out of 23 in Seattle
Poor
4 out of 10
Food
Service
Ambience
Value
262
Reviews
30.9%
Satisfaction
Often praised
- Fresh sandwiches
- Friendly staff
- Clean premises
Frequently criticized
- High prices
- Inconsistent service
- Poor hygiene
The restaurant Subway, a popular Sandwich Shop in Seattle’s vibrant Central Business District, offers you a reliable spot for a quick and satisfying meal. You’ll find a casual atmosphere perfect for a relaxed dining experience, whether you’re grabbing a healthy option for lunch or a quick bite on the go.
With convenient dine-in, takeout, and delivery service options, Subway makes it easy to enjoy your favorite subs.
Overview: Introducting Subway
Subway offers a mixed experience, with many customers appreciating the freshness of their sandwiches and the generally friendly staff. It can be a convenient spot for a quick meal, often noted for its clean environment and the ease of getting an order.
However, some visits are marred by concerns over value, with prices often perceived as high. There are also notable inconsistencies in service quality and occasional issues with the overall dining atmosphere, which can detract from the experience.
Poor
4
out of 10
262
Reviews
30.9%
Satisfaction
166
negative
15
neutral
81
positive
Subway registers an overall restaurant score of 4 out of 10, placing it in the average category, though customer satisfaction lags significantly at just 30.9%. This notable divergence suggests that while some aspects are acceptable, a substantial portion of patrons leave feeling underwhelmed.
Delving into specifics, Food scores relatively well (4.8), indicating a decent product foundation. Ambience is also fair (5.1), suggesting a generally acceptable setting.
However, Service (3.4) and particularly Value (3) are areas needing considerable attention, reflecting numerous customer comments. These insights are drawn from 262 customer observations, with 81 positive remarks overshadowed by 166 negative ones.
What people like
- Freshly made sandwiches
- Friendly staff interactions
- Clean store environment
What people don't like
- High prices
- Inconsistent service
- Questionable hygiene/ambience
Given the average overall score and low customer satisfaction, Subway presents a bit of a gamble. While the food itself often meets expectations, and some staff are genuinely helpful, the pricing and service consistency are significant drawbacks.
With a recommendation score of 3.9, it’s clear this location isn’t consistently hitting the mark. If you prioritize convenience and a familiar sandwich, it might suffice, but be prepared for potential inconsistencies in service and a price point that many find hard to justify.
Similar Restaurants in Seattle
- Sandwich Shop
8.7
out of 10
out of 10
331
93.1%
- $$
- Lawton Park
- Food
- Service
- Ambience
- Sandwich Shop
8
out of 10
out of 10
281
79.7%
- $$
- Greenwood
- Food
- Service
- Ambience
- Sandwich Shop
7.4
out of 10
out of 10
310
70.3%
- $$
- Fremont
- Food
- Service
- Ambience
- Sandwich Shop
7
out of 10
out of 10
202
69.3%
- $$
- Wallingford
- Food
- Service
- Ambience
- Sandwich Shop
6.4
out of 10
out of 10
103
61.2%
- $$
- Maple Leaf
- Food
- Service
- Ambience
- Sandwich Shop
5.8
out of 10
out of 10
124
51.6%
- $$
- Fremont
- Food
- Service
- Ambience
Verdict: Our expert take on Subway
Food (4.8 out of 10)
mentioned by 60% of the guests
When it comes to the food, opinions are a bit of a mixed bag, with a score of 4.8 out of 10, placing it in the average range. However, customer satisfaction sits at a mixed 41.6%. Many customers praised the delicious sandwiches, especially the steak and cheese and turkey bacon, often noting the food was fresh and portions were good.
Some even highlighted the wide open menu and vegetarian offerings among the 32 positive remarks. On the flip side, with 41 negative comments out of 77 total remarks, there are clear areas for improvement. Common complaints revolved around the food being cold, stingy ingredients, and issues with the bread.
Specific items like the tuna sandwich and roast beef received criticism, with some experiencing quality issues and sloppy preparation, indicating inconsistency in food quality and execution.
Food
77
Reviews
41%
Satisfaction
41
negative
4
neutral
32
positive
Rating distribution
What people like
- Delicious sandwiches
- Fresh food
- Good portions
What people don't like
- Cold food
- Stingy ingredients
- Sloppy preparation
Often praised
- foodI haven't had any issues with this Subway in the past, but I wanted to warn people about ordering the tuna sandwich. I went this Saturday night to order a tuna sub, and the food I ordered was delicious. However, a few hours later, I got extremely sick.
- sandwichSandwich was fresh n baked nicely
- 24 hour subwaysThey need more 24 hour subways cuz this is awesome
- Chicken Bacon Ranch meltI got the Chicken Bacon Ranch melt. The dude working there was friendly
- Meatball MarinaraI always order Meatball Marinara
- Philly with steak and provolone cheeseI got the Philly with steak and provolone cheese.
- Subway sandwichI love getting my Subway sandwich from this location. The woman working at the lunch hour is always so busy with a long line, but she prepares each order as quickly as possible and it’s always exactly what I ordered. It’s not easy keeping a restaurant running in downtown right now but she is doing great and I’m happy to support this place!
- best subssome of the best subs are crafted here
- food was freshthe food was fresh
- good mealThis sandwich used to be $18, which was fair, but now they've bumped it up by almost an extra $10. If you want to save money and actually get a good meal, I would not recommend Subway in downtown Seattle anymore.
Frequently criticized
- foodOver the past few years, I have eaten at this Subway location on multiple occasions, and each time I have fallen ill shortly thereafter, including this evening when I experienced severe sickness. It is worth noting that I have never had this experience at any other Subway location.
- breadI came here on New Year's Eve to pick up a DoorDash order. I was told they were out of bread, even though I could clearly see a lot of bread in the bread box. After observing them serve everyone who wasn't white before me, I had to unassign the order.
- ingredientsIt felt like a disservice to the brand, and I believe corporate intervention is urgently needed. The staff appeared utterly disengaged, consistently avoiding orders and claiming to be out of basic ingredients – a claim I found hard to believe for a Subway, especially after three visits. The two employees exhibited extreme laziness.
- sandwichVery sad excuse for a sandwich. It looks like it was run over by a truck.
- Parmesan cheeseOut of Parmesan cheese.
- burnt breadMaybe burnt or something, just weird
- chipotle sauceThe server was the cheapest nastiest I've ever encountered at a Subway. The chipotle sauce was watered down. When I asked for spinach, I was told there was none, but when I pointed it out, I was reluctantly given only a few leaves.
- cookiesThey were out of cookies.
- double meatI paid for double meat, but did I get it? NO.
- fresh foodthey really should put fresh food out.
If you're looking for a quick, customizable meal, you might find some delicious options, but be prepared for potential inconsistencies. It seems the quality can vary, so it might be a hit or miss depending on your order and location.
Service (3.4 out of 10)
mentioned by 88% of the guests
When it comes to service, there are some bright spots! Many customers appreciated the friendly and efficient staff, with positive comments highlighting the staff and employee for their kindness and customer service. Some even found the pick up process and overall convenience to be excellent, making their experience smooth and pleasant.
However, the overall picture for service is quite challenging, with a score of 3.4 and customer satisfaction at a low 25.4%. Based on 138 customer comments, with 98 negative remarks compared to 35 positive, many encountered rude and unprofessional service. Issues like long wait time and poor customer service skills from employees were frequently mentioned, often leading to frustration and disappointment.
Service
138
Reviews
25%
Satisfaction
98
negative
5
neutral
35
positive
Rating distribution
What people like
- Friendly staff
- Efficient service
- Quick process
What people don't like
- Rude staff
- Long waits
- Poor customer service
Often praised
- servicewent to the Subway on 4th Ave for better service
- staffI was pleased to find that they offer root beer. The place was clean, and the staff was friendly.
- Nancynancy was superb, she has a great sence of humour
- kindnessone of the most kindness
- workerGreat worker with good customer service
- ServiceFlavio is amazing! ... made sure to take the time to make me feel welcomed and taken care of!
- Sunilsuch a nice guy Sunil
- convenienceI really enjoyed the convenience of this 24/7 location
- customer serviceMy experience at this Subway was one of my best in terms of taste. The food was delicious, and the worker provided good customer service. The only negative aspect was the presence of homeless people outside, which might be unexpected for visitors not from the area.
- dude working thereThe dude working there was friendly
Frequently criticized
- serviceThe service here was absolutely terrible.
- customer serviceThe male worker frequently hid in the back, forcing his coworker, who struggles with English, to manage alone. Their lack of customer service and poor work ethic are single-handedly driving away business. The issue isn't the neighborhood; it's the incompetent and apathetic staff!
- employeeMy experience at this restaurant was quite disappointing. They seem to only staff one employee at a time, regardless of how busy they are. Unless you have a free 20 minutes to wait for your food, I'd suggest going elsewhere.
- employeesWorst of all is the argumentative and rude employees.
- staffMy experience at the Subway on 305 Lenora St was not good. The establishment was dirty, the staff was not friendly, and additionally, there were several homeless people sitting right in front of the entrance, which made the atmosphere uncomfortable. It's not a place we are eager to return to.
- orderI was told they were out of bread, even though I could clearly see a lot of bread in the bread box. After observing them serve everyone who wasn't white before me, I had to unassign the order. This experience was incredibly frustrating.
- online orderThe app confirmed payment and preparation, even stating the order was ready for pickup at 11: 58 am. Upon arrival at noon, the cashier informed me the order was never placed at the store and he had no record of it. Despite showing him my phone confirmation, he was unhelpful, rude, and ignored my questions about a supervisor or an explanation for the discrepancy.
- refundhow to give me a refund
- restroom accessrefused to be allowed to use restroom
- sandwich makingtried to toast it with vegetables on it and sauce already on it
If top-notch service is a priority for you, this spot might be a gamble. While some experiences are positive, the frequent reports of rude staff and long waits suggest you might be disappointed.
Ambience (5.1 out of 10)
mentioned by 37% of the guests
When it comes to the vibe, many customers have found things to love! With 12 positive remarks, theres a clear appreciation for the cleanliness and neat environment, making it a pleasant spot to eat in peace with a nice atmosphere. Some even specifically praise the Lenora location for a great experience.
However, its not all sunshine and roses. With 16 negative comments, there are some serious concerns, especially regarding the horrible location, broken bathroom facilities, and difficult parking. Many also found the general atmosphere uncomfortable or the establishment dirty and dingy.
This contributes to a customer satisfaction of just 37.5%, despite an average score of 5.1.
Ambience
32
Reviews
37%
Satisfaction
16
negative
4
neutral
12
positive
Rating distribution
What people like
- Clean environment
- Nice atmosphere
- Lenora location praised
What people don't like
- Horrible location
- Broken bathrooms
- Difficult parking
Often praised
- atmosphereI enjoyed a great sandwich and found the staff to be very friendly. It's a nice place for lunch or dinner when you're looking for a great meal and a nice atmosphere.
- placeNice place for lunch / dinner
- Lenora locationshowing some love to the Lenora location!
- cleanlinessthe store IS clean
- eat in peaceate in peace
- establishmentis a much better establishment
- experienceAlways an awesome experience
- neat environmentthey keep the place very neat
- restaurant cleanlinessThe restaurant was clean
Frequently criticized
- atmosphereThe atmosphere, however, was less impressive
- bathroomthe bathroom is supposebly always broken
- doorMy experience at this restaurant was a zero-star disaster. The store was advertised as open with lights on, but the door was locked. When I approached, an Asian woman at the door was incredibly rude, refusing to even look at me.
- establishmentThe establishment was dirty
- homeless people outsidethere are homeless people outside
- locationa horrible location for one
- neighbor businessWhen I questioned why they initially said it was closed, the server became angry instead of apologizing. I left without purchasing any food, as this does not seem like a good neighbor business.
- parkingDifficult to park, street parking only.
- sanitary conditionsTotally unsanitary
- storedingy run down store
So, whats the verdict? While some find the interior clean and the atmosphere pleasant, be prepared for potential frustrations with the horrible location, broken bathroom, and difficult parking. Its a mixed bag where a good meal might be overshadowed by the surroundings.
Value (3 out of 10)
mentioned by 14% of the guests
While a couple of patrons did find their experience to include a reasonably priced satisfying meal and felt it was affordable, the overall picture for value isnt quite as bright. With only 2 positive remarks out of 15 total observations, and a customer satisfaction rating of just 13.3%, its clear theres significant room for improvement. On the other hand, a substantial 11 comments highlighted concerns about "prices, " "menu prices, " and the feeling that items were "overpriced.
" Many customers felt the "actual price" was much higher than expected, leading to disappointment. The value score sits at a rather poor 3, indicating that many are not getting their moneys worth.
Value
15
Reviews
13%
Satisfaction
11
negative
2
neutral
2
positive
Rating distribution
What people like
- Affordable options
What people don't like
- High menu prices
- Unexpected price hikes
- Poor value for money
Often praised
- affordablewas affordable
- reasonably priced satisfying mealA reasonably priced satisfying meal
Frequently criticized
- priceMy experience at this restaurant was very disappointing. I found it to be very expensive for what you actually get. I would advise others not to waste their time and money here unless they want to be disappointed.
- Subwaysubway has become so overpriced
- actual pricethe actual price is nearly 40% higher than the quoted price
- baconThey charge 6.49$ for adding bacon
- drink priceThe drink is 5 dollars before tax whic is very expensive
- ham and bacon sandwicha ham and bacon sandwich with chips is 27$
- menu pricesthe prices on their menu are wrong.
- ownersthe owner's are greedy
- pricesprices were absolutely insane
- sandwichThis sandwich use to be 18$ thats fair now they bumped it up to almost an extra 10$
If you're prioritizing budget-friendly dining, this spot might not be your best bet. Many customers felt the prices were too high for what they received, leading to disappointment and a sense of poor value. Be prepared for potentially higher costs than anticipated.
How are the prices at Subway?
You’re looking at roughly 18 per person – reported by 45 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most customers spend right around this average, with prices clustering nicely in the $11–$20 range. Youll find a few cheaper options, but also some more premium choices if youre feeling fancy!
This chart shows what people usually spend per person, based on the 45 most recent reviews.
A look at how this restaurant’s value for money stacks up against similar spots in Seattle.
Overall, we’d say the pricing feels fair for a quality Sandwich Shop experience. It might not be the cheapest bite in town, but it offers good value for a satisfying meal.
Customer Reviews: what people think about Subway
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
10
Best Subs in the US
My experience at this restaurant was exceptional. Out of all the Subways in the United States, some of the best subs are crafted here. The food was outstanding, and the atmosphere was great, both rated a 5 out of 5.
The service also received a perfect score of 5. For lunch, the price per person was between $20–$30.
- best subs10
- food10
- atmosphere10
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
9
Sweetest Staff, Delicious Food!
My experience at this restaurant was wonderful, primarily due to the sweetest staff who were incredibly welcoming towards dogs. The food was excellent, earning a perfect score, and the service and atmosphere were also highly rated. It was a great lunch experience for two people, with a reasonable price range of $10–20 per person.
- staff10
- food10
- service8
Visit Type
- Delivery
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Convenient 24-Hour Subway Near Palladium
My experience at this Subway was great. It was conveniently located just around the corner from our hotel, The Palladium, and was open 24 hours. We were able to grab a sandwich at 5: 30 in the morning to eat on our plane back to Miami.
The restaurant was clean and the service was fast.
- restaurant cleanliness9
- service speed9
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
False Advertising & Poor Service
This Subway location is advertised as 24/7, but upon arrival, both doors were locked and the store was closed. After waiting outside, I showed the server that the 24/7 information was displayed on my phone, and they eventually opened the door. The server seemed to ignore me and acted as if I was begging for service.
When I questioned why they initially said it was closed, the server became angry instead of apologizing. I left without purchasing any food, as this does not seem like a good neighbor business.
- 24/7 advertising1
- server attitude1
- server anger1
Visit Type
- Quick Meal
2
Subway Overpriced and Greedy
My experience at this Subway was disappointing due to the significant price increases. They charge $6. 49 for adding bacon, and a ham and bacon sandwich with chips costs $27.
I believe the owners are greedy, and Subway has become so overpriced. I will no longer be going to this location ever again. This sandwich used to be $18, which was fair, but now they've bumped it up by almost an extra $10.
If you want to save money and actually get a good meal, I would not recommend Subway in downtown Seattle anymore.
- good meal7
- bacon2
- ham and bacon sandwich1
- owners1
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Restroom
Offerings
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually difficult to find a space
- Paid street parking
Atmosphere
- Casual
FAQs
Is Subway in Seattle's Central Business District accessible for all guests?
Yes, this Subway location prioritizes accessibility for you. It features a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
What dining options and healthy choices can you find at Subway on Lenora St?
At Subway, you can enjoy various dining options including breakfast, lunch, dinner, and dessert, plus catering services. You’ll find healthy options, vegetarian choices, and coffee, making it easy to grab a quick bite at any time.
How is Subway generally rated by customers?
Subway receives an overall score of 4 out of 10, with customer satisfaction at 30.9%. While Food scores relatively well (4.8) and Ambience is average (5.1), Service (3.4) and especially Value (3) significantly impact the overall perception.
What do customers appreciate most about Subway?
Many customers appreciate the freshness of the sandwiches and the friendly staff. Positive comments often highlight the convenience of the location and the general cleanliness of the store environment, making it a suitable spot for a quick meal.
What are the main concerns customers have about Subway?
A significant concern revolves around value, with many finding prices to be too high and menu prices sometimes inaccurate. Issues with service, including rude or understaffed employees, and occasional reports of inconsistent food quality or unsanitary conditions, are also frequently mentioned.