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oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Pinehurst
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 10 of the guests
#856 out of 858 places to eat in Seattle
#23 Sandwich Shop out of 23 in Seattle
Poor
2.5 out of 10
Food
Service
Ambience
Value
162
Reviews
11.1%
Satisfaction
Often praised
- Friendly service
- Clean store
- Ingredient quality
Frequently criticized
- Rude staff
- Order errors
- Pricing issues
The sandwich shop Subway in Seattle’s Pinehurst neighborhood offers a convenient spot for a quick and satisfying meal. You can easily grab a fresh, custom-made sandwich for lunch or dinner.
With options for dine-in, takeout, and delivery, you’ll find it simple to enjoy your favorite subs. Whether you’re looking for a casual bite or catering for an event, this location has you covered with its counter service.
Overview: Introducting Subway
Subway presents a mixed picture, where some patrons have experienced genuinely friendly staff and appreciated the perceived quality of ingredients in their meals. These positive interactions suggest a potential for good service and satisfying food.
However, the experience at Subway can be inconsistent. Many customers report encountering rude staff and significant issues with food preparation, including complaints about stale bread and orders being incorrectly made.
This variability makes for an unpredictable visit.
Poor
2.5
out of 10
162
Reviews
11.1%
Satisfaction
137
negative
7
neutral
18
positive
The overall sentiment for Subway indicates a challenging experience, reflected in a low Restaurant Score of 2.5 out of 10. Customer Satisfaction also registers quite low at 11.1%, suggesting that most visitors leave feeling disappointed. This significant divergence between expectations and reality is a clear indicator of areas needing considerable attention.
Delving into specifics, Food (2.6) and Ambience (2.6) received similar low marks, while Service (2.4) and Value (2.3) fared only slightly worse. These assessments are drawn from a substantial 162 customer observations, with a notable imbalance of 137 negative remarks compared to just 18 positive ones.
What people like
- Friendly, helpful staff
- Clean restaurant environment
- Good ingredient quality
What people don't like
- Poor, rude service
- Inconsistent order accuracy
- Coupon and pricing issues
Given the low Recommendation Score of 2.5, Subway appears to be a place where consistency is a major concern. While you might encounter a pleasant staff member or a well-made sandwich, the data suggests these instances are unfortunately outweighed by numerous negative experiences.
If you’re considering a visit, be prepared for potential inconsistencies in both service and food quality. It might be worth exploring alternative locations or managing expectations, as this particular Subway location frequently falls short of delivering a consistently satisfying experience.
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Verdict: Our expert take on Subway
Food (2.6 out of 10)
mentioned by 67% of the guests
It seems like the food here is a real mixed bag, leaning heavily towards the disappointing side, based on 67 total remarks. A few customers did appreciate the quality of ingredients and quantity of meat, with some even raving about the delicious breakfast sandwiches and generally well-made sandwiches. They noted the availability of original and light mayo, which is a nice touch for some.
However, the overall sentiment is quite negative, reflected in a poor score of 2.6 and equally poor customer satisfaction at just 10.4%. With 54 negative comments, issues ranged from slimy spinach and reports of food poisoning to unidentifiable meat and wilted veggies. Many also complained about poor sandwich-making, skimping on ingredients, and even cold meatballs or stale bread.
Food
67
Reviews
10%
Satisfaction
54
negative
6
neutral
7
positive
Rating distribution
What people like
- Delicious breakfast sandwiches
- Good ingredient quality
- Generous meat quantity
What people don't like
- Food poisoning reports
- Poor sandwich construction
- Skimping on ingredients
Often praised
- sandwichessandwiches to be delicious and healthy
- breakfast sandwichesDelicious breakfast sandwiches
- foodFood:4
- original and light mayostill has original and light mayo
- quality of ingredientsquality of ingredients and quantity of meat pretty good
- quantity of meatquantity of meat pretty good
Frequently criticized
- sandwichHalf the time I show up an hour before closing and they’re closed. I don’t know how my sandwich is royally screwed up every single time I actually do make it inside because they’re making it right in front of me. I should have learned my lesson but after tonight I’ll just choose a different location.
- SubwayYou were right Subway sucks!!
- breadMy experience was garbage. The sandwich had small, spongy meatballs, stale bread, and burnt sauce. I paid ten bucks for this horrible sandwich.
- Italian breadthe Italian bread was horribly hard
- Philly cheesesteakfootlong Philly cheesesteak it didn't even have any taste
- SrirachaI asked for a small amount of Sriracha, she absolutely drenched the sandwich in it
- Subway sandwichesworst subway sandwiches that I've ever had
- avocadoI couldn't even see the avocado
- bacon and cheeseBacon and cheese haphazardly thrown around
- bell pepperbell pepper on the sandwich they put 3 tiny slivers
If you're considering a meal here, be prepared for a gamble. While a few found some items decent, the overwhelming feedback points to significant quality and preparation issues. You might want to explore other options if food quality is a top priority for you.
Service (2.4 out of 10)
mentioned by 87% of the guests
Even with an overall service score of 2.4 and customer satisfaction at a low 12.3%, a handful of customers did find some bright spots. Out of 73 total remarks, 9 positive comments highlighted friendly staff and helpful employees, suggesting that individual interactions can sometimes be pleasant. However, the majority of feedback, with 64 negative comments, points to significant issues.
Many experienced rude service, problems with online orders, and frustrating closing time policy issues. There are also concerns about staff training and general customer service falling short, leading to a less-than-ideal experience for most.
Service
73
Reviews
12%
Satisfaction
64
negative
0
neutral
9
positive
Rating distribution
What people like
- Friendly staff
What people don't like
- Rude service
- Untrained staff
- Closes early
Often praised
- Indian guyIndian guy who make sandwiches Sunday is very nice
- employeesI haven’t seen a single subway location in the city that does. I always online order so can’t comment about the wait, but the employees have always been very nice when handing over the sandwich. I’ve found the quality of ingredients and quantity of meat pretty good for a $13 meal.
- franchiseThe staff were extremely friendly and helpful, making the overall experience very positive. I would definitely recommend this franchise over others in the area.
- friendly staffFriendly staff
- lady at Subwaythank that Lady at Subway for recommending me not to eat at Subway
- peoplepeople were extremely friendly and helpful
- previous ownersWe also struggled to use a coupon that we've used here before. The previous owners were amazing, and this transition has turned the place into a disaster.
- servicesNow I am out money, have no food, and nothing to eat since other restaurants are closed. I would not recommend going to this Subway restaurant and suggest going to the one at 145th and 15th Ave NE (down the street) where they have better services and do not take online orders when they are closing.
- staffstaff is friendly
Frequently criticized
- serviceHorrible service. Ordered online, an employee could hardly accommodate me
- staffMy experience at this restaurant was marked by zero customer service and rude staff. I will never spend money at this location again and will advise friends and family to look for a different location.
- customer serviceMy experience at this restaurant was marked by zero customer service and rude staff. I will never spend money at this location again and will advise friends and family to look for a different location.
- employeean employee using his mask as a chin diaper instead of an actual mask
- waiting timewaiting for the employee to finish a bunch of togo sandwiches before receiving service
- closing timeI fear this location is beyond saving. Half the time I show up an hour before closing and they’re closed. I don’t know how my sandwich is royally screwed up every single time I actually do make it inside because they’re making it right in front of me.
- ordercant seem to get the order right
- EnglishUpon arriving at the store, I found a staffer engrossed in a phone call, which likely explained why my call wasn't answered. The staff member was not friendly, offered no smile, and seemed unable to answer most of my questions, leading me to question if she even spoke English. The food was just okay; I've certainly had much better at other locations.
- ServiceService:2
- Service:Deliveryveggie salad with bacon and it look like she just threw some garbage together
If you're considering a visit, be prepared for a potentially frustrating service experience. While there are occasional friendly faces, the consistent issues with order accuracy, closing times, and overall customer interaction suggest it might be best to explore other options nearby.
Ambience (2.6 out of 10)
mentioned by 13% of the guests
When it comes to the ambience, theres a tiny glimmer of hope! One diner actually praised it as the cleanest Subway theyd ever visited. This single positive remark, out of 7 total customer observations, suggests that at least one aspect of the environment might be well-maintained.
However, the overall picture for ambience is quite bleak, with a score of just 2.6, indicating a poor experience. Customer satisfaction is also very low at 14.3%. Many of the 6 negative comments focused on the general atmosphere, the size of the place, and even issues with the sneeze guard.
There were also concerning reports about the front end being damaged and the restaurant being closed unexpectedly.
Ambience
7
Reviews
14%
Satisfaction
6
negative
0
neutral
1
positive
Rating distribution
What people like
- Cleanest Subway
What people don't like
- Poor atmosphere
- Small size
- Damaged front end
Often praised
- cleanest Subwaycleanest Subway I've ever visited
Frequently criticized
- AtmosphereAtmosphere:1
- atmosphereAtmosphere:1
- front endfront end was completely obliterated by a car
- restaurant closedit was already closed. Lights already off
- sizeMy experience at this Subway was marked by its extremely small size. As of my visit, the front end appeared to have been recently damaged by a car.
- sneeze guardI wish the "sneeze guard" was on his side instead of mine
If ambience is a key factor for you, this place might be a significant disappointment. While it might be clean, the overwhelming feedback points to a poor atmosphere, small size, and even structural issues. You might want to manage your expectations or look elsewhere if you value a pleasant dining environment.
Value (2.3 out of 10)
mentioned by 26% of the guests
When it comes to value, a few folks have found a silver lining, noting that for a specific $13 meal, the quality of ingredients and quantity of meat can be quite good. It seems theres a glimmer of hope for a decent deal, though these positive sentiments are quite rare, with only 1 positive comment among the feedback. However, the overall picture for value is pretty bleak, with a score of 2.3 and customer satisfaction sitting at a very low 6.7%.
Most customers, based on 13 negative comments, are frustrated by issues like subway coupons and promotions not being honored, being charged full price or for double meat unexpectedly. Many feel the price doesnt match the offering, leaving them feeling short-changed.
Value
15
Reviews
6%
Satisfaction
13
negative
1
neutral
1
positive
Rating distribution
What people like
- Good $13 meal
What people don't like
- No coupons honored
- Unexpected full price
- High delivery charges
Often praised
- $13 mealI always online order so can’t comment about the wait, but the employees have always been very nice when handing over the sandwich. I’ve found the quality of ingredients and quantity of meat pretty good for a $13 meal.
Frequently criticized
- Ten bucksTen bucks for this horrible sandwich
- cokesselling cokes off a 6-pack for full price
- coupon policythey don’t accept coupon
- couponsDoesnt take coupons
- daily special priceDon't get the daily special for $6.99 because they'll still sell it to you for at least $11
- delivery and service chargestill had to pay for delivery and service charge
- double meatI should have learned my lesson but after tonight I’ll just choose a different location. I asked for turkey and pepperoni (normal for me), she gave me half and half but still charged double meat. I asked for pepper Jack cheese, she put American on it.
- full pricepay for it at full price
- moneyNow I am out on $$$
- priceWasted $50 here
If youre hoping to use coupons or expect promotions to be honored, you might be in for a frustrating experience. While a rare $13 meal might hit the spot, be prepared for potential full price' surprises and unexpected charges that could leave you feeling short-changed.
How are the prices at Subway?
You’re looking at roughly 26 per person – reported by 10 diners. That puts it in the $21–$30 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 26, our data shows that most guests actually spend less, typically in the $11–$20 range. This suggests a mix of experiences, with a few higher-priced visits pulling the average up.
Here’s a quick look at what guests spend per person, based on the latest 10 reviews.
How this Sandwich Shop in Seattle stacks up against similar spots on value for money.
For a Sandwich Shop, an average price of 26 per person feels quite high. However, we see that most customers actually spend in the $11–$20 range, which is much fairer for this type of eatery. We’d suggest highlighting these more budget-friendly options to attract a wider audience.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
2
Nightmare Service and Missing Avocado
I usually order from this location because it's the closest, but ordering here in-store or online is a nightmare! Today, I ordered online and paid for smash avocado and slices, but to my surprise, the footlong didn't have it. I asked about it, and she just told me they don't have avocado and she can't give me my money back.
WHAT? It's always the same with this employee; she never gives solutions. And the service is always awful!
- smash avocado and slices2
- service1
Visit Type
- Delivery
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Delivery
Noise Level
- Quiet
2
Online Order Disaster
My experience with this online order was extremely disappointing. I received only 1 out of 7 items correctly. It seems the restaurant staff just added whatever they wanted to my order instead of fulfilling what I requested.
This resulted in a significant mismatch between what I ordered and what I received, making the entire experience a failure.
- items1
- order1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Broken Soda Machine for Months
My experience at this restaurant was marred by a persistent issue: the soda machine has been broken for over three months. I ordered a combo set with the intention of enjoying a soda, but this was not possible. Each time I visited, the employees seemed unaware of when it would be fixed.
While the food received a rating of 3, the service was rated 2 and the atmosphere a 1, indicating significant room for improvement in these areas.
- Food7
- soda machine1
- employee2
- Service2
Visit Type
- Quick Meal
2
Tuna sandwich caused stomach pain
My experience at this restaurant was quite negative. I ordered a tuna sandwich, and unfortunately, it caused me significant stomach pain after eating it. Beyond that specific dish, I found the overall food quality to be not good.
The pain in my stomach was considerable, and because of this experience, I do not recommend this place.
- tuna sandwich2
- stomach pain1
- food quality2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Daily Special Price Rip-off
My experience at this restaurant was disappointing due to the pricing of the daily special. I was advised not to get the daily special for $6. 99 because they would still sell it to you for at least $11.
This lack of transparency regarding the price of the daily special was a significant issue.
- daily special price2
What Subway offers
Children
- Good for kids
Dining options
- Catering
- Lunch
- Counter service
Service Options
- Dine-in
- Takeout
- Delivery
FAQs
What dining options are available at Subway in Pinehurst, Seattle?
At Subway in Pinehurst, Seattle, you have several convenient dining options. You can enjoy your meal with counter service, perfect for a quick lunch. Additionally, they offer catering services for events and gatherings, making it easy to feed a crowd.
Is the Subway location in Pinehurst, Seattle, suitable for children?
Yes, the Subway in Seattle’s Pinehurst neighborhood is considered good for kids. It offers a family-friendly environment where you can easily find options that appeal to younger palates, making it a great choice for a casual family meal.
What is the overall rating for Subway?
Subway received an overall Restaurant Score of 2.5 out of 10. Its individual aspects, such as Food (2.6), Ambience (2.6), Service (2.4), and Value (2.3), all scored in the lower range.
Are there any positive aspects of the service at Subway?
Some customers have reported positive experiences with the service, highlighting instances of friendly staff and helpful employees, with one specific mention of an “Indian guy” who makes sandwiches.
What are the main complaints regarding food quality at Subway?
Common complaints about the food include issues with stale bread, sandwiches being “screwed up” or poorly prepared, and specific items like the Philly cheesesteak lacking taste.