Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Orlando
Subway - Orlando
Photo from Subway
Subway at a glance
Orlando Florida Center
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 72 of the guests
#124 out of 163 places to eat in Orlando
#10 Sandwich Shop out of 13 in Orlando
Average
5.6 out of 10
Food
Service
Ambience
Value
237
Reviews
51.5%
Satisfaction
Often praised
- Friendly staff
- Clean environment
- Fresh ingredients
Frequently criticized
- Poor value
- Inconsistent service
- Cold food
The sandwich shop Subway in Orlando’s Florida Center neighborhood offers a convenient and satisfying dining experience. You’ll find a casual and quiet atmosphere perfect for a quick bite, whether you’re grabbing breakfast, lunch, or dinner.
With a focus on healthy options and fresh ingredients, it’s an ideal spot when you’re looking for a nutritious meal on the go. They also cater to various dietary needs, including excellent vegan and vegetarian choices.
Overview: Introducting Subway
Subway offers a somewhat varied experience, with many customers appreciating the general cleanliness and often a conveniently located spot for a quick meal. Positive interactions frequently highlight attentive service from staff members who prepare food with care.
However, not all visits are as smooth. Some patrons have encountered significant issues with overall cleanliness, while others report frustrating billing errors or instances of less-than-stellar customer service, leading to a mixed perception.
Average
5.6
out of 10
237
Reviews
51.5%
Satisfaction
112
negative
3
neutral
122
positive
Subway registers an average Restaurant Score of 5.6, indicating a generally moderate performance. This aligns with a mixed Customer Satisfaction rate of 51.5%, suggesting that experiences can vary quite a bit among diners.
These figures are drawn from 237 customer remarks, comprising 122 positive and 112 negative observations. Looking closer at specific aspects, Ambience scores highest at (6.6), suggesting a generally acceptable environment.
Food (5.9) and Service (5.5) both fall into the average range, while Value (2.6) stands out as a clear area needing improvement, often cited for price concerns.
What people like
- Friendly, helpful staff
- Generally clean environment
- Fresh ingredients
What people don't like
- Poor value for money
- Inconsistent service quality
- Cold food issues
With a Recommendation Score of 5.5, Subway presents a somewhat inconsistent dining proposition. If you’re seeking a quick, customizable meal and happen upon a location with a dedicated team, it can certainly hit the spot.
However, be mindful of potential inconsistencies in service and food temperature, and keep an eye on pricing. It’s a practical choice for a fast bite, but managing expectations regarding overall value and experience is advisable.
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Verdict: Our expert take on Subway
Food (5.9 out of 10)
mentioned by 68% of the guests
When it comes to the food, its a bit of a mixed bag, with an average score of 5.9 and customer satisfaction at a mixed 54.4%. Many customers rave about the delicious sandwiches, freshness, and generous portion sizes, appreciating the huge variety of fillings. Out of 68 comments, 37 were positive, highlighting how the food is often made with care and tastes great.
However, there are some clear areas for improvement, with 29 negative comments. Issues often revolve around stale bread, cold subs, and a noticeable lack of meat, making some feel they arent getting value for money. Some also found limited online options, suggesting inconsistency in preparation and quality.
Food
68
Reviews
54%
Satisfaction
29
negative
2
neutral
37
positive
Rating distribution
What people like
- Fresh, tasty food
- Generous portion sizes
- Wide variety of fillings
What people don't like
- Stale, hard bread
- Cold, poorly made subs
- Lack of meat
Often praised
- foodthe food was clearly prepared with care
- sandwichmade the sandwich to my liking definitely better
- sandwichesmade the sandwiches perfectly no mistakes
- All American sandwichLisa made the best All American sandwich thick and juicy
- Meatball Marinara 6 Inch Regular SubThey also showed gratitude for our patience. The food was excellent, and I particularly enjoyed the Meatball Marinara 6 Inch Regular Sub. The service was top-notch, and the atmosphere was pleasant.
- SandwichesSandwiches were made with a smile
- allergy concernAllergy concern--- no problem
- everything is made with loveI visit at least three times a week and am always greeted by Shay, who is incredibly sweet. She truly believes that 'everything is made with love', and you can feel that love from her and her great team. They are very helpful whenever I come in.
- fresh breadclients get the fresh bread
- fresh vegetablesI really like fresh vegetables in this place.
Frequently criticized
- breadWe decided to forget about it and find an alternative. Then, we noticed the bread looked dead and dry. I asked if the bread was fresh and soft, and as she held it, she said yes.
- foodI took it home to eat it, and WHEN I TELL YOU THE HARDEST BREAD I HAVE EVER FELT – the bread was a ROCK. My daughter ate it and threw up. NEVER GOING AGAIN.
- sandwichesWe specifically asked if she could make them hot, but they still came out cold because she let them sit out. I was quite upset because sandwiches are bad when they are cold. I'm not trying to be difficult, but this is the second time this has happened.
- ice coldSubs that came out of oven were ice cold
- sandwichyou could make at home for $2/serving based on what they give you
- Foodwhen they came out they were cold
- chipsI was looking for a late-night snack and found Subway. Upon entering, it felt like a ghost town; all the vegetables were empty, there were no chips, and only one person was working. It took 25 minutes for our turn, even with only one person ahead of us.
- cold subMy experience at this restaurant was extremely disappointing. If you're looking for a long wait, a cold sub, and a terrible sub maker named Namari, this is the place to go. The lady tried to make 7 subs at once but failed miserably.
- dry cheeseThe lady tried to make 7 subs at once but failed miserably. The subs that came out of the oven were ice cold, the cheese was dry, and the overall taste was gross. There was not enough meat on the sub at all.
- fresh ingredientssandwiches didn't seem to have fresh ingredients
If you're looking for a fresh, customizable sandwich with a good variety of fillings, it might be worth a try, especially if you can get it made to your liking. However, be aware that consistency can be an issue, and you might encounter stale bread or cold, poorly made subs.
Service (5.5 out of 10)
mentioned by 96% of the guests
Service at this spot is quite the mixed bag, landing an average score of 5.5 with customer satisfaction at 50.4%, indicating a truly mixed experience. Based on 135 opinions, with 68 positive and 66 negative, many commend the friendly and professional staff, exceptional service, and warm smile from individuals like Francis, often describing the team as helpful. However, a nearly equal number of guests faced challenges, citing rude attitude, long wait times, and poor service.
Complaints about bad attitude from staff and unresponsive phone lines also frequently surface, pointing to significant inconsistencies in the overall customer experience.
Service
135
Reviews
50%
Satisfaction
66
negative
1
neutral
68
positive
Rating distribution
What people like
- Exceptional staff service
- Friendly, professional attitude
- Helpful and accommodating
What people don't like
- Rude staff attitude
- Long wait times
- Poor customer service
Often praised
- serviceShe took our order with a smile and was very happy and talkative.
- staffA huge thank you to Joyce and Christina for everything! The staff are on point and pretty fast. Each sandwich is literally an art form.
- FrancisFrancis was super helpful and assisted us with everything
- customer serviceThe food was absolutely delicious, and the service was excellent. I was particularly impressed with Francis, who provided amazing customer service and was very polite. I'd give her a 10 out of a 10!
- Shaygreeted by Shay who is very sweet
- ToryEspecially Tory, has great customer satisfaction and customer skills
- ladythe lady was very nice
- managerOut of the choices I have tried, this is the only fast food place I can rely on to have the food ready when I get there and get the order correct. The one time I thought they didn't get the order correct (spoiler alert: they did), the manager was patient and had no attitude, even offered to make another one, even though she was kindly confident it was correct. That's the stuff that makes a difference.
- peopleThe food was good, and I will definitely go back. I hope Francis always encounters kind and funny people, just like her.
- speedA huge thank you to Joyce and Christina for everything! The staff are on point and pretty fast. Each sandwich is literally an art form.
Frequently criticized
- serviceMy experience at the restaurant was terrible. The service was awful; the girl made a mistake with the price. We ordered 2 combos for $9.
- staffMy experience at this Subway was one of the worst I've had. On a Tuesday night, there was only one person working, and she was extremely rude. She didn't greet anyone, not even with a simple "hello" or "how can I help you?
- customer serviceMy experience at this restaurant was disappointing. The customer service needs improvement; the lady at the front charged me $32 instead of $21. Additionally, the place was dirty, and the food did not taste right.
- attitudeThe person who assisted me was incredibly rude and lacked any semblance of customer service. When I tried to explain exactly what I wanted, he proceeded with the order with a very bad attitude. When I inquired about a salad, he simply stated he had no clue, clearly indicating he didn't want to serve any customer.
- closing time10 min before time of closing, instead of close the door
- mobile orderI placed a mobile order for a 6-inch sub, scheduled for 12: 30 pm. Upon arrival, the app indicated it was ready, but no mobile orders had been started. There was only one staff member working, who was clearly overwhelmed.
- serverThe server didn't look at me or acknowledge me at all.
- staff attitudeshe called me a liar and said that other stores must not care about their food cost.
- staff availabilityAt one point, she even asked a customer if they spoke English, which was completely inappropriate. The restaurant was empty, and no other staff were around to assist. It's clear they are short-staffed, but the way this employee treated people was unacceptable.
- Dominican ladyA señora Dominicana me atendió horrible, super mal
This place can offer genuinely exceptional service if youre lucky enough to encounter their best staff. But be warned, theres a real chance of running into rude attitudes and frustrating waits. It's a bit of a roll of the dice.
Ambience (6.6 out of 10)
mentioned by 41% of the guests
The vibe at this spot gets a 6.6 score, landing it in the slightly-above-average category, with 64% of customers feeling satisfied overall. Based on 25 customer remarks, with 16 leaning positive, many folks really appreciate the atmosphere and cleanliness. Guests often rave about the pleasant and chill atmosphere, frequently calling it the cleanest Subway they've ever seen, and noting its conveniently located spot.
However, not everyone is thrilled, with 9 negative comments raising concerns. Some experiences mention a terrible location and issues with store cleanliness, even going as far as describing the place as dirty or a ghost town. A few alarming reports even brought up roaches, which definitely puts a damper on the overall atmosphere for those customers.
Ambience
25
Reviews
64%
Satisfaction
9
negative
0
neutral
16
positive
Rating distribution
What people like
- Pleasant atmosphere
- Spotlessly clean
- Conveniently located
What people don't like
- Dirty conditions
- Pest problems
- Poor location
Often praised
- atmosphereThe atmosphere was also very enjoyable
- cleanlinessMy experience at this Subway was very positive. The restaurant was very clean, and the staff was very nice. I really enjoyed my visit.
- cleanest Subwayby far the cleanest Subway I have ever been
- conveniently locatedMy experience at this Subway was fantastic! It really hit the spot and is so conveniently located near all our favorite things to do on International Drive. The food was great, the service was excellent, and the atmosphere was very pleasant.
- placei love this place
- storeThey are very helpful whenever I come in. Thanks, Shay, for making this store thrive. You have my business, and everyone at my job's business too!
Frequently criticized
- atmosphereDirty, but I believe they just got finished with a busy moment
- cleanlinessMy experience at this restaurant was disgustingly dirty. To make matters worse, the workers racial profiled us.
- facehe lowered his face right over the sandwich to wrap it up
- placethe place was dirty
- roachesoutside roaches are always in the food and crawling all over the place
- sanitaryit was a little odd to say the least and not sanitary
- store cleanlinessstore is definitely not cleaned frequently
- terrible locationTerrible location
If you prioritize a clean and pleasant atmosphere, this place might hit the spot, especially given its convenient location. However, be aware that some visitors have encountered significant cleanliness issues and a less-than-ideal setting, so it could be a bit of a gamble.
Value (2.6 out of 10)
mentioned by 12% of the guests
While the overall sentiment around value here is quite challenging, a rare few customers did feel they got the best value for our order, even using the term best value to describe their experience. However, with only 1 positive comment out of 9 total, this positive feedback is an outlier, and the score for value sits at a poor 2.6. Unfortunately, the overwhelming majority of 8 comments out of 9 highlight significant issues.
Many customers reported problems like being incorrectly charged, experiencing a billing error, or feeling they didn't get what they paid for, questioning the overall price and value. This frustration is reflected in a very poor customer satisfaction of just 11.1%.
Value
9
Reviews
11%
Satisfaction
8
negative
0
neutral
1
positive
Rating distribution
What people like
- Found best value
What people don't like
- Incorrect charges
- Billing errors
- Poor overall value
Often praised
- best valuegot the best value for our order
Frequently criticized
- priceMy experience at the restaurant was terrible. The service was awful; the girl made a mistake with the price. We ordered 2 combos for $9.
- billing errorWe ordered 2 combos for $9. 99 each but ended up paying $32 because she had mistakenly charged us for the wrong combo. In the end, they offered no solution.
- chargecharge me 32 instead of 21
- charge the orderhe charge the order completely wrong
- gift cardI noticed my order was being processed. About an hour later, the order status showed as picked up, and my gift card ending was charged, but I did NOT pick up my order. Since no one answered the phoneline, I submitted this experience to Subway care.
- spent over $30spend over $30 in this place
- valuedidn't have to pay full price for what would have been almost $15
If youre heading here, keep a close eye on your bill! The feedback strongly suggests frequent issues with incorrect charges and billing, making it tough to feel youre getting a fair deal. It might be wise to consider other options if value and accurate pricing are important to you.
How are the prices at Subway?
You’re looking at roughly $15 per person – reported by 72 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests keep it within the $1–$20 range, with a good chunk landing right in that $11–$20 sweet spot. So, prices definitely cluster around the average, making it pretty consistent.
Here’s a quick look at what guests spend per person, based on the latest 72 reviews.
See how this restaurant’s value compares to similar places in Orlando.
Overall, we think the pricing feels quite fair for a Sandwich Shop. It’s a solid mid-range option that offers good value for your quick bite.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
2
Online Order Issues: No Toast, No Patties
My experience was quite disappointing. I ordered my food toasted with a veggie patty, but it arrived neither toasted nor with any patties. It's frustrating how difficult it is to get online ordering right, and I couldn't even go back to return the incorrect order.
- veggie patty1
- toasted1
- online ordering1
Visit Type
- Quick Meal
Service Type
- Takeout
1
Terrible Service, Avoid This Place
My experience at this restaurant was incredibly disappointing due to the terrible service. The person who assisted me was incredibly rude and lacked any semblance of customer service. When I tried to explain exactly what I wanted, he proceeded with the order with a very bad attitude.
When I inquired about a salad, he simply stated he had no clue, clearly indicating he didn't want to serve any customer. To top it off, when the food was ready, he charged the order completely wrong and didn't even offer an apology for the inconvenience. I will definitely not recommend anyone to come to this establishment.
- service1
- attitude1
- customer service1
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Noise Level
- Quiet
10
Amazing Subway Experience with Conrad!
My experience at this Subway was the best I've ever had. The staff member, Conrad (I think that was his name), who worked the night of 9/30, was amazing. He was very nice, very helpful, and in a great mood.
He made the sandwiches perfectly with no mistakes. I hope he works every time I come back.
- experience10
- staff member10
- sandwiches10
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
9
Fresh, Tasty Subs with Friendly Service!
My experience at this restaurant was very positive. The food was fresh & tasty. I was particularly impressed with the service; the lady working on August 2nd around 5: 30 PM was super helpful and very friendly.
She made my sub exactly as I requested. I wish I had known about this store on previous trips to the Orlando area.
- food10
- lady working10
- sub10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
1
Mobile Order Disaster, Poor Service
I placed a mobile order for a 6-inch sub, scheduled for 12: 30 pm. Upon arrival, the app indicated it was ready, but no mobile orders had been started. There was only one staff member working, who was clearly overwhelmed.
A second employee arrived 15 minutes later but ignored my polite request to cancel the order due to an upcoming meeting. She insisted I cancel through the app, which then directed me to call the store. She then stated that since the GM wasn't present, I would have to pay without receiving my food.
Consequently, I left without my order or a refund. This was extremely poor service and showed zero accountability. I strongly advise avoiding this location.
- mobile order2
- staff member2
- second employee1
What Subway offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Does Subway in Orlando's Florida Center offer options for specific dietary needs?
Yes, at Subway in Orlando, you’ll find a variety of choices to suit different dietary preferences. They proudly offer healthy options, as well as dedicated vegan and vegetarian options, ensuring there’s something for everyone.
Is Subway on International Drive in Orlando accessible for all guests?
Absolutely. This Subway location is fully wheelchair accessible, featuring a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring comfort and convenience for every visitor.
How does Subway generally score with customers?
Subway holds an average Restaurant Score of 5.6, with customer satisfaction at a mixed 51.5%. Ambience scores 6.6, Food 5.9, Service 5.5, and Value 2.6, indicating a need for improvement in pricing.
What do customers appreciate most about Subway?
Many customers appreciate the friendly and helpful staff, often highlighting individuals for their good service. The cleanliness of the restaurant and the freshness of ingredients like bread and vegetables are also frequently mentioned positively.
What are the main concerns customers have about Subway?
Key concerns include issues with value, often related to billing errors or perceived high prices. Inconsistent service quality, including rude staff or long waits, and problems with food temperature, such as cold subs, are also common complaints.