Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Las Vegas
Subway - Las Vegas
Photo from Subway
Subway at a glance
Las Vegas Michael Way
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 35 of the guests
#183 out of 192 places to eat in Las Vegas
#14 Sandwich Shop out of 15 in Las Vegas
Poor
3.7 out of 10
Food
Service
Ambience
Value
293
Reviews
27.6%
Satisfaction
Often praised
- Fresh food
- Clean space
- Friendly staff
Frequently criticized
- Slow service
- Inconsistent hours
- High prices
The restaurant Subway, a popular sandwich shop in Las Vegas’s Michael Way neighborhood, offers a convenient and customizable dining experience. You’ll find a welcoming, casual atmosphere perfect for a quick bite or a relaxed meal.
With a focus on healthy options, you can build your perfect sandwich or salad just the way you like it. It’s an ideal spot for those seeking fresh ingredients and a satisfying meal on the go.
Overview: Introducting Subway
Subway offers a customizable experience where you can build your meal just the way you like it, often highlighted for its perceived freshness. Many appreciate the generally clean environment and the efforts of some particularly helpful staff members who make visits pleasant.
However, the experience can be inconsistent. Customers sometimes encounter frustratingly slow service and staff attitudes that leave much to be desired.
There are also concerns about the overall value, with some feeling the prices don’t always align with the offering.
Poor
3.7
out of 10
293
Reviews
27.6%
Satisfaction
200
negative
12
neutral
81
positive
Looking at the numbers, Subway holds an overall score of 3.7 out of 10, with a 27.6% customer satisfaction rate, indicating a mixed reception. While the Food (4.4) and Ambience (4.6) receive moderately positive feedback, they don’t quite reach the ‘good’ threshold, suggesting room for improvement.
The areas that pull the overall score down are Value (3.7) and especially Service (3.3), which customers frequently find lacking. This assessment is drawn from a substantial 293 customer observations, with 81 positive remarks balanced against 200 negative ones, clearly highlighting where the challenges lie.
What people like
- Fresh, customizable food
- Clean environment
- Helpful staff members
What people don't like
- Slow, rude service
- Inconsistent operating hours
- Perceived poor value
If you’re seeking a quick, customizable meal and prioritize freshness, Subway can be a decent option, especially if you catch it during a quiet period. The ability to tailor your order is a definite plus, and a clean setting is often a given.
However, be prepared for potential inconsistencies in service speed and staff demeanor, which are common points of frustration. The perceived value can also be a sticking point for some.
With a recommendation score of 3.8, it’s a place that might satisfy a specific craving but isn’t consistently hitting the mark across the board.
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Verdict: Our expert take on Subway
Food (4.4 out of 10)
mentioned by 52% of the guests
Diving into the food, theres a mix of opinions, but many customers genuinely enjoy the offerings. With 26 positive comments out of 82 total, highlights include delicious sandwiches like the Tuna sandwich and steak and cheese sandwich, often praised for their freshness and customizable toppings. The food scores an average 4.4, suggesting some definite upsides.
However, the picture isnt entirely rosy, with 50 negative comments and a poor 31.7% customer satisfaction. Common complaints include small portions, particularly regarding meat and toppings, and concerns about the freshness of veggies like tomatoes and lettuce. Issues like cold meatballs and even hair in food also popped up, indicating significant areas for improvement.
Food
82
Reviews
31%
Satisfaction
50
negative
6
neutral
26
positive
Rating distribution
What people like
- Delicious sandwiches
- Customizable toppings
- Food freshness
What people don't like
- Small portions
- Unfresh veggies
- Hair in food
Often praised
- foodthe food is good because you can order it exactly how you want it
- sandwichesMy experience at this restaurant was positive. It's a good little place that is fast with the sandwiches and excels in customer service.
- Fast and Freshthey are truly Fast and Fresh
- Italian BLTI shared a Italian BLT and my daughters shared a Roast Beef. They were awesome
- Roast Beefmy daughters shared a Roast Beef. They were awesome with the toppings
- Tuna sandwichThe Tuna is my favorite.
- bowldefinitely love the bowl
- cookiesI bought cookies ,one of them was slamming the doors of the oven as she was taking the bread out.
- food freshnessI've been to this location a few times, and my experience has been consistently positive. The restaurant is always clean, and the food is fresh.
- freshnessYou can count on freshness
Frequently criticized
- sandwichWhile the food was excellent, earning a perfect score, the service was incredibly slow. They took a reaaaal long time to make just one 6' sandwich, which was disappointing. In comparison, not even Chipotle is this bad when it comes to waiting times.
- sandwichesI've been a long-time customer at this place, but a few weeks ago, the lady working there, I'm not sure if she's new or the owner, made all the sandwiches seem vegan. You could barely even smell the tuna.
- lettuceThey never provide napkins, and when I asked for one, the employees looked at me like I was crazy. The veggies were not fresh, and the lettuce looked and tasted very old. The portions were very small.
- meatballsMy experience at the restaurant was disappointing. The staff were rude, and the meatballs were very cold when I last ordered the meatball sub.
- breadThe service was the worst I've ever encountered. The server was rude, messed up my order, and over toasted my bread. She also didn’t speak any English, had dirty hands, and failed to include straws or napkins in the bag.
- portionsThe food is good because you can order it exactly how you want it. However, the lady working there gives very small portions and has a terrible attitude, both at the drive-thru and inside the establishment.
- tomatoestomatoes are green and or drippy looked
- Festive Turkey subMy experience at the restaurant was disappointing. The crew attempted to serve me leftover stuffing, consisting of approximately 8 pieces, for the new Festive Turkey sub. When I inquired, they offered an excuse that it would take 30 minutes to make more stuffing.
- SubwayThis isn't the first time I've encountered her rudeness; last time, the food was a mess and contained a hair in my food. It was the worst subway ever, and I definitely won't recommend it to anyone else.
- TOASTED steak sandwichwanted a TOASTED steak sandwich & the girl took it out too soon
If youre craving a customizable sandwich and are okay with a bit of a gamble, you might find a decent meal here. However, be aware that poor 31.7% customer satisfaction suggests you might encounter issues with portions or freshness. Its a place where your experience could be a hit or miss.
Service (3.3 out of 10)
mentioned by 89% of the guests
Despite an overall poor score of 3.3 and poor customer satisfaction at 24.3%, some guests still found bright spots in the service. Many appreciated the friendly and quick service, with specific shout-outs for excellent service and a positive attitude from certain employees. There were 43 positive experiences noted, highlighting individual efforts.
However, the majority of experiences, with 131 negative opinions, point to significant issues. Common complaints include rude and incompetent staff, slow service, and generally poor customer service. Many felt ignored or experienced long waits, indicating a need for substantial improvement in overall service delivery.
Service
177
Reviews
24%
Satisfaction
131
negative
3
neutral
43
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Excellent service
What people don't like
- Rude staff
- Slow service
- Incompetent staff
Often praised
- customer serviceShe had great customer service and a positive attitude.
- serviceI appreciate good service.
- staffThere were about 5 customers inside with only 1 person working. He was super nice and explained what was going on. As we work in fast food, we completely understand how having only one person working and a full house inside and out is tough.
- workerwhat a great worker they have here
- ClarissaShe was patient, kind, and nice to talk to
- IgnaciaIgnacia the lady was very sweet and helpful
- IgnacioMy experience at the restaurant was great! Ignacio was very friendly, and Ignacia, the lady, was very sweet and helpful in replacing my order. She also ensured the store was kept very clean and neat.
- WaleshaA lady named Walesha was very welcoming
- asked the right questionshe just knows what questions to ask
- blonde girllittle blonde girl that worked overnight. She was the only one
Frequently criticized
- customer servicenegative review I have ever left in regards to customer service
- serviceMy experience at the restaurant was marked by really slow service. I was in the drive-through for like 15 minutes for just 2 sandwiches.
- drive thru30 minutes in the drive thru with no food received
- staffMy experience at the restaurant was disappointing. The staff were rude, and the meatballs were very cold when I last ordered the meatball sub.
- attitudeYou could barely even smell the tuna. I didn't say anything the first two times, but the last time I did, and her attitude was rude and terrible. I definitely won't be returning to this place.
- employeeThe employee should be terminated for closing the store
- orderThe service was the worst I've ever encountered. The server was rude, messed up my order, and over toasted my bread. She also didn’t speak any English, had dirty hands, and failed to include straws or napkins in the bag.
- ladylady watched me stand at the door
- signsign on saying they were open
- waiting timeWhile the food was excellent, earning a perfect score, the service was incredibly slow. They took a reaaaal long time to make just one 6' sandwich, which was disappointing. In comparison, not even Chipotle is this bad when it comes to waiting times.
If youre considering a visit, be aware that service is a real mixed bag, leaning heavily towards disappointment. While some individual employees shine, the overall experience suggests you might face rude or slow service. Its a gamble, so manage your expectations or consider other options if service is a top priority for you.
Ambience (4.6 out of 10)
mentioned by 19% of the guests
When it comes to the vibe, this spot has a few bright spots! Many appreciate the overall cleanliness of the place, noting that the store is kept very neat. Plus, finding a spot is easy with plenty of parking and even free parking available.
Its also great to hear about its wheelchair accessibility and that its one of the few 24-hour drive-thru locations. However, the overall average score of 4.6 and poor customer satisfaction at just 39.1% highlight some significant issues, with 12 negative comments out of 23 total. Several guests reported a lack of restaurant cleanliness, mentioning dirty floors, filthy countertops, and even a mouse.
Others were frustrated by locked doors and an unavailable restroom, despite stated 24-hour service.
Ambience
23
Reviews
39%
Satisfaction
12
negative
2
neutral
9
positive
Rating distribution
What people like
- Store cleanliness
- Plenty of parking
- Wheelchair accessible
What people don't like
- Mouse sighting
- Dirty restaurant
- Locked doors
Often praised
- atmosphereAtmosphere rated highly
- Subway Drive-Thru locationsone of the only Subway Drive-Thru locations that is open 24 hours
- cleanlinessthey are always clean
- free parkingFree parking lot
- parkingPlenty of parking
- placethe place is clean
- store cleanlinesshas this store kept very clean a neat
- wheelchair accessibilityNo stairs
Frequently criticized
- Open signthe Open sign was on, went to go open the door and it was locked
- atmosphereAtmosphere:1
- countertopscountertops filthy
- floorsfloors dirty
- handshands were dirty
- lobbyI arrived at 5 AM on a Friday, and the sign clearly stated 24 hours. A lady inside watched me stand at the door for 20 minutes and even took two orders before yelling that the lobby was closed. There was no indication anywhere that the lobby had specific closing times, and their business hours online say 24 hours Monday-Friday.
- locked doorgo to open the door and its locked
- mousethere's a mouse
- placeThe place is not clean
- restaurant cleanlinessMy experience at this restaurant was extremely disappointing. Upon walking in, I noticed the restaurant was not clean, with dirty floors, filthy countertops, and tables that needed to be white. The customer service was absolutely non-existent; there was no greeting from the two employees at the counter, one of whom appeared to be the store manager and the other the cashier.
If youre just swinging by for a quick, accessible drive-thru and value easy parking, this spot might do the trick. However, be aware that many guests have encountered significant cleanliness issues, including dirty areas and even a mouse, alongside frustratingly locked doors and unavailable restrooms. Its a mixed bag, so manage your expectations.
Value (3.7 out of 10)
mentioned by 12% of the guests
When it comes to value, a few customers (3 out of 11 comments) found some silver linings. They appreciated that `prices` can be good, especially when taking advantage of `BOGO` offers or remembering to use `online coupons`. It seems that with a bit of effort, you might find a decent deal.
However, the overall sentiment paints a different picture, with a `3.7` score indicating poor value and customer satisfaction sitting at a low `27.3%`. Many felt it was a `waste of money` and `time`, with issues like needing a `refund` for online orders and feeling that `el cheapo nibble` subs were overpriced, sometimes even reaching `$10`.
Value
11
Reviews
27%
Satisfaction
7
negative
1
neutral
3
positive
Rating distribution
What people like
- Use BOGO offers
- Apply online coupons
What people don't like
- Waste of money
- Overpriced subs
- Refund issues
Often praised
- BOGOMy first experience at a Subway with a drive-thru was fantastic! It's a great way to enjoy BOGO offers.
- online couponsyou can use the online coupons
- pricesThe prices are good
Frequently criticized
- $10 subsAt one point, they even began whispering to each other. Then, when I asked to use my rewards, the girl making the sandwiches, not the one checking us out, said, "no way, these are like $10 subs! " They didn't even ask what the rewards were for!
- businessGoing to lose lots of business
- el cheapo nibbleEl cheapo nibble for 8 bucks
- moneyNow I am out $40
- refundNow I have to try to get a refund for an online order
- time and moneyWaste of time and money
- waste of moneyWhat a waste of money and time
If you're looking for great value, this spot might disappoint. While `BOGO` deals and `online coupons` can help, many customers felt their money was wasted on overpriced items. Proceed with caution and manage your expectations.
How are the prices at Subway?
On average, you’ll spend around 16 per person – from 35 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s comfortably mid-range.
Most diners find themselves in this $11–$20 sweet spot, but there are also plenty of options for those looking to spend a bit less, with a good number of reviews falling into the $1–$10 range. So, prices cluster well around the average, offering a nice mix of value.
Here’s a quick look at what guests spend per person, based on the latest 35 reviews.
See how this spot stacks up against similar restaurants in Las Vegas when it comes to value for money.
Overall, we think the pricing feels quite fair for a Sandwich Shop. It offers a good balance, allowing guests to choose between budget-friendly bites and slightly more substantial options. Wed say its a solid spot for a satisfying meal.
Customer Reviews: what people think about Subway
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
2
Disappointing Stuffing for Festive Sub
My experience at the restaurant was disappointing. The crew attempted to serve me leftover stuffing, consisting of approximately 8 pieces, for the new Festive Turkey sub. When I inquired, they offered an excuse that it would take 30 minutes to make more stuffing.
This raised the question: why is stuffing not made constantly for your NEW FESTIVE SUBS? ! I was disappointed and could not try the sub, so I will go back to Capriotti's for their Bobbies.
- leftover stuffing2
- Festive Turkey sub2
- stuffing2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
9
Excellent Las Vegas Subway Off-Strip
My experience at this Las Vegas Subway location, situated off the strip, was excellent. I was able to utilize online coupons, and I highly recommend downloading the app for potential savings. The freshness of the ingredients was evident, and they offer clearly labeled vegetarian dishes, making it a highly recommendable choice for vegetarians.
The service and atmosphere were both rated a 4 out of 5. For dinner, the price per person ranged from $20–30. The restaurant offers free parking in a plenty of parking lot, and the indoor dining area is wheelchair accessible with no stairs.
- freshness9
- online coupons9
- vegetarian dishes9
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
1
False Advertising, Locked Door
I visited this restaurant based on their online listing stating they are open 24 hours. Upon arrival, I found the door locked. A lady was present but walked to the back, ignoring my attempt to enter.
The signs clearly indicated 24 hours and that they were open, which was not the case. I am giving this establishment 1 star for false advertising.
- sign says 24hrs6
- sign says open6
- false advertising1
- locked door1
Price per Person
- $1–$10
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
1
Rude Service and Hair in Food
My experience at this Subway was extremely negative. The lady at the counter was so rude, and my order wasn't ready when I arrived for pickup. This isn't the first time I've encountered her rudeness; last time, the food was a mess and contained a hair in my food.
It was the worst subway ever, and I definitely won't recommend it to anyone else.
- lady1
- order2
- hair in food1
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
6
Slow Service, Great Food
My experience at this restaurant was a mixed bag. While the food was excellent, earning a perfect score, the service was incredibly slow. They took a reaaaal long time to make just one 6' sandwich, which was disappointing.
In comparison, not even Chipotle is this bad when it comes to waiting times. The atmosphere and food quality were rated highly, but the service significantly impacted the overall experience.
- food10
- atmosphere10
- service1
- waiting time1
- sandwich1
What Subway offers
Crowd
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Drive-through
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Subway on W Cheyenne Ave accessible for everyone?
Yes, this Subway location is designed with accessibility in mind. You’ll find a wheelchair-accessible entrance, parking lot, seating, and even a wheelchair-accessible restroom, ensuring a comfortable visit for all guests.
What dining options and amenities does this Subway offer for families?
This Subway provides a variety of dining options including breakfast, lunch, and dinner, with convenient counter service. Families will appreciate the kids’ menu and the fact that it’s good for children, making it an easy choice for a family meal.
How does Subway generally perform according to customer feedback?
Subway receives an overall score of **3.7** out of 10, with a **27.6%** customer satisfaction rate. While food (4.4) and ambience (4.6) are rated moderately well, value (3.7) and service (3.3) scores indicate areas needing attention.
What aspects of Subway do customers typically find positive?
Many customers appreciate the ability to customize their food, noting its freshness. The cleanliness of the restaurant and the helpfulness of specific staff members are also frequently mentioned positives.
What are some common issues customers experience at Subway?
Frequent complaints include slow service, rude staff attitudes, and inconsistencies with stated operating hours. Some customers also perceive the value as poor, citing high prices for certain items.