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Subway - Reviews
2551 S Durango Dr, 89117 Las Vegas
All reviews at a glance
196
Reviews
26.5%
Satisfaction
136
negative
8
neutral
52
positive
What people say about Subway
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Service Intent
Visit Type
Wait Time
Meal Type
Price per Person
Group Size
Group Type
Noise Level
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
3
Disappointing Food Quality and Rising Prices
My experience at this restaurant was disappointing. The food quality has been declining, which is concerning given the increasing prices. I was surprised that they haven't started weighing each ingredient on the sandwiches at this point.
The food score was a 2 out of 5, while the atmosphere score was a 3 out of 5. Service was rated a perfect 5 out of 5, and there was no wait time.
- Service5
- Atmosphere3
- food quality2
- prices2
Price per Person
- $1–$10
Service Intent
- Solo Dining
Group Size
- Solo
Visit Type
- Dine-in
1
Nasty Smell, Left Without Ordering
I can't say anything about the food because the place has a nasty smell. I left without ordering.
- nasty smell1
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Lunch
2
Shocked by Sandwich Presentation
Usually, when I order a tuna sandwich with my order, I could tell immediately the difference between the Tuna sandwich and the Ultimate Italian BMT because of the weight. This time, I pulled out the lighter sandwich, thinking it was tuna, and was surprised to see it was actually the BMT order. I was shocked to see (or should I say NOT see) what I got.
Where is the lettuce? And look how they laid out the banana pepper! That is one banana pepper that was ripped and just laid across.
I found only one pickle! To make things short, look at the picture. The sandwich was a GINORMOUS.
- Tuna sandwich2
- Ultimate Italian BMT2
- lettuce1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Online Orders Trump In-Person Customers
My experience at the restaurant was frustrating. They prioritize online orders, meaning those who come in person have to wait. It felt like the people who drove there and came inside weren't considered important.
This approach to service made me feel undervalued as a customer.
- online orders2
- people that drive here2
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Night Staff Missing
My experience at the restaurant was disappointing because the night staff were not present. It seems the restaurant was not actually open for business if there was no one working. This raises concerns about the service availability during operating hours.
- night staff1
- service availability1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Delivery
Meal Type
- Dinner
7
Fresh Toppings and Efficient Service at Subway
My experience at this Subway was positive. I typically order the veggie delight, and the toppings here seemed quite fresh. The staff managed to balance Doordash and in-person orders effectively, ensuring those waiting in line weren't overlooked.
They were cordial, which is appreciated given how busy they can get. I would be cautious about cross-contamination if you are a strict vegetarian, and while they might have gluten-free options, it's wise to be careful if following a specific diet like a cancer diet, as doctors often advise against buffet-style or sandwich stations.
- fresh toppings8
- staff8
- veggie delight6
- cross-contamination4
- cancer diet3
Service Intent
- Food Exploration
Visit Type
- Dine-in
8
Oatmeal Cookies and Breads are Great!
My experience at this restaurant is primarily for their oatmeal cookies and plain breads. I can't say the same for their processed meats, as I don't care for them. The Service and Atmosphere were both excellent, receiving a 5 out of 5.
- oatmeal cookies9
- plain breads9
- Service10
- processed meats3
Service Intent
- Regular Visit
2
Deteriorating Service and Stingy Ingredients
We frequent this location due to proximity. Lately, we have noticed some issues. The staff is rude now.
They are very stingy with the ingredients and are much too discourteous with the customer when creating the sandwich. Moreover, they are now shielding the construction of the sub from the consumers' vantage point. 🤔.
Our experiences at this location are far from good of late. That's too bad.
- staff2
- ingredients3
- customer service2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Dinner
2
Missing Ingredients, Repeatedly
My experience at this restaurant was frustrating due to repeated issues with missing ingredients. Everything was correct until I noticed there were no sauce I requested in my sub. I went there a second time, and they keep forgetting ingredients I order through the app.
- sauce2
- ingredients1
Price per Person
- $1–$10
Service Intent
- Regular Visit
Group Type
- Family
Visit Type
- Dine-in
Meal Type
- Dinner
9
Good for Footlongs with Coupons
I always go there for my mom when we have coupons for a foot long sandwich. My experience was centered around using coupons for a foot long sandwich, which is a great way to enjoy a meal here. The food, service, and atmosphere all received a perfect score of 5, indicating a highly satisfactory experience.
- foot long sandwich9
- food10
- service10
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