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Starbucks - Reviews

1899 Union St, 94123 San Francisco
All reviews at a glance
133

Reviews

36.8%

Satisfaction

73

negative

11

neutral

49

positive

What people say about Starbucks

Visit Type
  • Regular Visit
Service Type
  • Dine-in
Denis A.
Review date: 06/13/2025
2
Rude Service from Abby at Starbucks
I visited Starbucks and had an unfortunate experience that I feel needs to be shared. After enjoying a cup of coffee, I politely asked the barista, Abby, for a refill. Abby did not respond with a smile or any acknowledgment; instead, she gave me an angry look. I also requested a cup of water without ice, but Abby appeared visibly upset with this request as well. Despite my clear request, I received a cup of water with ice. It was surprising and disappointing to receive such rude and inattentive service. I wonder if her behavior was due to my accent or if she is equally discourteous to other customers as well. Either way, this experience left me feeling shocked and unpleasant.
  • service2
  • angry look2
  • cup of water3
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Rachel B.
Review date: 06/12/2025
2
Unfriendly Staff and Dirty Atmosphere
My experience at this restaurant was disappointing due to the unfriendly staff and dirty appearance. I am a regular customer who visits often for coffee. One day, when I asked the staff to fill my water bottle, they were nasty about it. This incident, coupled with the overall dirty atmosphere, suggests that the staff do not care about providing good service or a quality environment.
  • staff1
  • water bottle1
  • dirty appearance1
Visit Type
  • Quick Meal
Group Size
  • Solo
Service Type
  • Dine-in
Meal Type
  • Breakfast
Eduardo M.
Review date: 04/21/2025
2
Rude cashier denied restroom access
I went to this restaurant this morning to get a coffee. When I asked for the code to use the restroom, a very rude cashier told me it was out of order. However, before I left, I saw her giving the code to another customer. I am very disappointed by how I was treated.
  • rude cashier2
  • restroom access1
  • disappointed2
Visit Type
  • Food Exploration
Yen V.
Review date: 03/16/2025
2
Too Much Cream, Same Issue Twice
My experience at the restaurant was disappointing due to the food quality. I found that they add too much cream to the dishes. I ordered twice, with different orders, but the result was the same. 😔 The service score was 1.
  • cream2
  • Service1
Service Type
  • Dine-in
Michelle H.
Review date: 12/11/2024
2
Disappointing Decline in Cleanliness
It’s a shame how this place has changed over the last couple of years. It appears that when they close at night, that’s just it, they just close. The tables and chairs are filthy when you come at first opening. Yesterday, the large seating area was covered in dog hair. It is filthy!
  • tables and chairs2
  • large seating area2
  • dog hair2
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Ghassan A.
Review date: 12/03/2024
2
Horrible Starbucks Experience
My experience at this Starbucks was horrible. There was no place to set, as all the chairs were being reserved by what seemed like lunaTECHs. It felt more like a library than a coffee shop 😂😂😂😂.
  • place to set2
  • chairs2
  • coffee shop2
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
Jordan P.
Review date: 09/02/2024
3
Slow Service at Starbucks
My experience at this Starbucks was characterized by slow service. The location seemed understaffed, and the baristas were not the most talented. Given that this should be a premier location, I expected a better experience.
  • premier location5
  • slow service2
  • understaffed2
  • baristas3
Visit Type
  • Quick Meal
Wait Time
  • Long (31+ min.)
MANUEL H.
Review date: 07/28/2024
2
Terrible Service and Long Wait Times
My experience at this restaurant was quite negative. This was the second time I ordered a coffee, and the order was processed 20 minutes later. The customer service was very bad, and the staff had a bad attitude towards customers.
  • coffee5
  • order processing2
  • customer service1
  • attitude1
Visit Type
  • Quick Meal
Group Size
  • Solo
Service Type
  • Dine-in
Meal Type
  • Breakfast
Wait Time
  • Moderate (16–30 min.)
SR
Review date: 06/04/2024
1
Awful Service, No One Takes Orders
My experience on 6/4 at 9: 30 am was incredibly frustrating. Despite there being three people working behind the counter and no line, I stood there for 5 minutes trying to order a coffee. No one came to help. I finally had to ask, "Are you taking orders? " Twice. No one acknowledged me. 🤯 Isn't it basic knowledge when you run a retail service coffee shop?
  • service1
  • staff1
Price per Person
  • $1–$10
Visit Type
  • Casual Outing
Group Type
  • Family
Group Size
  • Couple
Service Type
  • Dine-in
Alex L.
Review date: 05/11/2024
2
Rude Service at Starbucks
My experience at this Starbucks was marred by the rude service I received from an employee named Aubrey. I ordered a latte and requested hot water for my dad, who cannot have caffeine. However, Aubrey refused to serve hot water, insisting she could only provide hot tea. This was a very unpleasant experience, unlike any I've had at other Starbucks locations.
  • hot tea5
  • rude service1
  • hot water1

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