Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco Sunset District
- ☕ Café
$$
Price per Person $11–$20
mentioned by 20 of the guests
#2262 out of 2403 places to eat in San Francisco
#149 Café out of 162 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
160
Reviews
51.9%
Satisfaction
Often praised
- Friendly staff
- Comfortable spot
- Good coffee
Frequently criticized
- Wrong orders
- Cleanliness issues
- Poor value
The cafe Starbucks in San Francisco’s vibrant Sunset District offers a welcoming spot for your daily ritual. You’ll find a casual yet trendy atmosphere perfect for a quick bite or a relaxed moment.
Known for its great coffee, this location ensures you start your day right or enjoy a refreshing break. Whether you’re grabbing a coffee to go or settling in, you’ll appreciate the convenient amenities and service options available.
Overview: Introducting Starbucks
Starbucks often provides a reliable spot for a quick stop, with many appreciating the friendly staff and convenient location. It’s a place where you can generally expect a decent drink and a comfortable space to relax or work.
However, some visits can be a mixed bag. There are recurring concerns about coffees and orders wrong, particularly with specific drink preparations.
Issues with cleanliness and bathroom availability also occasionally detract from the overall experience.
Average
5.4
out of 10
160
Reviews
51.9%
Satisfaction
72
negative
5
neutral
83
positive
Overall, Starbucks holds an average Restaurant Score of 5.4, with Customer Satisfaction sitting at a mixed 51.9%. This reflects a generally acceptable experience, though not consistently outstanding.
The Service (5.5) stands out with the highest number of customer comments, indicating that staff interactions are a significant part of the visit, often positively noted for their efficiency and friendliness. The Ambience (5.7) also receives a fair share of attention, often praised for being a comfortable spot.
While Food (4.9) and Value (4.3) scores are lower, they still contribute to the overall picture. These insights come from a total of 160 customer opinions, with 83 positive remarks balancing against 72 negative ones, painting a detailed picture of the customer experience.
What people like
- Friendly, efficient staff
- Comfortable, convenient location
- Good coffee options
What people don't like
- Inaccurate drink orders
- Cleanliness concerns
- Questionable value
Starbucks presents a generally acceptable experience, often praised for its accessible locations and pleasant staff. While it can be a reliable spot for a quick coffee or a comfortable break, inconsistencies in drink preparation and occasional cleanliness issues are points to consider before your visit.
With a Recommendation Score of 5.5, it suggests a visit might be worthwhile if you’re seeking convenience and a familiar menu. However, manage your expectations regarding order accuracy and overall value, especially during busy periods or for complex drink requests.
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Verdict: Our expert take on Starbucks
Food (4.9 out of 10)
mentioned by 61% of the guests
Based on 44 customer remarks, the food here generally receives an average score of 4.9, though customer satisfaction is a bit mixed at 43.2%. Many rave about the excellent coffee, especially the caramel ribbon crunch, and appreciate thoughtful touches like pup cups. Guests often praise the overall quality and tasty breakfast items, finding the drinks and snacks enjoyable.
However, with 22 negative comments, there are some clear areas for improvement. Issues often arise with iced shaken espressos not being filled properly, concerns about portion size, and sometimes being out of ice. Some also found drinks like Matcha to have too much foam or orders to be incorrect, leading to frustration.
Food
44
Reviews
43%
Satisfaction
22
negative
3
neutral
19
positive
Rating distribution
What people like
- Excellent coffee
- Dog-friendly treats
- Consistent quality
What people don't like
- Underfilled drinks
- Limited item availability
- Poor drink consistency
Often praised
- coffeeWhile the coffee is typically good, the last 4 or so iced shaken espressos I’ve received through DoorDash have not been filled to the top. Pictures (taken right after delivery) are from two separate days (also had two different grandes I’ve ordered that were skimp too).
- drinkIt's a good place to relax and enjoy a drink and/or snack. The music is good.
- SandwichI like the Sandwich
- breakfastduring breakfast was efficient
- caramel ribbon crunchit was amazing
- coffee placesecond favorite coffee place in the USA
- foodFood:4
- food tasteeverything tasted fine
- great coffeeGreat coffee too!
- iced oat milk with blonde espressoThe iced oat milk with blonde espresso she so sweetly recommended is delish.
Frequently criticized
- Grande sizemy drink look Grande size instead of venti size
- MatchaMy venti Matcha had one quarter tea and 3 quarters of foam.
- Peppermint Hot Chocolate/MochaI always, without fail, get my coffees and orders wrong. Specifically, after waiting almost an entire year for the Peppermint Hot Chocolate/Mocha, they never add the peppermint, resulting in just a regular hot chocolate/mocha served in a fancy cup. The service is horrible.
- Venti Caramel Macchiatomy drink look Grande size instead of venti size
- blended cold coffeeit was not correct
- caffeinesensitive to caffeine and sugar.
- cheese danishtasting we felt there was egg
- drinksasked for 5 different drinks
- extra sugarextra sugar for each drink
- heavy whipping creamblended with only heavy whipping cream. Well, when it got to the person that it was intended for, it was not correct
If youre looking for a solid coffee and a quick snack, especially with your furry friend, youll likely find something to enjoy. However, be aware that consistency can be an issue, particularly with specialty drinks and order accuracy, so manage your expectations.
Service (5.5 out of 10)
mentioned by 78% of the guests
When it comes to service, theres definitely a bright side! Many customers, based on 35 positive remarks out of 67 total, frequently praise the friendly staff and quick service. Shout-outs often go to attentive to requests employees and those who are genuinely welcoming and kind.
While the overall score sits at an average 5.5, these positive interactions certainly stand out. However, the experience isnt always smooth sailing, contributing to a mixed 52.2% customer satisfaction. With 30 negative comments, some patrons have encountered slow service, rude and disrespectful staff, and a general lack of respect.
Issues with mobile orders and ignored requests also pop up, suggesting there's room for improvement in consistency.
Service
67
Reviews
52%
Satisfaction
30
negative
2
neutral
35
positive
Rating distribution
What people like
- Friendly, welcoming staff
- Quick, attentive service
- Great customer care
What people don't like
- Slow, rude service
- Lack of respect
- Incorrect orders
Often praised
- staffMy experience at the restaurant was positive due to the consistently efficient & friendly staff. The availability of tables & chairs provided a comfortable space to rest my feet and enjoy my drink.
- serviceShe completely assisted me and accommodated my order and wishes to make sure that my order came right
- baristasthe baristas are always good and neutral
- employeesMy experience at this restaurant was very positive due to the friendly staff. I was acknowledged by most of the employees as soon as I walked in. Thank you so much.
- friendly stafffriendly staff and quick service make this location
- David the managershout out to David the manager, a great person
- attendantsThe attendants are nice
- attentive to requestsAttentive to request
- customer servicegreat customer service
- good servicesMy experience at the restaurant was positive, with good services and an attentive staff. The wait time was not very long, especially considering it was for the 'eye opener' first thing in the morning.
Frequently criticized
- staffStaff acting like its all perfectly fine and normal
- serviceMy experience at the restaurant was marked by poor service. I placed a mobile order for a traveler.
- asking for namesMy experience at the restaurant was that they don't even bother with asking for names, which leads to the customer having to hang around the counter and wonder if the order is ready. The atmosphere was rated a 4, and the food was also rated a 4.
- asking too muchfind that im asking to much
- cashierI told the cashier about three times. Then, when given to me, I asked again. ... it was not correct
- coffees and ordersMy experience at this restaurant has been consistently disappointing. I always, without fail, get my coffees and orders wrong. Specifically, after waiting almost an entire year for the Peppermint Hot Chocolate/Mocha, they never add the peppermint, resulting in just a regular hot chocolate/mocha served in a fancy cup.
- customer disrespectSuch gross negligence and disrespect for the customers
- customer having to hang aroundMy experience at the restaurant was that they don't even bother with asking for names, which leads to the customer having to hang around the counter and wonder if the order is ready. The atmosphere was rated a 4, and the food was also rated a 4.
- customer servicethe customer service was really bad
- deliveryPictures (taken right after delivery) are from two separate days (also had two different grandes I’ve ordered that were skimp too). Pretty unacceptable seeing this isn’t cheap coffee and then it’s even more expensive for delivery. You wouldn’t serve this to someone in store, so why would you send almost half filled coffee through delivery?
If you catch them on a good day, youll likely enjoy friendly and quick service. However, be prepared for a potentially inconsistent experience, as some visitors have faced slow or disrespectful interactions. Its a bit of a gamble, but the positives are genuinely good when they happen.
Ambience (5.7 out of 10)
mentioned by 52% of the guests
When it comes to the vibe, many customers really appreciate the warm and cozy ambience and homely feel of the place. With 28 positive comments, guests often highlight the convenient location, nice decorations (especially for holidays!), and a generally comfortable and clean atmosphere. It's seen as a great spot to relax, study, or just hang out with friends, often with good music and even Wifi.
Despite the positives, the ambience receives an average score of 5.7, with customer satisfaction at a mixed 60.9%. 18 negative opinions highlight concerns like trash at the entrance, dirty floors and tables, and non-functional outlets. Some also noted a hollow and cold feeling, along with overflowing trash cans and empty napkin dispensers, which definitely detracts from the overall experience.
Ambience
46
Reviews
60%
Satisfaction
18
negative
0
neutral
28
positive
Rating distribution
What people like
- Cozy, homely atmosphere
- Conveniently located
- Comfortable seating
What people don't like
- Dirty floors, tables
- Non-functional outlets
- Poor cleanliness upkeep
Often praised
- cleanlinessThe new team is super sweet, clean, efficient.
- placeIt's a good place to relax
- WifiWifi also
- areaMy experience at this restaurant was fantastic! It's located in a really nice area with plenty of food options nearby, and the inside seating is comfortable. They also have a bathroom.
- atmosphereAtmosphere:4
- bathroomThey have a bathroom
- comfortabletranquil, comfortable
- convenientconvenient on Irving st, and 19th Avenue
- convenient locationthe convenient location
- cozy atmosphereCozy atmosphere, friendly staff and quick service
Frequently criticized
- bathroomclosed one bathroom, sometimes the bathroom got blocked up
- community atmosphereSo much for community atmosphere, when can't even do basic things right!
- electric outletsAll electric outlets sealed
- feelingThe feeling is hollow and cold
- floorfloor and tables needed better cleaning
- front doorfront door needed help
- homeless peoplehomeless people sitting around inside. they smell
- locationwhole location seemed dirty
- napkin dispenserthe napkin dispenser was empty
- outletsthe outlets are also all dead
If youre seeking a cozy spot to relax or study and can overlook some potential cleanliness issues, this place might be a good fit. However, be prepared for an inconsistent experience regarding tidiness and functional amenities. Its worth a try if the positive aspects align with your needs, but don't expect perfection.
Value (4.3 out of 10)
mentioned by 7% of the guests
When it comes to value, theres a glimmer of hope, especially with the mention of their App. Customers appreciate the potential to earn points toward free drink, food, which is a nice perk. While the overall score for value sits at an average 4.3, this positive feedback comes from 1 out of 3 total customer remarks.
However, the picture isnt entirely rosy, with customer satisfaction at a rather poor 33.3%. Many find the price not worth it, especially when orders are incorrect or ingredients are missing. The practice of asking for a tip before service is even rendered also left a sour taste for some, as highlighted in 2 negative remarks.
Value
3
Reviews
33%
Satisfaction
2
negative
0
neutral
1
positive
Rating distribution
What people like
- Earn loyalty points
What people don't like
- Tip before service
- Incorrect orders received
- Price not justified
Often praised
- Appearn points toward free drink, food
Frequently criticized
- priceMy experience involved a decent wait time for specialty coffee, but unfortunately, the vanilla was forgotten in my latte. The addition was a meager half-squirt, definitely not worth the price. The entire location felt dirty, with floors and tables needing a much better cleaning.
- tipHowever, when the drink reached its intended recipient, it was incorrect. I found it ridiculous that they ask for a tip before the product is even made, especially when the coffee was poured incorrectly. I would consider returning, but I'm not willing to spend an hour to get a simple order corrected.
If youre weighing the value here, know that while their app offers a nice way to earn points, customer satisfaction is quite low. Many feel the price isnt justified, especially with issues like incorrect orders and pre-service tip requests. It might be worth it for the loyalty program, but temper your expectations for consistent quality.
How are the prices at Starbucks?
On average, you’ll spend around 11 per person – based on 20 guests. That places this Cafe in the $11–$20 category. For a Cafe in San Francisco, that’s comfortably mid-range.
Interestingly, while the average spend is 11, our data shows that the majority of individual prices actually fall into the $1–$10 range, suggesting a good mix of budget-friendly options and some slightly higher-priced items that pull the average up.
This chart shows what people usually spend per person, using the 20 most recent reviews.
See how this Cafe compares to similar spots in San Francisco on value for money.
Overall, we think the pricing feels quite fair for a Cafe in San Francisco. With a good range of options, it seems like theres something for everyone, whether youre looking for a quick, affordable bite or something a little more substantial.
Customer Reviews: what people think about Starbucks
2
Too Many Options, Dietary Concerns
As someone who is lactose intolerant and sensitive to caffeine and sugar, I found there were too many options on the menu.
- lactose intolerant2
- caffeine2
- sugar2
Visit Type
- Food Exploration
Service Type
- Dine-in
Noise Level
- Quiet
9
Tranquil Shop with Great Sandwiches
My experience at this shop was very positive. The attendants were nice, and I really enjoyed the Sandwich. I also recall having a mutzarella paining in the past.
I like this shop; it's tranquil, comfortable, and convenient, located on Irving St and 19th Avenue in the Sunset district of San Francisco :)
- attendants9
- Sandwich9
- mutzarella paining8
Visit Type
- Casual Outing
Service Type
- Dine-in
2
Disappointing Matcha Foam Ratio
My experience was disappointing. I ordered a venti Matcha, but it was made with only one quarter tea and three quarters foam. This lack of attention to basic preparation details makes me question the community atmosphere of the place.
- Matcha2
- community atmosphere1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
2
Cold Coffee Order Mishap
My experience at the restaurant involved ordering a blended cold coffee with only heavy whipping cream. I emphasized this to the cashier multiple times, and even confirmed it again when I received the drink. The staff member assured me it was made correctly and explained the larger cup was due to the blending process.
However, when the drink reached its intended recipient, it was incorrect. I found it ridiculous that they ask for a tip before the product is even made, especially when the coffee was poured incorrectly. I would consider returning, but I'm not willing to spend an hour to get a simple order corrected.
- blended cold coffee1
- heavy whipping cream1
- cashier2
Visit Type
- Quick Meal
Service Type
- Dine-in
3
Fundamental Flaws, Nice Baristas
My experience at this coffee shop was marked by a surprising lack of basic amenities. They were out of ice, which seems fundamental for a coffee shop. Additionally, all the outlets were dead, making it difficult to work or charge devices.
On a positive note, the baristas were very nice.
- baristas9
- ice2
- outlets2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Brunch
- Lunch
- Breakfast
- Dessert
Service Options
- Drive-through
- No-contact delivery
- Takeout
- Dine-in
- Delivery
Parking
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
Is Starbucks in San Francisco's Sunset District accessible for all visitors?
Yes, this Starbucks location prioritizes accessibility for everyone. You’ll find a wheelchair accessible entrance, ensuring easy access into the cafe. Once inside, wheelchair accessible seating is available, along with a wheelchair accessible restroom for your convenience.
What service options and amenities does Starbucks on Irving St offer?
This Starbucks provides a variety of service options including drive-through, no-contact delivery, takeout, dine-in, and delivery. For your comfort, you’ll benefit from amenities like free Wi-Fi, a gender-neutral restroom, and standard restrooms, ensuring a convenient and pleasant visit.
How does Starbucks generally perform according to customer feedback?
Starbucks receives an average Restaurant Score of 5.4 and a mixed Customer Satisfaction of 51.9%. Customers generally find the Ambience (5.7) and Service (5.5) to be acceptable, while Food (4.9) and Value (4.3) are rated slightly lower.
What do customers appreciate most about Starbucks?
Many customers highlight the friendly staff and the convenient location as key positives. The comfortable seating and good coffee options are also frequently mentioned.
Are there any common issues customers experience at Starbucks?
Yes, recurring concerns include incorrect drink orders and issues with cleanliness, particularly regarding bathrooms and general tidiness. Some also feel the value for the price could be better.