Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco Civic Center
- ☕ Café
$$
Price per Person $11–$20
mentioned by 46 of the guests
#2146 out of 2403 places to eat in San Francisco
#143 Café out of 162 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
189
Reviews
55%
Satisfaction
Often praised
- Coffee selection
- Friendly staff
- Comfortable seating
Frequently criticized
- Poor value
- Inaccurate orders
- Slow service
The café Starbucks in San Francisco’s vibrant Civic Center neighborhood offers you a perfect spot to refuel. You’ll find a welcoming atmosphere where you can enjoy a great coffee, whether you’re starting your day or taking a quick break.
This casual and trendy cafe is known for its excellent coffee selection, making it a popular choice for locals and visitors alike. You can easily grab a quick bite or settle in for a relaxed moment.
Overview: Introducting Starbucks
Starbucks offers a familiar experience where many appreciate the consistent quality of their coffee and specialty beverages like the Pumpkin Spice Latte . The friendly staff often contributes to a welcoming atmosphere, making it a reliable spot for a quick stop or a relaxed break.
However, the experience isn’t always seamless. Some patrons report issues with drink order accuracy and slow service , particularly during busy times.
Concerns about value and the availability of amenities like power outlets also surface, suggesting areas for improvement.
Average
6
out of 10
189
Reviews
55%
Satisfaction
66
negative
19
neutral
104
positive
Overall, Starbucks earns a 6 out of 10, placing it in the average category. Customer sentiment is a bit more mixed, with 55% satisfaction.
This assessment comes from 189 customer remarks, with 104 positive and 66 negative observations. While not stellar, it indicates a generally acceptable experience for many, though there’s certainly room for improvement in certain areas.
Looking closer at the specifics, Ambience stands out with a respectable (6.6), often praised for its comfortable seating and cleanliness. Service also performs adequately (6.1), with many appreciating the staff’s demeanor.
Food receives an average (5.7), but Value is a clear weak point at a low (1.8), suggesting that many feel the offerings are overpriced for what you get.
What people like
- Good coffee selection
- Friendly, welcoming staff
- Comfortable seating areas
What people don't like
- Poor value perception
- Inaccurate drink orders
- Slow service times
With a recommendation score of 6.1 , Starbucks is a decent option if you’re looking for a familiar coffee experience and a comfortable spot to relax. It’s a reliable choice for a quick coffee fix, especially if you appreciate a friendly face behind the counter and a clean environment.
However, be prepared for potential inconsistencies in your order and don’t expect exceptional value for your money. If speed and precise order fulfillment are your top priorities, or if you’re sensitive to pricing, you might find other options more satisfying.
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Verdict: Our expert take on Starbucks
Food (5.7 out of 10)
mentioned by 71% of the guests
Based on 61 customer comments, the food here generally hits the mark, with a score of 5.7 and a 50.8% customer satisfaction rate, indicating a mixed bag. Many appreciate the impeccably made products, variety of food options, and consistent Starbucks product. Guests often enjoy the coffee, specialty beverages, and generous portions, finding them quite enjoyable.
However, theres definitely room for improvement, especially concerning drink order accuracy. Some experiences mention plain latte issues, incorrect latte temperature, or peppermint mocha made without key ingredients. There were also instances of banana loaf' not being warmed as requested, suggesting inconsistency in preparation.
Food
61
Reviews
50%
Satisfaction
21
negative
9
neutral
31
positive
Rating distribution
What people like
- Consistent product quality
- Wide drink selection
- Enjoyable food variety
What people don't like
- Incorrect drink orders
- Inconsistent drink preparation
- Unwarmed baked goods
Often praised
- foodMy experience at this restaurant was certainly memorable, though not entirely for the reasons one might expect. The service was good, and the food was clean. However, the most striking event was witnessing a barista give a free marijuana brownie to a child.
- coffeeThe coffee is good
- Arnold PalmerThis is my primary Arnold Palmer dealer. I love the atmosphere.
- Carmel FrappuccinoCarmel Fappuccino if I'm spelling it right, and Vanilla Bean.
- Pumpkin Spice Lattegot the Pumpkin Spice Latte
- Starbucksespecially Starbucks love it
- Two frappesTwo frappes for my bros
- Vanilla BeanCarmel Fappuccino if I'm spelling it right, and Vanilla Bean.
- black cup of coffeeHowever, they don't have a lot of staff, which means if you're in a hurry, you should be prepared to wait a little longer. This is not a place that serves drinks fast, unless it's a black cup of coffee.
- caramel brul'ee latteMy go to beverage in the morning is the caramel brul'ee latte
Frequently criticized
- tea mistoreceived a tea misto with 1 tea bag (a grande chai misto comes with 2 tea bags by default so it was too hot AND to weak
- Black Tea LemonadeVenti Black Tea Lemonade w/ xtra tea- received no lemonade
- Oat Milk Chai LatteGrande oat milk Chai latte with a chai tea bag- received a tea misto
- banana loafI ordered a warm banana loaf, but it was not warmed up. To make matters worse, they didn't even bother to get it out of the plastic bag. This was for breakfast during a dine-in service.
- clean plateasked him to clean plate simply before place my food
- coffee syruppointed to a plastic cup filled with a bunch of coffee syrup
- drink ordermy non-complicated drink was made wrong
- drinksDrinks can be hit or miss.
- entire cup with creamfill up the entire cup with cream
- large drinkit came in a medium cup
If youre looking for a reliable coffee and a decent snack, youll likely find something to enjoy here. However, be prepared for a potential hit or miss experience with custom drink orders, so double-check before you leave.
Service (6.1 out of 10)
mentioned by 91% of the guests
When it comes to service, this spot presents a bit of a mixed bag, with a score of 6.1 (which is average) and customer satisfaction sitting at 56.3% (a mixed result). Many customers, based on 40 positive remarks, frequently praise the friendly staff and professional staff who ensure mobile orders are often ready quickly, making it feel like one of the fastest Starbucks for many. However, there's certainly room for improvement, as indicated by 29 negative remarks.
Some patrons have experienced frustrating wait time issues and concerns about order accuracy. There are also mentions of rude barista behavior and general slow service, suggesting inconsistencies in the overall customer experience.
Service
71
Reviews
56%
Satisfaction
29
negative
2
neutral
40
positive
Rating distribution
What people like
- Friendly, professional staff
- Fast mobile orders
- Quick error correction
What people don't like
- Long wait times
- Order inaccuracy
- Rude staff
Often praised
- serviceMy experience at this restaurant was certainly memorable, though not entirely for the reasons one might expect. The service was good, and the food was clean. However, the most striking event was witnessing a barista give a free marijuana brownie to a child.
- staffAt first glance, this is a really cozy Starbucks, with a simple but cool interior. The staff are friendly and welcoming. However, this place is also a bit of a hotspot for the homeless.
- friendly staffIt has plenty of outdoor seating and comfortable chairs indoors. The establishment features a large bar and a very friendly staff. I would definitely recommend it.
- Amazing teamAmazing team
- Ordering aheadOrdering ahead is the thing to do
- Starbucks WiFiThis location offers Starbucks WiFi.
- Starbucks apphave the Starbucks app on my phone and always place my order
- code for bathroomthx for the code for bathroom
- customer servicelove the customer service
- customer servicesI love customer services 💓 always bring one of my precious moment
Frequently criticized
- serviceService is slow even with 6 people on the line
- waitThe location is well stocked, and the specialty beverages are quite tasty. However, they don't have a lot of staff, which means if you're in a hurry, you should be prepared to wait a little longer. This is not a place that serves drinks fast, unless it's a black cup of coffee.
- ServiceI ordered a warm banana loaf, but it was not warmed up. To make matters worse, they didn't even bother to get it out of the plastic bag. This was for breakfast during a dine-in service.
- backed upgets backed up
- baked good ordersthey've messed up my baked good orders
- baristaThis barista has always been extremely rude
- change for a $50didn't have change for a $50
- charge devicedon't even let you charge your device
- customer service skillsShe has absolutely no customer service skills
- drink without a capThen they gave me the drink without a cap
If youre looking for a quick mobile order and a friendly face, youll likely have a good experience here. However, be prepared for potential wait times or occasional order mix-ups, especially during busy periods.
Ambience (6.6 out of 10)
mentioned by 60% of the guests
With 33 positive remarks out of 53 total, the ambiance here generally hits a good note, scoring 6.6 with a mixed customer satisfaction of 62.3%. Many guests appreciate the cozy interior, good atmosphere, and overall cleanliness. You'll often find comfortable chairs, inviting outdoor seating, and even well-maintained bathrooms, all contributing to a pleasant visit.
However, 12 negative comments highlight some areas for improvement. Some visitors found the lack of accessible plugs or outlets frustrating, while others mentioned the store being uncomfortably cold. There were also a few concerns about the cleanliness of the restrooms and an occasional feeling of negative energy in the atmosphere.
Ambience
53
Reviews
62%
Satisfaction
12
negative
8
neutral
33
positive
Rating distribution
What people like
- Cozy interior
- Good atmosphere
- Clean facilities
What people don't like
- No power outlets
- Unclean bathrooms
- Cold temperature
Often praised
- atmosphereThe atmosphere and service were both excellent
- locationGreat location finally got to have near by coffee shop
- StarbucksBig Starbucks, clean with 2 bathrooms.
- Starbucks faucet featuresimpressed with the Starbucks faucet features
- bathroomsclean with 2 bathrooms
- bench sofathe bench sofa is comfortable
- chairs and tablesstill having chairs and tables to sit down
- clean placeBuen y limpio local
- cleanlinessMy experience at this brand new place was positive. It was pretty clean and the staff was professional. While there were some homeless individuals asking for items, it wasn't a significant issue.
- comfortable chairsThis is one of the nicest Starbucks in town, and I think, the newest. It has plenty of outdoor seating and comfortable chairs indoors. The establishment features a large bar and a very friendly staff.
Frequently criticized
- atmosphereAtmosphere:2
- WiFiWifi works but not well
- bathroomsthe whole process could have been handled better
- negative energyshe gives off the most negative energy every morning
- not clean plateeating food placed on not clean plate
- outletsMy experience at this restaurant was not ideal. There were no outlets for charging laptops, and while the WiFi worked, it did so not well. Additionally, the store was extremely cold.
- parkingfinding parking can be difficult
- plugsNO PLUGS to connect your computer
- restroomNow, when I actually got in the open restroom.... Gross
- store temperatureThe store is extremely cold
If you're looking for a generally pleasant and clean spot with comfortable seating, this place is worth checking out. Just be aware that you might struggle to find a plug for your devices, and the temperature could be a bit chilly.
Value (1.8 out of 10)
mentioned by 7% of the guests
When it comes to value, theres unfortunately not much positive buzz to report. Based on the 4 customer remarks weve seen, there are no glowing reviews or positive sentiments about the pricing or overall worth of the experience here. No positive terms or opinions were shared, indicating a clear absence of satisfaction in this area.
In fact, the feedback paints a rather bleak picture, with a poor score of 1.8 and customer satisfaction sitting at a very poor 0%. Customers frequently mentioned feeling ripped off by overpriced food and drink and even being charged for water. Concerns also arose about drink sizes not matching expectations, leading many to conclude it was a waste of time and money.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Overpriced food, drinks
- Charge for water
- Small drink sizes
Often praised
No positive aspects so far.
Frequently criticized
- drink sizesI feel like this place is ripping me off with the drink sizes. I ordered a large, but it was served in a medium cup.
- overpriced food and drinkoverpriced food and drink just aren't worth it
- waste of time and moneyA waste of time and money
- waterMy experience at this restaurant was disappointing. They charge for water and do not allow customers to use the restroom or charge their devices. Without these basic 'amenities', the overpriced food and drink simply aren't worth the cost.
If youre looking for good value, this might not be the place for you. Customers consistently feel the prices dont match the experience, with basic amenities lacking and portion sizes disappointing. You might find yourself feeling like it's a waste of your hard-earned cash.
How are the prices at Starbucks?
You’re looking at roughly 12 $ per person – reported by 46 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend on the more affordable side, with the majority of prices clustering around the 1 – 20 $ range, showing it’s generally a budget-friendly spot despite the average.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
A comparison of value for money at this restaurant versus similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Cafe in San Francisco, especially given that most guests find it to be a budget-friendly option. It offers a good balance for those looking for a mid-range experience.
Customer Reviews: what people think about Starbucks
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Breakfast
8
Convenient Spot with Great Coffee
I like to come here because it’s a convenient location to meet friends who live in different cities or towns. I tend to stay with the same breakfast foods, despite a tempting variety of food options. The coffee is good (very important for me) and I like the fact that dogs can relax outside in the restaurant’s back patio.
The food itself is rated a 5/5, while the service received a 4/5. The atmosphere, however, was rated a 2/5.
- convenient location8
- variety of food options7
- coffee9
- atmosphere4
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Rude worker, unclean plate
I am scared because the white tall new worker was so rude when I made payments two times this month in front of the cashier station. I asked him to clean plate simply before placing my food. He’s so rude, kept blaming me a lot, staring me very hard, also saying no, our everything is ok, don’t need to be cleaned at all, no, no, no!
I was coughing a lot the whole afternoon there after eating food placed on a not clean plate, since the tall worker rejected my request to clean the plate.
- white tall new worker1
- clean plate1
- not clean plate1
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
2
Overpriced with poor amenities
My experience at this restaurant was disappointing. They charge for water and do not allow customers to use the restroom or charge their devices. Without these basic 'amenities', the overpriced food and drink simply aren't worth the cost.
I believe there are many better local coffee shops available.
- local coffee shops8
- water2
- restroom1
- charge device1
Visit Type
- Quick Meal
Service Type
- Takeout
2
No Change for a $50 Bill?
I attempted to order a Frappuccino and a blueberry muffin, intending to pay with a $50 bill. The cashier asked if I had anything smaller, to which I replied no. I then produced several $100 bills, stating that $50 was the smallest I had.
The employee at the register informed me that he did not have change for a $50 bill. I questioned what kind of Starbucks or coffee shop doesn't have change for a $50.
- blueberry muffin3
- Frappuccino3
- change for a $501
Price per Person
- $1–$10
Visit Type
- Casual Outing
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Pleasant Starbucks Experience
My experience at this Starbucks was a pleasure! I enjoyed the great selection of drinks, and the staff worked quickly and efficiently. The atmosphere was rated a 5, and the service was also a 5.
The food received a 4. The noise level was moderate.
- selection of drinks9
- staff10
- atmosphere10
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- No-contact delivery
- Takeout
- Dine-in
Parking
- Usually difficult to find a space
Atmosphere
- Casual
- Trendy
FAQs
What service options and accessibility features does this Starbucks in Civic Center offer?
This Starbucks provides convenient service options including no-contact delivery, takeout, and dine-in. You’ll also find it to be fully accessible with a wheelchair accessible entrance, seating, and restroom, ensuring a comfortable visit for everyone.
Can you tell me about the amenities and dining options available at this San Francisco Starbucks?
At this San Francisco Starbucks, you can enjoy amenities like free Wi-Fi and a restroom. For dining, you have options for breakfast, lunch, and dessert, with comfortable seating available. It’s also a good spot for kids, offering high chairs.
How does Starbucks generally perform according to customer reviews?
Starbucks receives an overall score of 6 out of 10, with 55% customer satisfaction. While Ambience (6.6) and Service (6.1) are average, Food (5.7) is also average, and Value (1.8) is notably low.
What do customers typically enjoy about their visit to Starbucks?
Many customers appreciate the friendly staff and the comfortable, clean ambience , often highlighting the availability of comfortable chairs and outdoor seating . The coffee selection is also frequently praised.
What are some common complaints or drawbacks at Starbucks?
Recurring issues include slow service and inaccurate drink orders . Customers also frequently express concerns about value , finding the food and drink to be overpriced , and note a lack of amenities like outlets .