oChef » Starbucks – San Diego » Starbucks – San Diego – Reviews

Starbucks - Reviews

4380 Kearny Mesa Rd, 92111 San Diego
All reviews at a glance
170

Reviews

46.5%

Satisfaction

75

negative

16

neutral

79

positive

What people say about Starbucks

Visit Type
  • Quick Meal
Service Type
  • Takeout
Mia F.
Review date: 11/06/2025
2
Expensive Drink, Poor Service
My experience was not great. I paid $8 WITHOUT TIP for a drink and expected not to be rushed through my order. The staff did not understand my order, which might be why I was taking a second in the drive-thru. I ended up with a bottle of vanilla extract instead of what I ordered. Thanks for the bottle of vanilla extract tho ig 😋
  • drink2
  • order1
  • rushed2
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
Irene G.
Review date: 10/29/2025
2
Rude Staff and Slow Service
My experience at this Starbucks was incredibly disappointing. The shift lead, described as having black hair, short, and appearing Hispanic or Mexican, was super rude. From the moment my order was taken, I could hear her yelling. When I explained that my drink was wrong, she proceeded to get an attitude. The customer service was horrible from start to finish. I would avoid this Starbucks if possible, as it's also a super slow location, and you'll likely get stuck in the drive-thru.
  • shift lead1
  • drink2
  • customer service1
Price per Person
  • $1–$10
Visit Type
  • Solo Dining
Service Type
  • Dine-in
Meal Type
  • Breakfast
Wait Time
  • Immediate (0–5 min.)
s S.
Review date: 09/23/2025
10
Best Starbucks Experience!
I found the best Starbucks despite the many others in the world. The space between tables made it comfy and helped me relax. The staff member wrote "こんにちは" (Hello) on my cup in beautiful Japanese alphabets, which made me happy. This hospitality is good service, and they can create a good emotion for every customer.
  • space between tables9
  • comfy9
  • hospitality10
Price per Person
  • $1–$10
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Lunch
Ares
Review date: 09/15/2025
2
Bug in drink, no apology
My experience at this restaurant was quite negative. There was a bug in my drink, and to make matters worse, I didn't even receive an apology. Due to this unpleasant experience, I do not recommend going to this location.
  • bug in drink1
  • apology1
Price per Person
  • $21–$30
Service Type
  • Dine-in
Wait Time
  • Short (6–15 min.)
C W.
Review date: 09/12/2025
2
No Water for Homeless, No Love
My experience at Starbucks was disappointing. They provided no water for homeless people who were not making purchases. It felt like there was no love from Starbucks. Lol 😂
  • no water1
  • no love1
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Andrés B.
Review date: 09/07/2025
3
Good coffee, bad service
I'm giving two stars for the delicious coffee. However, the 🪠 service from the employee who attended me was poor. They didn't say 'Good afternoon, ' didn't ask for my name, didn't smile, and had a mocking look towards their colleagues. I felt discriminated against! I will not return to this location.
  • coffee9
  • service2
  • employee1
  • discrimination1
Visit Type
  • Regular Visit
Service Type
  • Dine-in
James B.
Review date: 08/01/2025
2
Terrible WiFi, Consistent Issue
My experience at this restaurant has been consistently poor due to the WiFi. It takes over a minute to connect on my laptop, phone, and tablet, and even then, the connection is extremely slow. This issue has persisted for months, and I believe the employees are aware but haven't escalated it. Even with updates in mid-September and mid-October 2025, the WiFi is still barely functional. I frequent many Starbucks locations in various cities, and this is the only one where the WiFi doesn't work.
  • WiFi1
  • connection1
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Meal Type
  • Breakfast
Stacy S.
Review date: 05/14/2025
7
Starbucks: Good for Work, Lacking Food Selection
It's Starbucks. They are mostly the same, with good service and good drinks. However, their food isn't great and they have lost a lot of selection, which means there is little selection. The most important thing to me then is the location's space. It's pretty large, enough for a bit of study or work.
  • service9
  • drinks8
  • space8
  • food4
  • selection3
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Wait Time
  • Short (6–15 min.)
Elmer R.
Review date: 04/13/2025
2
Frustrating Service and Unclear Closing Time
My experience at this restaurant was quite frustrating. I arrived expecting them to be open, but they were not adhering to their stated closing time of 8: 00 PM. Instead, they seemed to close when they felt like it. I had to wait nearly 10 minutes in line, only to see the order in front of me taken slowly, even with other vehicles behind me. The overall service was a significant letdown.
  • closing time1
  • wait in line1
  • slow took the order1
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Raphael C.
Review date: 02/26/2025
2
Grande Size Disappointment
My experience was disappointing. I ordered a Grande size, but the portion was so small it felt like a Trenta Hot Sized latte. The food quality was very poor, a 1 out of 5. Service was rated a 4, and Atmosphere a 3.
  • Service4
  • Atmosphere3
  • food1
  • Grande size2

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