Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Orlando
Starbucks - Orlando
Photo from Starbucks
Starbucks at a glance
Orlando South Eola
- ☕ Café
$$
Price per Person $11–$20
mentioned by 31 of the guests
#136 out of 163 places to eat in Orlando
#4 Café out of 7 in Orlando
Average
5 out of 10
Food
Service
Ambience
Value
183
Reviews
39.3%
Satisfaction
Often praised
- Friendly service
- Quality beverages
- Clean atmosphere
Frequently criticized
- Unfair pricing
- Poor attitude
- Crowded space
The café Starbucks in Orlando’s vibrant South Eola neighborhood offers you a perfect spot to unwind. You’ll discover a cozy and casual atmosphere, ideal for a quick bite or a relaxed lunch.
Known for its great coffee, this location provides a welcoming environment where you can enjoy your favorite brew. Whether you’re starting your day or taking a break, you’ll find a comfortable setting to enjoy quality offerings.
Overview: Introducting Starbucks
Starbucks often delivers on its promise of a familiar coffee experience, with many customers praising the friendly staff and the consistent quality of their beverages. The inviting and clean atmosphere also contributes positively to the overall visit, making it a comfortable spot for a quick stop.
However, some patrons express concerns regarding the perceived value, particularly when drinks are not filled as expected. Occasional issues with a crowded atmosphere and inconsistent service attitudes also surface, suggesting a varied experience depending on the visit.
Average
5
out of 10
183
Reviews
39.3%
Satisfaction
97
negative
14
neutral
72
positive
Starbucks garners an overall score of 5, placing it squarely in the average category. However, customer satisfaction sits at a rather low 39.3%, indicating a notable gap between the general rating and how content patrons truly feel.
This divergence suggests that while the core offerings are acceptable, there are underlying issues impacting the overall customer experience, as reflected across 183 customer observations. Looking closer, Food (5.3) and Service (5.2) are generally well-regarded, with many positive remarks about beverage consistency and staff efficiency.
Yet, Ambience (4.8) hovers around average, often impacted by crowding. The most significant area for improvement is clearly Value (2.3), which receives considerable negative feedback, particularly concerning pricing and product quantity, with 97 negative comments outweighing 72 positive ones.
What people like
- Friendly, quick service
- Consistent beverage quality
- Clean, inviting atmosphere
What people don't like
- Questionable value/pricing
- Inconsistent staff attitude
- Crowded, noisy environment
For those seeking a reliable coffee fix with generally pleasant service and a clean environment, Starbucks remains a straightforward choice. The consistent quality of their drinks is a definite draw, making it a dependable option for your daily caffeine needs.
However, be mindful of potential value concerns, especially regarding drink fill levels, and prepare for a potentially crowded setting. If you prioritize consistent pricing and a quieter atmosphere, you might find the experience here a bit of a mixed bag, despite the 5.1 recommendation score.
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Verdict: Our expert take on Starbucks
Food (5.3 out of 10)
mentioned by 49% of the guests
When it comes to the food and drinks here, there's a bit of a mixed bag, with a score of 5.3 putting it squarely in the average range. Many customers rave about the excellent beverage quality, especially the consistent drinks like iced lattes and strawberry acai refreshers. Some even wish they could have PUMPKIN year-round, showing a real love for certain items!
However, customer satisfaction sits at a rather mixed 41.7%, indicating some significant downsides. Out of 36 customer remarks, 15 were positive while 16 were negative. Issues frequently pop up with food items like old butter and chocolate croissants, and some coffee experiences have been disappointing, with mentions of a weird taste or even missing coffee in orders.
Food
36
Reviews
41%
Satisfaction
16
negative
5
neutral
15
positive
Rating distribution
What people like
- Consistent drink quality
- Excellent beverage options
- Pumpkin availability
What people don't like
- Old, bad croissants
- Weird tasting coffee
- Missing/half-filled drinks
Often praised
- drinksThis was my first time at this Starbucks, and we stopped by after visiting the farmers market in downtown. The staff was lovely, and they made the drinks perfectly! I highly recommend this place!
- FoodFood:4
- foodthe food is awesome
- Grande Pike Place black coffeeGrande Pike place black coffee
- PUMPKINhave PUMPKIN year round
- beveragethe beverage was also good
- beverage qualityquality beverage
- consistency in drinksthe highest point for me would be the consistency in drinks
- iced latteThe team members were friendly and efficient. My iced latte was excellent. Highly recommend!
- strawberry acai refreshersthe strawberry acai refreshers are so good
Frequently criticized
- coffeeThe coffee has gone way downhill aswell
- drinksI’m really disappointed with my recent visit to Starbucks. I was charged full price for drinks that were only half-filled—just because I asked for no ice. I don’t like my drinks watered down, and it doesn’t seem fair to pay the same price for less product.
- Starbucksnowhere near what it should have been for a Starbucks
- another coffeeThey stated that since they didn't make the original coffee, they couldn't do anything about it. The original location is in the opposite direction of my home, and this is the first Starbucks where I was rejected for another coffee. The cup was full, and I had only taken a few sips before noticing a really weird taste.
- bland and ordinaryEverything is so bland and ordinary
- bottled drinksTook like 10 mins to get the bottled drinks
- butter croissantThe butter croissant... were old, tasted terrible
- chocolate croissantthe chocolate croissant were old, tasted terrible
- croissantsAsked if the croissants were fresh and they said yes
- decaf coffeesnuck me a decaf latte with hella foamed milk
If you're heading here, stick to the beverages, as many find them consistently good and a real highlight. However, be wary of the food items, especially pastries, and manage your expectations for coffee, as experiences can be quite hit-or-miss.
Service (5.2 out of 10)
mentioned by 85% of the guests
While the overall score for service sits at an average 5.2, there are bright spots. Many customers rave about the friendly staff and nicest baristas, often describing the service as super fast and providing great service. With 36 positive remarks, it's clear that when service shines, it truly makes an impression, with team members often described as joyful and efficient.
However, the picture is a bit mixed, with customer satisfaction at 42.9%. There are 44 negative comments highlighting issues like terrible customer service, unpleasant workers, and a general lack of urgency leading to slow service. Some experiences mention bad attitude from staff, suggesting inconsistency in the overall service experience.
Service
84
Reviews
42%
Satisfaction
44
negative
4
neutral
36
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Welcoming baristas
What people don't like
- Terrible customer service
- Slow service
- Rude staff
Often praised
- staffInside, there's a good amount of seating, and the general layout is typical for this chain, with merchandise on the right upon entry and cash registers at the back. The staff here is always super nice, and they prepare drinks quickly. I've never had an issue with an incorrect drink order.
- serviceThe service was overall good - fast
- workersIt’s very convenient and the food is awesome. The workers are very nice, and they might even give you a free cake pop if you’re cool. While the drinks do take a while to make, it’s made up for by the beauty in the store.
- EmployeeEmployee was nice
- Friendly StaffFriendly Staff!!!!
- ServiceService:5
- TashenaTashena is amazing. So kind and on point
- baristaThe barista was very gentle and nice
- baristasWelcoming and genuine baristas
- coffee batchasked me if its okay or do i want her to brew a new batch of coffee
Frequently criticized
- serviceI went to this location to see if they could give me another one. They stated that since they didn't make the original coffee, they couldn't do anything about it. The original location is in the opposite direction of my home, and this is the first Starbucks where I was rejected for another coffee.
- staffthey are bad people, they don't talk to you, they yell at you
- employeesThis Starbucks isn't very nice, and the employees don't seem to have much to do, yet orders take forever. Very disappointing!
- staff attitudeThe people that work there have a really bad attitude and are rude and sarcastic.
- workersThe majority of the workers, including the boss, are unpleasant
- Starbucks visionI later found out it's a franchise store, not a real Starbucks corporation store. It's sad that they have the Starbucks name but not the Starbucks vision and care to make things right, especially when it's not the customer's fault. SAD.
- apologyAn apology perhaps? No chance.
- assumptionunder that assumption that they are loitering or have no intention to purchase.
- attentionthey don't pay attention to the front
- baggingthey put 3 in one bag and 2 in another
If you catch them on a good day, youll likely enjoy friendly and efficient service. However, be prepared for a potentially inconsistent experience, as some visitors have encountered slow or less-than-welcoming interactions. Its a bit of a gamble, but the positives can be genuinely great.
Ambience (4.8 out of 10)
mentioned by 58% of the guests
It seems this spot offers a mixed bag when it comes to its vibe! Many customers, in 21 positive opinions, really appreciate the 3rd place environment with its cute decor and calm atmosphere, often highlighting its pet-friendly nature and convenient location with plenty of indoor and outdoor seating. It's often described as a comfortable and inviting space.
However, the overall ambience receives an average score of 4.8, and customer satisfaction is quite poor at just 38.2%. A significant 30 negative opinions point to issues like a loud, crowded atmosphere during peak times, unpleasant smells, and cleanliness concerns in seating areas and bathrooms. Parking challenges and loitering also detract from the experience.
Ambience
55
Reviews
38%
Satisfaction
30
negative
4
neutral
21
positive
Rating distribution
What people like
- Convenient location
- Ample seating options
- Pet-friendly atmosphere
What people don't like
- Loud, crowded atmosphere
- Cleanliness concerns
- Parking difficulties
Often praised
- atmosphereThe baristas were welcoming and genuine, and the beverage quality was excellent. The decor was cute, creating an inviting atmosphere, and the place was super clean. I've never been so pleased by a licensed store as I have with this one!
- 3rd place environmenta true 3rd place environment
- AtmosphereAtmosphere:5
- areaGreat area
- beauty in the storeThe workers are very nice, and they might even give you a free cake pop if you’re cool. While the drinks do take a while to make, it’s made up for by the beauty in the store. I do want to mention that if you come in between 8-9: 30 AM and 3-6 PM, it does get quite loud as students from the very close Howard Middle School lounge in here.
- calm atmosphereI love the calm atmosphere
- clean, large Starbucksenjoyed an iced latte in a clean, large Starbucks
- cleanlinessThe baristas were welcoming and genuine, and the beverage quality was excellent. The decor was cute, creating an inviting atmosphere, and the place was super clean. I've never been so pleased by a licensed store as I have with this one!
- convenientvery convenient
- convience of the locationI do love the convience of the location.
Frequently criticized
- parkingNo parking on street so best to walk
- atmospherenot given the opportunity to sit down with my bags before purchase
- ParkingParking can be a challenge
- StoreStore has gone down hill
- authentic feelinglack of an authentic feeling at this location
- bathroomthe bathroom is dirty
- building/interior/atmosphereThe building / interior / atmosphere for us was horrible
- cleanlinessLack of cleanliness
- crowdedMy experience at this Starbucks was marked by a surprisingly higher price for venti drinks, costing 50¢ more than other nearby locations like the one on Ferncreek & Colonial. Additionally, I'd advise avoiding this spot around dismissal time from the high school up the street, as it becomes crowded with noisy teens.
- customerscustomers that live downtown and that are extremely nasty
If youre looking for a convenient spot with outdoor seating and dont mind potential noise or crowds, especially during school hours, you might find its charm. However, if cleanliness, a quiet environment, and easy parking are top priorities, you might want to consider other options.
Value (2.3 out of 10)
mentioned by 11% of the guests
When it comes to value, theres unfortunately no positive feedback to highlight from the 8 customer remarks. It seems customers arent finding much to celebrate in this category. The sentiment around value is quite low, with a score of just 2.3, indicating a poor experience, and customer satisfaction sitting at a dismal 0%.
Many customers feel they're paying full `price` for less `product`, especially when asking for no ice. Complaints also surfaced about being asked for `tips for bottled drinks` and issues with `discounts`. These 7 negative comments really paint a picture of disappointment.
Value
8
Reviews
0%
Satisfaction
7
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
- Less product for price
- Tips for bottled drinks
- Refused discounts
Often praised
No positive aspects so far.
Frequently criticized
- discountsrefuses to give discounts to Asians
- gas is very highgas is very high
- hard earned moneysay goodbye to my hard earned money
- priceI’m really disappointed with my recent visit to Starbucks. I was charged full price for drinks that were only half-filled—just because I asked for no ice. I don’t like my drinks watered down, and it doesn’t seem fair to pay the same price for less product.
- productI was charged full price for drinks that were only half-filled—just because I asked for no ice. I don’t like my drinks watered down, and it doesn’t seem fair to pay the same price for less product. If I’m paying full price, I should get a full drink, with or without ice.
- tips for bottled drinksshould not ask for tips for already bottled drinks 👎👎👎👎
- venti drinks50¢ more for a venti drink here
If you're looking for good value, this might not be the place for you. Customers are consistently disappointed with pricing and product portions, so be prepared for potential frustration if value is a top priority.
How are the prices at Starbucks?
You’re looking at roughly $12 per person – reported by 31 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is $12, the pricing actually shows a nice spread. Many guests find options in the $1–$10 range, indicating a good mix of affordable choices alongside some slightly higher-priced items.
Here’s a quick look at what guests spend per person, based on the latest 31 reviews.
How this Cafe’s value compares to similar spots in Orlando.
Overall, we think the pricing feels quite fair for a Cafe. It offers good value, especially with those lower-priced options, making it accessible for many.
Customer Reviews: what people think about Starbucks
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Bottled drinks took too long, no tip needed
My experience at the restaurant involved a significant wait for bottled drinks. It took about 10 minutes to receive them, and there was no sense of urgency, especially since there were only two people ahead of me. I also believe they should not ask for tips for already bottled drinks.
👎👎👎👎
- bottled drinks2
- sense of urgency2
- tips for bottled drinks1
Service Intent
- Food Exploration
Visit Type
- Dine-in
1
Terrible Croissants and Service
My experience at the restaurant was very unpleasant. The butter croissant and the chocolate croissant were old and tasted terrible. The service was also awful.
I specifically asked if the croissants were fresh beforehand, and they said yes, but it was very disappointing. I will never return. 👎👎👎
- butter croissant1
- chocolate croissant1
- service1
Service Intent
- Regular Visit
Group Size
- Solo
Visit Type
- Takeout
Wait Time
- Short (6–15 min.)
2
Frustrating lack of attention
I arrived at 4: 10 in the afternoon and waited 5 minutes before approaching the counter to make staff aware I was there. When someone finally came out, they stated they were closed at the moment. This isn't the first time I've experienced this; they often don't pay attention to the front if they are busy in the back.
It's so frustrating. I guess I'll find another place that wants my business.
- waiting time5
- attention2
- closed at the moment2
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Moderate (16–30 min.)
8
Quick Drive-Thru, Accurate Orders
I went through the drive-thru and experienced a delay because the person in front of me had a huge order. They should have gone inside instead of making the whole line wait with their many bags and trays of drinks, which was totally rude. Normally, the drive-thru is quick.
They’ve gotten my order right every time!
- drive thru7
- order10
- person in front3
Price per Person
- $21–$30
Service Intent
- Regular Visit
Visit Type
- Dine-in
Noise Level
- Moderate
2
Disappointed by Half-Filled Drinks
I’m really disappointed with my recent visit to Starbucks. I was charged full price for drinks that were only half-filled—just because I asked for no ice. I don’t like my drinks watered down, and it doesn’t seem fair to pay the same price for less product.
If I’m paying full price, I should get a full drink, with or without ice.
- drinks2
- price2
- product2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- LGBTQ+ friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Coffee
- Small plates
- Organic dishes
- Quick bite
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- Outdoor seating
- Dine-in
- Takeout
Pets
- Dogs allowed outside
Parking
- Paid parking lot
- Usually difficult to find a space
- Free street parking
- Free parking lot
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What parking options are available when you visit Starbucks in South Eola?
When you plan your visit to Starbucks, you’ll find several parking options. There’s a paid parking lot available, though spaces can sometimes be difficult to find. Additionally, you can look for free street parking or utilize a free parking lot nearby, offering you flexibility for your convenience.
Is the Starbucks location in Orlando's South Eola neighborhood accessible for all guests?
Absolutely, this Starbucks prioritizes accessibility for all its guests. You’ll find a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable experience for everyone. The venue is designed to accommodate your needs, making it a welcoming spot for every visitor.
How is Starbucks generally rated by customers?
Starbucks receives an overall score of 5, placing it in the average range, with customer satisfaction at 39.3%. While Service (5.2) and Food (5.3) are rated well, Ambience (4.8) is average, and Value (2.3) is a notable concern.
What do customers appreciate most about Starbucks?
Many customers highlight the friendly staff and consistent beverage quality. The cleanliness and inviting atmosphere are also frequently praised, making it a pleasant spot for many.
What are some common complaints about Starbucks?
Key concerns include the perceived value, with complaints about drinks being half-filled for full price. Issues with parking, a sometimes crowded atmosphere, and occasional negative staff attitude are also mentioned.