oChef » Starbucks – Las Vegas » Starbucks – Las Vegas – Reviews

Starbucks - Reviews

7170 N Durango Dr, 89149 Las Vegas
All reviews at a glance
268

Reviews

39.6%

Satisfaction

137

negative

25

neutral

106

positive

What people say about Starbucks

Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Takeout
Wait Time
  • Short (6–15 min.)
Noise Level
  • Moderate
Irene B.
Review date: 12/26/2025
3
Slow Service, Too Much Staff Chat
My experience at this restaurant was marked by slow service. The employees were talking to each other too much, which resulted in a delay in serving customers their orders. I waited for 10 minutes, and others who ordered before me were also waiting. To improve professionalism, less conversation among staff and more focus on getting customer orders out quickly would be beneficial.
  • employees2
  • slow service2
  • waiting2
Price per Person
  • $1–$10
Visit Type
  • Regular Visit
Group Size
  • Solo
Service Type
  • Takeout
Wait Time
  • Moderate (16–30 min.)
Tiffany H.
Review date: 12/18/2025
2
Wrong coffee, no syrup, rude service
I went to the Starbucks for a remake on my coffee because they gave me the wrong coffee at the window. After getting home, I discovered they didn't put any syrup in my coffee. They gave me a latte with no flavor. This Starbucks is ridiculous; they don't listen and they're rude.
  • coffee2
  • syrup1
  • latte1
Visit Type
  • Delivery
Service Type
  • Delivery
Monica P.
Review date: 11/09/2025
9
Amazing Customer Service!
Avery and her team were amazing. I needed a medicine tea, and it wasn't available on DoorDash or Uber Eats. They were so helpful in navigating me through the order, as I'm at work and have a sick person at home. Please give them recognition for their amazing customer service.
  • customer service10
  • medicine tea7
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Group Type
  • Large Group
Group Size
  • Large Group
Service Type
  • Dine-in
Rosario C.
Review date: 11/03/2025
6
Friendly but Cold Sandwich
My experience at this restaurant was mixed. The place was friendly and clean, which contributed to a pleasant atmosphere. However, I noticed they seemed to be low on staff. Unfortunately, my sandwich was cold when I received it.
  • cleanliness8
  • friendliness8
  • staff availability3
  • sandwich temperature2
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Service Type
  • Takeout
Wait Time
  • Short (6–15 min.)
Noise Level
  • Loud
Elizabeth T.
Review date: 10/27/2025
2
Inconsistent Service and Order Errors
My experience at this location was frustrating due to poor garbage management and frequent order errors. I waited over 15 minutes in line for an iced matcha, only to receive a hot matcha with protein, despite ordering it iced on the screen. There were no apologies or quick resolutions, just excuses every time. This level of ineptitude is surprising, especially considering Starbucks' origins in the Pacific Northwest. I feel you are losing my business and likely many others. The situation was deplorable, especially with such a simple order being incorrect.
  • garbage management2
  • order errors1
  • waiting time2
Visit Type
  • Regular Visit
Group Type
  • Family
Group Size
  • Small Group
Service Type
  • Takeout
Wait Time
  • Long (31+ min.)
Zenand L.
Review date: 10/26/2025
2
Slow Service and Sour Milk at Starbucks
My experience at this Starbucks was disappointing. It's the slowest Starbucks in Las Vegas, and unfortunately, it's the closest to my house. I waited in the drive-thru for over 20 minutes on a Sunday afternoon. The last time I visited, my hot white mocha tasted sour, and I had to throw it away. Because of this, I didn't order anything this time, not wanting to take any chances. This is unacceptable. They need to get it together!
  • drive-thru2
  • hot white mocha1
  • milk1
Visit Type
  • Quick Meal
Service Type
  • Dine-in
L M.
Review date: 10/15/2025
2
Disorganized and chaotic service
My experience at this restaurant was chaotic. I observed every employee running around like they had no clue what was happening. This place is in desperate need of new management. I will never return to this location.
  • employees2
  • management1
Visit Type
  • Quick Meal
Service Type
  • Delivery
Kim T.
Review date: 10/03/2025
5
Great Drinks, Wrong Orders
My experience at this restaurant has been mixed. The drinks are consistently great, which is a definite plus. However, when it comes to ordering sandwiches or anything else, be prepared for mistakes. I've spoken to the same manager multiple times about these issues, but unfortunately, nothing seems to change.
  • drinks9
  • sandwiches2
  • anything else2
  • manager2
Price per Person
  • $1–$10
Visit Type
  • Quick Meal
Service Type
  • Takeout
Wait Time
  • Immediate (0–5 min.)
Brianna L.
Review date: 08/26/2025
10
Absolutely Perfect Experience!
My experience at this restaurant was perfection. The positive energy was palpable during my entire visit. Every beverage was perfectly made, and the drive-through was notably clean. I definitely recommend this place! 10/10.
  • beverages10
  • drive through9
  • energy9
Visit Type
  • Quick Meal
Group Type
  • Family
Group Size
  • Solo
Service Type
  • Dine-in
Kayla S.
Review date: 08/24/2025
1
Refused service for a child!
I went here to get a water for my 1. 5 year old and they refused service even though I said I would pay for the cup. Rachel, the employee, was extremely rude. It's 100 degrees plus in Vegas, and my child had already drunk his water. Super disappointed.
  • service1
  • employee1
  • water1

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