oChef » Shake Shack – San Francisco » Shake Shack – San Francisco – Reviews

Shake Shack - Reviews

3060 Fillmore St, 94123 San Francisco
All reviews at a glance
348

Reviews

52.6%

Satisfaction

134

negative

31

neutral

183

positive

What people say about Shake Shack

Visit Type
  • Casual Outing
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Edwin M.
Review date: 10/16/2025
9
Great Burger Joint in SF
My experience at this burger joint in SF was fantastic! I'll definitely make this my go-to stop when my wife wants burgers when we're in the city. The food was great, and the overall experience was highly positive.
  • burger joint9
  • food9
Price per Person
  • $21–$30
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Ellen P.
Review date: 10/16/2025
7
Good Food, Messy Atmosphere
The food was tasty and met the usual Shake Shack standards. The atmosphere was a bit disorganized, but it didn't detract from the meal.
  • food9
  • atmosphere6
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Markus K.
Review date: 09/11/2025
6
Tasty burgers, but cleanliness issues
My experience at the restaurant was mixed. The burgers were delicious, earning a high rating. However, the restaurant was not clean, with a lot of dust everywhere and greasy streaks on the tables. This significantly impacted the overall atmosphere.
  • burgers9
  • restaurant2
  • dust2
  • greasy streaks2
Visit Type
  • Delivery
Service Type
  • Takeout
Marco D. P.
Review date: 09/02/2025
2
Terrible experience due to an employee
What was your experience at the restaurant? It was a terrible experience due to an employee. The person, a mulatto individual, was stationed near the counter where takeout orders are placed.
  • employee1
  • mulatto individual1
Price per Person
  • $31–$40
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Wait Time
  • Short (6–15 min.)
Àlex L.
Review date: 08/27/2025
9
Best Burger Experience!
My experience at this restaurant was fantastic, primarily due to the best burger ever, which was super well prepared. The ordering process is self-service at the counter, and it's important to note that paying cash is not an option.
  • burger10
  • paying cash3
Price per Person
  • $51–$60
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Dinner
Wait Time
  • Short (6–15 min.)
Regis M.
Review date: 08/17/2025
9
Great Burgers, Fast Delivery
My experience was with burgers from this chain, which I've also tried in New York. The order was placed via Uber Eats, and the delivery time was 25 minutes. The food was excellent, earning a 5/5, and the overall service also received a 5/5. The meal type was dinner, and the price per person was between $50–$100.
  • burgers9
  • delivery time8
  • food10
Price per Person
  • $91–$100
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Tina
Review date: 08/13/2025
8
Great Food and Service, Minor Hiccup
My experience at the restaurant was largely positive. The service and food were great. I found ordering to be much easier at the cashier compared to the kiosk. I tried the new Dubai milkshake, and it was okay; I wish there was more chocolate. Overall, I'm giving it 5/5 stars. However, the bathroom was not working, which was a significant inconvenience, and I may have to go somewhere nearby next time.
  • service10
  • food10
  • ordering8
  • chocolate4
  • bathroom2
Price per Person
  • $11–$20
Visit Type
  • Casual Outing
Service Type
  • Dine-in
Meal Type
  • Dinner
SaladeCésar
Review date: 08/12/2025
7
Good food, needs more atmosphere
My experience at the restaurant was primarily focused on the food, which was excellent. I have nothing to say about the food except that the fries were too salty. Perhaps there could be a bit more ambiance. Overall, the food was a 5/5, but the atmosphere was a 3/5.
  • ambiance5
  • fries2
Price per Person
  • $21–$30
Visit Type
  • Casual Outing
Group Type
  • Family
Service Type
  • Dine-in
Wait Time
  • Immediate (0–5 min.)
Bruno H.
Review date: 08/11/2025
7
Good Burger, Forgettable Fries
My experience at the restaurant was a mixed bag. The burger was undeniably very, very good, and considering the rather high price, it thankfully lived up to expectations. The fries were classic and quickly forgettable. My daughter's hot dog was just average, with the meat being too tough. There was also a small oversight with a missing portion of fries, but nothing serious. For a first try, it was good, but not top-notch!
  • burger9
  • price6
  • fries5
  • meat3
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Group Size
  • Solo
Service Type
  • Dine-in
Noise Level
  • Moderate
Georg K.
Review date: 07/26/2025
9
Favorite Fast Food, Better Fries!
My focus was on the food, and this is my favorite among all fast-food restaurants. It's a close race with In-N-Out, but the fries here are better. It's a shame you can only order via kiosk. The ambiance is also nicer than at other places in this price category. We were very satisfied.
  • food10
  • fries9
  • ambiance8
  • ordering4

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