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oChef » SF Hole in the Wall Pizza – San Francisco
SF Hole in the Wall Pizza - San Francisco
Photo from SF Hole in the Wall Pizza
SF Hole in the Wall Pizza at a glance
San Francisco Marina District
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 46 of the guests
#2165 out of 2403 places to eat in San Francisco
#88 Pizzeria out of 115 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
218
Reviews
55%
Satisfaction
Often praised
- Quality Pizza
- Friendly Staff
- New York Vibe
Frequently criticized
- Poor Value
- Hygiene Concerns
- Inconsistent Service
The restaurant SF Hole in the Wall Pizza, a popular pizzeria in San Francisco’s vibrant Marina District, invites you to experience a casual and delicious meal. You can grab a quick bite or settle in for a relaxed dining experience.
Known for its welcoming atmosphere and diverse menu, this spot is perfect whether you’re looking for lunch, dinner, or even late-night food. With convenient service options like delivery and outdoor seating, you’ll find it easy to enjoy their offerings.
Overview: Introducting SF Hole in the Wall Pizza
SF Hole in the Wall offers a distinct experience, often praised for its friendly and efficient service and a genuine New York vibe . Many appreciate the quality of their pizza , noting the excellent taste and thin crust.
It seems to hit the mark for those seeking a casual, welcoming spot. However, some visits have been marred by concerns over value , with mentions of it being pricey and extra charges.
There are also occasional remarks about a cramped atmosphere and inconsistent service, including long waiting times or less-than-ideal staff interactions.
Average
6
out of 10
218
Reviews
55%
Satisfaction
87
negative
11
neutral
120
positive
SF Hole in the Wall holds an overall Restaurant Score of 6 , placing it squarely in the average category. This is reflected in a Customer Satisfaction of 55% , indicating a mixed reception from diners.
With 218 customer observations, including 120 positive and 87 negative remarks, there’s a clear picture of what works and what needs attention. The Food stands out as a strong point, earning a solid (6.7), often highlighted for its quality.
Service (5.4) and Ambience (6) generally hover around average, with some positive experiences balanced by areas for improvement. The primary concern appears to be Value (3.5), which customers frequently found to be on the lower side.
What people like
- Quality Pizza
- Friendly Staff
- New York Vibe
What people don't like
- Poor Value
- Hygiene Concerns
- Inconsistent Service
SF Hole in the Wall presents a mixed offering, with its Recommendation Score of 6.1 suggesting it’s a decent option for some. If you’re seeking a casual spot with a distinct vibe and don’t mind potentially inconsistent service or a higher price point, it might be worth a visit.
Ultimately, your experience here could hinge on what you prioritize. While the pizza often receives praise, be prepared for potential concerns regarding value and the overall environment.
It’s a place that delivers on its core product but has areas for refinement.
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Verdict: Our expert take on SF Hole in the Wall Pizza
Food (6.7 out of 10)
mentioned by 88% of the guests
When it comes to the food, theres a lot to enjoy, with a solid score of 6.7 and a mixed customer satisfaction of 64%. Out of 111 comments, 71 lean positive, highlighting delicious pizza with fresh toppings and a perfect crust. Many also praise the hot wings, large portions, and the overall quality of the ingredients.
However, its not always a perfect slice, with 34 negative remarks pointing to some inconsistencies. Concerns include pizza being too greasy, undercooked, or even inedible, with some finding the crust stiff or spongy, and others noting a lack of sauce or dry slices.
Food
111
Reviews
64%
Satisfaction
34
negative
6
neutral
71
positive
Rating distribution
What people like
- Delicious fresh pizza
- Large filling portions
- Amazing hot wings
What people don't like
- Greasy, inedible pizza
- Stiff or dry crust
- Lack of sauce
Often praised
- pizzaThe owner, who I believe it is, asked me for a review since I'm from Jersey/New York and he makes his pizza New York style. I can confirm that this pizza does not disappoint. While it's a little pricey at $5 & up for a slice, I understand it's due to the area.
- foodThe food here is excellent. Check it out, delicious!!!
- meat loversThe meat lovers and buffalo chicken are incredible
- thin crustThe thin crust was a highlight
- Chicken BBQ pizzaliked their Chicken BBQ
- FoodFood:5
- Hawaiian large pizzasWe ordered pepperoni & a Hawaiian large pizzas.
- Meat lovers pizzaliked their Meat lovers
- No Hangover HawaiianThe No Hangover Hawaiian is a must grab
- Vegetarian pizzasliked their Vegetarian pizzas
Frequently criticized
- pizzaThe service was fast and friendly, which was a definite plus. However, the pizza itself was significantly underwhelming. The crust was stiff, not crisp, and almost spongy.
- Detroit style square pizzadisappointed to find out that they don’t offer it
- Mac n cheese appit was also inedible
- New York pizzaIf this was really New York pizza they'd know that.
- burgerBut if it’s on the menu, I’m gonna rate it. My experience was with a rubber burger and soggy fries.
- cheese pizzaone of which was cheese
- cold friesachieved cold fries
- cruststiff, but not crisp crust... almost spongy
- friesBut if it’s on the menu, I’m gonna rate it. My experience was with a rubber burger and soggy fries.
- greasyMy experience at this restaurant involved an expensive pizza that was way too greasy. I ordered a large pizza, and the waiting time was excessive, especially considering we were the only customers.
If you're craving a delicious, filling pizza with fresh ingredients and generous portions, this spot is definitely worth checking out. Just be mindful that some experiences mention issues with greasiness or inconsistent quality, so keep that in mind.
Service (5.4 out of 10)
mentioned by 70% of the guests
When it comes to service, theres definitely a bright side! With 32 positive opinions out of 65 total, many guests raved about the fast friendly service and the staffs extremely friendly and super helpful demeanor. While the overall score sits at an average 5.4 and customer satisfaction is a mixed 49.2%, these positive interactions show a real effort from the team.
However, its not all smooth sailing, as 31 negative opinions also surfaced. Some customers faced frustrating waiting times and encountered issues with specific staff members, including a girl working the register described as catty and snarky' or having a rude attitude. These experiences suggest areas where the service could definitely improve.
Service
65
Reviews
49%
Satisfaction
31
negative
2
neutral
32
positive
Rating distribution
What people like
- Fast, friendly service
- Helpful, welcoming staff
- Timely food readiness
What people don't like
- Long waiting times
- Rude staff attitude
- Inconsistent service
Often praised
- serviceThe service here is friendly and efficient
- staffstaff was friendly
- peoplegreat people super friendly guy was nice
- ServiceService:5
- cashierCashier was incredibly sweet
- customer servicegreat costumer service
- employeesthe employees are always so warm and welcoming
- extra stoolWhen we needed an extra stool they brought it out
- extremely friendlyhe was extremely friendly
- fast friendly servicemarked by fast friendly service
Frequently criticized
- serviceI wasn't very pleased with the service, The lady that worked there could have been nicer!
- napkinsrequested utensils and napkins with our order. Didn't receive either one
- staff memberman was too skiddish and was very quick to tell us what to do
- waiting timewaited from 10.25 PM to 00.01 AM to tkae my jyst 1 order
- PostmatesCould not get any body from Postmates last night
- attitudethis girl’s attitude was rude to me
- cashierThe lady who is a cashier is very bitter
- catering orderlosing out on a huge louder I had for parties
- catty and snarkySuper catty, snarky and makes me feel awkward AF
- close before 1:30 amthey close before 1:30 am
Service here is a bit of a mixed bag, with some truly friendly interactions alongside frustrating experiences. If youre lucky, youll get great service, but be prepared for potential delays or less-than-stellar attitudes. It might be worth a try if youre not in a rush and value friendly staff when theyre on their game.
Ambience (6 out of 10)
mentioned by 32% of the guests
When it comes to the vibe, this spot has a rather mixed bag of feedback, landing an average score of 6 with customer satisfaction sitting at a mixed 60.9%. Many folks really dig the charm of it being a hole in the wall and appreciate the New York vibe, especially with the pics on the wall and the outdoor parklette for dining. Out of 23 pieces of feedback, 14 lean positive, highlighting these unique aspects.
However, there are definitely some areas for improvement. Several reports mention parking being a challenge and the limited outdoor seating not being ideal for larger groups. The interior space is often described as cramped, and a significant concern raised was the lack of basic hygiene, specifically no soap in the restroom.
These 8 negative comments suggest that while the charm is there, practicalities can be a bit of a squeeze.
Ambience
23
Reviews
60%
Satisfaction
8
negative
1
neutral
14
positive
Rating distribution
What people like
- Charming hole-in-wall
- Unique New York vibe
- Nice outdoor parklette
What people don't like
- Limited outdoor seating
- Cramped inside space
- No restroom soap
Often praised
- atmosphereAtmosphere:4
- hole in the wallThe place is literally a hole in the wall, which is cute!
- AtmosphereAtmosphere:5
- New York vibea true New York vibe
- better placesSo many better places in the marina
- famous people picturespictures inside of the famous people
- nice areait is in a nice area
- only places still openone of the only places still open
- outdoor parkletteNice outdoor parklette
- pics on the wallCool pics on the wall
Frequently criticized
- atmospherethis location is very cramped
- hand washingno way they can wash their hands there
- limited outdoor seatinglimited outdoor seating is not great to accommodate bigger families.
- parkingParking was hard to find
- restaurantThe restaurant was closed when I arrived
- restroomThere were no handwashing facilities available for customers, and one of my group members had to use the restroom. Thankfully, the owner allowed her to use it, but she later reported that there was no soap in the restroom. This lack of basic hygiene is a significant concern, and I hope they are taking precautions like wearing gloves while preparing pizzas.
- space insideprefer more space inside the Hole to sit
- terracethe terrace is cold
If youre looking for a quirky, intimate spot with a unique vibe and dont mind potentially tight quarters or a hunt for parking, this place could be a fun experience. However, if spaciousness, ample outdoor seating, or pristine restroom facilities are high on your priority list, you might want to consider other options.
Value (3.5 out of 10)
mentioned by 26% of the guests
A few patrons did find some bright spots regarding value, mentioning that portions could be huge for the price and that it was still cheaper than the surrounding outside seating restaurants. Some even felt the price was reasonable even without a discount. These positive remarks, though few, highlight that price can occasionally be a pleasant surprise.
However, the overall sentiment for value is quite poor, reflected in a score of just 3.5 and customer satisfaction at a low 15.8%. Out of 19 comments, a significant 14 expressed frustration, frequently mentioning pricey items, expensive pizza, and credit card charges. Many felt things were super expensive, with extra for ranch and upsell on overpriced ranch being particular pain points.
Value
19
Reviews
15%
Satisfaction
14
negative
2
neutral
3
positive
Rating distribution
What people like
- Good portion size
- Competitive local price
What people don't like
- High prices
- Extra charges
- Credit card fees
Often praised
- priceThe price was reasonable too even without the discount
- surrounding restaurantsit's still cheaper than the surrounding outside seating restaurants
Frequently criticized
- pricecharge me $5 for a slice when on the menu it said 4$
- charge for using a credit cardcharging me to use a credit card are obnoxious
- credit cardThey sure charged my credit card fast
- expensive itemsadded expensive items to my order
- expensive pizzaExpensive pizza
- extra for ranchCharges extra for ranch!
- priceyIt was a bit pricey
- sliceA little pricey ($5 & up for a slice)
- slicesExpensive for a slice
- upsell on overpriced ranchthe upsell on the overpriced ranch...are obnoxious
If you're looking for great value, this might not be your spot. While a few found portions decent for the cost, the overwhelming feedback points to high prices, expensive items, and extra charges like those for ranch or credit card use. Be prepared to pay a premium, or you might leave feeling disappointed.
How are the prices at SF Hole in the Wall Pizza?
You’re looking at roughly 19 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, most diners keep it within the 1 – 30 $ range, with a good chunk landing right around this average. It seems like a pretty consistent experience for most, with just a few venturing into higher price points.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Pizzeria, especially considering its mid-range positioning. It offers a good balance for those looking for quality without breaking the bank.
Customer Reviews: what people think about SF Hole in the Wall Pizza
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
10
Loved the Pizza, Ate it Thrice!
We absolutely loved it here! We ate pizza from here 3 times while we were in San Fran. 😄😄
- pizza10
- food10
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
7
Mixed Feelings on Pizza Place
My experience at this pizza place was quite contradictory. While I found the selection to be great, and the cheese pizza was amazing, I also felt that some other types of pizza hit rock bottom. THANK YOU!
- pizza selection8
- cheese pizza10
- other types of pizza2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
9
Huge Slices and Amazing Wings!
My experience at this restaurant was fantastic! I was incredibly impressed with the huge slice sizes, especially considering the price. The pizza was amazing, and the wings were amazing too!
It's a great value for the money.
- pizza9
- slice sizes10
- price9
Price per Person
- $81–$90
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
1
Terrible Experience, Never Again
My experience at this restaurant was extremely disappointing. I called ahead to ensure the pizza had sauce, but upon pickup, I received cold fries, the wrong salad, and a pizza with no sauce. To make matters worse, the staff struggled to operate the register when I picked up my order.
I will not be returning, and they will be losing out on a huge catering order I had planned for parties.
- cold fries1
- wrong salad1
- pizza with no sauce1
Price per Person
- $11–$20
Visit Type
- Delivery
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Delivery
Meal Type
- Lunch
2
Disappointing Cold Pizza and Unanswered Calls
I wanted to treat my retail team to some pizza for working so hard. I’ve had SF hole in the wall before at their Irving location so thought this would be a good spot. Ordered $80 worth of pizza slices to get delivered down the street.
All the slices were cold. They didn’t even heat them up at all. We’re a 2 minute drive away so they didn’t get cold on the way.
Tried calling to see what happened and they won’t even answer the phone. Disappointing to say the least.
- pizza slices2
- phone1
What SF Hole in the Wall Pizza offers
Crowd
- Family-friendly
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Wi-Fi
- Free Wi-Fi
Offerings
- Late-night food
- Happy hour drinks
- All you can eat
- Quick bite
- Salad bar
- Beer
- Small plates
- Happy hour food
- Vegetarian options
- Alcohol
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Atmosphere
- Casual
FAQs
What dining and service options are available at SF Hole in the Wall Pizza?
At SF Hole in the Wall Pizza, you have several convenient choices. You can enjoy dine-in service with seating, opt for outdoor seating, or choose takeout and delivery, including no-contact delivery and curbside pickup. They also offer catering services for your events.
Does SF Hole in the Wall Pizza cater to specific dietary needs or offer special amenities?
Yes, SF Hole in the Wall Pizza provides vegetarian options on their menu, ensuring there’s something for everyone. For families, a kids’ menu is available, making it a good spot for children. Plus, you can stay connected with free Wi-Fi while you dine.
What is the overall customer sentiment for SF Hole in the Wall?
SF Hole in the Wall receives a Restaurant Score of 6 and a Customer Satisfaction of 55% , indicating a mixed but generally average reception. The Food (6.7) is often praised, while Service (5.4) and Ambience (6) are average, and Value (3.5) is a notable concern.
What do customers appreciate most about SF Hole in the Wall?
Customers frequently highlight the quality of the pizza and the friendly nature of the staff . Many also enjoy the authentic New York vibe and the casual atmosphere the restaurant offers.
What are the main drawbacks customers mention about SF Hole in the Wall?
Key concerns include the perceived pricey nature of items and additional credit card charges . Some customers also noted issues with hygiene facilities and occasional inconsistent service or waiting times .